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HelpCrunch Reviews: 4.7/5 — Highly Rated
HelpCrunch is a top-rated customer communication platform built especially for support teams and marketing teams. Among its top features include a live chat and chatbot that uses this highly customizable live chat widget as a visitor engagement and lead acquisition tool. It also features great automated email marketing features as well as a help desk.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare HelpCrunch with other popular tools in the same category.
* Robust toolset of chat and email features, agent reports are useful too. * low price and per agent billing is definitely a plus (I hated paying per contact while we were on Intercom - it was very unpredictable for our growing SaaS) * Helpful customer support assistants
None that I can think of. We used to experience small issues with it in the first few months, but currently, everything works great for us. The only thing I'd want to see Helpcrunch improve is the speed of our emails deliverability (we've got over 200,000 contacts in our base)
Our team uses Helpcrunch to provide answers to faq of our site visitors, to support our clients and send targeted campaigns for increasing engagement. We've realized a significant costs decrease on our customer support. Also, the lead conversion rate increased thanks to our team being able to quickly answer users' questions via chat.
The set is the support team. Always available, attentive and professional. Thank you, guys.
Using this service for 6+ months, can not notice something substantial. All problems are related to a bad Internet connection.
We used another service and separate from it because of security issues. This one has no major vulnerabilities. At least I did not find info on the forums.
It stores all communication with our clients in a single place. Besides, we always have access to every agent's performance metrics, chat ratings, and overall customer satisfaction. HelpCrunch opened up a new way for our team for better administration and control over every customer-related task.
It is a reliable solution, but from time to time I face some minor issues e.g., with a typing indicator that makes our chat window go up and down.
We were looking for a help desk/support service solution for our business and decided to pick HelpCrunch. Flexible pricing and compatibility with web & mobile platforms were the main pros for us. Having an in-app messenger built-in was a pleasant surprise :)
There's plenty to like about Helpcrunch: - Detailed and easy to follow documentation allows for quick widget setup. - Powerful customization options (you can change colours, add your own fonts, remove branding and even alter default CSS) - User authentication mode - which works flawlessly with our login system and allows to identify existing customers - Fast and friendly customer support - Affordable pricing options
Very satisfied, nothing to dislike so far
Interacting with customers, while they're using our product
The service works as online chat for technical support. Besides, it provides the rates and unlimited chat records just after conversation. It is posible to see the effectiveness of every team member and eliminate some typical issues like informal style.
I'd like to see better vizualizaion in the effectiveness reports
First, we needed the live chat and tech support service for a reasonable price. Second, we needed to measure KPI for every support team member.
The best option is an offline form to communicate with the clients when the site owner is offline. More nice functions are auto messages, chat rate, bulk email for unwanted communication requests.
Nothing special right now really, we're satisfied with the quality of HelpCrunch product
We are a small company and we cannot afford to hire a technical support team. So we don't have 24/7 support and our clients are not very happy with this. HelpCrunch provides auto messages when you are offline, it records the client' request via offline form and follows up in business time. We appreciate the option.
Awesome looking live chat, easy to set up, works great
No flaws so far, look forward to seeing new functionality like Articles which is super helpful for self-service for us
I use HelpCrunch to chat with our website visitors, support our users and upsell when possible. I think it's a great tool that does the job well.
What we need: live chat service for our startup. What we get: mini-CRM with many functions for client support, retention, and marketing. There is more than we expected.
Only 500 contacts available for free; for more contacts, you should buy the paid version.
We are small but very ambitious, so we wanted to find the solution that would support our growth without limiting its functionality. We are not ready to pay a capital for top-rated solutions so HelpCrunch is an option for us.
Reasonable price, compatibility with different platforms, and the possibility to chat with up to 5 people at a time. A very useful option in the rush hours.
We do not use some options in HelpCrunch, I'd like to swith them out and pay only for the functions we really use.
With HelpCrunch we can wait with hiring new people to technical support, now we can handle more tasks at a time.
Our company switched to HelpCrunch from Zendesk. Initially the reason was the price; it was 3 times more affordable than our previous plan. After 1 month with HelpCrunch we appreciate in-app messages: the main contract of the month signed after a conversation in the chat with a client.
It takes some time to switch from ZenDesk, there were some mistakes in transition
We decrease operational expenses without the loss of effectiveness. Moreover, we even registered the shorter average time per ticket.