HelpCrunch Pricing Overview

When choosing a chat software that would fit our use case, we throughly tested about 10 different providers. Helpcrunch had the best widget customization options with the most reasonable pricing. Their own support is very reactive, helpful and understanding.

Maybe even a bit too many features which we do not use and are bloating the internal UI.

Having a highly customizable live chat widget which we use to flash-support our SaaS users.

HelpCrunch is a magnitude cheaper than its peers but has everything a small business needs. The premium options cover even more.

I see no downsides. I think it's perfectly fine.

Making it easier for the users to contact us.

- Reasonable pricing - Supportive and friendly team - Great feature set - Easy to use - Enjoyable UI

I haven't noticed any downsides. There have been a few technical issues, but everything has always been resolved as quickly as possible.

HelpCrunch is a crucial part of our everyday business operation. It helps our users to communicate with us on a daily basis. Most customers have adopted this feature so well that they couldn't imagine life without it. The chat feature reduces our time to respond to customers, keeps chats more intimate and helps to build even better relationships with them.

We've been using mailchimp for newsletters, mixpanel for custom data and onboarding, zendk for ticketing, and we were looking for another solution for the knowledge base when we found HelpCrunch and realized we can replace all these tools and even route all incoming queries from our messengers (FB, insta, telegram) to a single platform and manage all chats/tickests there! We don't need to work in 4 or even 5 different platforms and can replace it with just this one tool at the fraction of the price. Can't wait to check out chabot feature as well. Their support is also very helpful and very qualified.

Lack of integration with whatsapp, but I was assured it's coming in a few months or so.

It combines featuers of 5 different tools in one, which is very convenient as we don't need to pay for 5 separate services and work in 5 different tabs, nor spend money and development time to integrate these 5 platforms with each other. Email marketing, onboarding emails, integration with messengers, chatbot and knowledge base are the main producst we use.

Helpcrunch is easy to integrate, and the conversation form is activated by default, which is a game changer. Low learning curve, and pre-made auto-response. It tooks me 5min to integrate it

The pricing is a bit unclear with the email credits. To send auto-email if a conversation is missed, you have to upgrade your package. Only this is a bit weird, otherwise, the whole tool is perfect.

Helpcrunch made the site conversation easier, with a clean chatbot that can be customized easily. Price is very affordable and the support is reactive (1h to answer a question)

User-friendly, customized and convenient platform to work with customers through multi-channels. Helpful knowledge database. Very supportive and quick help service!

Nothing. All expectations are met. Our Company will continue to use Helpcrunch services, and we will also use it in other offices abroad.

Live chat and multi-channel communication with customers on one platform is very convenient for our e-commerce platform

The system is easy to use. I like the chat mobile app integration and the multilingual Knowledge base. The team member is very responsive. They helped me fix installation and technical issues. I have used Intercom in the past, and I can say that on the pricing point, it's not comparable. I highly recommend it.

I think they can improve the pricing structure, like the possibility of having 2000 or 3000 emails plan instead of jumping from No email to 1000 and 5000. Also, add more native integration like Stripe, GetResponse, and WooCommerce... I know they have Zapier integration, but it's not native and not working well for me most of the time.

Customer live chat button, integration with mobile App and multilanguage knowledge base. All those are the most beneficial feature for my business needs.

We use HelpCrunch mainly to help us improve the customer experience on our website, by providing our clients with the right information, organized in a simple and understandable way. The Knowledge Base feature is great. Probably the best one I've seen. And currently, they are even launching a Multilingual knowledge base which is great for companies like ours, operating in more than 1 market. It has cool features, a simple interface, and excellent Customer Support. Basically, it combines all features you can look for and it is excellent value for money.

So far I haven't noticed anything I dislike.

Helpcrunch is a wonderful tool to support our clients.