HelpCrunch background blur
HelpCrunch logo
HelpCrunch
4.7
(204)
by HelpCrunch
Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.
Unclaimed: Are are working at HelpCrunch?

HelpCrunch Pricing Overview

HelpCrunch Pricing Plans
Free trial
Subscription
HelpCrunch has 3 pricing plans, from $15.00 to $25.00. A free trial of HelpCrunch is also available. Look at different pricing plans below and see what tier and features meet your budget and needs.
Basic
$15.00
/ month
Pro
$25.00
/ month
Unlimited
Contact Us
Pricing information was last updated on February 18, 2024
Pricing information for HelpCrunch is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase HelpCrunch must be conducted with the seller.

HelpCrunch Alternatives Pricing

Freshchat logo
4.5
(306)
Free plan available
CometChat logo
4.7
(83)
Starting at $149.00/month
Gist logo
4.6
(215)
Starting at $29.00/month

HelpCrunch Pricing Reviews

Small Business (50 or fewer emp.)
May 30, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Share
"Better value than LiveChat for what I needed"
What do you like best about HelpCrunch?

Most important feature for me was being able to customise the widget for different domains. Many live chat-type programs have this but the pricing (for example on LiveChat) for this feature is way too high. Customisable widgets is still a premium feature on HelpCrunch but the price for their premium package was virtually the same as the most basic (uncustomisable) LiveChat package.

What do you dislike about HelpCrunch?

It would seem fairer to me if the pricing was based on per 'live/logged in' user, not per registered user. HelpCrunch suggested that I could keep enabling and disabling users but I didn't want to do this. In the end, it was still *much* cheaper than my LiveChat package for the features I wanted to it still made sense to switch.

What problems is HelpCrunch solving and how is that benefiting you?

Way more features for the same price compared to other systems. HelpCrunch's Premium package (which has everything we need) is the same price as the basic package of other systems which don't offer the customisation I need.

Mid Market (51-1000 emp.)
Oct 19, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Share
"Really useful and user-friendly tool with competitive pricing"
What do you like best about HelpCrunch?

We've used zendesk and intercom with their aggressive pricing and low-quality support... HelpCrunch offers a good number of features for a very decent price. We've got newly released features for no extra cost, which was pretty surpising. Of course we have had some small issues, but chat support is very helpful and responsive. Took some minutes to get it resolved. That makes the difference. We use mainly email automation, which offer pretty hight delivery rates. We had no problems so far whatsoever.

What do you dislike about HelpCrunch?

The absense of FB messenger integration and chatbot, but support team promissed to invite us to the early beta this winter.

What problems is HelpCrunch solving and how is that benefiting you?

It's perfect for onboarding emails and newsletters. Simple, user-friendly, and clean.

Mid Market (51-1000 emp.)
Sep 25, 2019
 Source
Overall Rating:
5.0
Zalina N. avatar
Zalina N.
Social Media Marketing Specialist
Share
"A great communication platform with everything in one place"
What do you like best about HelpCrunch?

Customer communication, analytical tools, performance metrics, and marketing support in one package. The setup is super-easy and the navigation is as intuitive as it can be.

What do you dislike about HelpCrunch?

Would be great if HC had a chatbot, preferably, a Facebook Messenger-based one.

What problems is HelpCrunch solving and how is that benefiting you?

Their cost-to-quality ratio is just superb. You are getting a feature-rich communication solution at a reasonable price.

Small Business (50 or fewer emp.)
Oct 05, 2020
 Source
Overall Rating:
5.0
Arun K. avatar
Arun K.
Co Founder
Share
"Nice chat plat and affordable too"
What do you like best about HelpCrunch?

All in one messaging and WordPress integration with other value added features like help documentation, sending email to offline chat users with automatic follow ups at an affordable pricing for startups

What do you dislike about HelpCrunch?

Can't really think of anything currently. WordPress integration made it easy for us get going smoothly.

What problems is HelpCrunch solving and how is that benefiting you?

We have got real time feedback from our customers whenever they get stuck and specifically during the onboarding process.

Small Business (50 or fewer emp.)
Jan 25, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Share
"Competitively priced ticket sorting and live chat system "
What do you like best about HelpCrunch?

Our company switched to HelpCrunch from Zendesk. Initially the reason was the price; it was 3 times more affordable than our previous plan. After 1 month with HelpCrunch we appreciate in-app messages: the main contract of the month signed after a conversation in the chat with a client.

What do you dislike about HelpCrunch?

It takes some time to switch from ZenDesk, there were some mistakes in transition

What problems is HelpCrunch solving and how is that benefiting you?

We decrease operational expenses without the loss of effectiveness. Moreover, we even registered the shorter average time per ticket.

Small Business (50 or fewer emp.)
Jan 16, 2019
 Source
Overall Rating:
5.0
TW
Tia W.
Business Manager
Share
"Great value for the price"
What do you like best about HelpCrunch?

I like the fact that there is ticketing integration for email. The value of is on par for the price. The backend is simple. Just what I was looking for.

What do you dislike about HelpCrunch?

There is nothing I dislike about it so far.

What problems is HelpCrunch solving and how is that benefiting you?

It allows me to chat with customers and follow them through a range of platforms without losing track of the conversation.

Small Business (50 or fewer emp.)
Nov 03, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Share
"Great app for a good price"
What do you like best about HelpCrunch?

It has all the features I need and the price is super!

What do you dislike about HelpCrunch?

It sometimes feels like that some functions work and sometimes don't. The function that I as a supporter can see what the client is typing is suddenly not working anymore.

What problems is HelpCrunch solving and how is that benefiting you?

It reduces the hurdle of a customer to talk to us if they need help. E-Mail can be too much of a pain. And with live chat you can easily just start typing and it's not so official.

Small Business (50 or fewer emp.)
Jul 27, 2021
 Source
Overall Rating:
4.5
Petr P. avatar
Petr P.
Founder & Ceo
Share
"Integrated and cost effective solution for SMB"
What do you like best about HelpCrunch?

Integrated solution with full customization for affordable price, especially for SMB. KB default design is nice and modern, no need to customize too much. KB full customization is included in standard price. Overall easy to use but still powerfull enough to meet our needs and serve well. Proactive AutoMessages and Popups are nice bonus.

What do you dislike about HelpCrunch?

Support can be sometimes faster, in „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem.

What problems is HelpCrunch solving and how is that benefiting you?

Knowledge base and chat to support our SaaS solution users.