HelpCrunch Reviews & Product Details

Super easy to set-up, quick and simple to train others on, plus very good value for money.

Been using only for a few weeks and as yet not encountered anything that has been negative

We have used live chat in the past, however, it wasn't targetted, so when we had any discounts running on our site we also had to have banners. With targetted chat, we can get rid of the banners which have helped conversion.

* Easy to use panel and admin area * Able to better engage with my clients and site visitors * Chat in real time * Auto engagement

I don't think I can think of anything that I dislike about HelpCruch

* Able to do follow up emails through the live chat * Automatic replies * Auto engagement

Combines chat, knowledge base, and help desk all-in-one Affordable solution Chat support for onboarding, they are knowledgable and provides good answers to your questions Use your custom email domains Segment your users by adding tags Beautiful chat widget

The help desk functionality is a bit basic, it's not easy to create a "ticket" and solve it later. I do think the good chat experience more than makes up for it.

Combined chat, knowledge base, and help desk into a single tool. I can easily send help articles to customers by embedding them in my messages.

We've been using this chat platform for some years now, and it's been simple and smooth. Not only is it more affordable than its competitors, but it's also incredibly user-friendly. What sets it apart is their dedication to listening to user feedback and constantly working on improvements. What also stands out for me is their customer support. It's lightning-fast and incredibly helpful. Whenever I've had an issue or a question, their team has been right there to assist. I couldn't be happier with our choice!

A few times the platform has been unstable or features stopped working after a release. But the team has been quite fast to fix the bugs.

Easy customer support at the right place at the right time.

Basic features are very easy to use. The mobile version is a fantastic extra that litterally makes it possibloe to answer client questions from your smartphone. The knowledge base is easy to use and a very good tool to help clients fast and give consistent answers. The help team of Helcrunch themselves is super kind, quick response, knowledgeable and friendly

The large amout of features is a little overwhelming. The auto messaging, pop ups and bot flows really need extra explanation when you are not used to setting these things up. I miss instructuion videos to explain the set up of the above features.

Client questions when people use our software. Helpcrunch allows us to assist immediately and prevent our clients from experiencing frustration, anger and rage that is commen when computer software does not react the way you would like to.

We have used the platform for 9 months and have experienced constant development of features and great support when needed. They also take our feedback into consideration and have released several features that meet our demands.

Reporting could be improved. We use tags on the chats to be able to report and learn from the topics, but there is no easy way of doing this at the moment.

Customer support. It is really good to be able to help the customers right in context and we have the customer data right on our screen.

Helpcrunch is a program specially designed for sales and marketing specialists, the service allows to interact with customers in real time, highly personalized and efficient allowing to fill with full satisfaction to the customers. The service allows from sending automated messages, implement marketing through emails, knowledge base, pop-ups, mobile applications and chat bot. The wonderful thing about working with this service is its potential innovation, completely modern interface, elegant and functional to work with, great price and guarantee provided by Helpcrunch.

The mobile application often does not work properly, it is common to see deficiencies in its performance as it is slow, which prevent working with the desired comfort. From my point of view I can say that the service needs documentation for beginners, since the system is so wide that it is very easy to get lost in all the functions that exist.

In our company Helpcrunch has been a tool that has helped both our marketing and sales teams to greatly improve their performance when working, as we can now manage large email campaigns, interact with customers in a personalized way and provide high quality support to solve customer issues. The service really favors us, we have obtained very good results and its cost makes it totally profitable for our company.

HelpCrunch is excellent support software to handle customer from multiple channels , easy to see email,chat integrated to one platform

There is no widget to show knowledge topics

Live chat support and email pipeline integration is amazing feature

Helo crunch's ease of use. I got up and running on the platform in less than 5 minutes. The introduction UI gave me an up to speed breakdown of what I can do and where to go to get things done. I like that I can integrate the live chat system into my WordPress websites and also integrate it into an app if I choose it. it takes the edge off live chatting with customers to provide quality customer service

the Helpcunch platform doesn't have a mobile app for live chatting with customers. I got the subscription because I thought the platform had a mobile app like the WordPress mobile app that allows website owners to log in and edit or update their website. The mobile application support they have allows users to integrate the livechat system into their mobile app development. This is really cool but not what iIwas expecting...

SO far, I have encountered no problem. My use of the live chat system has been great so far. No complaints, only commendations. And I believe that if I should run into any problem at a later time, the support team would be there to help out.

Very clean GUI, and fast response windows

HelpCrunch has been our only chat channel. I have no complaint so far.

The auto message feature is very easy to use. Basically, we just have to chat and forget, don't need to worry about follow up anymore. .

What I like best about Helpcrunch is the customization of the widget. They seem to have thought about every possible option and make it really easy to design your chat widget exactly the way you want. But the customization also goes into the email, the knowledge bases, and all the other features they have. The UI/UX is well designed and the features are very extensive. The other great feature in Helpcrunch is the ability to tightly integrate it into your app or process via the javascript api.

One thing I do not like is the emails all run through HelpCrunch and in the format domain.helpcrunch.com. I wish there was a way to deliver the emails via your own mail server, more tightly integrated with your brand. The only other thing I can wish for improvement in is the integration with Slack. While you can get notification of incoming chats via slack, what would be excellent is to be able to reply back to those incoming chats via slack.

Helpcrunch solves a few problems, first and primarily live chat, but they also offer a lot of personalized popup displays and email marketing based on the activities of your users. It's great for an in-app experience but also works well with anonymous users on a corporate website.

The ease of use and setup with my WordPress sites makes it very quick and easy.

Not everything is customizable on the message app.

Lead communication, memberships

The 3 in 1 is concept is great and at a very good price, the company seems to care about the users and continue to improve based on feedback. We have been using this for almost a year and we are very happy with it and have made interactions with our customers much easier. The chat is the main feature that we use on a daily basis and has worked great for us and our customers.

There are few things that I have not been able to figure out but I'm sure I will but with that everything is working fine

Support issues and chats with customers, it makes it possible to resolve issues for customers in real-time.

Implementing HelpCrunch saved us a lot of time and efforts being able to manage many more tasks with fewer support teammates

Our Mintly team Using this tool for past 2 Months-till now we don't face any problems.

We are using it for our Live Chat

It has all the features I need and the price is super!

It sometimes feels like that some functions work and sometimes don't. The function that I as a supporter can see what the client is typing is suddenly not working anymore.

It reduces the hurdle of a customer to talk to us if they need help. E-Mail can be too much of a pain. And with live chat you can easily just start typing and it's not so official.

It is easy to setup with javascript, and it is running smoothly and easy.

At the moment, there is no support for multiple languages in the knowledge base.

We are switching from Intercom to HelpCrunch because Intercom is too expansive for reaching many users as we have.

Chat widget customizations. Very affordable yet high quality service and intuitive user interface.

Chat widget display without 1 second delay would be nice.

Live chat with mobile app in affordable package.

Easy to use and learn and compared to other similar products it's very affordable, especially for small business which have a limited budget. Great tool for both support and marketing purposes.

Sometimes seems a little slow although that could be my connection.

Support and marketing. We need a way to combine them both without using multiple platforms. The ability to apply targeted marketing to specific segments is great!

Helpcrunch is really easy to install on a Wordpress, and quite light in comparison to other plugins

Free plan is quite limited, but it will allow you to be sure that it's convenient for your business

Helpdesk

Easy to use and intuitive GUI, not resource demanding

Patches and updates could be more frequent

Got general helpdesk assistance