HelpCrunch Reviews: 4.7/5 — Highly Rated

Navigating my users' characteristics and ease of classing every user based on specific criteria

Sometimes it lags and you have to wait some longer seconds and can span to a minute before a page loads

At the core of our company is effective user management, and HelpCrunch helps us to achieve that. From user data, email marketing, Live chat, autoresponder and even their support, its all a go for me.

I want to share my experience. I am a CTO at FinX. Before the war started, we used a chat room of a well-known brand that was created and administered on the aggressor's hosts (in russia). Our company is principled and we were looking for alternatives. Friends advised us to use Helpcrunch from their own experience. I like Helpcrunch's functionality (it has basically everything you need to organize chats with customers), and we integrated Helpcrunch with AI and all internal systems. From marketing and contact center feedback - very flexible widget settings, full analytics, and a user-friendly interface for operators. Support always responds to my requests.

I like everything about it. I have no negative experience with

HelpCrunch solves the problem of communication with the client and helps to resolve various issues from customers.

Easy to use and efficient. It has all the necessary tools for user support of a site.

From time to time it happens that the site bugs or mixes data: For example, we correspond with one user, and the name of another user pops up.

Helpcrunch makes it easy to communicate with users and has a nice look.

1. There is an application for iOS. 2. In one place, you can process requests from the site, Telegram, Viber, Direct and Messenger. 3. Works stably. 4. You can use auto messages that are triggered by a script. 5. Good analytics and statistics. 6. It is possible to use email during non-working hours so as not to lose messages.

At the beginning of use, the application did not work stably. Lacks original sound for new message notifications. The app cannot edit the message after it has been sent.

Communication with customers, answering their questions, advising on products and store operation. We do not lose messages during off-hours. We clearly see the statistics and the quality of the work of operators.

It`s a good for chat with customes (we don`t use email).

It will be great for add some interactive blocks for charbots (for take exterlan data using webhooks - like actual user balance and services).

Its solve my problem to get all chats in one place, to control support stuff no to loose contacs.

When choosing a chat software that would fit our use case, we throughly tested about 10 different providers. Helpcrunch had the best widget customization options with the most reasonable pricing. Their own support is very reactive, helpful and understanding.

Maybe even a bit too many features which we do not use and are bloating the internal UI.

Having a highly customizable live chat widget which we use to flash-support our SaaS users.

Helpcrunch does everything I need it to do. It is easy enough to use even for people that don't know much about tech.

I would enjoy if the formatting of popups was better. Using custom css is an option, however, it would be more user-friendly for everyone if it was improved.

I can easily see when a customer has a question or issue on our website.

HelpCrunch is a magnitude cheaper than its peers but has everything a small business needs. The premium options cover even more.

I see no downsides. I think it's perfectly fine.

Making it easier for the users to contact us.

- Reasonable pricing - Supportive and friendly team - Great feature set - Easy to use - Enjoyable UI

I haven't noticed any downsides. There have been a few technical issues, but everything has always been resolved as quickly as possible.

HelpCrunch is a crucial part of our everyday business operation. It helps our users to communicate with us on a daily basis. Most customers have adopted this feature so well that they couldn't imagine life without it. The chat feature reduces our time to respond to customers, keeps chats more intimate and helps to build even better relationships with them.

Швидке та просте налаштування автоповідомлень. Зручний сучасний сервіс, який підвищив кількість звернень на сайт.

Було б класно трохи підналаштувати умови по тарифним планам. Ми використовуємо HelpCrunch тільки як онлайн чат.

Збільшили кількість звернень з олнайн чату, отримуємо зворотній зв'язок від клієнтів стосовно роботи менеджерів.

We've been using mailchimp for newsletters, mixpanel for custom data and onboarding, zendk for ticketing, and we were looking for another solution for the knowledge base when we found HelpCrunch and realized we can replace all these tools and even route all incoming queries from our messengers (FB, insta, telegram) to a single platform and manage all chats/tickests there! We don't need to work in 4 or even 5 different platforms and can replace it with just this one tool at the fraction of the price. Can't wait to check out chabot feature as well. Their support is also very helpful and very qualified.

Lack of integration with whatsapp, but I was assured it's coming in a few months or so.

It combines featuers of 5 different tools in one, which is very convenient as we don't need to pay for 5 separate services and work in 5 different tabs, nor spend money and development time to integrate these 5 platforms with each other. Email marketing, onboarding emails, integration with messengers, chatbot and knowledge base are the main producst we use.

Convenient interface, necessary technologies, fast response of support team. I work as the head of marketing in a company of 180 people. We have more than 7 areas of work, it is absolutely necessary to provide a qualified and quick response to customer requests. Help Crunch helped with this 100%. Functionality of transferring chats to other departments, chat bot, integration with other messengers, etc. And what is even more important for us - the company listens to business needs and develops new technologies of its own.

The analytics functionality is narrow, but it should be refined

Obtaining and attracting new leads, quick response to customer requests, the ability to be in touch with customers 24\7

Тривалий час шукали альтернативу попередньому софту на сайті і були дуже приємно здивовані, знайшовши HelpCrunch. Функціонал легкий та зрозумілий, є можливість налаштувати автопривітання, поп-апи та навіть сценарії для бота, якщо потрібно отримати інформацію від клієнта в неробочий час компанії. Підтримка на висоті, на початку роботи виникало безліч запитань, з якими завжди допомагали розібратись з неймовірною швидкістю.

Ніяких зауважень в роботі немає, ми в захваті!

HelpCrunch став ідеальним рішенням для чату з клієнтами на нашому сайті.

Knowledge base very usefull for our clients. Flexible tariffs for Ukrainian companies.

There is nothing wrong at this moment in service

We were able to implement the synchronization of all communication channels with clients (Facebook, Instagram, Messenger, Whatsapp and others). More hits, less lost messages.

Active support team with deep understanding of customers needs

For the moment there are no issues. just joining

The contact form doesn't work as well for marketing now. But active user friendly chat resolves this issue

Helpcrunch is easy to integrate, and the conversation form is activated by default, which is a game changer. Low learning curve, and pre-made auto-response. It tooks me 5min to integrate it

The pricing is a bit unclear with the email credits. To send auto-email if a conversation is missed, you have to upgrade your package. Only this is a bit weird, otherwise, the whole tool is perfect.

Helpcrunch made the site conversation easier, with a clean chatbot that can be customized easily. Price is very affordable and the support is reactive (1h to answer a question)

We compared several options but ultimately chose helpcrunch because it is simple to integrate into applications and provides the exact functionality required.

Would be better if you could consider providing more altered plans.

Knowledge base coupled with chat and chatbots to answer frequently asked questions.

Since the beginning of spring, we have been looking for a non-Russian platform for communication with our clients. And finally, we found HelpCrunch! We like that HelpCrunch is simple, logical and easy to use. Also, technical support is always in touch and ready to help resolve any question. They listen to feedback and ready to get better.

No dislikes. We like this platform, and we are delighted. At the moment we haven’t noticed any problems or disadvantages. But if we find something, we will write our suggestions and feedback to technical support.

Thanks to HelpCrunch, our support team can work very fast and efficiently. Also, HelpCrunch helps us to systematize all requests from clients and not to lose a single one. And most importantly, through HelpCrunch, our support service is getting better every day.

User-friendly, customized and convenient platform to work with customers through multi-channels. Helpful knowledge database. Very supportive and quick help service!

Nothing. All expectations are met. Our Company will continue to use Helpcrunch services, and we will also use it in other offices abroad.

Live chat and multi-channel communication with customers on one platform is very convenient for our e-commerce platform

The system is easy to use. I like the chat mobile app integration and the multilingual Knowledge base. The team member is very responsive. They helped me fix installation and technical issues. I have used Intercom in the past, and I can say that on the pricing point, it's not comparable. I highly recommend it.

I think they can improve the pricing structure, like the possibility of having 2000 or 3000 emails plan instead of jumping from No email to 1000 and 5000. Also, add more native integration like Stripe, GetResponse, and WooCommerce... I know they have Zapier integration, but it's not native and not working well for me most of the time.

Customer live chat button, integration with mobile App and multilanguage knowledge base. All those are the most beneficial feature for my business needs.

We use HelpCrunch mainly to help us improve the customer experience on our website, by providing our clients with the right information, organized in a simple and understandable way. The Knowledge Base feature is great. Probably the best one I've seen. And currently, they are even launching a Multilingual knowledge base which is great for companies like ours, operating in more than 1 market. It has cool features, a simple interface, and excellent Customer Support. Basically, it combines all features you can look for and it is excellent value for money.

So far I haven't noticed anything I dislike.

Helpcrunch is a wonderful tool to support our clients.

It was very easy to move from our old platform to helpcrunch. Customer support is great.

The monthly costs can increase with strong growth

Easy way for marketing automatisation.

Helpscrunch is fairly simple, which is exactly what we appreciate, as we didn't want complexity and a time-consuming system. They are always quick on the chat in support of any questions or difficulties. I think they have a fair pricing as well. You pay for what you need.

We would like two separate Help Centers, one for customers and one for non-customers. Right now we can't create them both under one account, which we would like. Now we have to pay for another account to create the separate one.

We use Helpcrunch for our chat on the platform and the website and for two knowledge bases as well. It is a very simple and easy system that all my employees can navigate and that makes it very simple and easy for us to deliver great support for our users.

The ease to set up, and how efficient I was able to reply to customers and provide premade answers and automation. It has clear navigation and a lot of options to customize even with the basic plan.

Can't say I disliked anything. Maybe the script library is a bit too large, but because the file is loaded at a later stage so it's not a big problem.

I miss a lot of contact with customers without the chat tool. Managing customer service is difficult through email which I used to do before.

Friendly support which provides only transparent answers. HelpCrunch provides a very nice live chat solution, it helps us to provide a great customer support in real time.

Any downtime is a headache, it rarely happens, though.

Customer support on chat and a knowledge base. Our customers are happy, the look and feel is good.

I'm a small business owner with a product that was in need of a good helpdesk solution with built in auto help. Helpcrunch offers all that without costing me an arm and a leg to get started. It allows me to get started and extend my subscription as I see fit.

If I have to point something out it would be integration support. They offer some integrations but for me (this is personal since I have a SaaS solution) I could really make use of a good Stripe integration which automatically shows me the details of that customers stripe account.

- Helpdesk chat software - Helpcenter wiki with automated answers for users - Automated bots which I use on my marketing pages to increase conversion.

It's not quite like Intercom but it covers all the main features, but 10x cheaper! The support seems to be very prompt too.

It doesn't have a chatbot, but I believe they are working on releasing one.

Communicate with our customers easier.

We have been using HelpCrunch for some time now and we for sure know that it is one of the most intuitive, user-friendly customer support platforms on the market. Not only is it self-explanatory, but it also benefits from an easy-to-follow flow when it comes to accessing its features and options. Talking about features, the HelpCrunch teams constantly brings updates to their platform and, more importantly, the team is always there to assist you in case you encounter any issues during your stay. The best part is that the entire package comes in a more than affordable offer for the average client.

I would have liked to be able to manipulate the formulas for the end-of-month satisfaction reports, but I am aware that these might vary among companies and their standards. However, this is just my personal experience and I am not sure if other entities might actually need this feature. Other than that, some support tickets might stay unread, even if opened already. Manually marking them as unread and opening them once again solves this issue. Anyway, I am completely sure this one will also get fixed, like all the others so far.

What HelpCrunch definitely helps with is keeping chats and e-mails in the same place at the same time, while still allowing us to handle them individually. What comes on top of that is that we are constantly allowed to have two different communication channels with a particular customer in tandem. HelpCrunch allows us to see clear summaries of our activity from the last month. This way, we know what is to improve and what needs to keep going. We can even sort support tickets and tag customers based on your interaction so we can have a clear trace of their history. What is more is that this platform helped us write, structure and customize support articles for our customers so they have an advantage before reaching out. Except for all these, HelpCrunch also helps us properly sort incoming support tickets and have good team management standards.

The all concept is actually what I like. Providing email support, collecting emails, trigger communication based on basically any information you collect about your users is the killer feature. I forwarded my support email to HelpCrunch and having no headache with it anymore. All come into the platform as tickets. Conversation threads are carefully stored in one place, with statuses, tags, notes! Trying to manage everything inside the mailbox is a mistake most small companies make. It really helped me in my business. I have a significantly enlarged user base and constantly engage with loyal customers, getting new bookings from them. It's a great tool for squeezing juice from an user base and communication with newcomers. I highly recommend it!

Nothing I can really think of. It's a great tool

Customer support, ticketing

We've used zendesk and intercom with their aggressive pricing and low-quality support... HelpCrunch offers a good number of features for a very decent price. We've got newly released features for no extra cost, which was pretty surpising. Of course we have had some small issues, but chat support is very helpful and responsive. Took some minutes to get it resolved. That makes the difference. We use mainly email automation, which offer pretty hight delivery rates. We had no problems so far whatsoever.

The absense of FB messenger integration and chatbot, but support team promissed to invite us to the early beta this winter.

It's perfect for onboarding emails and newsletters. Simple, user-friendly, and clean.