HelpCrunch Reviews & Product Details

The simplicity and ease of use! You can turn all your chats to one platform as tickets.

There some space of improvement in the SLA area.

Increased our efficiency and support quality!

Easy to install, easy to operate the app

Cost per person. It gets expensive to have multiple logins for a small business so we use one instead.

Catches questions from warm leads as they’re happening.

- Customisable, user-friendly knowledgebase - Clean modern interface - An excellent suite of features - Responsive and helpful support team

Nothing major, but I would like to see these two features added: - SSL built-in when setting up a knowledge base with custom domains - A stand-alone knowledgebase search widget option for embedding in apps (with the option to disable)

I found HelpCrunch while trying to find a Knowledgebase solution that was modern and easy to customize. HelpCrunch was the best of the bunch (out of many big name options) with great features such as 'failed searches' and article reactions - awesome to know that it can also take care of our other marketing and support needs as we grow! I can't wait to see how the platform develops.

- The ease to communicate with my customers - The pricing which is much cheaper that what we found in other solutions on the market - Lots of widget customization options - Easy to setup

Helpcrunch does not provide all the features you find in some other products, but I don't really miss them.

It makes communication with my customers so much easier and prospects are faster triggered by the auto-messages

Our sales team had no problem learning and adopting HelpCrunch in their work. The UI is so intuitive that you can start working effectively from day one.

Nothing, so far the HelpCrunch tool has been even exceeding our expectations.

We made HelpCrunch the primary communication tool for our sales team. It is the space where customers can contact the company for assistance.

I can chat with customers on my website from by mobile phone with the HelpCrunch app and exchange files with them.

some corporate networks such as my workplace block HelpCrunch. But this is not a problem because no one at my workplace is a targeted customer of my website. My website targets individuals not corporations.

I wanted to be able to quickly answer questions from the customer about my consulting services and exchange files with them if needed.

There is not a lot of configuring to do other than choosing some color options and putting in business information. Very easy to setup.

I do wish there was more customization options but I'm happy with things even without it.

It's an easy way to provide support for my membership sites.

Simple set up with basic features, multitudes of layers to design a campaign of communications with your customer.

Would like to see real time visitor details.

Chat during business hours has become a very stable and consistent method to speak with our customers. Very fast, always on, ready to perform that hand off perfectly. Customers exit informed and don't seem to have any issues responding to us through the system. We have used about 4 different chat options over the last 6 years, until we found HelpCrunch.

I wanted this extension for my website for a while. The best in one word : simplicity. You put one piece of code in your website and you are good to go ! The little window appears on the bottom corner and anyone can chat with you ! Incredible. There are many options that make life easier in the settings.

Nothing to talk about here. I'm trying, but no, really, nothing...

I can reach to my clients very easily, I don't miss the call anymore.

Helpcrunch is a great combination of supporting customers through live chat, keeping them updated through emails and guiding and supporting them through knowledge base. We can even automate the workflow and monitor the performance of the application and leads.

Hardly anything but looking forward to the upcoming features and integrations. I am particularly interested in seeing it graduate to an omni-channel tool.

Helpcrunch is a wonderful tool to resolve issues and support customers. The data insights are helpful in taking the right decisions and nurturing the leads.

Cost-effective solution for those after a comprehensive support system, but don't want to pay a premium like Intercom.

The Mobile app isn't quite as intuitive and user-friendly. It would be great to have the same ease of inserting articles etc on the app, as you can do on the web browser.

Saving a lot of money! You don't need to pay $200 USD + each month for a customer support system.

HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages). They have set pricing which isn't based on your active user count so you're going to save a lot of money per month in comparison to Intercom.

The only negatives I could provide in comparison to Intercom is the lack of Integrations and chat widget marketing options. HelpCrunch is constantly rolling out new features at no extra cost so I wouldn't be surprised if this is in the pipeline.

We mainly use HelpCrunch to provide live support for customers and visitors, the addition of automated messages/emails is excellent and helps to streamline our support system.

Most important feature for me was being able to customise the widget for different domains. Many live chat-type programs have this but the pricing (for example on LiveChat) for this feature is way too high. Customisable widgets is still a premium feature on HelpCrunch but the price for their premium package was virtually the same as the most basic (uncustomisable) LiveChat package.

It would seem fairer to me if the pricing was based on per 'live/logged in' user, not per registered user. HelpCrunch suggested that I could keep enabling and disabling users but I didn't want to do this. In the end, it was still *much* cheaper than my LiveChat package for the features I wanted to it still made sense to switch.

Way more features for the same price compared to other systems. HelpCrunch's Premium package (which has everything we need) is the same price as the basic package of other systems which don't offer the customisation I need.

The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful.

It's my first experience with a live chat, but i haven't found any issues yet.

One single access point with our clients

Software is fast and support is real fast and helpful. I got answer on the all questions. Professional team for support. We decide because of fast support and usable software.

I cant read what costumer writing in the moment.

Communication with guests.

The set is the support team. Always available, attentive and professional. Thank you, guys.

Using this service for 6+ months, can not notice something substantial. All problems are related to a bad Internet connection.

We used another service and separate from it because of security issues. This one has no major vulnerabilities. At least I did not find info on the forums.

Our company switched to HelpCrunch from Zendesk. Initially the reason was the price; it was 3 times more affordable than our previous plan. After 1 month with HelpCrunch we appreciate in-app messages: the main contract of the month signed after a conversation in the chat with a client.

It takes some time to switch from ZenDesk, there were some mistakes in transition

We decrease operational expenses without the loss of effectiveness. Moreover, we even registered the shorter average time per ticket.

Very inexpensive compared to Intercom chat, the product quality is great, it's super simple and clean. Also, I love the amount of customization options it provides. Customer support is pretty quick to address our questions and issues, they really listen to our feedback and are open to our suggestions.

Would be great to see Knowledgebase among Helpcrunch features, they assured me it's coming in the next few months

Switching from Intercom required little effort and the learning curve was almost not there. We saved a lot of customer support cash after to this migration.

Price, a ton of features, and amazing customer support

I noticed and reported a few bugs. Luckily, those are already fixed.

We use it to talk to customers, solve their issues. I feel like we're now closing tickets much faster.

It does have all the function. Everything works fine

None as of the moment. Everything works fine

Contact with customers.