ChatBot Reviews & Product Details
ChatBot is a customer service management solution that helps businesses create, launch and manage virtual assistants to streamline communication across websites, Facebook pages, and messaging applications. The platform makes use of an easy-to-use visual builder with a simple drag-and-drop interface that lets users design chatbots using various customizable templates such as e-commerce, sales, bookings, and recruitment.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Chatbot is an easy way to set up a bot that can answer customer's questions, give information about your business, get customer information such as emails and phone numbers. Easy integration with you landing page and facebook.
It's not linked to WhatsApp. I use it with my landing page and Facebook community, but not integrated with WhatsApp yet.
Mostly have a bot that can answer 24-7. Without chatbot any lead I've received from 23:00 pm to 6:00am was a lost lead. When I integrate chatbot, the bot can answer any questions and get the customer information to make contact later.
Ability to research information and to use accurate data in minimal time
Unavailable most times, network issues or server issues
Develop ideas and come up with solutions to different problems
The Fact that i can communicate very efficiently with a representative of a service rendering organisation.
What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off.
I wasn't looking for a free solution as much as I was looking for a reliable one. BotEngine got it done. It integrates reliably with Facebook Messenger, Web Pages, Landing Pages, and more. It's easy to use and even offers helpful design templates to get you started.
The E commerce platform and Live chat are my favourite.
So far, I am yet to have anything I dislike.
Attending to multiple buyers via the live chat has helped in the number of personnel needed for telephone enquiries.
Esta herramienta permite configurar respuestas automáticas en los chat, Messenger, WhatsApp, Slack, Livechat, entre otros. Es fácil de usar y posee gran rendimiento.
No hay nada negativo en esta plataforma.
Ésta herramienta permite tener un mejor desempeño laboral, una mejor comprensión y comunicación entre compañeros y amigos, permite la integración de varios bot y ocupa muy poco espacio en la memoria de mis dispositivo.
