BigCommerce Reviews & Product Details

Our business was started 5 years ago when I was fresh out of college and got a job with a lot of broken promises. I felt stuck and as if there was little hope for that bright future I expected to have being a college graduate with an engineering degree. The business challenge that BigCommerce helped me overcome is the hardest challenge any business has to overcome and that is doing business in a format that you have no idea about. We sell performance truck parts, I know intakes, exhausts, lift kits, wheels, tires, and even how to adjust engine calibrations, but html code? NO WAY! I don’t even know where to start. BigCommerce bridged that gap, not only did they bridge it, they have had people along the way that at any time I had a question or wasn’t sure how to integrate something they were there to happily help. If it was questions about paypal integration, setting up shipping, or even an unsolicited phone call to see how things were going and offer suggestions that they saw could improve our conversion rate (that is one term I did learn about ecommerce vary quickly), BigCommerce was there to help! While other people will be writing in about something great and complex they created or found a new way to integrate, some fancy html, java, (don’t even know if people use that any more, just sounds “ecommercy”), to me PEOPLE are BigCommerce’s greatest integration. Without the people at BigCommerce we would not be where we are today and my business, my life style would not be where it is today.

The only dislike that I can think of that I wish I could run multiple BigCommerce stores in the same window, the platform is so fast and easy that we use it for www.longhornfabshop.com and www.schreyeroutfitters.com and it would be nice. We have a work around, we just keep two browsers open on each computer to process orders. I believe there is an app as well that combines them and is fully integrated.

BigCommerce bridges the gap between "I have an idea on a product or service I want to sell!" and "How in the world do I sell it online, I know nothing about website building, merchant accounts, sales tax collection, etc!!??" Their simple "setup wizard" style makes you confident you have covered everything and aren't missing anything important.

We have used Big Commerce for over 4 years and have had no problems. We have found that regardless of our skill levels or technical know-how we have been able to create good customer-friendly web pages in a timely manner. The dashboard with its clear directions are a very important feature to us. The customer service group is knowledge and helpful. The few problems we have encountered were solved in a very short period of time by the customer service group. Adding new products, adjusting product price, reworking product descriptions is not a difficult task. We use the promotional banners for sales promotions - changing the banners is very easy. Our sales are very good.

The product review area is hidden at the bottom of the page, hard to find. I would like it more visible on page.

The major benefit is lots of sales, good customer retention.

1) It works, uptime is great 2) It's highly scalable for small cost focused start-ups which can start at low cost and develop their eCommerce store look and features as their business and experience develops 3) There are many seamless applications, tons of help, training and advice, and a huge community of fellow traders, developers, affiliates etc. Even the CEO does a monthly Q&A/ Town Hall meeting on-line 4) There is a huge amount of stuff in the pipeline to help eCommerce clients grow 5) Great value for money

As a global business based in the States it can sometimes have too much of a US mindset.

My eCommerce store simply wouldn't have come about without Bigcommerce. It's allowed me to start small and grow carefully. Now we're growing rapidly. Bigcommerce has enabled my store to realise the sort of look and features that would cost a small fortune done independently and with the benefit of continual scalable improvement.

Great knowledgeable customer service to help with every possible question with setup and any issues! Very easy to comprehend features and lots of great integrations with other applications and designs. A very versatile e-commerce platform at a very reasonable price.

Nothing honestly. As with all work - I dislike the upfront time and learning curve to use the platform. But this is with all things. They honestly make it very easy to digest

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24/7 support with American technicians - support is NOT outsourced to India, Pakistan, etc. Wait times for support are short. In addition, the ability to edit template code gives us a great deal of flexibility and power in determining how our online store looks and works.

Shipping is adequate and improving, but could still use more flexibility.

Orders for over 1300 auto parts were being taken manually over the phone. Now orders are taken automatically and routed to the proper departments - shipping, accounting, etc. Time previously spent taking and processing orders can now be allocated to other tasks.

Best features include: Full integration with Google Shopping, Easy/Fast order access, printable order docs, Paypal/braintree integration. I run 2 stores on BigCommerce, so much easier than our previous provider. Also LOVE the free 24/7 customer support,

Only challenge is in setting up variations and doing custom ship by weight for larger items, usually have to call in to get a work around, but the tech team is great, they always answer and are in USA which is AWESOME

I run 2 stores, very different products, one with a drop shipper and one that i control inventory on. Cart is seamless, easy user experience and fabulous on mobile devices. The BC cart allows us to do business while we sleep with no worries.

After spending more than a decade starting with Microsoft's Business cart, then LaGarde's Storefront and more recently 3dcart, Bigcommerce is by far the most innovative, affordable and, most importantly, helpful on a day-to-day needs. They are in it for the long haul and there is no other resource I would rate as their equal or better.

I have given a lot of thought to a dislike, as everyone has strengths and weaknesses. For Bigcommerce I confess that no weakness comes to mind.

I am solving a terrible loss of income, savings, and my first ecommerce business that was caused by a denial of service attack while at 3dcart, then the cyber criminals published two mirrored websites with lots of spammy pages. I did not realize the mirrored black hat sites existed until months after I was forced out of business and into bankruptcy.

Customer Service, hands down. It is why I chose Big Commerce in the first place and it is the reason why I continue to stay with Big Commerce. Their customer service and tech support is always top notch, helpful, courteous, fun to talk to and they they are beyond supportive.

They used to have an app that I could see sales and orders on my phone, but they do not offer it anymore. I do miss it.

Not only can I now manage my online inventory, they have now paired up with Square and I can manage both my brick and mortar AND my online inventory!!! No more double reports at the end of the day.

It is very user friendly, we can add members of our team with different restrictions, and it is effortless to copy products across our stores. The platform is pretty straight forward and easy to use!

Sometimes the answer to a question cannot be found in support/big commerce university and the responses from customer service haven't been very good.

Being able to move things across our stores saves so much time rather than creating the same product on a new site, for example.

BigCommerce has the best technical support of any IT company we have worked with over the past 18 years. 24 X 7, english as first language, intelligent professional provide excellent technical support. It the technical support representative cannot resolve the issue, they open a trouble ticket, fill in all the data, and escalate the problem. Tier II or III level experts work on the issue and follow-up via email.

I would like to see more help with management of tracking pixels and Google Analytics. Understandably, this is not the responsibility of an E-Commerce Hosting Company; however, it would be great if BigCommerce could provide this service.

Real time inventory management through integration with StitchLabs. We have significantly increased online sales since we opened our BigCommerce Store. They helped us obtain our Google Trusted Store rating, over 4,000 product ratings through Yotpo, 40,000 new email addresses through integration with JustUno and MailChimp, next day shipping and tracking through integration with ShipStation, and automated product feeds for Amazon and eBay through GoDataFeed.