BigCommerce Reviews & Product Details

BigCommerce has a lot of great features out of the box, however, if you need something beyond the main platform's capabilities, there are lots of third-party apps (extensions) that can help customize the experience to meet your needs.

The plan can be quite expensive, especially for small businesses. I might consider sacrificing some unused features for a lower plan price if it was an option. There is also a bug in the code that they have not been able to fix regarding customer street addresses. This seems like something they should be capable of fixing.

We needed a reliable and easy-to-use ecommerce platform that met our needs for content marketing, store size, order management, and website functionality. BigCommerce has been a good partner to deal with.

Our company migrated from a woocommerce store to our new BigCommerce store. The sidebar cart and checkout page plus easy integrations with our fulfillment are some of our favorite aspects.

It could use a WYSIWYG update. Some of the items on the page builder needed to be styled through CSS. Also the ability to create different layouts based on desktop or mobile would be great.

BigCommerce is making our UX way better than it was before. We have seen an increase in our conversion rate since switching over, which has been huge for our business.

Ease of imputing data and pictures of products.

Site software was developed by Australians that took it to the USA and now charge fees in US dollars.

Big commerce has helped us become a nation wide distributor to our customer base of small to medium size retailers.

The ease of seeing all information for orders. The status updates per order. The Apps that are available to integrate

Subscription frequencies and not able to customize the time frames. Not able to make all updates for subscriptions. We have had many subscribers cancel through the website and set up over the phone with us through Quickbooks as it is easier to manage and update. Promotions and Sales can be a struggle as we have had to create separate item listings to ensure codes or discounts are appropriately placed against the items

The ease of order processing and automation. The percentage of manual work has decreased.

Ease of use. It is very easy to pick up and understand the "Logic" of the software

There is nothing to dislike. If I have an issue with BigCommerce I can quickly and easily get support on the phone; they are very helpful and have always been able to help me.

Solving problems was never an issue with my old eCommerce website; it was built in 1997 and was outdated. The benefits of an updated website and eCommerce platform are too numerous to list. Let's say that having technology that was built in the last few years makes everything better in the eCommerce world

BigCommerce has been a crucial tool in our company's growth. We have a very strong online presence and it is steadily growing. In 3 years, we have grown substantially and a lot of the growth can be credited to the platform that keeps us running.

The cost of BigCommerce is a bit overwhelming. It is certainly a justified cost, however, it is a very big investment, especially as the business grows with the number of orders and sales volume.

We needed an ecommerce platform solution that would grow with our business and give us the tools to succeed. BigCommerce met our expectations and continues to grow and develop.

The ease of configuring store or discount offers

None of it as of now. The tool is is terrific

Entire order management can be done on BigCommerce. We've integrated it with other tools and it works really well

All of the Integrations available to customize your site

Unfortunately most of the apps and stuff to integrate have additional cost

We are generating more revenue in our company by providing design and development services to clients who wish to use BigC

BigCommerce offers a lot of out-of-the-box features that our business needs for our day-to-day operations. What doesn't come with BigCommerce is often available as an add-on (app) and it easily integrates with other software such as ShipperHQ, ShipStation, QuickBooks, etc.

When I started working for my company, they had a lot of website modifications that made it difficult to update the website theme/template. If there was some kind of way to update theme files without losing previous modifications, that would be very helpful for my team.

When previously using Magento, it was very time consuming to regularly apply and stay up-to-date with security patches and platform updates. BigCommerce hosts and updates the core website files so that is one less thing that we have to worry about. The eCommerce features satisfy our needs as a retailer.

I like that BigCommerce is not open source so we don't need to employee an in-house web developer for changes and patch updates. That alone is worth considering BigCommerce!

I wish I could email someone at support rather than having to go to their website to use their support form or call in. I'd rather deal with someone every time I need to.

BigCommerce does a lot for us in addition to a storefront. or instance, it can manage our omni channel orders (Amazon, eBay, etc), manage orders, and we even use it for blogging and content management.

One thing that attracted me to BigCommerce is that it isn't open source so there aren't frequent patch updates as required by platforms like Magento. There are many plugins and apps that integrate right with BigCommerce to make for a robust experience in order management, store setup, marketing, and website customizations.

BigCommerce doesn't have a lot of flaws. We have a dedicated account rep that checks on us from time to time and does evaluations for us. It's easy to grow our business with BigCommerce and not feel too many growing pains.

We needed an all-in-one ecommerce platform that can grow with our business and fulfill many of our needs both on the website, and behind the scenes. BigCommerce was the platform that best suited our needs and looking forward, will be a good match for years to come.

Beyond the SAAS platform capabilities, my experience with BigCommerce has been incredible especially due to the team of resources they provide - from the excellent trainers to the success managers who truly have your back. I could not ask for a better team of people to support the successful launch and ongoing growth of my business.

It would have been helpful to understand the estimated cost of the complete project with the plugins during the sales process.

I am launching a new business and creating the product on BigCommerce.

BigCommerce platform reflects the best engineering practices combined with the product that focuses on the best possible shopper experience. Rather than building a monolith, a BC team forged a reliable shopping cart that scales as your business grows. It provides an expandable platform for partners and developers to innovate on. The API documentation is excellent, and developers share a lot of knowledge/know-how in open forums. The BC customer and partner support teams are world-class, simply unprecedented amongst eCommerce platform leaders. Many of our clients choose BC over other platforms due to its lightweight, quicker time to market, and less cost of implementation and integration effort than other platforms. The platform roadmap of features and innovation is rich, filled with fundamental merchant enablers, such as omnichannel, multi-storefront, and international commerce features.

With its passionate focus on being the best-of-breed shopping cart, BigCommerce also is relatively standardized in its core features. Customization is possible but comes at a cost when one has to build a unique integration or s set of business rules. We usually build cloud custom serverless apps and connect them to the back end of a BC store for our clients when something advanced is required. However, for most use cases, there are plenty of apps and extensions available through the BC marketplace. They cover a broad range of B2B and B2C functionality and integrations with the most popular eCommerce products and services, such as marketplaces, payment gateways, shipping and financing methods, tax services, personalization engines, and others.

BigCommerce works in both end-to-end as well as headless deployment options; we have implemented both quite effectively. We have successfully deployed custom business logic and rules to enhance and expand BC functionality for our clients. It worked for clients of all sizes ranging from a regional B2B music accessories manufacturer and distributor to a national auto parts retailer. We work with Fortune 1000 brands that use BigCommerce in their DTC / direct-to-consumer channel experimentation and are building great-looking sites leveraging its OTB templates as well as fully custom storefronts.

I am in no way a website professional so I love that the platform is so easy to use and if I have questions the customer service is always quick and very helpful! Zero complaints.

Zero complaints. I am satisfied with this service.

I am not having any problems. When I needed to put the store in maintenance I was helped right away. I haven't had a bad experience

The most helpful thing about BigCommerce is how easy it is to add on additional applications. In addition, with BigCommerce, it is easy to add and edit products. Moreover, the customer service team at BigCommerce is accommodating. Another feature that I like about BigCommerce is its inventory report. My account loves that I can provide them with details every month.

There is no one thing I dislike about BigCommerce.

One business problem that BigCommerce helps me solve is integrating Codisto, which allows me to export my inventory to marketplaces such as eBay, Walmart, and Amazon.

I like their backend UI, support, ready-made theme available, support community, and many more features.

The price is a little high but it's worth it as per they provide service.

I have solved API-based database connections for ERP, and big commerce documentation is very good which helps you to work in API.

Big Commerce cares about their customers. They constantly strive to bring business to you and me. Customer service is attentive, helpful and professional. I love that they really listen to your concerns and assist in finding resolutions.

There is nothing I dislike about Big Commerce.

Downsized business due to health. Lowering monthly due to lack of sales.

I find building a website on BigCommerce to be easy, especially considering I am not a 'techy'! Whenever I have had to ask Technical Support whether on Live Chat or by phone they have, without fail, sorted my problem out for me in a very kind and speedy manner. I also like that they send you the chat afterwards so I can go back and check. I have always marked BigCommerce as 10 out of 10 and that has never changed.

I honestly can't say I dislike anything about BigCommerce. I find it easy to use and, crucially, the tech support teams whether by phone or live chat are always efficient, kind and have, without fail, always managed to sort my query out. Even when occasionally they have had me asking numerous questions. Always 10 out of 10 reviews from me.

I have now built three websites on BigCommerce and I find the page builder easy to understand, although obviously not being a web designer by profession, I do have to contact tech support to ask questions. I have never felt intimidated or wary of speaking to BigCommerce tech support as they have always been helpful. I also love that, after a live chat, you get sent the transcript so if I get stuck again I can go back and check. The problems I have had are not with BigCommerce itself, just myself navigating around the site to find out how to do things. Most of it is easy but I find once I have contacted tech support that the query was pretty obvious and easy to rectify. The tech support have always been kindness itself when I have asked them anything and I have never been made to feel stupid for not knowing.

Subscription model as per the need and business size. Easy integration with Google Ads and implementing pixel is super easy. Interactive dashboard for store performance. Added functionalities such as Google Customer Reviews.

The interface is not super interactive and there are many areas for improvement. For example, the reporting section needs to be more detailed. The basic plan lacks a lot of essential features such as Google consumer reviews.

eCommerce setup and selling products. Integrating with Google Ads to sale over shopping channel. Work with reporting team to see what products are doing well and needs to be restocked sooner than later.

Clean lines and very user friendly for owner and customer was the first website I could administer myself from Go to Whoa.

Couldn't really knock the platform as from the beginning they have always wanted to produce the best possible product.

From product upload to order and despatch, it is seamless.