BigCommerce Reviews & Product Details

As a long standing partner of BigCommerce, we've been impressed with the ease of use of the product as well are the ease of integration. We continiously work closely with the BigCommerce team to ensure our connector always up-to-date. The customer support team it top notch and resposnive. The Partner Manager, Kyle, is an absolute pleasure to work with. He's a doer and knows how to get projects done.

There are no downsides about the BigCommerce platform. If there are any negatives, it would from a partner persecptive, it can be difficult to get co-marketing initiatives off the ground.

BigCommerce helps our customers sell their catalog online. We also use BigCommerce internally as an extension of Pimberly. Our customers and their vendors/suppliers have the ability to view their products within Pimberly as if they were in a BigCommerce instance.

User-friendly interface. Excellent Customer Service and Customer Support when you need it.

Some essential functions and features are typically available through a third party (there's an app for that) instead of being an important feature created by Big Commerce out of the box to keep your enterprise moving forward.

The look and feel of BC is easier to control. Do you want to change the way an address field looks? You can do that. You want a 1-step checkout, which can happen with a few changes without going to a developer.

Fast responses, personal customer service, and family/friendly service.

Nothing! I have never had an issue that was not addressed by my TAM or CSM!

Offering intuitive online e-commerce services.

BigCommerce has been instrumental in our development since day 1. To TYLER'S, BigCommerce isn't just a SAAS platform, they're coaches, mentors, friends, and counselors. We're best at being a specialized retailer and have spent 40 years navigating the physical store side, but are still fairly young and new in the online world. BigCommerce helps us understand the mechanisms to be more competitive in the ecommerce space, which spills over into our stores through implementations directed towards an omnichannel experience. They know our goals and resolutions and even in the worst case scenario of not knowing the answer to something, they find someone who does.

The mobile app is coming along but still has some work to be optimized and complete. I'm on the road a lot and always have to work off my phone so this will be a big win for me when everything is finalized.

Maintaining a lean E-commerce ecosystem with minimal development needs, omnichannel development, and Preffered Partner networking all contribute to our underlying ability to operate at scale without massive overhead.

user experience is easy to use - pricing and promotion updates, manage inventory, analytics, content management, inegration with other platforms

it's not as customizable and analytics are very limited.

easy to use ecommerce platform.

They offer integrations with many plug ins and apps which makes your life as a e commerce professional much easier and they have 24 hour support available to customers

You do not get to speak to developers about your issues, only support staff and their multi store product is not fully developed yet and has lots of snags and issues.

E commerce needs are fulfilled with campaign linked to google and social marketing, automated emailing to customers as well as video and image options and badges for products to entice shoppers.

Most useful and best thing of BigCommerce is their service and support

Some time support was delayed but they will solve as they can earliest

My product seeling and get more business over it

Bigcommerce was very user friendly to use, we used it to process orders for a specific customer. We would have to confirm the orders in the portal, and the website was very structured.

I disliked that you would have to go into so many different tabs to be ablento view the customers information. You would have to click on the orders tab, then customer information to view anything. I wish they had just put it all on one screen to view at one time.

It is a one stop website for all of the customers data (orders, customers information and questions). Bigcommerce is working to make the website for efficient for the customers and the users.

The platform offers a wide range of customizable themes and templates, robust product management tools, secure payment gateways, and seamless integration with various third-party applications. BigCommerce provides excellent customer support and resources, including a comprehensive knowledge base and community forum, to help users get the most out of their e-commerce stores.

Some users have mentioned that the platform's built-in SEO tools could be more robust, and there are limited customization options for the checkout process. Despite these concerns, BigCommerce remains a highly regarded e-commerce platform offering robust features and benefits for businesses of all sizes.

Building an e-commerce website can be a complex and time-consuming process. BigCommerce streamlines the process by providing a user-friendly platform with drag-and-drop functionality, pre-built templates, and customizable themes. As a business grows and its sales volume increases, it may become challenging to manage an online store. BigCommerce is built to be scalable, allowing companies to easily add products, work orders, and process payments, even as their sales volume increases. Security is critical for e-commerce businesses as they deal with sensitive customer information and payment details. BigCommerce provides secure payment gateways, SSL encryption, and PCI compliance to ensure that customer data is protected

Very customizeable as compared to other sites.

We use option sets with our products and the way it is set up is a little bulky.

We use big commerce as our platform for selling our product to customers. It does the job it should!