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BigCommerce Logo
BigCommerce
Powerful E-commerce Simplified
4.2
(495)
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BigCommerce Reviews & Product Details

BigCommerce Overview
What is BigCommerce?

BigCommerce is a powerful online platform preferred by those just starting out in the eCommerce industry. The scalability of BigCommerce is especially notable, with businesses easily able to scale small stores into major retail hubs that are perfectly tailored and aligned with your overall retail strategy. BigCommerce also offers an extensive selection of themes, features multichannel integrations, access to a wide selection of tools, and can rely on it to deliver comprehensive reports and business insights.

Company BigCommerce Pty. Ltd.
Year founded 2009
Company size 501-1000 employees
Headquarters Austin, Texas, United States
Social Media
BigCommerce Categories on Findstack
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Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
BigCommerce Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
BigCommerce Pros and Cons
Pros
  • Leading eCommerce platform for SMBs and larger businesses
  • Provides to upload unlimited number of products
  • Very customizable themes
  • 24/7 customer support
  • Seamless store management tools
Cons
  • A bit expensive for those just starting out
  • Themes for customization can be costly
  • Abandoned cart functionality requires additional payment
  • Can have a higher learning curve than some alternatives
  • Becomes increasingly expensive for high-volume selling.
BigCommerce Awards
Findstack 2024 General Badge
BigCommerce Features
Abandoned Cart Recovery
Affiliate Program
CMS Integration
Customer Management
Customer Reviews
Customizable Templates
Discount Management
Email Marketing
Fraud Detection
Gift Cards
Inventory Management
Loyalty Program
Mobile Optimization
Multi-Currency Support
Multi-channel Selling
Multi-language Support
Order Management
POS Integration
Payment Processing
Product Management
Product Recommendations
Reporting & Analytics
Returns Management
SEO Tools
Security Features
Shipping Management
Social Media Integration
Subscriptions Management
Tax Management
Third-party Integrations
BigCommerce Media
BigCommerce Enterprise video thumbnail
BigCommerce 0
BigCommerce 1
BigCommerce 2
BigCommerce 3
BigCommerce Screenshots
BigCommerce screenshot 1
BigCommerce screenshot 2
BigCommerce screenshot 3
BigCommerce screenshot 4
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 26, 2025
BigCommerce Logo
495 BigCommerce Reviews
4.2 out of 5
Small Business (50 or fewer emp.)
Jan 30, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Best E-commerce product and website provider for businesses"
What do you like best about BigCommerce?

The multiple payment providers is particularly my favorite. Bigcommerce provides a variety of payment providers from both Android and Apple platforms and other offline payment providers as well. Matter of fact, whatever payment provider you use or want to use, there's a high percent chance it's compatible with bigcommerce

What do you dislike about BigCommerce?

Haven't found anything other than lesser integrated apps or rather lesser major integrations. While there's a lot of apps that can cover for some of the major apps and marketplaces out there.. these cover or back up apps don't work as efficiently as the major apps/marketplaces themselves. But other than this problem, Bigcommerce is good to go

What problems is BigCommerce solving and how is that benefiting you?

The integrations is the only problems I have with bigcommerce. I look to use API as the customer support advised me to but from the other end, it's another problem which just keeps going off making the situation more complicated. Bigcommerce already has the apps I need to run my business but some marketplaces I am looking to establish my business in, they're absent.

Small Business (50 or fewer emp.)
Jan 30, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"More Affordable than Counterparts Shopify and WooCommerce"
What do you like best about BigCommerce?

The main reason I prefer bigcommerce is not because its affordable but what it offers or what comes with the subscriptions that other counterparts don't offer. By now everyone should know that Bigcommerce stands above everyone ecommerce site when it comes to importing limits, customer service, apps and integrations, modern theme marketplace and more. Bigcommerce is my favorite because they put the customers first and are always there when you need help with something either on your end, or a bug on their system.

What do you dislike about BigCommerce?

What i really dislike is the themes are madd expensive. Like c'mon please reduce the prices so I can upgrade my store's looks and feel. One of my favorite themes there i couldn't even look at because the price made me feel broke but apart from that the theme I use is fine, my store's up and running well. Everything is going smoothly and so far so good.

What problems is BigCommerce solving and how is that benefiting you?

No problems so far. I have tried lots of features and apps and the integration between Facebook and Instagram has really been simplified and its now way easier. All the benefits I have realized, I mentioned above. Unlike its counterparts, Bigcommerce offers more with its subscriptions than all the other sites I've tried.

Small Business (50 or fewer emp.)
Jan 26, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"All the features I use the most, in a single package"
What do you like best about BigCommerce?

BigCommerce has provided me with so many useful tools up front, without needing to pay for extra add-ons or higher pricing tiers. When I've needed support, their team has been very quick to respond to all my communications.

What do you dislike about BigCommerce?

The stock themes are pretty bland, especially compared to Shopify storefronts, and there are still just a couple of features that don't have native support yet. Things like product backorders, more options for automatic promotions, and dynamic banners, popups, and widgets. Integration with QuickBooks could be improved.

What problems is BigCommerce solving and how is that benefiting you?

BigCommerce gave me the space to showcase my entire catalog on my terms, instead of being limited to the Etsy framework (or marketplaces in general). I'm also saving money by paying a flat monthly fee, instead of a commission on every sale - like I used to pay on Etsy, and like I'd be paying on the comparably-priced level of Shopify. I've gained much more flexibility in managing my online presence, especially with all the app and channel integrations, like MailChimp, Yotpo, Facebook, Instagram, Pinterest, and others.

Small Business (50 or fewer emp.)
Jan 26, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great"
What do you like best about BigCommerce?

Ease of use. Much easier and stable than others

What do you dislike about BigCommerce?

Needs better accountability for problems by team. Google analytics for bc4wp doesn't work, which kills AdWords. They need to fix asap. Need to fix cls google page speed asap. It fails with cornerstone default theme and kills seo

What problems is BigCommerce solving and how is that benefiting you?

Much easier than magento.

Small Business (50 or fewer emp.)
Jan 26, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Excellent platform for small business"
What do you like best about BigCommerce?

Admin area of BigCommerce is very user friendly and easy to use. There are a lot of useful 3rd party integrations that are always available to take advantage of the latest technology.

What do you dislike about BigCommerce?

Custom updates to themes can be a bit tricky if you're not too technically savvy. But this could just be because I don't use this feature often so I might just be unfamiliar.

What problems is BigCommerce solving and how is that benefiting you?

BigCommerce has been a cost-effective way to have an e-commerce store for the "little guys".

Small Business (50 or fewer emp.)
Jan 26, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Bigcommerce has alot more advantages over other e-commerce sites"
What do you like best about BigCommerce?

The unlimited products you can sell. As many or little as you want.. you can sell different kinds of products and also they give you a grace period if you want to extend your free trial or if you have problems keeping up with invoice and publishing payments they still help you with it.

What do you dislike about BigCommerce?

It doesn't have some core apps like shopify.. like tapcart.. GotIt and other apps I can use to get my site and products in alot of places.

What problems is BigCommerce solving and how is that benefiting you?

I haven't had any problems yet.. maybe along the way but I'm still to find some. For benefits.. can't really think of any

Small Business (50 or fewer emp.)
Jan 26, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Big Commerce customer service is fantastic"
What do you like best about BigCommerce?

The customer service is wonderful. Every single time we've conacted them they have helped us resolve any issues.

What do you dislike about BigCommerce?

More beginner videos instead of town halls would be great so we can take advantage of easy tools to amp up our site.

What problems is BigCommerce solving and how is that benefiting you?

Needed a better way to sell our products and BigCommerce was the best fit for our business.

Mid Market (51-1000 emp.)
Dec 14, 2020
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Sell quickly, conveniently and securely with bigcommerce by managing smart commerce."
What do you like best about BigCommerce?

Its assured marketing operations, its formation of purchase link stability, account maintenance launches, online store opening conditions in a simple way, integrating content delivery mailboxes, activation of intelligent organizational resource sharing services, creation of enriched content with customer acquisition, management of artificial intelligence handling, analysis of customer data import, digital marketing tools arrangement, api server innovation, shared network modulation, statistical performance production financing, are all driven by bigcommerce software.

What do you dislike about BigCommerce?

The bigcommerce software has problems in providing downloads of databases of collaborative origin, because its direct sales mechanisms maintain disproportions of adjustment of campaigns, followed by a sample deconfiguration of deliveries of messages, which prevents them from being generated greater performances of purchase volume in my company, decreasing the quality of business imports work within my platform, having to be triggered a valuation of e-commerce in the cloud to establish different and more accurate patterns of sharing administrative business results.

What problems is BigCommerce solving and how is that benefiting you?

Bigcommerce has been operated in a professional way, thanks to its incredible economic preparation force of combined negotiations, it manages a robust programmatic behavior of simple web navigation, where it is operated through cloud communications, campaign production cost encryptions, channel opening time reductions, continuous regulated product budget focus, The creation of self-learning templates, systematization of multi-platform technologies, grouping of billing histories, programming of intelligent customer relations, cyber-security equipment in the cloud, visualization of tools with options for safeguarding your panels in real time, have helped my company to familiarize itself with successful asset control operations.

Small Business (50 or fewer emp.)
Oct 11, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Nice "
What do you like best about BigCommerce?

It Was fun nice and easy to use it and my opinion is good

What do you dislike about BigCommerce?

There is no tutoriel and it is not intuitive

What problems is BigCommerce solving and how is that benefiting you?

To organize my work

Small Business (50 or fewer emp.)
Aug 30, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Overall great experience"
What do you like best about BigCommerce?

Easy of use. As fara as designing and settign up the website.

What do you dislike about BigCommerce?

Shipping options very limited for large items and freight. This has always been a struggle for us with bigcommerce and there is only one provider for that.

What problems is BigCommerce solving and how is that benefiting you?

Our eCommerce platform. Getting our products online which in turn led to our sales online.

Small Business (50 or fewer emp.)
Apr 22, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"We use it for many different sites"
What do you like best about BigCommerce?

This is a very easy program to use. We can have people with minimal training using it very quickly. Very intuitive and easy on the eyes.

What do you dislike about BigCommerce?

There are occasional issues with the software, but they generally work to resolve the issues in a reasonable amount of time.

What problems is BigCommerce solving and how is that benefiting you?

We used to have an older website that did not manage our inventory or offer online sales. The companies who went on like that aren't around anymore, we are still business because of BigCommerce.

Mid Market (51-1000 emp.)
Mar 26, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"BigCommerce is smooth and convenient"
What do you like best about BigCommerce?

BigCommerce is smooth and simple to use and their customer service is very responsive

What do you dislike about BigCommerce?

It takes BigCommerce very long to implement changes, even when there are a number of customer who desperately need the change

What problems is BigCommerce solving and how is that benefiting you?

We no longer need a full time developer, but we have an awesome website!

Small Business (50 or fewer emp.)
Mar 04, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"One of the best ecommerce platforms"
What do you like best about BigCommerce?

It's way better than other ecommerce platforms because of its modern design and ease of use of the many tools it presents...

What do you dislike about BigCommerce?

There's nothing much that can be disliked on BigCommerce, but they should offer a free version not only to test on a certain time but also to encourage amateur entrepreneurs to get with them

What problems is BigCommerce solving and how is that benefiting you?

We have used BigCommerce on a certain time of our project and had benefitted of a great support from them

Small Business (50 or fewer emp.)
Feb 28, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"BigCommerce"
What do you like best about BigCommerce?

There is a widget/plugin for just about anything that you want to add to the website. Want an email form field? Plugin. Want dynamic categorization? Plugin.

What do you dislike about BigCommerce?

Not many developers have a ton of experience with BigCommerce.

What problems is BigCommerce solving and how is that benefiting you?

Running a multimillion dollar website with BigCommerce has been profitable for us.

Small Business (50 or fewer emp.)
Feb 13, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great tech support"
What do you like best about BigCommerce?

I enjoy the features the have for reports. I really like to send things to excel and look at that data. You can send anything from any time period in a excel sheet. Also you can easily generate those reports.

What do you dislike about BigCommerce?

Shopify has a lot of apps for free and cheap. Bigcommerce does not have as many apps.

What problems is BigCommerce solving and how is that benefiting you?

Serving our customers better with more info.

Small Business (50 or fewer emp.)
Jan 20, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Simple to utilize and astounding help. I recommend BigCommerce "
What do you like best about BigCommerce?

The administration has a less complex interface for choosing item classifications and other essential SEO components. It has a ton of free layouts, this is an extraordinary preferred standpoint just as the capacity to alter them. We additionally employ an originator and change the standard layouts precisely as we require them.

What do you dislike about BigCommerce?

I might want them to add more chances to import information, classifications and items.

What problems is BigCommerce solving and how is that benefiting you?

Lessen time to market and Functionality and execution of the item.

Small Business (50 or fewer emp.)
Jan 18, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Bit confusing at first"
What do you like best about BigCommerce?

So many options to chose from. Like the fact that it's compatible with godaddy.

What do you dislike about BigCommerce?

How confusing it was at first however bigcommerce. Gets easier after you understand the layout.

What problems is BigCommerce solving and how is that benefiting you?

Sales and customer service

Small Business (50 or fewer emp.)
Jan 15, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great platform for e-commerce beginners"
What do you like best about BigCommerce?

Everything is preset, it's really plug and play. Just set up your details and product information and your good to go. Lots of apps ready to be added in to connect to enhance your experience.

What do you dislike about BigCommerce?

As much as we like having everything set fr you, sometimes we would like to be able to customize features. When we need to do so we have to reach out to developers to write the script. Also reporting features could be a bit better.

What problems is BigCommerce solving and how is that benefiting you?

We were able to launch our website without much fanfare. We will do much modifications in the future but this was a great start.

Mid Market (51-1000 emp.)
Nov 06, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"BigCommerce REview"
What do you like best about BigCommerce?

Big Commerce is a great software tool for e-commerce websites. IT is easy to use, learn, navigate, etc. I am able to see reports, orders, and much more

What do you dislike about BigCommerce?

I dislike that there are SO many features! I know this is a good thing but it is a little overwhelming when looking to do specific things or pull specific reports

What problems is BigCommerce solving and how is that benefiting you?

e-commerce-promotions-marketing tracking, reporting, coupon code, order tracking, lists

Mid Market (51-1000 emp.)
Nov 06, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Review for BigCommerce"
What do you like best about BigCommerce?

Big Commerce is a great tool for small to medium sized businesses to use to run their e-commerce! It is great for tracking orders, reporting, promotions, and much much more! It provides a lot for the user!

What do you dislike about BigCommerce?

I dislike all of the option and different ways of getting to reporting dashboards. It is sometimes confusing what you are actually looking but overall I dont really dislike that much

What problems is BigCommerce solving and how is that benefiting you?

E-commerce, coupon codes, reporting, order tracking, analytics

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