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At a Glance
Overview
HelpCrunch is a top-rated customer communication platform built especially for support teams and marketing teams. Among its top features include a live chat and chatbot that uses this highly customizable live chat widget as a visitor engagement and lead acquisition tool. It also features great au... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Basic
$15.00
/ month
Pro
$25.00
/ month
Unlimited
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Reviewer's Segments
Small Business
83.82%
Mid Market
15.2%
Enterprise
0.98%
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
8
- Adobe Commerce (Magento Commerce)
- Calendly
- Drupal
- Freshdesk
- Freshsales
- Google Analytics 360 Formerly Google Analytics Premium
- Helpdesk
- Joomla
- Pinecone
- Pipedrive
- Shopify
- Squarespace
- TeamViewer
- Wix
- WooCommerce
- Zapier
- Zowie
Total integrations:
9
- Adobe Commerce (Magento Commerce)
- Calendly
- Drupal
- Freshdesk
- Freshsales
- Google Analytics 360 Formerly Google Analytics Premium
- Helpdesk
- Joomla
- Pinecone
- Pipedrive
- Shopify
- Squarespace
- TeamViewer
- Wix
- WooCommerce
- Zapier
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software and Chatbots Software.
Company Details
- By HelpCrunch
- Located in San Francisco, CA, USA
- Founded in 2016
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
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