HelpCrunch Reviews: 4.7/5 — Highly Rated

Most important feature for me was being able to customise the widget for different domains. Many live chat-type programs have this but the pricing (for example on LiveChat) for this feature is way too high. Customisable widgets is still a premium feature on HelpCrunch but the price for their premium package was virtually the same as the most basic (uncustomisable) LiveChat package.

It would seem fairer to me if the pricing was based on per 'live/logged in' user, not per registered user. HelpCrunch suggested that I could keep enabling and disabling users but I didn't want to do this. In the end, it was still *much* cheaper than my LiveChat package for the features I wanted to it still made sense to switch.

Way more features for the same price compared to other systems. HelpCrunch's Premium package (which has everything we need) is the same price as the basic package of other systems which don't offer the customisation I need.

The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful.

It's my first experience with a live chat, but i haven't found any issues yet.

One single access point with our clients

Really good quality for the reasonable pricing and a pro customer support.

Nothing that has bothered so far - all good.

Better customer engagement

I love the clean and modern dashboard. They offer a rich feature set and the dashboard is structured very well. The pricing is fair. And their support is fast and very friendly.

Nothing, but I am really looking forward to see a co-browsing feature in near future ;)

Customer Support

Software is fast and support is real fast and helpful. I got answer on the all questions. Professional team for support. We decide because of fast support and usable software.

I cant read what costumer writing in the moment.

Communication with guests.

- Easy of use - Many advanced features available - Installing HelpCrunch at your website, online store is as simple as any other live chat solution - HelpCrunch doesn’t work solely as a live chat communication tool. It’s targeted at businesses looking for a way to streamline their communication using one application - HelpCrunch can also act as a ticketing system for your business

advanced features may be only available for paid plans

Customer support

The app is very easy in use. It did not get a long time to learn all the functions.

We placed our logo on the chat header but it looks too small and there is no option to increase the image

On my previous company, we really needed the live chat tool but we get more, the extended client's database. Notes is an amazing option to pass the info from one manager to another.

A great value is an opportunity to collect all chats, email, and tickets with the client's request in one place

Now everything is ok, no negative experience really

"Sometimes the client sends the request about his or her problem in all available channels: chat, and emails, and others channels of communication Two or three people start working on this request and waste time. HelpCrunch helps to get the things right. "

Easy to set up, easy to customize, easy to use. Very simple but not primitive. Well-thought user interface.

The customization is good but there is a room for improvement.

Every client wants to use the favorite channel to contact the support service. Every client waits for the fast response and problem solution. However, for the support agents, it is a total mess. Each of them should manage several channels. We needed the service to sort this out.

Very easy to setup and to navigate around the dashboard. The live chat widget is extremely useful and easy to use. The popups are an awesome marketing feature.

Would like to have a popup without a button, just a plain text message to display to clients.

Having a live chat on my website has proven to be essential. My sales have increased because of that and because of the popups. My customers are happy that they can reach support at anytime and day.