HelpCrunch Reviews & Product Details

With HelpCrunch, you can set up communication in your own unique style and use custom widgets. For us, having our brand visible in customer conversations was a valuable option.

HelpCrunch tools met all our expectations

We've used HelpCrunch as a place for instant real-time communication with customers, and it worked just fine.

Easy to use, setup chat client that you can have it on your website, to interact with customers. The premium package gives you the option to send customers emails and keep them in the loop.

Could not find something that i did not like about help crunch.

Chatting with clients, sending them messages, it made it easier to interact with customers.

The script is easy to integrate to your app our website. The support team is helping, and the features spectrucm is wide enough to set up your onboarding and engagement messages.

Nothing in particular for now except maybe the API document which could be a bit more specific

We use HelpCrunch to provide our customers with a support chat, and also to send automatic messages based on their use of our app.

Knowledgebase and Email Support Stylish Chat Widget

it can be better it they has 3 agents in standard plan

Live chat support with best Design and inbuilt features like Email

It's damn affordable pricing and lots of features. Those so many integrations and recently launched KB is another feather in the hat. We also love the public APIs for easy integrations.

Well, nothing as such the ticketing/help desk mechanism can be further improved and waiting for many essential native/direct integrations with WooCommerce, Salesflare, Platformly, and others.

As the client/userbase is swelling we're looking for a better and affordable way to deal with support tickets. Whereas the Zendesk and Intercom are beyond our reach. Gmail can't do much alone. Therefore, we found the savior in Helpcrunch.

I like the overall look of HelpCrunch - easy to use.

I am a total beginner, so I needed quite a lot of time to understand all the advanteges of HelpCrunch. There are a lot of them but for me not so easy to find out all of them.

Customer support, sending out automated messages and other stuff. Fast communication.

The service provides several useful features, such as individual and group chats, visitors profiles, e-mail integration and so on. Our agents appreciate emoji and stickers.

We don't use the client's tags; this feature makes no sense for us.

We close more than 2,000 chats monthly with hundreds of unique visitors without using several helpdesk and client support systems.

There are several amazing options for work with email: automatic follow-ups, sending the response via email if the message in chat wsa not delivered, and so on. Perfect use of chat & email support at the same time.

It works as promised, no issues with the system thus far.

We used Zendesk for a year and it worked OK, but we have got more and more requests via email. We needed better service for lead generation via email so switched to HelpCrunch. Can recommend this service. Even if you have some questions, they will explain everything to you.

Simple UI: really easy to start Ready answers: very useful for those who is not native English speaker, you can just use the answer from the base.

We are new business so we have nothing to compare. Everything is fine.

Our company started using HelpCrunch to sort out the client's requests from messengers, emails, contact forms, etc. We did well with this service.

Ease of use, easy to setup and a lot (I mean A LOT) of features.

Setting-up 2 company profiles under 1 account is tricky but then again, normally that is custom stuff.

I can come in contact with potential customers very easy and have been getting way more inqueries via my livechat function then I've ever had on just email and contactform alone. I can also help out my existing customers a lot easier!

PROS: We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom: 1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom 2) Their customer service guys rock. 3) Some cool neat features that Intercom didn't have CONS: can't think of anything, just looking forward to their Knowledgebase feature release

Our support and sales guys use Helpcrunch to communicate with our visitors, users and paying customers - all from a single dashboard.

We love it, because it helps us do the same things Intercom allows, but much cheaper.

Ease of management. Has a really quick and fast integration even for junior developers. Our team installed everything in less than 3 minutes.

I like practically everything. Maybe, just a little bit the graphical interface when an agent answers an user: it feels a bit embedded, as is showing in a "strange" pop-up.

We have to manage hundreds of users per day as our website is a Social Network. So pretty any contact with users is made via support chat. It solved so much headaches caused by emails: actually, new "internet" people don't even know what emails are.

It's a good program to learn to use not overly complicated.

Does need a few more features that would improve the chat-bot feature,

Problem company with limited resources, so Helpcrunch help to man the phones, so to say.

We really liked the knowledge base article feature in helpcrunch. It is easy to use and the editor works well. We can easily format and organise our articles.

The chatbot in our subscription does not work that well. Our customers get assigned some random animal names and we cannot tell who they are without asking.

We use HelpCrunch as knowledge base article repository and a live chatbot.

Live chat and Knowledge base, clean interface and support team is the best

Zapier workflow integrations missing, but the team is working on it now

We use HelpCrunch for improving the overall customer experience on our website

The helpcrunch platform is comprehensive, allowing for my use to grow as my business does. Curently I use the marketing automation, which works well. I like that you can segment users into groups and later filter them based on time zone, locale, last seen, number of visits etc to tailor my sales funnel/email sequencing. My next stage will be to design the use of the chatbot to assist navigation on my site and guide users to closing their transactions (affiliate links).

Not much downside for me, HelpCrunch gives me what I need now and provides the upside to also do what I have planned for the future.

Automation of my email sequencing has improved conversions and freed up my time to focus on where I can add most value - creating content.

* All-in one messaging, marketing automation, wordpress integration and Integration via REST API were the four main added values i were looking for and Helpcrunch clearly helps in that direction along with an affordable pricing which is good for small businesses. * At time of purchase, Knowledge Base was the missing thing i need but Helpcrunch told me it was planned. Then it was delivered as promised. * Very appreciated features : sending email to offline chat users, automatic follow-ups, widget customization, ability to block a person, privates notes for teammates in chat, merge conversations, the new KB. * HelpCrunch is opened to consider suggestions for adding them into the roadmap. * A windows desktop app is something missing but is planned and i 'm confident they will deliver it next year.

* The mobile app : - Stability can be improved, the android mobile app often freeze and quickly, we have to kill and relaunch. - A more ergonomic mobile app and supporting landscape mode is needed. * What i would suggest is, instead of doing as most competitors by having traditional generic spaces such as kb, forums, tickets areas on the front end; bringing more familiar community space having sense/meaning like questions, ideas, problems... that build a kb, you have example of that in helprace among a few others. The idea is presented here https://helprace.com/self-service-portal * In the chat windows, you have 2 columns : the user one and the chat itself. I suggest : a. this windows can be maximized b. add a third column containing an iframe which content would be, depending of the corresponding selected tab (and for which the user has to provide the url in helpcrunch settings), a forum (like wp foro), a kb (like BWL KB), a QA (like anspress), this would bring useful resources to the operator could quickly use to provide information to the user and this would also be an easy way to bring capabilities that seem to miss in helpcrunch and i though it were implemented (kb, QA, heldesk, forums...) * I suggest in the chat widget to have a menu with options such as : email transcript, pop out widget, end this chat session. These are simple options but very useful, efficient, that pleased everyone and makes the difference with quite some competitors, so this is the reason why it's my number 2 suggestion. * A simple feature and very common to see everywhere but absent in Helpcrunch : the visitor does not know when the operator is typing. This is a needed feature.

An affordable solution for my wordpress websites, in both internet and intranet contexts. The best compromise i found, after evaluating all the competitors, my prefered alternative to some big players.

Almost everything, their support is next to none. We love the UI and UX. The affordable and pocket friendly and main factor for switching from the Zendesk and ignoring the Intercom. It's so light that don't delay the page uploading.

Their product development is quite robust, just wishes to have more native integrations as provided by the Intercom and Xenoapps. A working and fully automated chatbot will be awesome.

It's helping us on three fronts: 1. Managing client documents 2. Sending marketing emails. 3. Providing email support. Basically, Helpcrunch is now our one stop solution for all the client/customer issue.

The feature set is robust and easy to use. Support has been responsive too!

No major "dislikes" at this time though I do wish the system also pulled in subscription info (from Stripe or other tools so I had the "full picture" of the user).

Looking to have all communication with our users in one place.

Простой и понятный интерфейс, можно работать с первого дня даже не имея опыта с подобными сервисами. Удобная настройка,

Чат-бот хорошая вещь, но он ещё слабенький. Очень долго думает, и когда работает чатбот ты не можешь войти в диалог, необходимо дождаться пока бот закончит сценарий. + Почему-то после бота уведомление о новом обращении не приходит. возможно это где-то есть, но я не разобрался.

Позволяет хорошо и быстро общаться с клиентами. Хелпрачн увеличивает конверсию и завлекает доп. клиентов.