Helpshift vs JivoChat

Take a look at how Helpshift and JivoChat stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpshift scores 4.3 out of 5 from 379 reviews, while JivoChat has been rated 4.8 out of 5 from 47 reviews.
Helpshift logo

Helpshift

4.3
(379)
JivoChat logo

JivoChat

4.8
(47)
At a Glance
Helpshift logo
Helpshift
Starting at:
$0.00/month
JivoChat logo
JivoChat
Starting at:
$0.00/month
Overview
Helpshift logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
JivoChat logo
JivoChat
JivoChat is a free live chat software that helps online businesses talk to their customers in real-time. With this solution, users can offer a 360-degree customer support system and connect message funnels, offer calls, and configure and customize their customer services specifically to their nee... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
JivoChat
View 5 images
JivoChat Screenshots
Pricing
Helpshift logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
JivoChat logo
JivoChat
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$0.00
/ month
Professional
$19.00
/ month
Enterprise
Contact Us
See all pricing
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Reviewer's Segments
Helpshift logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
JivoChat logo
JivoChat
Small Business
34.04%
Mid Market
65.96%
Enterprise
0.0%
Deployment
Helpshift logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
JivoChat logo
JivoChat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpshift logo
Helpshift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
JivoChat logo
JivoChat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Helpshift logo
Helpshift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
JivoChat logo
JivoChat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Helpshift logo
Helpshift
See all alternatives
JivoChat logo
JivoChat
See all alternatives
Company Details
Helpshift logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012
JivoChat logo
JivoChat
  • By JivoSite Inc.
  • Located in Wilmington, Delaware, United States
  • Founded in 2012