Helpshift Reviews & Product Details

It's a very helpful tool for companies interacting with customers and increasing customer service overall satisfaction. It's convenience and easy to use; and it's very user friendly.

My overall experience with Helpshift has been good.

Helpshift is used to communicate with customers and assist them on helping banking issues.

I like that I am able to communicate with clients and If I need to review past conversations I have access to them.

I don't like when you close a chat with a client, they can come back with another question but there is no notification that the client came back to the chat.

I haven't experienced any problems. As far as benefits go, i see that it is a lot easier to help clients. If they start a chat about one issue and have another question about a different topic I can easily have another team member jump into the chat to help the client. It helps cut down on wait time and allows clients to get the help they need a lot faster.

It has different categories that makes it easy to keep track of different chats when you are on multiple.

It would be nice if there was some notification that could be sent when someone returns to the chat after being inactive for around 10 minutes.

It has helped me solve issues that are clients are having with our website, or any questions that they have about any paperwork.

Helpshift is very user friendly and simple.

Sometimes notifications aren't always clear or they don't pop up when necessary.

Helping all clients solve issues with their job applications. It is very easy to communicate with people who need help or have questions.

The aspect I enjoy the most about Helpshift is its convenience to use. Notifications are clear and concise, and the notes fields are helpful to keep track of past issues.

It would be nice if we did not have to use an external program to receive desktop notifications.

The problems addressed are mainly for website issues and duplicate entries within our database. It's kept an easier line of communication with the clients rather than writing out an email.

It's nice to be able to create macros that can be shared amongst all support employees.

As of right now, we don't have any dislikes. Helpshift fulfills our current needs.

Tags/Smart views are extremely helpful in determining the size and priority of bugs

Helpshift is very helpful and easy to access, with analytics as well to review incoming tickets and other information. Catering players also comes easy with ready-to-send FAQs and easy-to-use response fields. Setting up new members also come easy with just their email addresses. Viewing tickets also comes at ease with the contents of a support ticket all in one place.

There's actually nothing to dislike about Helpshift. Everything is prepared. What I probably wish to see in Helpshift is easy exporting of data, particularly ticket data, for external review.

Helpshift has been very helpful for us in catering players from several mobile games. Its ease of access helps us provide assistance on a much faster rate. Any issues that need critical attention are getting acknowledged quicker than any other support sites. Arising issues are getting noticed as well with all support tickets coming in on one place.

Helpshift es una herramienta muy útil para gestionar la atención al cliente ya que provee funcionalidades que hacen que brindar un servicio de soporte sea una tarea fácil, sencilla y sobre todo ágil.

La plataforma me funcionalidades que satisfacen todas mis necesidades, es por esto que no me disgusta nada de esta.

brindar atención personalizada y cercana a los clientes de mi negocio

I like the quick responses and the interface.

I wish we had a better way to sort tickets because sometimes the organization isn't there.

We use Helpshift as a CS channel for our mobile games.

A interação com os clientes é muito boa.

Poderia incluir mais ferramentas que poderiam nos auxiliar.

Tratando diversos assuntos com nossos clientes

me gusta la manera de como se complemente hacia otras aplicaciones, para entornos de desarrollo, tienen una manera muy sencilla de vincular con diferentes plataformas web y movil

por el momento no me disgusta nada es una herramienta muy útil

los problemas que se resuelven a diario son problemas de inicio de sesión en el servicio que ofrece la compañía en la que trabajo, los beneficios son únicos pues hay una pronta repuesta al cliente ya que esta esta incorporada a la aplicación para que los clientes nos escriban desde ahí

I like that Helpshift allows you to easily respond to customers straight from the platform while being able to categorize messages to create easy access for other team members. The app also allows you to leave notes so that throughout communication, you can have pertinent information on hand to reference without having to go through the whole discovery process every time a customer writes in. I also like that you are able to send issues to other team members internally.

I love the app all together. I wish there were more ways to categorize and I definitely wish there was a spam filter available.

I am solving customer service issues that need to be communicated to a mass amount of users. I am able to send mass emails to customers with easy, allowing individuals to respond if they need more help.

The best thing I like is the flexibility to customize helpshift smart tools upon my needs.

More editable feature on the panel rather than on the sdk would be great.

It’s easy to approach to a customer need withing just one panel.

Customization and straightforward entry. Correspondence and note taking for various tickets. It's exceptionally instinctive and clients appear to have ease with regards to discovering what they are looking for in FAQs. Their capacity to incorporate with your portable application to give an in-application bolster involvement to the clients is an or more. Helpshift gathers a great deal of client/gadget information which can be utilized for both help investigating and examination.

I would love to have the capacity to alter the notice sounds in Helpshift.

Helpshift licenses customer organization specialist to be profitable and saves time by having the ability to react to customer's request and handle issues quickly. It is in like manner easy to get help from a partner by giving the ticket to them, they can quickly see and scrutinize anyway the exchange. Favorable position I have recognized is the history that is secured when a comparable customer wrote in an other time, every one of that information is secured and can be gotten to.

Helpshift has worked superbly on their talk bolster stage. There are some pleasant highlights that are adapted towards AI and computerizations - Auto reactions dependent on watchwords, FAQ question show dependent on catchphrases, time based robotizations and that's only the tip of the iceberg. They have a decent ongoing dashboard to show what number of issues are in the channel and they've incorporated with power BI to convey some inside and out measurements for an exhaustive examination. Another incredible element is their capacity to incorporate with your portable application to give an in-application bolster understanding to the clients. This incorporates showing FAQs, beginning visits or sending messages. Coordinating into the versatile application additionally gives you the capacity to send clients pop-up messages which is dependably an or more. At last, helpshift gathers a great deal of client/gadget information which can be utilized for both help investigating and examination.

I wish it was somewhat more customizable. Be that as it may, it truly allows a great deal of customization truly, there isn't much.

The most concerning issue that we are explaining is wastefulness. Helpshift permits client administration specialists to be gainful and spares time by having the capacity to respond to client's inquiries and tackle issues rapidly. It is likewise simple to get assistance from an associate by imparting the ticket to them, they can rapidly view and peruse however the discussion. An advantage I have acknowledged is the history that is put away when a similar client wrote in an alternate time, all that data is put away and can be gotten to.

I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity to embed FAQ that spares time. I likewise love the wonderful way Helpshift is anything but difficult to utilize, and simple to monitor examination. Continuously solid!

I wish there was better pursuit usefulness to deal with past tickets. It would make following up on issues and checking on past contact with a client a lot less demanding.

Our Customer Support truly depends on Helpshift and their stage. It's anything but difficult to perceive how well your group is getting along. The examination are first class!

What I like the best about Helpshift is it being very user friendly.

none so far. So far, helpshift have been very easy to use and understand.

We use helpshift to communicate with players using our game and the benefit we get from it is the constant updates we get from helpshift

Helpshift is extremely intuitive and user-friendly. It makes it easier to see all the support request in one place and organize issues efficiently.

I wish there was better search functionality to sort through past tickets. It would make following up on issues and reviewing past contact with a customer much easier.

We use HS as the sole platform for all of our customer service inquiries. Through HS we are able to review our CSAT scores and metrics and improve our CX team.

I love their Live Chat, their Analytics, and how responsive they are in our requests

I wish they had SMS Text Support and I wish they had more personalization with the ability to do a profile pic avatar and stuff like that for Live Chat

Responding to our customers quickly and resolving issues almost immediately.

It's a thrill to get to talk to the makers of the game, ask questions and give comments. The tool just works, always in each game that I've been able to use it in.

The people at the other end could be brought more closer by giving them a face, like using emojis as representing avatars on the messages.

Our players getting to talk to us constantly when in need. And as they have used Helpshift in other games, they are familiar with how the system works.