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Helpshift Reviews & Product Details
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for improving agent resolution statistics and boosting user satisfaction with their in-app experience.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
It is a great tool to fulfill our customer needs and contact them as well as to gather data for future reference
The tabs might be a little more organized and placed in a better way. The prices are a bit high. There is not live chat customer support when you have issues
It is very good to help customers and has many useful integrations also it offers a very useful knowledge base
A facilidade de manusear a plataforma. Ela é bem intuitiva e objetiva, uma ótima ferramente para atendimento ao cliente. Funcional tanto para a empresa, quanto para o cliente.
Os filtros que temos que fazer pra buscar certos tipos de atendimento.
Em alguns momentos a plataforma apresenta lentidão, mas está no caminho certo.
Helpshift can be integrated with many other resources and systems to make attending easier. When it comes to attending to customers, it offers a variety of possibilities to search for information.
The attention must be regular. Sometimes a tag not put in the correct place must compromise the chat, either disappearing messages or not sending them.
Firstly, Helpshift helps with the bots solving the first client contact. If it cannot be solved, it directs to an agent. Through this product, we can assist and help our clients with their demands.
I like the ease of use, the possibility of creating service categories and the integration with other platforms
Sometimes, it crashes and it can be really slow
It helps with customer service and bots can solve many situations
Its features, can easily navigate tickets.
Issues with connection and not responding sometimes
Can answer tickets efficiently as it has categorization
The UI design is easy for agents to use. Reporting-wise, it makes great use of Power BI.
Slow response from support, especially on the integrations with other tools.
Helpshift helps us understand the customers. It also allows us to easily respond to them faster.
Gosto da facilidade do uso, além de ajudar nos atendimentos e possibilitar a inserção de FAQs dentro da plataforma.
Não gosto quando apresenta lentidão e duplica as mensagens.
Ajuda nos atendimentos da empresa e na resolução de dúvidas dos clientes.
Helpshift é uma plataforma excelente para atendimento aos clientes, utilizo diariamente para verificar os atendimentos e poder monitorar corretamente.
As vezes trava e envia mensagens duplicadas para o cliente, mas nada que afete o produto final.
Atendimento ao cliente com eficiência, tanto com suporte ao cliente quanto a pessoa que atende, integra facilmente com a plataforma da Playvox.
The stability of the service. Effortless management of conversations with users, the abundance of automation and filter settings. Easy approach to the support and customer success teams. Availability of bots and AI features.
Internal analytics are pretty poor; some questions can be answered only using external services such as Power BI. Spam filters for email issues do not work as well as they could. If you work with the platform long enough, it's easy to get lost in all the automations and bots and filters and other settings.
Out-of-the-box support for multiple channels and apps. It helps us handle conversations with users from different platforms in one place and solve questions with FAQs before they are even asked.
Helpshift é uma plataforma maravilhosa para atender os clientes da minha empresa, a utilizo diariamente para prestar um atendimento incrível e, assim, para o cliente sair satisfeito. É muito intuitivo e de fácil utilização, além dos recursos serem muito completos.
Sei que todos os produtos estão sujeitos à instabilidades, como eu utilizo o Helpshift todos os dias, acredito que consigo perceber mais. Em alguns momentos, a plataforma trava, envia mensagens duplicadas para o cliente e até a redistrivuição dos chats param de acontecer de forma automática. Porém, isso não afeta o produto final.
O Helpshift me beneficia diariamente, já que é através dele que consigo prestar um atendimento eficiente ao cliente. Ademais, é uma plataforma incrível que nos permite organizar e separar os atendimentos por temas.