Chatter Reviews & Product Details

Chatter is a great feature in SFDC for collaboration for quick updates on records as well as a historical record on what happened and when. Whether it be a simple question or to announce an achievement to the larger org, its a great tool to make it happen.

I don't like that you can't control where attachments posted via chatter are stored. They are automatically posted to the record where the chatter exists and sometimes, you don't want users adding attachments to a certain record. (ie, contract record)

Team collaboration is number one. If chatter eliminates 10 emails a day, its a good thing. By making the right discussions a little more public within the company, it helps keep the audience at large motivated to a common goal.

I like that you can post updates and also store information for clients in the same application. I also like that you can have pop up notifications when someone posts something new to alert you while you are doing other tasks at work.

Nothing in particular - would be nice if this application worked on older software versions of android cell phones because currently the Chatter app is not compatible with my phone/software version.

We use this to get updates about weather conditions (in the winter) or general company updates to everyone. We also use this to see when a new job was sold or a new client has accepted a bid for our company.

Chatter effectively replaces my inbox, allowing me to keep my emails for client interaction only and avoid losing important messages amid clutter. Using Chatter groups also makes it easy to keep relevant information together, and following certain groups and posts ensures I stay informed on the things I want to. We have a chatter group for each of our products, divisions, and other interesting items

Mentioning a user on a thread will include them on the email alerts for that topic even though they have not really been part of that thread on their own.

Collaboration with teams is much easier than over email, plus with remote employees you do not need to worry about forgetting to add someone to the thread. Chatter also offers links, files, coaching, thanks and many other functions for salesforce that make it more compelling than email in some ways. We also use salesforce for everything, and this continues to keep everything on one place

I love being able to communicate with teammates about my clients and projects directly on the records I am talking about. It is so helpful to see historical conversations about accounts and contacts when I am looking at their records. My email inbox is cleaner, and the communication is where I want it when I need it.

I find that while #topics is a compelling idea, it's difficult to get our whole team to gel around certain core topics.

Seeing historical conversation on Accounts and projects going back years and across staff turnover is so valuable. I love being able to cross reference record data and human conversations/input all on the same page.

Chatter's interface is very clean and acts and feels like any other social media service you might use. The awesome thing about chatter is it makes collaboration on specific records and files so easy. Chatter can be implemented in Salesforce on any object, and you can create groups for specific puroses.

I've seen Chatter be underutilized because it did not have a proper implementation plan. The fact that chatter is on your salesforce record views does not mean users will actually utilze the feature. Chatter implementation requires user training, and a UI rollout with the end-user in mind.

Communicating on certain cases or tickets. Also, Chatter has been very useful when using groups to generate ideas.

will get prompt updates. Particular Major Activities it should be really helpful to know status person by others.

don't have specific reasons for dislike as more benefits

Work Track by co-workers

Salesforce provides best chatter to all user for communicate with connection organization. According to the Chatter website, profiles are personal pages for all users in an organization. We can post status updates, files, links and create polls by using chatter. We can be added to groups based on departments, projects and topics. Customers can also be invited to join groups, though their access is limited in comparison to employees this one is best feature of chatter.

Our experience with Chatter is one of frustration as if only a segment of the business use Chatter it effectively becomes obsolete. Messages and information or missed with critical knowledge and events not reaching the relevant audience. Chatter for us just did not work. At the start the team liked the idea and were all active however after a short time and the novelty wore off, it simply was not used.

This Ensure that your organisation is engaged and all are participating. Contribution scoring incentivises employees to join the conversation, while badging and endorsements highlights key contributors.

I like that you can share files and follow specific users, very convenient.

user interface could be improved a little, and email notifications could be less when people don't want to receive too many emails from Chatter.

To collaborate with different team mates from different departments to work on different projects. Communications are so important and Chatter helps us to stay current and on the same page.

Easy way to share , organize, and see what is going on within your organization

Better way to proactively receive information

Bring geographically separate individuals to share information, spread messages, and recognize performance.

Similarity with other mobile app where there's a low learning curve. Once you hit the like button on the topic, you will get notification every time someone post to the thread. If it's important to you, then you can instantly respond.

If the topic gets lots of responses, it can get overwhelming. It can get hard to follow. It most beneficial when it's short term topic type of chatter.

Fast communication is that require fast response. easy learning curve

Easy to use across multiple devices and enables actionable communication across the organization.

The application for my macbook is a bit buggy

Sharing information and knowledge quickly an easily across the entire organization

Works like Facebook for enterprise. Very well integrated with sales force objects. Easy to share contracts with team. Document sharing is very useful. Follow updates from big shots in the company.

Video chat and go to meeting like features on chatter

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Being a field consultant, I see co-workers not in my immediate project team less than once a month. I almost never see overseas co-workers. Chatter allows us to share what we're working on, seek expertise from others, post content and communicate effortlessly and efficiently. Posts are linked to groups or records so past conversations can easily be retrieved. The Chatter API opens the door to exciting possibilities to integrate our other corporate apps.

The UI inside of Salesforce.com is not very good, so I primarily use Chatter Desktop. Some people love collaborating, and others hate it. Therefore the topics that appear in my Chatter feed are biased towards those users who make 10+ posts a day.

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Free for existing salesforce.com customers, Chatter has helped us to promote a culture of knowledge sharing. From a Sales perspective we have used it mostly to connect our global teams for large sales bids and to share competitive information by setting up and following groups. The best use case here though is the ability to follow documents which helps collaboration when remote teams are all working on the same presentation/project. I've found it very useful and easy to have my business social networking capabilities all contained within CRM

Unlike email, you don't always notice when you have a message on Chatter so sometimes it would be days before I got a response.

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- Real time sales updates - Allows for a centralized place for data, and you can get updates when things are added - Following groups/ people/ accounts is very helpful for a sales person

Nothing yet..

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Great tool for BD/ revenue teams Helps create funnel whith predictable outputs

Nothing much here. I belive it's an excellent pcs of tech.

Predictable pipe lines

user interface is good, easy to use and latency is low

Too many bugs and sometimes salesforce crashes as well

Easy to update customer's profile

Quick and easy way to communicate within the tool rather than using other modes like email or teams messenger, which is time consuming! Based on the context, we can have conversations and also avoid confusions.

The chatter comments can be deleted by anyone which is something that's not acceptable. I think some amends must to be done in this area because it could create complications.

Mainly, ease of communication and to handle tickets effectively. As I mainly use chatter to inform on the status of tickets/cases to internal stakeholders, this helps in keeping a track of case history.

Group and collaboration key features I liked the most. At least i can talk about specific topics,projects, or departments about knowledge sharing or collaboration.

To get to know about chatter, May some people require some training and adaptation for employees who are not familiar with social networking concepts. And it's also integrated with Salesforce it means organization using chatter may need to have or adopt salesforce CRM as a primary CRM.

For internal communications, it's quite good. It's helping me in knowledge sharing as well

It is one of the best technology advances that has happened recently I am glad I got in touch with this and awesome service Good work

Sometimes it slows down may be due to traffic or network issue not sure

It is helping me get latest news and knowledge in the Salesforce area