Chatter Reviews & Product Details

It is as simple as using a social media platform for connecting with a wider audience or broadcast any important piece of information with in your organization.

I think user interface could be bit more peppy, I don;t have anything else to point out as i have actually worked on it for good amount of time with zero issues.

Seamlessly connecting with the BD community within the organization. Keeping track of the progress made on various business leads and campaigns run by Marketing teams

It's very helpful for chatting purposes. It's best suited for business customer interaction and issue solving. Easy to use. Very handy tool to make communication easier.

Latest features need to add . Although it's easy to communicate, need to add additional features like how slack is supporting. Calling features need to improve.

Best suited for business customer interaction and issue solving. Easy to use. Very handy tool to make communication easier. Nice easy toool. Yes business increased with easy customer interaction.

Chatter is extremely user friendly- ease of use is great

doesn't do anything outside of the box, that isn't really a negative though

chatter is great for internal communications within opportunities as we use salesforce as our source of truth

Chatter is an excellent forum that proved to be one of the leading applications. We can manage the file system and collaborate with users within a project or among different teams. Very easy to use and understand.

The ability to chat with users is limited compared to similar kinds of other applications. The option of attaching documents supporting various types of files is a drawback.

Chatter is visually amazing and helps end-users to navigate to various portals and pages, similar to that of a newsfeed which is very similar to that of a social-media app.

It is free with Salesforce. The app is fully integrated into the system and there is no need to do any install. It is very simple to use, if someone is familiar with social media then it is just as easily learned and used. There are plenty of learning tools to get people training. You can have the messages sent to email or just see it on the browser when working. While working in a record, making a chatter post there removes any questions where it was made and which record you were taking about.

It requires you to have the system open to use the chat feature. It would be helpful for it to be always running. Depending on email for notifications can be an issue if you have a spam filter that is too strict and lose a notification. Using it in the browser, if the company installs add ons that blocks JavaScript or pop-ups it might not work for people as they will not have it working or getting any browser notifications.

Staying in communication with coworkers, losing contact or having questions about specific records. Missing information due to having people construct an email or instant message in a separate app where details can be missed.

We use chatter to keep track of our opportunities, how long they have until they need to renew, and changes in deal size. It's a really great way to centralize information so that anyone can see updates on the account and an easy way to keep track of changes to the account/opportunity over time. It certainly makes things easy to remember, and you can have peace of mind that you didn't forget something. Another thing I love about Chatter is the tagging system. It notifies users when they have been tagged in a comment and flags it for review by sending them an email, which they can reply to by either responding to the email or directly to the comment in Chatter.

There aren't many things that I dislike about Chatter, as overall it is an excellent product. One feature that I haven't made use of/don't see the use for is the ability to follow other users. I suppose it makes it easier to know their activity, and I see that this could be a good use for certain businesses, but in my current role I have not found a use for it.

In my role, I've been able to make sure that deals don't fall through the cracks and that customers are not ignored by tagging account executives in Chatter. I've found it immensely useful when it comes to staying on top of our upcoming renewals and opportunities, and it helps our team stay aligned.

It's a great place to chat with your colleagues and stay on the same page since all the information is there in salesforce. We use this during handoffs. For example, once the client has signed, I hand it off to onboarding. Chatter is a great place to smooth out the transition process. Should anything come up in the future, there is a neat record of all activities that can be referenced. It's how we communicate between departments likes, client success, sales, finance, onboarding, operations, etc. Whenever you're "tagged," you'll also receive an email notification. The convenient part about this is that you can reply directly in the email for quick action. Or open up the chain to the direct salesforce link.

The chatting functions are very limited. It's mainly used to type short messages (think twitter size). There is no way to format the messaging either (such as using bold, bullet points, etc.). This is purely used for short messaging. You can't attach images either. There are many times I wish I could attach an image or document to the chatter chain for convenience and to explain an issue. There is an attachments section in salesforce, however, they would have to view it separately from the chatter chain. If there are different chains of messaging, it might take some time to sort through them and find the right one.

This is much more efficient and cleaner than email and slacking each other. Since the client's files are all in salesforce, there's no need to link to different pages or gather people from different departments and get them up to speed. You can easily tag them into chatter. This prevents clutter from building up in inboxes and slack. Although you receive email notifications, this only happens when you're tagged. If not, you can check on the chatter chain as needed without incessant email notifications.

being able to communicate with on directly objects in my salesforce org

mostly where it is placed in the latest interface in org. It can be customized though

Connecting info response directly with cases and issues relating to objects is helpful to my team

Chatter is a place in Salesforce where users can post and view the activities they have access to see. It acts as a common forum for the Salesforce Users to Post the Activities. It can be used with multiple automation tools like Process Builder etc. There can be automation written on chatter to Post the feeds like Sales of the Company with multiple Criteria. Chatter is one place where you can assign tasks to other users, and you can notify the users with a Feed/Activity to take care. Chatter is an essential tool and forum in Salesforce to keep the teams in sync with each other.

There is nothing to dislike about chatter as it is the Common forum required in Salesforce to keep everyone updated with the latest feeds. They can work on the User Interface of the Chatter to make it more attractive for users.

The Major problem solving with Chatter is that we can post the feeds within a Team, and people who are part of a group or have access can see the feeds. Activities and tasks can also be aligned, and notification will be passed to the user on Chatter. Automation tools can use it like Process Builder, which can Post the feeds when specific criteria are Meet. We can share News files on the chatter in the Public forum.

Its user friendly, easy to navigate and use

There are newer apps to communicate with now, that have more functionability

Communication, fast reliable

Chatter is a true Facebook feed inside your Salesforce. It's so powerful and so easy to use.

Could have even more features to make it even more powerful

Chatter it's our main tool use for communication, mainly between sales and marketing

You can chat with your teams and you have the data infront of you since it is a part of SFDC.

Nothing that i can think of. I like the older version better

Talking to teams on daliy basis check their data on SFDC and give my inputs there itself.

I like that the chatter have so many features on how the software can be use. It allows you to take advantage of the social networking approach by letting the users to establish networks of coworker, and team peers to follow, and allow them to streamline productivity by keeping everyone on the same page & updated on documents and projects. I think Chatter is a software that can be use for different type of business or people for a long time without faded out. Believe me if I put my name behind it, the product is a good product. I'm a very detail and careful person when it comes down to purchases anything because I like to spend my money wisely!!!

The only thing I dislike about chatter is that it can be cine clutter but other then that it's great. Sometime the program freezing up but so do other software that you may work but overall it's not a bad prouct to have her try.

Being able to communicate without sending an email, share content others people might found valuable. Its easy to go found information that you're looking for. You're able to shape on how other might perceived you. It's also easy to maintain and grow relationships. The Chatter program keeps intouch with any and everybody you will like to contact without using email or a phone. It's a good product to share with others.

Multiple team members can comment on an item and Chatter correlates and groups individual comments in a way that can be searched and displayed. Ability to tag users to notify them and also add images is a bonus

No downsides that I can see. Chatter is built in to Salesforce and is easy to use. I guess a drawback would be if you want to @mention someone who is not a user in your SF org...

The benefit of keeping project stakeholders updated in real time with a quick, relatively informal chatter post has facilitated a lot of agreement outside of formal communication forums. It also helps presocialize ideas with stakeholders.

the notifications and its linked to the file so when you get an email its goes directly to the client really help full

no problems right now, its working very well

quick responses to the clients keeping it all in one spot easily to read to review

I use Chatter to talk to my team and other teams primarily about support cases and opportunities. It allows me to easily tag (or be tagged) so everyone who needs to be notified, gets notified. Nothing slips through the cracks.

I have no complaints. Everything works as expected.

especially with cases it is very important for all involved parties to know what's happening as well as who is responsible for each step.

Easy to send message within your team members or organization. Important details can be shared by marking our team leader and manager. Once you send message in Chatter it will be visible in Chatter inbox and one copy of the message will be sent to the email of all the recipient.

There is nothing which I dislike about Chatter

We share short messages to the team while we are away from our desktop or sharing important ticket number to the team. Benifits of Chatter is it's like texting someone within your organization

The simplicity to use and user friendlyness of the Salesforce chatter is the USP of it being number 1 in the market. Salesforce enables Salesforce developers to develop different forms of customisations that help tweak it as per companies needs. Easy options that show insights of the data, help to connect with different individuals in the organization and be updated about companies news and recognitions is being so much social in professional life.

Though it has most the features for a socio-profesional chatter, it lacks a P2P Chat feature and a group chat feature. Had it been there it would add icing on the cake. No other complaints from what Salesforce chatter is offering.

With no internal chatter being available earlier, the internal communications and announcements were made only via bulk/group emails and that cluttered our inboxes. Some important customer emails got missed at times due to the internal emails. Having started Salesforce chatter in our organization, all our internal communications, announcements, award recognitions, new customer win, appraisal announcements, recognizion for employees completing milestones, welcoming new joinees everything is done at a single place within Salesforce chatter thus solving the problem. Another plus is that I do not need to remember separate credentials for Chatter but I can straight away login to the Salesforce chatter with Single sign on feature provided by my company.

I like how easy it is to pull up chatter in a record. It’s simple to @ someone and make a comment. Then it’s visible by anyone for context.

Nothing I don’t like! I am sure there are improvement areas, but it works perfectly for me.

We are solving the issue of having conversations that are related to a record outside of salesforce. This creates confusion, so we are gaining visibility with Chatter!

It is properly organised tools.You get all the details if you know to navigate properly

As of now nothing as such. However some time it is slow

Solving & organising customer data in a more secure way