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Chatter Logo
Chatter
Connect. Communicate. Collaborate.
4.1
(942)
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Chatter Reviews & Product Details

Chatter Overview
What is Chatter?

Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
Social Media
Chatter Categories on Findstack
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Chatter Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Chatter Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Chatter Media
Chatter video thumbnail
Chatter 0
Chatter 1
Chatter 2
Chatter 3
Chatter 4
Chatter Screenshots
Chatter screenshot 1
Chatter screenshot 2
Chatter screenshot 3
Chatter screenshot 4
Chatter screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 27, 2025
Chatter Logo
942 Chatter Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Apr 11, 2017
 Source
Overall Rating:
5.0
AB
Amanda B.
Director Of Marketing
Share
"Awesome Platform for Internal Communication"
What do you like best about Chatter?

We use Chatter internally and it has been a HUGE asset for our company. We facilitate networking and marketing for our members and the platform has added a lot of value by allowing our members to share customers, information, experiences, etc.

What do you dislike about Chatter?

I honestly can't think of anything I dislike about Chatter at all!

What problems is Chatter solving and how is that benefiting you?

When someone sends an email asking a question to one individual, there is a possibility they will not know the answer. If they post that same question in Chatter, there is a possibility that one of the 65 users we have will know the answer. Chatter has increased our internal communications tremendously and added a lot of value to our company's offerings!

Mid Market (51-1000 emp.)
Feb 08, 2017
 Source
Overall Rating:
5.0
JD
Jessica D.
Director Of Paid Media
Share
"Chatter has been an amazing resource for communication"
What do you like best about Chatter?

Ease of use, integration ability, easy adaptation for the entire team. Having real time updates on our clients has been a breeze!

What do you dislike about Chatter?

Chatter's desktop version of the app could be spruced up a bit. It seems to be a little behind considering the amazing abilities it has in the desktop version.

What problems is Chatter solving and how is that benefiting you?

In office communication has been much more efficient with using chatter for client updates.

Enterprise (> 1000 emp.)
Jan 23, 2017
 Source
Overall Rating:
5.0
RS
Roozbeh S.
Ph D Candidate Researcher
Share
"Connect employees.. fast and reliable"
What do you like best about Chatter?

connecting the employees together without any hassle.

What do you dislike about Chatter?

Sending individual messages to employees is sometimes difficult.

What problems is Chatter solving and how is that benefiting you?

As I said earlier, here you can be in touch with all the employees and discuss the problems with them. I even can say it is a good platform for interviews.

Mid Market (51-1000 emp.)
Jan 11, 2017
 Source
Overall Rating:
5.0
Jayson F. avatar
Jayson F.
Salesforce Developer
Share
"Salesforce Developer - Chatter to connect with users"
What do you like best about Chatter?

I like the Polls, Actions, Groups, and Topics. Also having the ability to at-mention other user is great. Having a social media thing inside your CRM to collaborate with anyone in your company is really great!

What do you dislike about Chatter?

There's nothing I really dislike about Chatter. I never experience looking for a functionality I need that is not there. For enhancement, I don't think of anything, maybe if Salesforce can think of new features to add, it'll be great.

What problems is Chatter solving and how is that benefiting you?

Team Collaboration, Dev to User Collaboration. With Chatter, I was able to collaborate with Users, Team Lead and Project Management on a nice and convenient way.

Enterprise (> 1000 emp.)
Oct 27, 2016
 Source
Overall Rating:
5.0
TJ
Troy J.
Senior Enterprise Mobility Specialist Cloud ☁ Solutions / Software Sales / Business Development
Share
"Chatter is great!"
What do you like best about Chatter?

I love that I can interact with my team members without email and phone call. We can give kudos to team members and when we get deals!

What do you dislike about Chatter?

At time all of the notifications get annoying, but I'm sure you can turn that off

What problems is Chatter solving and how is that benefiting you?

The communication is easier and more streamlined in our business. We can give direct input / note on certain accounts.

Small Business (50 or fewer emp.)
Oct 25, 2016
 Source
Overall Rating:
5.0
Ryan T. avatar
Ryan T.
Sales Team Lead
Share
"Chatter is great! "
What do you like best about Chatter?

I like that chatter and Salesforce can integrate with Slack! Our company has been using both slack and chatter as a communication tool so the fact that they can integrate is great! It allows us to connect key conversations with the appropriate accounts and contacts created in Salesforce.

What do you dislike about Chatter?

Since I think it took some time for chatter to become a reliable and usable tool, I am not used to using chatter as my "go to" communication tool. With all the updates and fixes that have happened lately, we as a company are starting to use it much more than we have in the past.

What problems is Chatter solving and how is that benefiting you?

Chatter has allowed us as a communicate much more effectively internally as a company and we will continue to use chatter moving forward.

Enterprise (> 1000 emp.)
Sep 08, 2016
 Source
Overall Rating:
5.0
VS
Vincent S.
District Sales Manager
Share
"great product to keep intouch at work"
What do you like best about Chatter?

how easy it is to use. How it connects my entire company with one click. I am so glad we have this product at work. It makes the day to day much easier and helps all my reps ask and answer questions.

What do you dislike about Chatter?

There is nothing that I dislike about this product. I think all company's should use this.

What problems is Chatter solving and how is that benefiting you?

it connects all employees together. It helps solves problems.

Mid Market (51-1000 emp.)
May 12, 2016
 Source
Overall Rating:
5.0
JB
Jessika B.
Salesforce Solutions Administrator
Share
"Chatter is great!"
What do you like best about Chatter?

The ability to be able to collaborate across all departments and users in the company.....seamlessly. I enjoy how I can respond to post or comment via email and it updates right away. Always keeping everyone informed, in real time.

What do you dislike about Chatter?

Getting the email notifications to the right cadence can be tricky especially for new users. Its hard for them to know what they want to know about. So, for us, we add them to everything and then allow them to slowly back off.

What problems is Chatter solving and how is that benefiting you?

Collaboration. In our previous CRM it was difficult to have communication across departments. Now, with Chatter, my users can seamlessly collaborate on records, groups, or dashboards. What's even better is no one is "left out". With long email chains there are times certain users are not added to the long list of To and CC. With chatter, we have everything posting publicly so everyone can know what is happening and be able to chime in with great ideas.

Mid Market (51-1000 emp.)
Jan 27, 2016
 Source
Overall Rating:
5.0
Frank C. avatar
Frank C.
Vp Marketing
Share
"Initial skeptic to big fan"
What do you like best about Chatter?

Easy to get started and to figure out. You can see the benefits right away. The desktop version is the way to go, for fastest, simplest use.

What do you dislike about Chatter?

The browser version isn't a great design ... Go for the desktop version.

What problems is Chatter solving and how is that benefiting you?

Chatter works well for less formal, real time conversation between self-defining interest groups, which can be as varied as "new hires", "customer support", "launch team". It has moved a lot of communication off email and is particularly good for 1-to-many, and for highlighting static content that has been distributed elsewhere - eg promoting on Chatter an HR blog post to staff.

Mid Market (51-1000 emp.)
Sep 15, 2015
 Source
Overall Rating:
5.0
CD
Chauncy D.
Local Outreach Career Corps Volunteer
Share
"Awesome Tool"
What do you like best about Chatter?

Chatter is awesome for inter office and out of office communication.

What do you dislike about Chatter?

limited interaction outside salesforce !!

What problems is Chatter solving and how is that benefiting you?

none

Small Business (50 or fewer emp.)
Aug 10, 2015
 Source
Overall Rating:
5.0
SR
Sapana R.
Business Development Executive
Share
"Best software for expressing your thoughts "
What do you like best about Chatter?

In this Chatter, all users can set up groups, invite colleagues to join, and limit access to their groups. Members can be assigned various roles within a group. Group founders (owners) and managers can assign these roles, add or remove members, and change group settings. They are also able to delete posts and comments by others. Group members can only post and comment. Groups can be set up either as public or as private groups.

What do you dislike about Chatter?

This is like a facebook, there is nothing to dislike in this software

What problems is Chatter solving and how is that benefiting you?

This Ensure that your organisation is engaged and all are participating. Contribution scoring incentivises employees to join the conversation, while badging and endorsements highlights key contributors.

Small Business (50 or fewer emp.)
Aug 10, 2015
 Source
Overall Rating:
5.0
GP
Glory P.
Application Support Engineer Cloud Platform
Share
"Connect with every employee anywhere anytime!!!!!!!!"
What do you like best about Chatter?

All the updates, knowledge articles that are to be given in general can be updated to all in one single place using chatter. Status and commenting is bets feature Share knowledge, files, and data, and connect with experts from across our organisation regardless of their role or location.

What do you dislike about Chatter?

Wecan’t mention archived groups, unlisted groups, customer groups, and private groups if we are not a member of, If a person who isn’t a member of a private group is mentioned in a post or comment on that private group, the mention link displays as gray, unless this mentioned person has “Modify All Data” permission

What problems is Chatter solving and how is that benefiting you?

All the new updates of knowledge articles are shared in our organization through Salesforce chatter.

Mid Market (51-1000 emp.)
Aug 10, 2015
 Source
Overall Rating:
5.0
Mayuresh G. avatar
Mayuresh G.
Product Development Lead
Share
"Good Salesforce Communicator "
What do you like best about Chatter?

Salesforce provides best chatter to all user for communicate with connection organization. According to the Chatter website, profiles are personal pages for all users in an organization. We can post status updates, files, links and create polls by using chatter. We can be added to groups based on departments, projects and topics. Customers can also be invited to join groups, though their access is limited in comparison to employees this one is best feature of chatter.

What do you dislike about Chatter?

There is nothing to dislike in provided chatter.

What problems is Chatter solving and how is that benefiting you?

Salesforce provides best chatter to all user for communicate with connection organization. According to the Chatter website, profiles are personal pages for all users in an organization.

Small Business (50 or fewer emp.)
Aug 07, 2015
 Source
Overall Rating:
5.0
VH
Viresh H.
Software Developer
Share
"salesforce chatter - Anybody can follow anybody. NO RESTRICTIONS."
What do you like best about Chatter?

Update status to source information – ask questions and get advice without sending a blast email. Share content that others might find valuable – post presentations, docs, articles. The nice thing about Chatter is it's searchable so you can easily go back and find stuff. Chatter could be enabled for the entire organization only. So, if you say that you want only a had full of users to use Chatter then that's not possible.

What do you dislike about Chatter?

Mobile. I'm an Android phone user and there isn't an official Chatter App, which limits my use of Chatter on the go. I believe there is an App already for the iPhone, and the Android version should be coming out soon. -No Private Messages. Sure you can e-mail a coworker, but I think the option to just send a private message to an individual would make it easier, eliminating the need to switch applications.

What problems is Chatter solving and how is that benefiting you?

Organizing and archiving information is easy with tags. Just like Twitter, Chatter supports using hashtags ('#' followed by a keyword) so that you can search, track, and monitor trends or topics that are relevant and important to you. Maintain & grow relationships – let people know what you’re working on and stay in tune with what they're up to by subscribing to people, opportunities, or accounts.

Mid Market (51-1000 emp.)
Aug 03, 2015
 Source
Overall Rating:
5.0
SK
Sajila K.
Software Developer
Share
"Good way to connect in Salesforce"
What do you like best about Chatter?

It lets us easily connect with our colleagues

What do you dislike about Chatter?

It's not widely being used by people. But anyways that can not be shown as a fault of Chatter.

What problems is Chatter solving and how is that benefiting you?

Through chatter, we can connect with employees instantly and also through the feeds, we can get to know about their activities and requirements and also it lets us follow up on those.

Small Business (50 or fewer emp.)
Oct 15, 2014
 Source
Overall Rating:
5.0
KS
Karen S.
Founder
Share
"Chatter"
What do you like best about Chatter?

Ability to view entire conversations around a topic

What do you dislike about Chatter?

There is nothing that I currently dislike in useing Chatter

What problems is Chatter solving and how is that benefiting you?

How to solve the world problems

Mid Market (51-1000 emp.)
Oct 14, 2014
 Source
Overall Rating:
5.0
JK
Jeanine K.
Marketing Director
Share
"Chatter for Salesforce"
What do you like best about Chatter?

Chatter has been terrific for my team to collaborate on salesforce opportunities.

What do you dislike about Chatter?

The multiple emails I received per chatter post

What problems is Chatter solving and how is that benefiting you?

The benefit of chatter is the ability to have specific chatter groups collaborate on the opportunity files they are working on without having to share it with the entire firm

Mid Market (51-1000 emp.)
Oct 13, 2014
 Source
Overall Rating:
5.0
KH
Kathleen H.
Business Partnerships Specialist
Share
"Salesforce Chatter is used to connect the dots on our records."
What do you like best about Chatter?

Communicate on specific records and keep a history of all chatter posts.

What do you dislike about Chatter?

When someone posts a a chatter and tags users, the users are not notified when there is a comment to the original chatter post.

What problems is Chatter solving and how is that benefiting you?

Transparency on all records.

Small Business (50 or fewer emp.)
Jan 30, 2014
 Source
Overall Rating:
5.0
SR
Shari R.
Marketing Professional
Share
"Solid tool for team collaboration"
What do you like best about Chatter?

The ability to follow documents and sales team

What do you dislike about Chatter?

I have not found anything to dislike about Salesforce Chatter as it meets my needs

What problems is Chatter solving and how is that benefiting you?

Love Salesforce Chatter for improving collaboration among our sales and marketing teams

Mid Market (51-1000 emp.)
Dec 27, 2012
 Source
Overall Rating:
5.0
Francis P. avatar
Francis P.
Ceo & Founder
Share
"More than just "Facebook for Business" this is collaboration between records, files & people"
What do you like best about Chatter?

I love that chatter just isn't about people collaborating and posting links. It allows collaboration across records, files, people and even report dashboards so the chatter posts have a data record context (more or less any record in salesforce). Where it works brilliantly is It allows you to break out of the traditional silos within a company. A great example I saw was someone was writing a PR article for a major newspaper they posted a message on chatter and someone from within the company from the other side of the world just happened to have some great case studies which they wouldn't have known about without chatter. The CEO also saw the collaboration across business units. Reduces your email hugely you can get chatter alerts when records in Salesforce. I even saw one company set it up so that their products would chatter them when they had issues so they knew before their customers that their products wern't working correctly. Directors/managers can see who the real knowledge experts are in the company as when people ask for help they always jump in an answer the questions.

What do you dislike about Chatter?

It sometimes can be hard to get adoption within companies, this seems sometimes to go down age lines with the younger generation seeing its value almost immediately. Sometimes you can get a chatter storm of posts but you can manage this by way of daily/weekly digests.

What problems is Chatter solving and how is that benefiting you?

Not provided