Chatter Reviews & Product Details

I like how easy it is to pull up chatter in a record. It’s simple to @ someone and make a comment. Then it’s visible by anyone for context.

Nothing I don’t like! I am sure there are improvement areas, but it works perfectly for me.

We are solving the issue of having conversations that are related to a record outside of salesforce. This creates confusion, so we are gaining visibility with Chatter!

Can get all the required information about my customer under the same roof

Well nothing as such however sometimes it takes time to load information

Creating leads and trying to convert them for business

It is properly organised tools.You get all the details if you know to navigate properly

As of now nothing as such. However some time it is slow

Solving & organising customer data in a more secure way

Connected to the CRM you use anyway, connected as well to Leads and Accounts you´re working on.

For those that do not work regularly with Salesforce anyway, it is an additional tool they need to login to and work with.

Quick communication during the Sales process with people working on the same industry, segment or even client across teams. Very useful to keep all communication on an account in one place, even with Customer Success team, so that everybody can have the full documented overview across the client.

We can easily use the "Mention" features of chatter feed to get feedback faster and communicate seamlessly across teams about project updates. We can easily create groups, polls, and comments. If required we can share the attachment as well through these chatter features. We can send an email as well through the chatter feed. Even we can implement the API with the chatter so that we can tag, comment, attach files within a second.

I believe we cannot send a private message through the chatter. and also I have not seen any date filter to find the old chatter quickly. We cannot send an email to the external customer through the chatter. It means external customers won't receive an email in their inbox when we send through chatter feed. Apart from this, I don't remember any negative points.

1) Updating the comments. 2) Sending an email. 3) attaching the file to the chatter. 4) Tagging / mentioned the case requester for any updates.

A ferramenta é uma das melhores para se compartilhar informações dentro de uma empresa, seu uso é facil e o que eu mais goato é que todos os membros de um projeto por exemplo conseguem acompanhar tudo por meio de dispositivos móveis.

Gosto de tudo no programa, não há nada que eu possa falar contra, é perfeito.

Gosto de tudo e geralmente não tenho problemas, só achei umbpouco difícil de usar no início, mas consegui ajuda olhando no site.

Our company has started leveraging chatter more frequently. We are finding that it is a great method of keeping communication regarding a certain record on that record. It decreases the need to go searching in other places for the information and keeps everyone involved up to date.

We have noticed page load slowdowns. We are loading files which may contribute to that issue.

Prior to using chatter, information regarding an opportunity would exist in email and in different forums. Not everyone involved would be leveraging the same information. This ensures that all of the information stays accessible and in 1 places.

Chatter is the main location for the most important communication regarding our accounts. By using Chatter, we are able to view the history of an account and get a high-level overview of what has happened in the past. It also allows us to tag our executives for any kind of approvals regarding an account opportunity.

There are some automated messages that are added into chatter that end up cluttering the section.

Chatter gives us a space for action items and communication with leadership regarding particular accounts and deals. We have many ways of getting in touch with each other but this is the best way to track the most valuable business insights and decisions.

It's easy to track communications between teams and individuals as well concerning SFDC cases, any operations updates, etc.

Unless we have Chatter up all the time, it doesn't integrate well with Outlook/email updates. We get a separate email every time a Chatter comment is made, vs. continuing on the same thread like Chatter itself does.

Solving submitted cases with Chatter. It helps with consolidating communications with teammates and see conversations on the same topic all in one place vs. sending each other emails.

The ability to easily collaborate with people across our organization on Salesforce.com.

There really isn't anything that I dislike about using this software.

The ability to collaborate with others in the organization and share files and status updates.