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Chatter Logo
Chatter
Connect. Communicate. Collaborate.
4.1

( 942 )

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Chatter Reviews & Product Details

Chatter Overview
What is Chatter?

Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
Social Media
Chatter Categories on Findstack
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Ask Questions about Chatter
What Chatter is best for?
How does Chatter compare to Zoho SalesIQ?
What are the pros and cons of Chatter?
Chatter Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Chatter Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Chatter Media
Chatter video thumbnail
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Chatter 1
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Chatter 3
Chatter 4
Chatter Screenshots
Chatter screenshot 1
Chatter screenshot 2
Chatter screenshot 3
Chatter screenshot 4
Chatter screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 15, 2026
Chatter Logo
942 Chatter Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Nov 13, 2019
 Source
Overall Rating:
5.0
Karishma K. avatar
Karishma K.
It Analyst
Share
"Salesforce Developer"
What do you like best about Chatter?

Can collaborate with organization members in groups

What do you dislike about Chatter?

Missed Chatter notification when not mention user in it and hence sometimes we miss chatter

What problems is Chatter solving and how is that benefiting you?

Easy to collaborate and saves time

Mid Market (51-1000 emp.)
Nov 13, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Chatter- Great communication tool "
What do you like best about Chatter?

Its visibility! I love using chatter to communicate with my manger and my AE when booking meetings for them. I can share an update on the account or opp level and make sure everyone involved is up to date.

What do you dislike about Chatter?

Not really any downfalls. It's simple and easy to use.

What problems is Chatter solving and how is that benefiting you?

It helps to CYA and make sure I am always up to date on the account and where in process it is. My AE and I can stay up to date and communicate. giving visibility to whole company.

Mid Market (51-1000 emp.)
Nov 13, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to Use and Filter for use "
What do you like best about Chatter?

I love that they show up in an easy-to read manner. You can follow what you'd like and not follow what you don't. This makes it possible to cross communicate with other teams to get messages across in addition to talking about goals.

What do you dislike about Chatter?

When pulling the chatter page up, sometimes, it goes to the main page instead of the specific chatter post. This is easy to fix with a quick re fresh of the screnn.

What problems is Chatter solving and how is that benefiting you?

We are a company with multiple teams and interest teams. This allows people to post important messages across teams without getting lost in the mix.

Mid Market (51-1000 emp.)
Nov 13, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"An easy was to make notes and communicate"
What do you like best about Chatter?

Communication through the Salesforce platforms reguarding information

What do you dislike about Chatter?

It can be easy to miss information as alerts are hard to see

What problems is Chatter solving and how is that benefiting you?

Communication on cases with sales

Mid Market (51-1000 emp.)
Nov 13, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Direct feedback from customers on programs "
What do you like best about Chatter?

Any person could share there ideas and it is a good quality which a company needs which I got from chatter

What do you dislike about Chatter?

Each individuals name font size should be more bigger so that it is more clear

What problems is Chatter solving and how is that benefiting you?

It was easy to track my team on how they were doing the projects and it was even easier for the team members to carry out the project Easy to communicate

Small Business (50 or fewer emp.)
Nov 13, 2019
 Source
Overall Rating:
5.0
Joy A. avatar
Joy A.
Music Director
Share
"An excellent tool to grow your business"
What do you like best about Chatter?

It provides us with a live internal conversation for all to see without the noise that other mediums have, Facilitates communication between employees. Helps to share information within the organization, Fosters a team spirit.

What do you dislike about Chatter?

The software does not allow users to opt out of emails so they end up clogging the inbox, there should also be a way to filter and edit information send by Chatter. This will give a more customized experience

What problems is Chatter solving and how is that benefiting you?

It Cuts down on the number of emails i send and receive by communicating with colleagues through tools within Chatter such as the news feed, group forums, file sharing and online chat.

Enterprise (> 1000 emp.)
Nov 12, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very easy and efficient."
What do you like best about Chatter?

Easy to access and lots of options to find one

What do you dislike about Chatter?

Nothing to rate it down. All the things are clear and out on the table.

What problems is Chatter solving and how is that benefiting you?

Great experience in finding old buddies who are abroad.

Enterprise (> 1000 emp.)
Nov 12, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best collaboration tool for internal employees"
What do you like best about Chatter?

It's the best way to collaborate with your team mates. A group can be formed where the information can be easily shared with the concerned people. We can also send files, videos and links.

What do you dislike about Chatter?

This feature is only available for salesforce users. Mostly people working in big organisations are benefited by this.

What problems is Chatter solving and how is that benefiting you?

To securely collaborate with teammates. To share updates on Salesforce platforms. To follow people as well as document.

Mid Market (51-1000 emp.)
Nov 12, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Chatter ROCKS!"
What do you like best about Chatter?

This is my first year ever using chatter and I can’t get enough of it. I love it simple use and how I can integrate it to my email to get notification on when one of my colleagues tags me in a thread. I would recommend anyone to use this and to get Salesforce

What do you dislike about Chatter?

I think the only two things I am not a fan of is the community vs internal not sure if that something that company sets up or it's built in to it. It's more a minor dislike because it just creates an extra step for me to tag the rocky person.

What problems is Chatter solving and how is that benefiting you?

I think im solving a great amount of things. The ability to notify a specific department about an issue were they will get it and be able to respond to me in that thread to resolve and make our customers happy.

Mid Market (51-1000 emp.)
Nov 11, 2019
 Source
Overall Rating:
5.0
MA
Megan A.
Client Relations Manager
Share
"sales force chatter"
What do you like best about Chatter?

very quick and easy to contact others in the work place

What do you dislike about Chatter?

it is open for everyone to see, no private view option

What problems is Chatter solving and how is that benefiting you?

just a very quick access to other co workers