Chatter Reviews & Product Details
Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
It works - sometimes. Also keeps chats in SFDC
Basically everything - logs out constantly, doesn't push to mobile, not good for collaboration
Collaboration / tracking of conversations
A positive aspect of it is that it is directly in sales force and that all members of my organization are able to see posts and that i can read others comments on reports and dashes and share information. This comes in handy when new reps in our company are checking out the sales force interface and are trying to get the "down low" on what is happening with internal affairs or on specific leads and offer promotions
I dislike that it is sort of un necessary, all things that can be done inside chatter can be done with Outlook, Skype and other resources --- chatter is sort of extra. I have been working for my company for around 5 months and we work in sales force a lot and i can honestly say I've heard the words "Sales Force Chatter" uttered around 3-5 times. We used it once to remind sales reps of an incentive we were running for them and another time to share information among states/diff time zones within the company. The lack of use can be attributed to an ugly interface as well as the ability to do the same job through other more useful mediums.
I am problem solving for myself, sales representatives, management, upper management and global sales issues. Ive had no benefits of using SF chatter other than a trainer in Chicago was able to upload information and share it with us.