Chatter Reviews & Product Details

We use Chatter internally and it has been a HUGE asset for our company. We facilitate networking and marketing for our members and the platform has added a lot of value by allowing our members to share customers, information, experiences, etc.

I honestly can't think of anything I dislike about Chatter at all!

When someone sends an email asking a question to one individual, there is a possibility they will not know the answer. If they post that same question in Chatter, there is a possibility that one of the 65 users we have will know the answer. Chatter has increased our internal communications tremendously and added a lot of value to our company's offerings!

Ease of use, integration ability, easy adaptation for the entire team. Having real time updates on our clients has been a breeze!

Chatter's desktop version of the app could be spruced up a bit. It seems to be a little behind considering the amazing abilities it has in the desktop version.

In office communication has been much more efficient with using chatter for client updates.

connecting the employees together without any hassle.

Sending individual messages to employees is sometimes difficult.

As I said earlier, here you can be in touch with all the employees and discuss the problems with them. I even can say it is a good platform for interviews.

I like the Polls, Actions, Groups, and Topics. Also having the ability to at-mention other user is great. Having a social media thing inside your CRM to collaborate with anyone in your company is really great!

There's nothing I really dislike about Chatter. I never experience looking for a functionality I need that is not there. For enhancement, I don't think of anything, maybe if Salesforce can think of new features to add, it'll be great.

Team Collaboration, Dev to User Collaboration. With Chatter, I was able to collaborate with Users, Team Lead and Project Management on a nice and convenient way.

I love that I can interact with my team members without email and phone call. We can give kudos to team members and when we get deals!

At time all of the notifications get annoying, but I'm sure you can turn that off

The communication is easier and more streamlined in our business. We can give direct input / note on certain accounts.

I like that chatter and Salesforce can integrate with Slack! Our company has been using both slack and chatter as a communication tool so the fact that they can integrate is great! It allows us to connect key conversations with the appropriate accounts and contacts created in Salesforce.

Since I think it took some time for chatter to become a reliable and usable tool, I am not used to using chatter as my "go to" communication tool. With all the updates and fixes that have happened lately, we as a company are starting to use it much more than we have in the past.

Chatter has allowed us as a communicate much more effectively internally as a company and we will continue to use chatter moving forward.

how easy it is to use. How it connects my entire company with one click. I am so glad we have this product at work. It makes the day to day much easier and helps all my reps ask and answer questions.

There is nothing that I dislike about this product. I think all company's should use this.

it connects all employees together. It helps solves problems.

The ability to be able to collaborate across all departments and users in the company.....seamlessly. I enjoy how I can respond to post or comment via email and it updates right away. Always keeping everyone informed, in real time.

Getting the email notifications to the right cadence can be tricky especially for new users. Its hard for them to know what they want to know about. So, for us, we add them to everything and then allow them to slowly back off.

Collaboration. In our previous CRM it was difficult to have communication across departments. Now, with Chatter, my users can seamlessly collaborate on records, groups, or dashboards. What's even better is no one is "left out". With long email chains there are times certain users are not added to the long list of To and CC. With chatter, we have everything posting publicly so everyone can know what is happening and be able to chime in with great ideas.

Easy to get started and to figure out. You can see the benefits right away. The desktop version is the way to go, for fastest, simplest use.

The browser version isn't a great design ... Go for the desktop version.

Chatter works well for less formal, real time conversation between self-defining interest groups, which can be as varied as "new hires", "customer support", "launch team". It has moved a lot of communication off email and is particularly good for 1-to-many, and for highlighting static content that has been distributed elsewhere - eg promoting on Chatter an HR blog post to staff.

Chatter is awesome for inter office and out of office communication.

limited interaction outside salesforce !!

none

In this Chatter, all users can set up groups, invite colleagues to join, and limit access to their groups. Members can be assigned various roles within a group. Group founders (owners) and managers can assign these roles, add or remove members, and change group settings. They are also able to delete posts and comments by others. Group members can only post and comment. Groups can be set up either as public or as private groups.

This is like a facebook, there is nothing to dislike in this software

This Ensure that your organisation is engaged and all are participating. Contribution scoring incentivises employees to join the conversation, while badging and endorsements highlights key contributors.

All the updates, knowledge articles that are to be given in general can be updated to all in one single place using chatter. Status and commenting is bets feature Share knowledge, files, and data, and connect with experts from across our organisation regardless of their role or location.

Wecan’t mention archived groups, unlisted groups, customer groups, and private groups if we are not a member of, If a person who isn’t a member of a private group is mentioned in a post or comment on that private group, the mention link displays as gray, unless this mentioned person has “Modify All Data” permission

All the new updates of knowledge articles are shared in our organization through Salesforce chatter.

Salesforce provides best chatter to all user for communicate with connection organization. According to the Chatter website, profiles are personal pages for all users in an organization. We can post status updates, files, links and create polls by using chatter. We can be added to groups based on departments, projects and topics. Customers can also be invited to join groups, though their access is limited in comparison to employees this one is best feature of chatter.

There is nothing to dislike in provided chatter.

Salesforce provides best chatter to all user for communicate with connection organization. According to the Chatter website, profiles are personal pages for all users in an organization.

Update status to source information – ask questions and get advice without sending a blast email. Share content that others might find valuable – post presentations, docs, articles. The nice thing about Chatter is it's searchable so you can easily go back and find stuff. Chatter could be enabled for the entire organization only. So, if you say that you want only a had full of users to use Chatter then that's not possible.

Mobile. I'm an Android phone user and there isn't an official Chatter App, which limits my use of Chatter on the go. I believe there is an App already for the iPhone, and the Android version should be coming out soon. -No Private Messages. Sure you can e-mail a coworker, but I think the option to just send a private message to an individual would make it easier, eliminating the need to switch applications.

Organizing and archiving information is easy with tags. Just like Twitter, Chatter supports using hashtags ('#' followed by a keyword) so that you can search, track, and monitor trends or topics that are relevant and important to you. Maintain & grow relationships – let people know what you’re working on and stay in tune with what they're up to by subscribing to people, opportunities, or accounts.

It lets us easily connect with our colleagues

It's not widely being used by people. But anyways that can not be shown as a fault of Chatter.

Through chatter, we can connect with employees instantly and also through the feeds, we can get to know about their activities and requirements and also it lets us follow up on those.

Ability to view entire conversations around a topic

There is nothing that I currently dislike in useing Chatter

How to solve the world problems

Chatter has been terrific for my team to collaborate on salesforce opportunities.

The multiple emails I received per chatter post

The benefit of chatter is the ability to have specific chatter groups collaborate on the opportunity files they are working on without having to share it with the entire firm

Communicate on specific records and keep a history of all chatter posts.

When someone posts a a chatter and tags users, the users are not notified when there is a comment to the original chatter post.

Transparency on all records.

The ability to follow documents and sales team

I have not found anything to dislike about Salesforce Chatter as it meets my needs

Love Salesforce Chatter for improving collaboration among our sales and marketing teams

I love that chatter just isn't about people collaborating and posting links. It allows collaboration across records, files, people and even report dashboards so the chatter posts have a data record context (more or less any record in salesforce). Where it works brilliantly is It allows you to break out of the traditional silos within a company. A great example I saw was someone was writing a PR article for a major newspaper they posted a message on chatter and someone from within the company from the other side of the world just happened to have some great case studies which they wouldn't have known about without chatter. The CEO also saw the collaboration across business units. Reduces your email hugely you can get chatter alerts when records in Salesforce. I even saw one company set it up so that their products would chatter them when they had issues so they knew before their customers that their products wern't working correctly. Directors/managers can see who the real knowledge experts are in the company as when people ask for help they always jump in an answer the questions.

It sometimes can be hard to get adoption within companies, this seems sometimes to go down age lines with the younger generation seeing its value almost immediately. Sometimes you can get a chatter storm of posts but you can manage this by way of daily/weekly digests.

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