Chatter Reviews & Product Details

No boundaries to communicate across foot-print instantly.

Have to log into Salesforce to see Chatter activity.

We communicate policy and procedure updates through Chatter. Benefits include reaching a larger group of employees without additional communication efforts.

I am able to see what I have been working on as well as the people I follow. Although, it does only reflect major changes in the system.

I don't have any particular things I dislike.

Allows for other users to communicate and follow different work flows

Chatter allows you to efficiently tag others in Sales Force, and tag them to ensure that they will see it.

Nothing to really dislike. It's just another tool. Quick and efficient, and it allows you to log conversations in SF regarding accounts

The only real benefit of chatter is that it's a quick communication tool, especially when you have different departments that will have hands on an account.

my company has used chatter for quite some time and i have only used it for about 2 months, but overall i like it because its a good way to communicate to certain departments about whats going on.

Its an additional service that i have to check on a daily basis.

it solved the communication problem, my company is national so its difficult sometimes to get a message across since emails sometimes get overlooked

I'm still mutual felt chatter. Will use it at work from time to time but it hasn't really taken off that I know of. It is a great tool to start questions and get feedback if there's no apparent deadline or immediate response needed.

I think the only thing I do not dislike is that if you have an immediate need to get a response from people chatter would not be the best option as opposed to a survey or getting people together on in a minute conference call to resolve some issues.

Some of the issues that will resolve it within our reservation is that you can use chatter to post questions post comments and people can respond leisurely and at their own time. The best feature is that you can' respond to the email that you receive and it will post to chatter without logging in.

Work Social Network - Definitely a great way to share essential information, innovations, customer stories, etc. It has all the foundational pieces of a good internal social network. i.e. Picture, profile, posts, people, suggestions, etc.

It's not really essential. Perhaps it is our company culture, but I think that it is not essential because it is difficult to find information on it. If I am looking for information on a competitor within our SFDC database, or if there is information about a particular back office system. Information that is critical to the entire company is lost in the system. It is there. Each person has to contribute, but many times it is an afterthought. Most of us don't have time to post on another social network. Chatter should be set up in SFDC so that it asks the person entering information if it is okay to post about a certain customer, competitor or back office. Then the post is automatically made with the pertinent information. It doesn't do this, so we don't really use it.

We use SFDC for sales entry, pipeline, notes, product, etc... I have not really realized any benefits from the Chatter portion.

Office Communication made easy. It's a quick way to communicate with different departments without having to email

The way that it takes over the screen. We have sales calls where the customer can see our screen and it will pop up and the customer see

Not anything out of the normal realm

I really like the ability to have "groups" within our organization so that we can all follow targeted teams, topics or initiatives and know exactly where to go for certain questions. I also like the idea of crowd sourcing with ANY question you may have across the company, as chances are someone will have an answer and Chatter is a great way to connect and find resolutions from colleagues.

The features are pretty basic. I am very disappointed I can't "edit" a post after putting it up if I have a typo or forgot an attachment or some other minor change. I have to delete the post and re-post.

I work for a large organization with more than 30,000 employees globally. Being able to use Chatter is a great way to connect employees and help each other resolve questions and learn more. I personally supported new hires specifically for awhile in my role, and by creating a new hire group in chatter, people have been able to make connections and find others with similar interests, locations, hobbies, etc. It has helped our program feel more people-oriented as new employees work to feel comfortable during the onboarding process.

that its right in my crm an can be accessed with my client data

not available for people not using saleforce so cannot be viewed by engineers

sales discussion, good way to share client feed back

It was easy to set up and figure out. I could easily IM my outlook contacts.

The posting and threads were hard to follo . Honestly, I'm not sure of the point of chatter. It doesn't seem to have any advantages over other popular software.

Communicating in threads, forum style--none, really. I haven't used it because I don't see the point.

Everyone in my company seems to be on it and it's a great place to see company wide broadcasts. It's basically the social media intranet.

Maybe I don't have enough time or my specific team has not adopted this but it's just noise to me. There's not much reason to use it on a regular basis.

It's a great concept and as long as it is used by your employees then it can be a great collaboration tool within the company.

It's a great idea since almost everyone uses some sort of social media. The problem with this is that everyone in your company needs to actively use Chatter to make it an effective idea.

Too much like Facebook. I don't see the real benefit here.

Not provided

It's obvious integration into SFDC is great, you can "chatter" on anything and it ties to the area.

It is hard to get this widely adopted. The value is only there if it is used by everyone.

Not provided

You are able to tag any user. User will get notified. You can document communication within a thread on the side of an opportunity in Salesforce. In the case you need to reference notes you can look through the chatter. It is a good way to contact Operations. Great for remote workers.

There is a lag time between when a user is notified. I would like for the user to be notified immediately. I would rather use our slack message to follow up if the user could get the notification if the issue is urgent.

Internal communication for large corportations. It is a solution to get in contact with employees that are not in your direct department. Also, each issue posted through chatter is documented.

I liked the idea of being able to have a chat with my team and share files anytime from anywhere.

This was never set up and working properly for our company.

We were never able to use this since it did not work properly for us.

Good to share data about specific accounts, opportunities or leads. Keeps sales reps up to date with what is happening with their accounts, opportunities and leads.

I wish there was an instant messagerie.

Chatter reduces the number of emails we send and helps keep salesforce organize as all the info and files stays within an account or opportunity.

You can see previous message history throughout the ticket/case.

When tagged in a case, the chatter alert email gives no quick info on the case itself. It only includes a case number and the message.

Very little problems are being solved with chatter, we were better off before moving to this tool.

It’s a great way to keep everyone following updated.

It’s like twitter but for work. Who has time for that!

You can search and see if other people are having the same issues.

Chatter is a fast and easy way to connect with other colleagues using salesforce.

The interface is full of clutter and not very easy to follow for tracing a conversation back.

It has helped me get quicker responses from people who don't use the phone and are slow to respond to emails.

I love being able to access my colleagues

Sometimes the programs can have a few bugs

We are solving issues with collegaues being into different areas and still being able to contact each other to solve internal issues