Chatter background blur-sm
Chatter Logo
Chatter
Connect. Communicate. Collaborate.
4.1
(942)
Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more

Chatter Reviews & Product Details

Chatter Overview
What is Chatter?

Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
Social Media
Chatter Categories on Findstack
Crevio Logo
Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Chatter Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Chatter Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Chatter Media
Chatter video thumbnail
Chatter 0
Chatter 1
Chatter 2
Chatter 3
Chatter 4
Chatter Screenshots
Chatter screenshot 1
Chatter screenshot 2
Chatter screenshot 3
Chatter screenshot 4
Chatter screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 15, 2025
Chatter Logo
942 Chatter Reviews
4.1 out of 5
Enterprise (> 1000 emp.)
Jan 31, 2019
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Easy Communication"
What do you like best about Chatter?

No boundaries to communicate across foot-print instantly.

What do you dislike about Chatter?

Have to log into Salesforce to see Chatter activity.

What problems is Chatter solving and how is that benefiting you?

We communicate policy and procedure updates through Chatter. Benefits include reaching a larger group of employees without additional communication efforts.

Mid Market (51-1000 emp.)
Jul 16, 2018
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Nice feature"
What do you like best about Chatter?

I am able to see what I have been working on as well as the people I follow. Although, it does only reflect major changes in the system.

What do you dislike about Chatter?

I don't have any particular things I dislike.

What problems is Chatter solving and how is that benefiting you?

Allows for other users to communicate and follow different work flows

Enterprise (> 1000 emp.)
Oct 17, 2017
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Chatter is just another tool in your box "
What do you like best about Chatter?

Chatter allows you to efficiently tag others in Sales Force, and tag them to ensure that they will see it.

What do you dislike about Chatter?

Nothing to really dislike. It's just another tool. Quick and efficient, and it allows you to log conversations in SF regarding accounts

What problems is Chatter solving and how is that benefiting you?

The only real benefit of chatter is that it's a quick communication tool, especially when you have different departments that will have hands on an account.

Enterprise (> 1000 emp.)
Jun 27, 2017
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Overall i find Chatter to be useful"
What do you like best about Chatter?

my company has used chatter for quite some time and i have only used it for about 2 months, but overall i like it because its a good way to communicate to certain departments about whats going on.

What do you dislike about Chatter?

Its an additional service that i have to check on a daily basis.

What problems is Chatter solving and how is that benefiting you?

it solved the communication problem, my company is national so its difficult sometimes to get a message across since emails sometimes get overlooked

Mid Market (51-1000 emp.)
May 13, 2017
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Great for posting to a board for others to chime in. "
What do you like best about Chatter?

I'm still mutual felt chatter. Will use it at work from time to time but it hasn't really taken off that I know of. It is a great tool to start questions and get feedback if there's no apparent deadline or immediate response needed.

What do you dislike about Chatter?

I think the only thing I do not dislike is that if you have an immediate need to get a response from people chatter would not be the best option as opposed to a survey or getting people together on in a minute conference call to resolve some issues.

What problems is Chatter solving and how is that benefiting you?

Some of the issues that will resolve it within our reservation is that you can use chatter to post questions post comments and people can respond leisurely and at their own time. The best feature is that you can' respond to the email that you receive and it will post to chatter without logging in.

Mid Market (51-1000 emp.)
Jan 25, 2017
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Chatter's cool, but not essential, though it could be"
What do you like best about Chatter?

Work Social Network - Definitely a great way to share essential information, innovations, customer stories, etc. It has all the foundational pieces of a good internal social network. i.e. Picture, profile, posts, people, suggestions, etc.

What do you dislike about Chatter?

It's not really essential. Perhaps it is our company culture, but I think that it is not essential because it is difficult to find information on it. If I am looking for information on a competitor within our SFDC database, or if there is information about a particular back office system. Information that is critical to the entire company is lost in the system. It is there. Each person has to contribute, but many times it is an afterthought. Most of us don't have time to post on another social network. Chatter should be set up in SFDC so that it asks the person entering information if it is okay to post about a certain customer, competitor or back office. Then the post is automatically made with the pertinent information. It doesn't do this, so we don't really use it.

What problems is Chatter solving and how is that benefiting you?

We use SFDC for sales entry, pipeline, notes, product, etc... I have not really realized any benefits from the Chatter portion.

Enterprise (> 1000 emp.)
Jan 12, 2017
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Microsoft Project & Portfolio Management Chatter join.me"
What do you like best about Chatter?

Office Communication made easy. It's a quick way to communicate with different departments without having to email

What do you dislike about Chatter?

The way that it takes over the screen. We have sales calls where the customer can see our screen and it will pop up and the customer see

What problems is Chatter solving and how is that benefiting you?

Not anything out of the normal realm

Enterprise (> 1000 emp.)
Jul 26, 2016
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Good for Basic Employee Engagement and Social Connections"
What do you like best about Chatter?

I really like the ability to have "groups" within our organization so that we can all follow targeted teams, topics or initiatives and know exactly where to go for certain questions. I also like the idea of crowd sourcing with ANY question you may have across the company, as chances are someone will have an answer and Chatter is a great way to connect and find resolutions from colleagues.

What do you dislike about Chatter?

The features are pretty basic. I am very disappointed I can't "edit" a post after putting it up if I have a typo or forgot an attachment or some other minor change. I have to delete the post and re-post.

What problems is Chatter solving and how is that benefiting you?

I work for a large organization with more than 30,000 employees globally. Being able to use Chatter is a great way to connect employees and help each other resolve questions and learn more. I personally supported new hires specifically for awhile in my role, and by creating a new hire group in chatter, people have been able to make connections and find others with similar interests, locations, hobbies, etc. It has helped our program feel more people-oriented as new employees work to feel comfortable during the onboarding process.

Mid Market (51-1000 emp.)
Apr 19, 2016
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"chatter for sales team"
What do you like best about Chatter?

that its right in my crm an can be accessed with my client data

What do you dislike about Chatter?

not available for people not using saleforce so cannot be viewed by engineers

What problems is Chatter solving and how is that benefiting you?

sales discussion, good way to share client feed back

Enterprise (> 1000 emp.)
Jan 07, 2016
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Still not sure what its purpose is"
What do you like best about Chatter?

It was easy to set up and figure out. I could easily IM my outlook contacts.

What do you dislike about Chatter?

The posting and threads were hard to follo . Honestly, I'm not sure of the point of chatter. It doesn't seem to have any advantages over other popular software.

What problems is Chatter solving and how is that benefiting you?

Communicating in threads, forum style--none, really. I haven't used it because I don't see the point.

Small Business (50 or fewer emp.)
Apr 24, 2014
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"It's there, I just don't care to use it."
What do you like best about Chatter?

Everyone in my company seems to be on it and it's a great place to see company wide broadcasts. It's basically the social media intranet.

What do you dislike about Chatter?

Maybe I don't have enough time or my specific team has not adopted this but it's just noise to me. There's not much reason to use it on a regular basis.

What problems is Chatter solving and how is that benefiting you?

It's a great concept and as long as it is used by your employees then it can be a great collaboration tool within the company.

Mid Market (51-1000 emp.)
Dec 18, 2012
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Facebook/twitter for work"
What do you like best about Chatter?

It's a great idea since almost everyone uses some sort of social media. The problem with this is that everyone in your company needs to actively use Chatter to make it an effective idea.

What do you dislike about Chatter?

Too much like Facebook. I don't see the real benefit here.

What problems is Chatter solving and how is that benefiting you?

Not provided

Enterprise (> 1000 emp.)
Sep 14, 2012
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Good Tool for Sales Chatter"
What do you like best about Chatter?

It's obvious integration into SFDC is great, you can "chatter" on anything and it ties to the area.

What do you dislike about Chatter?

It is hard to get this widely adopted. The value is only there if it is used by everyone.

What problems is Chatter solving and how is that benefiting you?

Not provided

Enterprise (> 1000 emp.)
Dec 14, 2022
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Internal Communication"
What do you like best about Chatter?

You are able to tag any user. User will get notified. You can document communication within a thread on the side of an opportunity in Salesforce. In the case you need to reference notes you can look through the chatter. It is a good way to contact Operations. Great for remote workers.

What do you dislike about Chatter?

There is a lag time between when a user is notified. I would like for the user to be notified immediately. I would rather use our slack message to follow up if the user could get the notification if the issue is urgent.

What problems is Chatter solving and how is that benefiting you?

Internal communication for large corportations. It is a solution to get in contact with employees that are not in your direct department. Also, each issue posted through chatter is documented.

Small Business (50 or fewer emp.)
Dec 16, 2021
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"This Never Worked Well for Us"
What do you like best about Chatter?

I liked the idea of being able to have a chat with my team and share files anytime from anywhere.

What do you dislike about Chatter?

This was never set up and working properly for our company.

What problems is Chatter solving and how is that benefiting you?

We were never able to use this since it did not work properly for us.

Mid Market (51-1000 emp.)
Nov 13, 2019
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Salesforce social network"
What do you like best about Chatter?

Good to share data about specific accounts, opportunities or leads. Keeps sales reps up to date with what is happening with their accounts, opportunities and leads.

What do you dislike about Chatter?

I wish there was an instant messagerie.

What problems is Chatter solving and how is that benefiting you?

Chatter reduces the number of emails we send and helps keep salesforce organize as all the info and files stays within an account or opportunity.

Enterprise (> 1000 emp.)
Oct 25, 2019
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Salesforce chatter needs improvement"
What do you like best about Chatter?

You can see previous message history throughout the ticket/case.

What do you dislike about Chatter?

When tagged in a case, the chatter alert email gives no quick info on the case itself. It only includes a case number and the message.

What problems is Chatter solving and how is that benefiting you?

Very little problems are being solved with chatter, we were better off before moving to this tool.

Enterprise (> 1000 emp.)
Oct 20, 2019
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Chatter- Does it matter? "
What do you like best about Chatter?

It’s a great way to keep everyone following updated.

What do you dislike about Chatter?

It’s like twitter but for work. Who has time for that!

What problems is Chatter solving and how is that benefiting you?

You can search and see if other people are having the same issues.

Mid Market (51-1000 emp.)
Sep 30, 2019
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Not very user friendly"
What do you like best about Chatter?

Chatter is a fast and easy way to connect with other colleagues using salesforce.

What do you dislike about Chatter?

The interface is full of clutter and not very easy to follow for tracing a conversation back.

What problems is Chatter solving and how is that benefiting you?

It has helped me get quicker responses from people who don't use the phone and are slow to respond to emails.

Mid Market (51-1000 emp.)
Jan 11, 2019
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Chatter review"
What do you like best about Chatter?

I love being able to access my colleagues

What do you dislike about Chatter?

Sometimes the programs can have a few bugs

What problems is Chatter solving and how is that benefiting you?

We are solving issues with collegaues being into different areas and still being able to contact each other to solve internal issues