Chatter Reviews & Product Details
Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
It functions best with SalesForce. It works.
The chat app does not turn off the SalesForce Chatter, so you can miss messages or send out the wrong status. Can not set user-defined status. Buggy like is common in SalesForce. When chatting with a few people, such as 4, sometimes only 3 names display. So it is really weird. No fix and reporting an issue to SalesForce if you do not spend a million dollars a year has no purpose. Interface is odd. A bunch of tabs that do not have useful purpose. I get emails at odd times with a summary of a few random messages. I am not sure when it turns itself off. It often did not allow me to log in. Sort of random. Does not work if SalesForce not loaded. I wanted to continue communicating with staff, with or without SalesForce loaded.
The need to communicate with other staff using SalesForce. It has no other use.
I just dont really like it. It doesn't add anything special skype or email doesnt.
That there isn't a whole lot of functionality
I haven't solved many business problems by using this software.