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Box
Secure Cloud Storage Solution
4.2
(4,905)
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Box Reviews & Product Details

Box Overview
What is Box?

Box is a file-sharing and content management platform that runs on the cloud. The platform lets users store, share, and collaborate on files, regardless of where they are, through the use of workflow automation, security controls, and various integrations with business applications. Using Box, businesses can help their teams streamline internal processes and boost team productivity.

Company Box, Inc.
Year founded 2005
Company size 1001-5000 employees
Headquarters Redwood City, California, United States
Social Media
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Box Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
Box Features
API Access
Access Controls/Permissions
Activity Tracking
Audit Trail
Backup and Recovery
Bulk Upload
Cloud Storage
Collaboration Tools
Commenting/Annotations
Customizable Branding
Document Management
Drag & Drop Interface
Encryption
File Sharing
File Synchronization
Integrations
Mobile Access
Notifications
Offline Access
Real-time Collaboration
Reporting & Analytics
Role-Based Permissions
Search Functionality
Security Compliance
Single Sign-On (SSO)
Task Management
Third-party Integrations
User Management
Version Control
Workflow Automation
Box Media
Box video thumbnail
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Box 1
Box 2
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Box 4
Box Screenshots
Box screenshot 1
Box screenshot 2
Box screenshot 3
Box screenshot 4
Box screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 09, 2025
Box Logo
4,905 Box Reviews
4.2 out of 5
Mid Market (51-1000 emp.)
May 14, 2019
 Source
Overall Rating:
4.0
John F. avatar
John F.
Talent Acquisition Manager
Share
"Great tool "
What do you like best about Box?

Ease of use. We have some older clients who are able to use it easily.

What do you dislike about Box?

nothing. it does exactly what it should.

What problems is Box solving and how is that benefiting you?

We collect a lot of billing statements from our clients for review and the files can be too large for email. that’s where box comes in to quickly and easily share the docs with our team.

Mid Market (51-1000 emp.)
May 08, 2019
 Source
Overall Rating:
4.0
Igor M. avatar
Igor M.
Senior Salesforce Administrator
Share
"Box is a good product"
What do you like best about Box?

The fact that it integrates with so many systems, so easily is the best part of it.

What do you dislike about Box?

Navigating outside of an open document is very confusing. I wish there was a sidebar or something to show full folder structure. Otherwise, it’s always hard to tell how to get back, especially if you’ve opened the document directly from a url.

What problems is Box solving and how is that benefiting you?

Allowing users to share documents, link then to accounts in Salesforce. This has been tremendously helpful.

Small Business (50 or fewer emp.)
May 08, 2019
 Source
Overall Rating:
4.0
CT
Cristian T.
Consultant
Share
"Box has been useful "
What do you like best about Box?

I like that I can share my information. Update documents and work with multiple people in the team without having to worry if I am actually going to overwrite work from someone else. We keep multiple project folders and sharing all the documents is actually very easy. I like that there are apps for the computer and iOS apps.

What do you dislike about Box?

I think so far it has been a very positive experience in general. I haven't had any major issues so far.

What problems is Box solving and how is that benefiting you?

I am working on a pretty big project and the ability to keep files synchronized between so many people is something that makes me feel pretty happy. I love that I can handle permissions and share the documents to the people that should have access and keep information that should be private hiding from people that don't need access to it.

Small Business (50 or fewer emp.)
May 06, 2019
 Source
Overall Rating:
4.0
Tory R. avatar
Tory R.
Account Coordinator
Share
"Box is an essential platform that my agency uses with a huge client of ours. "
What do you like best about Box?

Box makes it so simple and easy to share and access files with our client. It's a designed area for both teams to collaborate and shares ideas securely and quickly. It allows our business process to be streamlined and more effective.

What do you dislike about Box?

I don't dislike anything in particular, but if I had to say something, I'd desire for Box to have more capabilities and functions. Though, we mainly need it as a safe, central location to place files for my agency's use, as well as the client's use.

What problems is Box solving and how is that benefiting you?

Box has streamlined work by making it more efficient and secure. It’s a wonderful organization tool that has brought our teams consistency and efficiency. A major benefit is the speeding up of internal collaboration, as well as secure collaboration.

Enterprise (> 1000 emp.)
May 02, 2019
 Source
Overall Rating:
4.0
PT
Patricia T.
Associate Manager Formulary Services
Share
"Decent sharing mechanism but requires organizational skills"
What do you like best about Box?

I like the ability to collaborate on documents either by uploading with version control or by opening in microsoft online products and collaborating in real time.

What do you dislike about Box?

Like any file storage system, this one is only as good as the organizational skills of the people using it. Folder structuring and permissions rely on the creator.

What problems is Box solving and how is that benefiting you?

Document storage, trying to remove redundant storage

Enterprise (> 1000 emp.)
Apr 30, 2019
 Source
Overall Rating:
4.0
KQ
Kenan Q.
Postdoctoral Associate
Share
"A web-based cloud storage service that offer a huge volume"
What do you like best about Box?

I like box.com for offer huge free storage volumes. It also works very well to track the changes of the files.

What do you dislike about Box?

The integration with operational systems is quite lacking compared with other cloud storage services, like dropbox and Onedrive.

What problems is Box solving and how is that benefiting you?

I use box.com to store my non-urgent file with large sizes. I also use it as a duplicated backup of my important files.

Mid Market (51-1000 emp.)
Apr 29, 2019
 Source
Overall Rating:
4.0
BC
Bruce C.
Digital Marketing Strategist
Share
"Great File Syncing and Storage System"
What do you like best about Box?

Box is pretty straight forward. It allows you to upload and store various media files in the cloud and it allows you to access these files from another computer or mobile device anywhere in the world that has a wifi connection.

What do you dislike about Box?

I can't say there is something I dislike about Box but I have to say I prefer the Dropbox UI more.

What problems is Box solving and how is that benefiting you?

Uploading files such as collateral templates for marketing and all creative assets. We do create videos so it's great to be able to upload videos to box and be able to play the videos through our mobile devices.

Mid Market (51-1000 emp.)
Apr 25, 2019
 Source
Overall Rating:
4.0
DA
Danielle A.
Administrative Assistant
Share
"Box is great to share files "
What do you like best about Box?

you can share files with those outside the company with ease

What do you dislike about Box?

I like everything about this site. no real complaints

What problems is Box solving and how is that benefiting you?

sharing large files within and outside the company

Small Business (50 or fewer emp.)
Apr 25, 2019
 Source
Overall Rating:
4.0
AL
Amy L.
Optometric Technician
Share
""
What do you like best about Box?

Not provided

What do you dislike about Box?

Not provided

What problems is Box solving and how is that benefiting you?

Not provided

Enterprise (> 1000 emp.)
Apr 24, 2019
 Source
Overall Rating:
4.0
KK
Kensei K.
Support Engineer
Share
"Great for sharing and storing files"
What do you like best about Box?

Easy to limit as well as share all files within the specific group you are in.

What do you dislike about Box?

Some syncs with dropbox and mac have issues where the files suddenly disappear

What problems is Box solving and how is that benefiting you?

We use this for our primary file storage system for certain distribution groups

Enterprise (> 1000 emp.)
Apr 23, 2019
 Source
Overall Rating:
4.0
AM
Adam M.
Senior Software Development Engineer
Share
"I am amazed at his perfection"
What do you like best about Box?

The service provided is quite good and very easy to use, I just have to store in the folder that is created on the desktop all the information that I want to synchronize in the cloud With box notes it allows me to create calendars, project plans and some other shared documents to keep others on track The security of box there is no possibility that it fails or that something is wrong for its SSL encryption I am sure that all my information is in a safe place and that I have no fear that I will be damaged some of my documents Its variety of prices I like because I can choose and change plans when I want because I do not have contracts that oblige me to be with the platform

What do you dislike about Box?

As administrator of the account I have noticed that you can not have a record of the deleted documents and know which user removes some document that is important and that can not be recovered, there should be a control or a permission before removing any document because this affects the work of others

What problems is Box solving and how is that benefiting you?

Your good model of uploading all the information you want to share with others does not have to be sending emails, with the information uploaded in the cloud is enough for other members to enter Box and choose the information or document they need to work either in group or personal

Small Business (50 or fewer emp.)
Apr 18, 2019
 Source
Overall Rating:
4.0
GC
Gordon C.
Gordon Clark
Share
"Such a great resource!"
What do you like best about Box?

Could based, easy of use, search, and navigation.

What do you dislike about Box?

Basically nothing, it's a great tool that has transformed how my team shares files and information.

What problems is Box solving and how is that benefiting you?

More efficiency across teams, departments and the organization, version control of things that multiple are working on, etc.

Enterprise (> 1000 emp.)
Apr 14, 2019
 Source
Overall Rating:
4.0
Caroline P. avatar
Caroline P.
Software Developer
Share
"Solid service"
What do you like best about Box?

Improves the content experience for customers, partners and employees that offers corporate level security and compliance with app standards The security of all the content uploaded in the cloud is with extreme protection with management controls The prices of all the plans are very economical, there are several to choose from and to know which one is appropriate according to the type of company in which you are The watermark in the documents has been very useful for us to be plagiarized or another person to benefit from the work done by me. I have all the collaborators that I want in an unlimited way to enter and work with them

What do you dislike about Box?

The support service is more complete and more friendly by email than by means of a call, it seems to me because I try to call once and they are late in answering and the explanations are not the best, in the mail they give excellent information and explanation of what is asked

What problems is Box solving and how is that benefiting you?

I upload all the content I want to the cloud without worrying that this information will be lost or that the storage quota will be filled because it is unlimited and it is a platform that helps me a lot because I can access documents anywhere that I have saved

Mid Market (51-1000 emp.)
Apr 11, 2019
 Source
Overall Rating:
4.0
WM
Whitney M.
Outreach Assistant
Share
"Great for sharing!"
What do you like best about Box?

I like how I can share documents easily between companies and coworkers.

What do you dislike about Box?

Sometimes it can be hard to access and a little confusing.

What problems is Box solving and how is that benefiting you?

Solving collaboration between long distance companies and clients.

Enterprise (> 1000 emp.)
Apr 10, 2019
 Source
Overall Rating:
4.0
GG
Gabriela G.
Auxiliar De Nóminas
Share
"Security before everything"
What do you like best about Box?

It is a very innovative tool, all types of files can be stored more securely in the cloud, and all members of the company or team can access them, something like a shared folde, but without taking up memory space on your computer

What do you dislike about Box?

Some files do not present a preview, you have to proceed to download them to your computer

What problems is Box solving and how is that benefiting you?

We make a more effective process, because we can all work at the same time, or see the files without having to be sending emails to update them

Enterprise (> 1000 emp.)
Apr 10, 2019
 Source
Overall Rating:
4.0
Taylor M. avatar
Taylor M.
Production Engineer
Share
"Digital work"
What do you like best about Box?

It is a very innovative and practical tool for the work that makes us all be the same team and that can share information and content that is beneficial for all and that you can have all these documents in one place and access to they from the place where you are located does not matter if it is not in the same team where the original document was uploaded The capacity of storage is unlimited, which fills me with calmness because I do not have to worry about filling up the storage and having to delete files that I may be using later.

What do you dislike about Box?

The native integration with other app in the cloud charge additional storage fees is something that I dislike because I do not understand why they have to charge more when integrations are made with other app that would work in complement with box

What problems is Box solving and how is that benefiting you?

All of us who have an active account in box can work as a team to make documents or edit them and have a work easier to do all in a group or simply if I want to show my files to other users so that it is read only I can use it anywhere is what gives me the advantage of working in places like my home to save time at work and have greater productivity

Small Business (50 or fewer emp.)
Apr 09, 2019
 Source
Overall Rating:
4.0
Seung G. avatar
Seung G.
Instructional Designer
Share
"Easy to use and easy to share"
What do you like best about Box?

Easy to use and easy to share but I now sure what is different from Dropbox, I like meeting notes.

What do you dislike about Box?

It is simple to use. I do not have any dislikeness for the box.

What problems is Box solving and how is that benefiting you?

I use it for personal usage.

Mid Market (51-1000 emp.)
Apr 02, 2019
 Source
Overall Rating:
4.0
NA
Nada A.
Ms.
Share
"Friendly user software "
What do you like best about Box?

Very convenient. I can share folders with other people. It helps me organize my work.

What do you dislike about Box?

I can have issues with synchronise it. Sometimes the files are not synchronised automatically.

What problems is Box solving and how is that benefiting you?

Collaborting with people easily without needing to send files.

Enterprise (> 1000 emp.)
Apr 02, 2019
 Source
Overall Rating:
4.0
MG
Max G.
Student
Share
"It does the job. Nothing special "
What do you like best about Box?

I like that it does the job. Pretty easy to use. You can select files and put them into the drive when working with groups. Doesn’t do much more than that. It’s a file storage system with not much more of a purpose.

What do you dislike about Box?

I don’t like that everyone is put in as a file. Would be nice if it was more like google drive. In box you cannot change the file that someone puts in the folder, or it will change forever. This is quite annoying when trying to edit.

What problems is Box solving and how is that benefiting you?

Pretty much loading presentations for everyone to see. Does not work well for editing.

Mid Market (51-1000 emp.)
Apr 02, 2019
 Source
Overall Rating:
4.0
AL
Aidan L.
Managing Consultant
Share
"Box Review"
What do you like best about Box?

I like that box.com has strong brand recognition. My team is comfortable using it and it has many customizable features and reports that help get the best out of the product. I think the customer service they provide is always on point also, very willing to help provide education on our needs.

What do you dislike about Box?

I dislike that it can run slow sometimes when large amounts of data is being used. I think it is on the premium end of the pricing spectrum and I would not expect it to run slow when the cost is higher than alternatives.

What problems is Box solving and how is that benefiting you?

I use it for internal sharing/collaboration. Whilst currently we don’t use it for anything too exotic, we do try to make the most of the reporting capabilities to show recently modified or stale documents

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