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Dropbox E-Signature Software logo
Dropbox
Your files, anywhere.
4.4
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Dropbox Reviews: 4.4/5 — Solid Choice

Dropbox Overview
What is Dropbox?

Dropbox is a storage and collaboration platform that runs on the cloud. Dropbox is best known for letting users store, share, and access files securely, as long as they have access to the internet. The platform empowers users with core features that make it easy to share and collaborate, such as file syncing, collaboration tools, and version history tracking.

Company Dropbox, Inc.
Year founded 2007
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
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What Dropbox is best for?
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Dropbox Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
Dropbox Features
Accessibility compliance / validation (e.g. tagged PDFs)
Add, delete, reorder pages / split/merge PDFs
Advanced branding / custom branding
Advanced identity verification (OTP, KBA etc.)
Advanced Reporting
AI features (extraction, transcription)
API / integration / embed in other apps
API / Webhooks / Developer access
Attachment / file fields from signer
Audit Trail
Audit trail / document tracking
Audit trails / tamper-evidence
Dropbox Media
Dropbox video thumbnail
Dropbox 0
Dropbox 1
Dropbox 2
Dropbox 3
Dropbox 4
Dropbox Screenshots
Dropbox screenshot 1
Dropbox screenshot 2
Dropbox screenshot 3
Dropbox screenshot 4
Dropbox screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 06, 2026
Dropbox E-Signature Software logo
22,806 Dropbox Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
May 15, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Dropbox is meh."
What do you like best about Dropbox?

Dropbox is similar to google drive in the sense that it helps you keep all of your files in the cloud. The only difference is that Dropbox is a separate program and is easier in terms of storage space. You can add more storage space easily. It is less complicated to do so in Dropbox. I enjoy that you can log in via the web, mobile, or computer application.

What do you dislike about Dropbox?

Dropbox has a smart sync feature that is supposed to automatically sync items for when you have internet. However, this feature does not work very well. Files that are supposed to be on line only, are downloaded to my computer. If your company has a large internal file structure.. then there goes your computer space. When your computer space is full, it just crashes. Constantly. I worked with Dropbox Support many times to try and fix this issue. Our IT couldn't fix the issue. It was just overall a giant mess. If I tried to remove and reinstall dropbox there would be duplicate folders and then it would give me an error saying that there were duplicate folders and can not sync. Overall I've had a pretty negative experience with drop box. I would not recommend.

What problems is Dropbox solving and how is that benefiting you?

It was used for internal storage and collaboration within our company. However, we had to switch to google since Dropbox was not working.

Small Business (50 or fewer emp.)
May 05, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"So difficult to use, after many years"
What do you like best about Dropbox?

I really can't say much about what I like for this software, I find it awful.

What do you dislike about Dropbox?

It's hard to save files, its hard to open files, its hard to share files and files are always expiring. When you are sharing with others, it far to complicated to find whose mailbox things are shared in. I don't recommend this product at all. Never have.

What problems is Dropbox solving and how is that benefiting you?

I used the product only when I absolutely have to. Its hard to use, not intuitive. There is no benefit I've ever realized and I've been using for years. I avoid it as much as possible.

Small Business (50 or fewer emp.)
Apr 26, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Too Confusing"
What do you like best about Dropbox?

Dropbox is a great free way to share files with people.

What do you dislike about Dropbox?

It's too confusing. There isn't a clear way to use the tools, and before you know it you're out of storage.

What problems is Dropbox solving and how is that benefiting you?

We tried dropbox, but weren't happy with it and ultimately decided to use another tool called autotask workplace to access files when not at the office.

Small Business (50 or fewer emp.)
Apr 25, 2019
 Source
Overall Rating:
1.0
VM
Victoria M.
Marketing Manager
Share
"Thanks, but no thanks."
What do you like best about Dropbox?

Dropbox allows you to upload and access from anywhere with an internet connection, and if you pay for the higher storage, you can store a lot.

What do you dislike about Dropbox?

It's cumbersome, especially compared to Google Drive. Trying to remember multiple log-ins so a team can access shared files without sharing the entirety of your files was very frustrating.

What problems is Dropbox solving and how is that benefiting you?

Storing and sharing files for collaborative efforts. It provided a way to have access to the files I need without any concern of it being lost, manipulated, etc. and allowed my boss and I to work on projects together easily.

Small Business (50 or fewer emp.)
Mar 26, 2019
 Source
Overall Rating:
1.0
Mikal B. avatar
Mikal B.
Freelance Brand & Business Journalist
Share
"Hands down, the most confusing file hosting service available today"
What do you like best about Dropbox?

"File Requests" is about the only feature of Dropbox that I have any appreciation for. It works as advertised but could still be even better (by offering visibility into request status and better alerts of when requests have been acted upon and completed.

What do you dislike about Dropbox?

Just about everything associated with the platform. From its insistence on issuing Folder invites to those you share a folder with before anything is uploaded to said folder, to the overall user interface and usability of the platform... it's so poorly designed that it causes literal stress and frustration at nearly every single turn.

What problems is Dropbox solving and how is that benefiting you?

Absolutely none, save for File requests, which was covered earlier in this review.

Mid Market (51-1000 emp.)
Mar 21, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Not that great"
What do you like best about Dropbox?

Easy to share folders and files with co-workers.

What do you dislike about Dropbox?

Interface feels archaic, lack of customization with desktop syncing (all or nothing), UI makes it difficult to do simple things like nesting folders, selecting multiple files, etc. Primary

What problems is Dropbox solving and how is that benefiting you?

Cloud sharing and backup storage.

Enterprise (> 1000 emp.)
Mar 14, 2019
 Source
Overall Rating:
1.0
IC
Ivan C.
My Dog
Share
"Mi horrible experiencia"
What do you like best about Dropbox?

No me ha gustado nada me parece un error de la programación y no le veo ninguna utilidad.

What do you dislike about Dropbox?

Todo, lo odio con toda mi alma no le veo utilidad alguna

What problems is Dropbox solving and how is that benefiting you?

les llevo las cuentas pero a cambio de un porcentaje pero ya no me necesitan

Small Business (50 or fewer emp.)
Mar 05, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Good, but slow"
What do you like best about Dropbox?

Easy set up and synchronization. It is very efficient in maintaining document version control.

What do you dislike about Dropbox?

My computer always seems to get slower whenever I use it even when documents are synced.

What problems is Dropbox solving and how is that benefiting you?

Easy to collaborate and control document version

Small Business (50 or fewer emp.)
Feb 19, 2019
 Source
Overall Rating:
1.0
RN
Risa N.
Development Associate
Share
"Ok but kind of negative"
What do you like best about Dropbox?

I like being able to share videos, pictures, and documents with others.

What do you dislike about Dropbox?

Run out of space quickly. Always getting notifications that my dropbox is full, and it's annoying. Google Drives does Dropbox better.

What problems is Dropbox solving and how is that benefiting you?

Sharing things as I said.

Mid Market (51-1000 emp.)
Feb 14, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"The only thing I can say is that it does indeed store documents"
What do you like best about Dropbox?

It stores documents and integrates with SSO

What do you dislike about Dropbox?

UI is TERRIBLE 1. URLs are the folder names, not persistent UUIDs - change your folder structure? Everyone's links are broken 2. Search is useless. Doesn't find documents with the *exact name* you type in. If you don't already know where your document is, you are not going to find it. 3. UI is an embarrassment. Long filenames cannot be viewed at all - no option to expand the filename column

What problems is Dropbox solving and how is that benefiting you?

We use it store contracts, financial records, creative resources, etc.

Small Business (50 or fewer emp.)
Feb 12, 2019
 Source
Overall Rating:
1.0
TM
Thrisha M.
Secretary General
Share
"Non Intuitive Platform"
What do you like best about Dropbox?

It was a good software to hold and share information like most hosting platforms are.

What do you dislike about Dropbox?

As compared to the organization structure of many other cloud sharing platforms, Dropbox has been the most convoluted and unreliable. Their support system is also not great for smaller organizations such as mine.

What problems is Dropbox solving and how is that benefiting you?

The ideal use for a platform like dropbox is to use it for storing and managing files.

Small Business (50 or fewer emp.)
Jan 22, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Dropbox is TERRIBLE. The worst experience I have ever had with ANY Data-Related company. "
What do you like best about Dropbox?

When it started out- and I was an early adopter- Dropbox for business was great. A folder on your computer- titled "Dropbox"- was identical in every way to a folder in the cloud. Any change you made to that folder on your computer would be reflected in the cloud version, and visa- versa. Easy, simple, uncomplicated, brilliant. They wrecked all that a few years ago, and it just got worse.

What do you dislike about Dropbox?

Dropbox began altering this simple plan a few years back with needless extras. The extras only got more useless and burdensome with time, til finally, in an attempt to reconcile some discrepancies, the "folder sync" function filled my computer with duplicate and false-duplicate files. I didn't know what was what, and when I tried to work with their customer service to resolve this issue, they only made it worse, and could only spout scripted solutions in their "text help". No one would talk to me- there is NO telephone based support, only hopelessly robotic text chats- and the issue remains unresolved. WORST CUSTOMER SERVICE EVVVV ARRRR. No, I'm not just a grumpy griper. This was something. Kind of traumatizing, really, considering they truly gave me the impression that they did not care one whit about me or my thousands of files of useless or missing data. Never an apology, never a personal reach out to actually help me, and I BEGGED them.

What problems is Dropbox solving and how is that benefiting you?

The best benefit of Dropbox Business is in not having it anymore, and staying as far away from their crappy service as I can. I use Google g-suite's business plan, just 9.99 for unlimited storage (no, I don't work for Google) versus 19.99 for Dropbox's crappy limited storage, which, I have read, is apparently actually hosted on Google servers!

Mid Market (51-1000 emp.)
Jan 14, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Dropbox review"
What do you like best about Dropbox?

You can easily upload and share all sorts of documents with colleagues. It’s password protected and easily accessible by anyone who gets an invite to it.

What do you dislike about Dropbox?

Not user friendly because design and layout is too busy

What problems is Dropbox solving and how is that benefiting you?

Easy to share docs

Small Business (50 or fewer emp.)
Dec 06, 2018
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Easy to store files"
What do you like best about Dropbox?

That you can access your Dropbox account from anywhere in the world, and you never have to worry about your phone not backing up etc. YOu can also make your own files.

What do you dislike about Dropbox?

That there is no way to connect this to your phone or tablet automatically - you have to manually store everything in Dropbox rather than it syncing by itself.

What problems is Dropbox solving and how is that benefiting you?

It is easy to share a Dropbox link of images with clients, rather than attaching them all in an email.

Mid Market (51-1000 emp.)
Sep 21, 2018
 Source
Overall Rating:
1.0
NN
Naomi N.
Digital Marketing Coordinator
Share
"No longer relevant"
What do you like best about Dropbox?

DropBox was great back in the day when it was one of the first cloud storage options. It works if you're still using Outlook and Office products.

What do you dislike about Dropbox?

Once you switch to Google Dropbox becomes irrelevant. There's no need for it when Google Drive does the same thing, for free, and connects to all of the other Google Applications.

What problems is Dropbox solving and how is that benefiting you?

Cloud file storage, access to documents anywhere/anytime.

Enterprise (> 1000 emp.)
Sep 13, 2018
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Free services work better"
What do you like best about Dropbox?

I like the layout - it's a nice, professional, well-organized format.

What do you dislike about Dropbox?

I don't like the membership fees - the same services are available for free through Google Docs, etc.

What problems is Dropbox solving and how is that benefiting you?

File-sharing of large files, especially with outside contractors/auditors. Sometimes though, people like auditors are not allowed to use this site and have specific requirements which can be annoying if you've laready uploaded here.

Small Business (50 or fewer emp.)
Jul 30, 2018
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Slightly more features than the free version"
What do you like best about Dropbox?

2TB of space and collaborative workflows enticed me to try this product for team management. The administration console and email notification set up was incredibly intuitive, as was general account management.

What do you dislike about Dropbox?

The most important aspect of a file management platform is Availability and Dropbox business was not able to fulfill that essential need due to its severe system limitations. This lead to several issues with different internal workflows and customer complaints. The transfer speeds and file size limitations for non-admin accounts made Dropbox business completely impractical for sharing large files. The basic license is limited to 3 seats for a team for a collaborative cloud space, but for the pricing and functionality Microsoft Teams or Sharepoint are just so far superior. There is no additional automation options and it truly is just a repository to dump 2TB of content (slowly) to a Dropbox server.

What problems is Dropbox solving and how is that benefiting you?

Dropbox Business is trying to offer a collaborative space to share and upload files from external and internal teams. The benefit of this solution was hindered due to the bandwidth caps for users to upload files and the limitation of licenses to 3 internal team members.

Small Business (50 or fewer emp.)
Jul 30, 2018
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Dropbox - an Overpriced Product Left Lacking in Features"
What do you like best about Dropbox?

Being able to access files with any operating system.

What do you dislike about Dropbox?

It’s an overpriced service with no simultaneous collaboration.

What problems is Dropbox solving and how is that benefiting you?

We used it to share business documents instead of having to email versions back and forth.

Small Business (50 or fewer emp.)
Jul 24, 2018
 Source
Overall Rating:
1.0
JB
Jics James B.
Professional Customer Experience (Quality)
Share
"Enough to get you started"
What do you like best about Dropbox?

Accessible Anywhere. It has a base storage of 2.5GB which can be useful when you need to do an emergency backup of your files.

What do you dislike about Dropbox?

Other Cloud Storage offers bigger base storage.

What problems is Dropbox solving and how is that benefiting you?

I used dropbox as an emergency storage when I needed to have files from my phone to my laptop without using a USB Cable. I was not aware of the cloud storage stuff before and dropbox happened to be preinstalled on my previous phone which I thought I could use. I needed to transfer some recipes from my phone to my laptop and I do not have a cable handy. Since I am connected to the internet I remembered about cloud storage. I then checked DropBox and viola, it solved my problem on how I can flawlessly see my files using two devices. Having a cloud storage is way more convenient because you no longer need to bring cables around with you and you can save your file on one device and pick it up on another. The only con that I realized is that DropBox only offers 2.5GB as base storage but after searching online, I found out that other providers offers a bigger storage size.

Enterprise (> 1000 emp.)
Jul 06, 2018
 Source
Overall Rating:
1.0
Divya A. avatar
Divya A.
Hr Business Partner
Share
"Dropbox-Unsatisfactory"
What do you like best about Dropbox?

That it’s a shared file space, everyone in a team can place files there and update them

What do you dislike about Dropbox?

Hard to get into, blocked from many servers

What problems is Dropbox solving and how is that benefiting you?

Shared location to save files

Small Business (50 or fewer emp.)
Jul 02, 2018
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Pain to Navigate, Too Expensive"
What do you like best about Dropbox?

You get 1 TB. You can organize with several folders.

What do you dislike about Dropbox?

We couldn't figure out how to share files. So I canceled, or so I thought. I was charged again next month. And finally was able to cancel my account after a few pages through the cancellation process. I thought, I might as well use this as much as I can if they will charge me for it. But you can't drag and drop files properly and if you want to upload, you can only upload one file or one folder at a time. So I canceled my Dropbox Plus account, or so I thought.

What problems is Dropbox solving and how is that benefiting you?

I got Dropbox so I could share audio files for my podcast work.

Mid Market (51-1000 emp.)
Jun 13, 2018
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Not great for live sharing"
What do you like best about Dropbox?

There isn’t much I like about this program

What do you dislike about Dropbox?

Live sharing is super glitchy and has had a ton of problems when I have used it

What problems is Dropbox solving and how is that benefiting you?

Not many

Small Business (50 or fewer emp.)
Jun 04, 2018
 Source
Overall Rating:
1.0
SS
Stephen S.
Principal Attorney & Counselor At Law
Share
"Terrible Customer Service and Overpriced"
What do you like best about Dropbox?

Dropbox is easy to use. That's about it.

What do you dislike about Dropbox?

I dislike just about everything pertaining to Dropbox . Dropbox has some of the worst customer service people I have ever encountered. Dropbox essentially has a monopoly and its pricing structure is reflective of that. There is really nothing special about Dropbox.

What problems is Dropbox solving and how is that benefiting you?

None. My business pre-paid a year of service and we're stuck.

Small Business (50 or fewer emp.)
May 10, 2018
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Not user friendly"
What do you like best about Dropbox?

that i can view dropbox files in my computer

What do you dislike about Dropbox?

I do not like how it is not intuitive to use. i also dont like how limitted access it has if you dont have a business account.

What problems is Dropbox solving and how is that benefiting you?

Every single member using ddropbox in a business needs a business account.

Mid Market (51-1000 emp.)
Apr 10, 2018
 Source
Overall Rating:
1.0
CW
Christine W.
Founder
Share
"Terrible Customer Service"
What do you like best about Dropbox?

If I had to choose something I liked about the product, it would be that it does (ineffectively) store files on a cloud server.

What do you dislike about Dropbox?

Terrible customer service: Not responsive, lack of follow through, sales people incentivized to collect up-front annual subscription then fail to support implementation once $ has been collected

What problems is Dropbox solving and how is that benefiting you?

Cloud storage system. Did not realize many benefits

Small Business (50 or fewer emp.)
Apr 06, 2018
 Source
Overall Rating:
1.0
DM
Duccio M.
Special Education Paraprofessional
Share
"Far better alternatives"
What do you like best about Dropbox?

Easy to set up and implement in your workflow if your OS fully supports it. It's also free, I guess, so there's that.

What do you dislike about Dropbox?

Very bad file syncing, multiple errors and duplicates created. Poor bandwidth allocation.

What problems is Dropbox solving and how is that benefiting you?

Nothing as I dropped it for a better alternative.

Mid Market (51-1000 emp.)
Mar 22, 2018
 Source
Overall Rating:
1.0
JL
Jack L.
Investment Performance Analyst
Share
"Dropbox Review"
What do you like best about Dropbox?

Very user friendly and simple to navigate.

What do you dislike about Dropbox?

Sometimes large files take too long to download/upload.

What problems is Dropbox solving and how is that benefiting you?

Easily transfer documents using the cloud.

Small Business (50 or fewer emp.)
Mar 22, 2018
 Source
Overall Rating:
1.0
TM
Timothy M.
Owner
Share
"Dropbox Sucks"
What do you like best about Dropbox?

Nothing at all – I totally dislike this service.

What do you dislike about Dropbox?

Everything. It's a major pain to use, all the signing in and out. They keep trying to force you deeper into their swamp. Just let me download the freakin' files!

What problems is Dropbox solving and how is that benefiting you?

It solves no problems. The other freebie FTP sites like sendspace are so much more user-friendly.

Mid Market (51-1000 emp.)
Mar 20, 2018
 Source
Overall Rating:
1.0
JH
Johnathan H.
Founder/Webmaster/Community Manager | Professional Achievements/Projects
Share
"Dropbox is garbage"
What do you like best about Dropbox?

I hate dropbox is gotta be the worst free storage solution there is. Is 110% more confusing than Google Drive

What do you dislike about Dropbox?

The interface, the clutter, it tries to trick you into purchasing more space it is awful.

What problems is Dropbox solving and how is that benefiting you?

None, I don't recommend it and our business uses Google Drive which is far superior.

Small Business (50 or fewer emp.)
Mar 19, 2018
 Source
Overall Rating:
1.0
MC
Melissa C.
Chef
Share
"Not so Happ"
What do you like best about Dropbox?

I can easily locate my files from my phone.

What do you dislike about Dropbox?

Some programs are not capable with all systems

What problems is Dropbox solving and how is that benefiting you?

Able to transfer files easily, easy to keep files in order by date, size or name