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Chatter
Connect. Communicate. Collaborate.
4.1

( 942 )

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Chatter Reviews & Product Details

Chatter Overview
What is Chatter?

Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
Social Media
Chatter Categories on Findstack
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5.0

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Ask Questions about Chatter
What Chatter is best for?
How does Chatter compare to Zoho SalesIQ?
What are the pros and cons of Chatter?
Chatter Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Chatter Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Chatter Media
Chatter video thumbnail
Chatter 0
Chatter 1
Chatter 2
Chatter 3
Chatter 4
Chatter Screenshots
Chatter screenshot 1
Chatter screenshot 2
Chatter screenshot 3
Chatter screenshot 4
Chatter screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 29, 2025
Chatter Logo
942 Chatter Reviews
4.1 out of 5
Enterprise (> 1000 emp.)
Oct 08, 2022
 Source
Overall Rating:
5.0
HV
Harsh V.
Developer
Share
"Review for Salesforce Chatter"
What do you like best about Chatter?

Chatter is an excellent and innovative enterprise social network which connects employees across the whole organisation to provide support for case management, sales opportunities, approvals, etc. It's CRM experience, and the knowledge-sharing solution is next level.

What do you dislike about Chatter?

We needed to enable Chatter Plus to avail of many new features in Chatter. It has further increased the pricing per user, increasing our project budget. Maybe Chatter can come up with more long-term plans to meet many requirements.

What problems is Chatter solving and how is that benefiting you?

We used Chatter mainly for our organisational communication and approvals from people. Also, we have used it for knowledge-sharing articles among our developers, consultants, managers and users. Overall experience is excellent and user-friendly.

Mid Market (51-1000 emp.)
Sep 28, 2022
 Source
Overall Rating:
5.0
SD
Shanelle D.
Customer Service Expert
Share
"Drives Clear Communication and Unity"
What do you like best about Chatter?

I like that I can easily access this to view details on different cases within our company. It keeps me organized.

What do you dislike about Chatter?

I have experienced issues logging in and resetting my password a few times.

What problems is Chatter solving and how is that benefiting you?

Keeps organization and track of customer cases in one place, making it easy for everyone on the team to be on the same page, avoiding confusion or misinformation.

Small Business (50 or fewer emp.)
Aug 02, 2022
 Source
Overall Rating:
5.0
GR
Gus R.
Chief Ventures Officer
Share
"New social network for our company"
What do you like best about Chatter?

Receive updates on the progress of any document whether it's a PDF, Word Doc or PowerPoint. We formed a community within the business used for secure collaboration and knowledge-sharing

What do you dislike about Chatter?

The app is free if you already have a Salesforce account but If yiu don't it is charged at $15 per user

What problems is Chatter solving and how is that benefiting you?

Collaborating on an upcoming presentation in real time and attributing activity to individual employees.

Mid Market (51-1000 emp.)
Aug 01, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"easy to communicate"
What do you like best about Chatter?

While working easy to navigate and chat.

What do you dislike about Chatter?

slow when internet issues and loads late

What problems is Chatter solving and how is that benefiting you?

not lose track of work

Mid Market (51-1000 emp.)
Jun 02, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"effective and efficient"
What do you like best about Chatter?

the fact that it is user friendly and easy to work on

What do you dislike about Chatter?

constantly getting disconnected while working

What problems is Chatter solving and how is that benefiting you?

chatter allows us to communicate with our customers while providing exceptional service

Small Business (50 or fewer emp.)
May 02, 2022
 Source
Overall Rating:
5.0
Priyatham Y. avatar
Priyatham Y.
Software Engineer Intern
Share
"Best Business Tool for Organization Level."
What do you like best about Chatter?

The Best Feature I liked the most in Chatter Application is its the all-in-one platform for all ticket raising, Can say this is the best Enterprise Social Collaborating Tool.

What do you dislike about Chatter?

As a part of the Chatter User, I do not find any flaw in the application to be mentioned here. This product is already on the better path and the improved manner.

What problems is Chatter solving and how is that benefiting you?

Sharing Files, Data, Team Tracking, These are some of the problems/features we used in our organization. The benefit I have realized is it is a very smooth and easy-to-use application.

Mid Market (51-1000 emp.)
Apr 26, 2022
 Source
Overall Rating:
5.0
Relishiya T. avatar
Relishiya T.
Software Engineer Intern
Share
"Chatter for instant business Messaging"
What do you like best about Chatter?

Chatter is really a good platform which is provided for instant business messaging, team chats , conduct meetings and conference calls ! It also provides functionality to share contents as well. Also provide with comments, confirmation and inline accesses!

What do you dislike about Chatter?

Almost all the functionalities in chatter are good enough! It would be better if the user interface would have been created little bit better to improve user engagement

What problems is Chatter solving and how is that benefiting you?

Instant business messaging, content sharing, documentation share, providing secure communications, can schedule meetings and business related calls, background audio filterations

Mid Market (51-1000 emp.)
Apr 21, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very good"
What do you like best about Chatter?

This is the best tool I have used for collaboration with colleges and or with community members.

What do you dislike about Chatter?

it is part of Salesforce, and not available as a separate tool or app.

What problems is Chatter solving and how is that benefiting you?

It is been used for collaboration with other experts related to technical help or to provide help to others. very prompt way to discuss with others.

Small Business (50 or fewer emp.)
Apr 20, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"One Stop for all Group talk"
What do you like best about Chatter?

Salesforce Chatter is a place where we can send communication to all members at a place

What do you dislike about Chatter?

nothing like disliking in the chatter group, chatter group do the job well

What problems is Chatter solving and how is that benefiting you?

we can have private group, public group, and listed groups

Enterprise (> 1000 emp.)
Mar 22, 2022
 Source
Overall Rating:
5.0
Antoinette Y. avatar
Antoinette Y.
Booking Agent
Share
"Sales force nova"
What do you like best about Chatter?

I found the easy interface so helpfull to find all needed info as working on my booking request. The organisation of the tabs and tools very easy to access

What do you dislike about Chatter?

The downsides of chatters the reloading issue of each tab

What problems is Chatter solving and how is that benefiting you?

I work as a booking agenet and we use the chatters to receive our booking request from clients so its very helpfull to have all info and communication assorted in the same place