Chatter Reviews: 4.1/5 — Solid Choice

Everything about chatter is quitr unique and has helped us stay connected at an organization level. It has been a seamless experience using chatter and team at salesforce is super supportive

There is nothing much to disĺike about the procduct, prpbably the costing can be made a bit more economical that is it.

Chatter helps us stay connected at an organizational level

I LOVE that it attaches to the specific account or item that chatter is on. That paper trail helps give context, etc.

There is not anything in particular that I dislike. Its purpose is not to be a chat room but to be a way to chat "on" a specific location in SF.

We are using this to collaborate on clients' needs, keep accountability for unfinished tasks, and notify team members of updates, new needs, etc., of the account.

It is a great tool to formally share information, updates and documents with in your organization and keep track of campaigns and leads with minimum hassle. Its is very similar to social media plaforms but with a formal UI and user experience.

Nothing to mention here as i have never had any issues whatsoever.

Managing BD communities and sharing the latest market intelligence with them.

It is as simple as using a social media platform for connecting with a wider audience or broadcast any important piece of information with in your organization.

I think user interface could be bit more peppy, I don;t have anything else to point out as i have actually worked on it for good amount of time with zero issues.

Seamlessly connecting with the BD community within the organization. Keeping track of the progress made on various business leads and campaigns run by Marketing teams

Chatter is absolutely essential in the way we collaborate around data in salesforce. It has so many features that make life a lot easier when having a "conversation" about a particular record in salesforce.

With the constant addition of new features and the complexity of how those features are implemented, it may become a change management nightmare when communicating what some of these features can do for our users. Because this product is so feature rich, you really need a team dedicated to extracting all the benefits from chatter

Some problems we are trying to solve with chatter is encouraging record level conversations and collaboration to action on all the data we have. The benefits that we have seen so far is that with increased usage of chatter, our users like it more and more compared to chatting off-line about a particular record or over email. In these cases, specific conversations about records are on the records themselves in salesforce and for historic and continuity purposes this is what we want.

Easy to collaborate with colleagues and easy integration with CRM

Other collaboration tools might be more effective for entire company support

No real problems solved with Chatter.

Chatter has a variety of features that are very helpful as it relates to Project Management and Resourcing. The ability to keep a historic feed related directly to a given activity allows you to review how and why you made decisions in the past. The @ mention feature from outlook email that allows recipients to respond without opening the Salesforce/Kimble application directly greatly cuts down on response time. Finally, the ability to search all chatter at the organizational level is outstanding!

Some the features cut both ways- they are helpful in certain circumstances but irksome in others. One specifically is continuing to notify individuals mentioned in the feed when the conversation may have moved past the need to include them. This feature can be turned off but many users are not aware of that.

We are solving resourcing, project planning, requirements gathering and hard/soft booking.

The best part about chatter is it is just a configuration change and it can be enabled for all the objects for the users to collaborate and talk regarding the specific records and share information.

The one thing I dislike if we are related to the record in salesforce and if there are any comments on that record, only when the user is tagged and posted then only we get an email but if there is a way if we can get emails irrespective of the tagged comments would be great.

I use salesforce chatter on my day to day basis, for many custom and standard objects like accounts etc. Users use this collaboration for the users to talk about that particular record and share docs and information within the organization.

I love how simple it is to use. It's very intuitive and helps with collaboration.

There's not really anything I dislike, but am always welcome to more features.

Being able to communicate with each other is a lot easier.

It's very helpful for chatting purposes. It's best suited for business customer interaction and issue solving. Easy to use. Very handy tool to make communication easier.

Latest features need to add . Although it's easy to communicate, need to add additional features like how slack is supporting. Calling features need to improve.

Best suited for business customer interaction and issue solving. Easy to use. Very handy tool to make communication easier. Nice easy toool. Yes business increased with easy customer interaction.

Chatter is an excellent forum that proved to be one of the leading applications. We can manage the file system and collaborate with users within a project or among different teams. Very easy to use and understand.

The ability to chat with users is limited compared to similar kinds of other applications. The option of attaching documents supporting various types of files is a drawback.

Chatter is visually amazing and helps end-users to navigate to various portals and pages, similar to that of a newsfeed which is very similar to that of a social-media app.

Chatter is extremely user friendly- ease of use is great

doesn't do anything outside of the box, that isn't really a negative though

chatter is great for internal communications within opportunities as we use salesforce as our source of truth

It's a good tool and it works like it's supposed to. We're not power users by any stretch and still we are able to get things done. It's a good product still prefer some other tools but overall a great product!

I can't put my finger on anything specific. SF can get a little cluttered and a little overwhelming but I do like the seamless integration across the board. Also the products are a bit different from competitors which means it takes time for employees to ramp up.

Our team and the teams in other regions are primarily using this to communicate internally specifically around deal insight and management across the organization.

It's easy to tag people and also see past conversations.

There's nothing really that I don't like about it. If needed, you can edit/delete/etc

Internal coordination with teams, tagging people to get tasks done quickly, and see past conversations

Being able to communicate with peers without tracking emails and then remembering to update the info in Chatter. This makes life so much easier than sending countless emails

The apple interface needs a bit of love. Overall the system works amazing and fairly well on iOS. However, I have had frequent issues with attempting to update the chatter conversations.

Being able to respond to clients more quickly, communicate with peers across offices without leaving the larger platform, and optimize workflow. It is also super helpful to tie in on the home screen.

Salesforce Chatter has helped make it easier to differentiate our groups in to large groups with open discussion to smaller more private groups with better control of proper access related to role.

With Salesforce Chatter the problems have not been with the program, but rather with the proper training and understanding of options within our workforce. If there could be a better follow up or refresher training for those having trouble adjusting, that would be most helpful.

Salesforce Chatter has been helpful in grouping conversations and files appropriately dependant on purpose of meetings. It has made it easier to properly assign files to the groups that need them.

The easiest way to set up groups and streams. So you can put relevant content in places you want to share. It is very easy to setup, share content, polls, questions and etc.

I always like better designs, and it seems very pretty old. I would like to have something different, speedy and very, very easy to use. Salesforce itself is very complicated to configure and use.

Communication with employee and employer, and share achievements, comments, kudos and etc.

It is free with Salesforce. The app is fully integrated into the system and there is no need to do any install. It is very simple to use, if someone is familiar with social media then it is just as easily learned and used. There are plenty of learning tools to get people training. You can have the messages sent to email or just see it on the browser when working. While working in a record, making a chatter post there removes any questions where it was made and which record you were taking about.

It requires you to have the system open to use the chat feature. It would be helpful for it to be always running. Depending on email for notifications can be an issue if you have a spam filter that is too strict and lose a notification. Using it in the browser, if the company installs add ons that blocks JavaScript or pop-ups it might not work for people as they will not have it working or getting any browser notifications.

Staying in communication with coworkers, losing contact or having questions about specific records. Missing information due to having people construct an email or instant message in a separate app where details can be missed.

We use chatter to keep track of our opportunities, how long they have until they need to renew, and changes in deal size. It's a really great way to centralize information so that anyone can see updates on the account and an easy way to keep track of changes to the account/opportunity over time. It certainly makes things easy to remember, and you can have peace of mind that you didn't forget something. Another thing I love about Chatter is the tagging system. It notifies users when they have been tagged in a comment and flags it for review by sending them an email, which they can reply to by either responding to the email or directly to the comment in Chatter.

There aren't many things that I dislike about Chatter, as overall it is an excellent product. One feature that I haven't made use of/don't see the use for is the ability to follow other users. I suppose it makes it easier to know their activity, and I see that this could be a good use for certain businesses, but in my current role I have not found a use for it.

In my role, I've been able to make sure that deals don't fall through the cracks and that customers are not ignored by tagging account executives in Chatter. I've found it immensely useful when it comes to staying on top of our upcoming renewals and opportunities, and it helps our team stay aligned.

It's a great place to chat with your colleagues and stay on the same page since all the information is there in salesforce. We use this during handoffs. For example, once the client has signed, I hand it off to onboarding. Chatter is a great place to smooth out the transition process. Should anything come up in the future, there is a neat record of all activities that can be referenced. It's how we communicate between departments likes, client success, sales, finance, onboarding, operations, etc. Whenever you're "tagged," you'll also receive an email notification. The convenient part about this is that you can reply directly in the email for quick action. Or open up the chain to the direct salesforce link.

The chatting functions are very limited. It's mainly used to type short messages (think twitter size). There is no way to format the messaging either (such as using bold, bullet points, etc.). This is purely used for short messaging. You can't attach images either. There are many times I wish I could attach an image or document to the chatter chain for convenience and to explain an issue. There is an attachments section in salesforce, however, they would have to view it separately from the chatter chain. If there are different chains of messaging, it might take some time to sort through them and find the right one.

This is much more efficient and cleaner than email and slacking each other. Since the client's files are all in salesforce, there's no need to link to different pages or gather people from different departments and get them up to speed. You can easily tag them into chatter. This prevents clutter from building up in inboxes and slack. Although you receive email notifications, this only happens when you're tagged. If not, you can check on the chatter chain as needed without incessant email notifications.

being able to communicate with on directly objects in my salesforce org

mostly where it is placed in the latest interface in org. It can be customized though

Connecting info response directly with cases and issues relating to objects is helpful to my team

- We can do posts and comments on the record itself via chatter that helps to avoid all the back n forth with the agent to share record links and then look into something - Chatter also have the option to tag salesforce users, which notifies via email who have been tagged - We can add attachments as well in different formats.

Nothing to dislike simply loved it....................................

Being Salesforce Admin, it is always an issue to ask record link and then look into the records; through chatter sales reps or ops can directly tag us on the record itself and can relate what exactly they want us to look into for further resolution, also we have integrated chatter with service now, so that whenever someone tag to defined group it creates ticket automatically which is amazing. We can limit the audience too via chatter if we don't want it to make it available for everyone in organisation

The OS AND UI are brilliantly designed and functional.

Some of the hot keys don't work fully as planned but still works better then most similar softwares

Problems are essentially day to day operations but the benefits it's the optimized communications and transparency.

Chatter is a place in Salesforce where users can post and view the activities they have access to see. It acts as a common forum for the Salesforce Users to Post the Activities. It can be used with multiple automation tools like Process Builder etc. There can be automation written on chatter to Post the feeds like Sales of the Company with multiple Criteria. Chatter is one place where you can assign tasks to other users, and you can notify the users with a Feed/Activity to take care. Chatter is an essential tool and forum in Salesforce to keep the teams in sync with each other.

There is nothing to dislike about chatter as it is the Common forum required in Salesforce to keep everyone updated with the latest feeds. They can work on the User Interface of the Chatter to make it more attractive for users.

The Major problem solving with Chatter is that we can post the feeds within a Team, and people who are part of a group or have access can see the feeds. Activities and tasks can also be aligned, and notification will be passed to the user on Chatter. Automation tools can use it like Process Builder, which can Post the feeds when specific criteria are Meet. We can share News files on the chatter in the Public forum.

Its user friendly, easy to navigate and use

There are newer apps to communicate with now, that have more functionability

Communication, fast reliable

Chatter is a true Facebook feed inside your Salesforce. It's so powerful and so easy to use.

Could have even more features to make it even more powerful

Chatter it's our main tool use for communication, mainly between sales and marketing

You can chat with your teams and you have the data infront of you since it is a part of SFDC.

Nothing that i can think of. I like the older version better

Talking to teams on daliy basis check their data on SFDC and give my inputs there itself.

I like that the chatter have so many features on how the software can be use. It allows you to take advantage of the social networking approach by letting the users to establish networks of coworker, and team peers to follow, and allow them to streamline productivity by keeping everyone on the same page & updated on documents and projects. I think Chatter is a software that can be use for different type of business or people for a long time without faded out. Believe me if I put my name behind it, the product is a good product. I'm a very detail and careful person when it comes down to purchases anything because I like to spend my money wisely!!!

The only thing I dislike about chatter is that it can be cine clutter but other then that it's great. Sometime the program freezing up but so do other software that you may work but overall it's not a bad prouct to have her try.

Being able to communicate without sending an email, share content others people might found valuable. Its easy to go found information that you're looking for. You're able to shape on how other might perceived you. It's also easy to maintain and grow relationships. The Chatter program keeps intouch with any and everybody you will like to contact without using email or a phone. It's a good product to share with others.

I love the ease of use for the user! It is so user friendly.

You have to tag individuals each time to reply to them.

We are able to communicate about particular projects, opportunities, or clients with ease. There is no confusion.

Multiple team members can comment on an item and Chatter correlates and groups individual comments in a way that can be searched and displayed. Ability to tag users to notify them and also add images is a bonus

No downsides that I can see. Chatter is built in to Salesforce and is easy to use. I guess a drawback would be if you want to @mention someone who is not a user in your SF org...

The benefit of keeping project stakeholders updated in real time with a quick, relatively informal chatter post has facilitated a lot of agreement outside of formal communication forums. It also helps presocialize ideas with stakeholders.