Chatter Reviews: 4.1/5 — Solid Choice

the notifications and its linked to the file so when you get an email its goes directly to the client really help full

no problems right now, its working very well

quick responses to the clients keeping it all in one spot easily to read to review

The ability to communicate across multiple teams attaching that note to a specific contact within SFDC.

I wish we could upload images or documents.

Working in Customer Marketing, I work with just about every department in the company in some way. The ability to be able to tag the account rep in chatter and communicate in real time has been helpful. Also I love the email notifications.

I like that we can easily view student cases and then transfer them to the necessary individual.

Nothing to dislike! The software works great with our programs.

I am able to efficiently assist students when they submit questions to our department. Other advisors are able to easily tag us if there is a student case or question they have.

I use Chatter to talk to my team and other teams primarily about support cases and opportunities. It allows me to easily tag (or be tagged) so everyone who needs to be notified, gets notified. Nothing slips through the cracks.

I have no complaints. Everything works as expected.

especially with cases it is very important for all involved parties to know what's happening as well as who is responsible for each step.

Easy to send message within your team members or organization. Important details can be shared by marking our team leader and manager. Once you send message in Chatter it will be visible in Chatter inbox and one copy of the message will be sent to the email of all the recipient.

There is nothing which I dislike about Chatter

We share short messages to the team while we are away from our desktop or sharing important ticket number to the team. Benifits of Chatter is it's like texting someone within your organization

It's efficient and allows me to not have to send an email to tag someone in a case. I can attach and tag what I need, which also allows me to track.

I wish I could attach it to a student's case and not just a person or an alert.

Efficiency and staying in one CRM system.

User interface is great and makes it easy to communicate with colleagues. Being able to add pictures/video is a great attribute to directly communicate via chat.

We have trouble receiving notifications if multiple people are tagged but the response doesn't include a tag to them.

We are able to directly update people on the files we are working on, making it easy to navigate directly to what needs to be worked on.

The simplicity to use and user friendlyness of the Salesforce chatter is the USP of it being number 1 in the market. Salesforce enables Salesforce developers to develop different forms of customisations that help tweak it as per companies needs. Easy options that show insights of the data, help to connect with different individuals in the organization and be updated about companies news and recognitions is being so much social in professional life.

Though it has most the features for a socio-profesional chatter, it lacks a P2P Chat feature and a group chat feature. Had it been there it would add icing on the cake. No other complaints from what Salesforce chatter is offering.

With no internal chatter being available earlier, the internal communications and announcements were made only via bulk/group emails and that cluttered our inboxes. Some important customer emails got missed at times due to the internal emails. Having started Salesforce chatter in our organization, all our internal communications, announcements, award recognitions, new customer win, appraisal announcements, recognizion for employees completing milestones, welcoming new joinees everything is done at a single place within Salesforce chatter thus solving the problem. Another plus is that I do not need to remember separate credentials for Chatter but I can straight away login to the Salesforce chatter with Single sign on feature provided by my company.

The reach to every person with just an @ it great

No dislike as such flr chatter. It does what it suppose to do

The problem that is being solved by this technology is we do not have to call or mail a person

Real time updates and sharing on the CRM system. Salesforce CRM is used and this plugin allows activities or updates to be accessed in different regions as well

Sometimes there might be too much information, UI could be adjusted.

More knowledge and information sharing. Good to know on latest updates or customer information which might not be able to in real time.

I like how easy it is to pull up chatter in a record. It’s simple to @ someone and make a comment. Then it’s visible by anyone for context.

Nothing I don’t like! I am sure there are improvement areas, but it works perfectly for me.

We are solving the issue of having conversations that are related to a record outside of salesforce. This creates confusion, so we are gaining visibility with Chatter!

Can get all the required information about my customer under the same roof

Well nothing as such however sometimes it takes time to load information

Creating leads and trying to convert them for business

It is properly organised tools.You get all the details if you know to navigate properly

As of now nothing as such. However some time it is slow

Solving & organising customer data in a more secure way

Connected to the CRM you use anyway, connected as well to Leads and Accounts you´re working on.

For those that do not work regularly with Salesforce anyway, it is an additional tool they need to login to and work with.

Quick communication during the Sales process with people working on the same industry, segment or even client across teams. Very useful to keep all communication on an account in one place, even with Customer Success team, so that everybody can have the full documented overview across the client.

We can easily use the "Mention" features of chatter feed to get feedback faster and communicate seamlessly across teams about project updates. We can easily create groups, polls, and comments. If required we can share the attachment as well through these chatter features. We can send an email as well through the chatter feed. Even we can implement the API with the chatter so that we can tag, comment, attach files within a second.

I believe we cannot send a private message through the chatter. and also I have not seen any date filter to find the old chatter quickly. We cannot send an email to the external customer through the chatter. It means external customers won't receive an email in their inbox when we send through chatter feed. Apart from this, I don't remember any negative points.

1) Updating the comments. 2) Sending an email. 3) attaching the file to the chatter. 4) Tagging / mentioned the case requester for any updates.

A ferramenta é uma das melhores para se compartilhar informações dentro de uma empresa, seu uso é facil e o que eu mais goato é que todos os membros de um projeto por exemplo conseguem acompanhar tudo por meio de dispositivos móveis.

Gosto de tudo no programa, não há nada que eu possa falar contra, é perfeito.

Gosto de tudo e geralmente não tenho problemas, só achei umbpouco difícil de usar no início, mas consegui ajuda olhando no site.

Our company has started leveraging chatter more frequently. We are finding that it is a great method of keeping communication regarding a certain record on that record. It decreases the need to go searching in other places for the information and keeps everyone involved up to date.

We have noticed page load slowdowns. We are loading files which may contribute to that issue.

Prior to using chatter, information regarding an opportunity would exist in email and in different forums. Not everyone involved would be leveraging the same information. This ensures that all of the information stays accessible and in 1 places.

Chatter is the main location for the most important communication regarding our accounts. By using Chatter, we are able to view the history of an account and get a high-level overview of what has happened in the past. It also allows us to tag our executives for any kind of approvals regarding an account opportunity.

There are some automated messages that are added into chatter that end up cluttering the section.

Chatter gives us a space for action items and communication with leadership regarding particular accounts and deals. We have many ways of getting in touch with each other but this is the best way to track the most valuable business insights and decisions.

It's easy to track communications between teams and individuals as well concerning SFDC cases, any operations updates, etc.

Unless we have Chatter up all the time, it doesn't integrate well with Outlook/email updates. We get a separate email every time a Chatter comment is made, vs. continuing on the same thread like Chatter itself does.

Solving submitted cases with Chatter. It helps with consolidating communications with teammates and see conversations on the same topic all in one place vs. sending each other emails.

The ability to easily collaborate with people across our organization on Salesforce.com.

There really isn't anything that I dislike about using this software.

The ability to collaborate with others in the organization and share files and status updates.

Best to engage, motivate and connect employees. Whether it is B2B , B2C ,or simply user interaction chatter makes the to-and fro communication a breeze. We can create groups based on profile , portal roles which helps in maintaining who sees what. Any Questions any time just post a message and relevant person will be able to see it, action on it and resolve the query. Great forum to provide insists, propose ideas, campaign , lead information, track team, view feed , action on records ,access using salesforce1app and lots of more good stuff. As this is built on salesforce so whatever the requirement it can be achieved through simple point and click or development.

Nothing to dislike, if you have anything which involves any type of communication between any number of shareholders salesforce chatter is there to help you.

B2B communication between the parter vendors B2C communication using communities for greater customer interaction. Creating support atmosphere where old customers resolve new customer queries. Internal Salesforce Platform User interaction and flow to messages to correct groups and maintaining security about who sees what.

Chatter is an easy way to communicate to coworkers without needing to bring in another tool.

can only use while in Salesforce so if the whole company is not using it, it does not help.

The efficiency gained by keeping communication centralized with ticketing is huge. A big issue has always been finding the communication thread and this solves it by keeping it centralized.

It’s easy to use and interact in the platform.

I dislike there aren’t many options to personalize your profile.

Helping our organization connect on an informal social platform.

You can see how companies are getting on externally and also how your internal colleagues are getting on. I can also see sales/support/customer service in one place. Also you have a mobile app!

Log on process - should have an icon on desktop instead of opening URL

We have a better relationship with customers

I really like the email notifications and that you can attache files.

Chatter is great but it would be nice if it integrated with Slack to get notifications as well as via email.

We are able to communicate across different departments and have written documentation on conversations.

Messages will be logged permanently we can refer it back at a later time. Increase the collaboration between people all over the world.

Messages we send might be visible to those who in higher tiers. Needs a bit of privacy as well

We don't have to wait for ask the expert on particular field. In Chatter we can ask anyone at anytime and then refer it at later time . Provides authenticity.

I love how easy chatter is to use. When using salesforce its great just to incorporate chatter to talk with my sales team and to assign tasks for them to complete without having to physically call them or write out an email. Chatter reminds me of a social media platform that only my co-workers and business partners are on. Really great way to share information. Chatter is very much helpful because it makes it very easy to also track sales and have immediate discussions with those involved in the sales process of that lead. The upside of chatter is there is a free trial period that gives you the chance to learn the chatter system before you pay for it .

I don't like that chatter isn't the most user-friendly when first setting it up. There is a learning curve which is about a week or so. Maybe it's just me because I'm so used to how Facebook user interface is. It may have taken me a little more time to learn chatter.

I solving a huge communication issue within my organization. We use to use another platform like chatter but it was hard to get everyone to switch over and stay consistent with it. Chatter makes it easier today because its more of a social platform to talk with business partners. It doesn't all have to be business you can even talk regular life and your social life. it's like a Facebook but much better to incorporate your business into.

I love how Chatter was always so easy to see. Because it is in the application itself you will never miss a communication. I also love how you can tag people in your chatter posts (@janedoe) so they will get a notification that it is important to them.

There aren't many downsides. But one might be that you will need to continuously refresh your chatter to see new posts. You don't get any sort of notification that something new has come up on chatter unless someone has tagged you like I had mentioned above.

I feel like communication is a big problem across all types of careers. Whether its between departments, coworkers, supervisors etc. This chatter feature gives you another option to all stay on the same page.

Well, it's a great reminding feature and using it can be very helpful to yourself and absolutely to your colleague and manager. A salesperson can really take advantage of this. Every comment there would be documented, and you can follow up on a case easily even if you forgot something.

The layout can be improved, also there is a small difference using Chatter in Salesforce Classic vs Lightning.

It keeps all the information and comments attached to the account and the record.

Chatter is so amazing- with so many different departments, chatter makes it so helpful to quickly and conveniently correspond through out the company.

I have not found much that I dislike about chatter.

Chatter makes it so easy to get those quick responses that guests are demanding of us.