Chatter Reviews: 4.1/5 — Solid Choice

If you're tuned into Chatter, you can keep track of what is going on in the organization a lot more cohesively. We use it in conjunction with Salesforce CRM and being that it is in the same software, everything is really smooth. I also like that you can see which employees are online. For our company, it's likely that if you are at the office that you'll be online on Salesforce/Chatter. If I'm in early or staying late I can see who else is, and know that I can communicate with them and that they'll get right back to me.

It's not very easy at the forefront to understand why one should use the Chatter interface at our company.

Communication is key, and it allows our team to keep in better touch. It minimizes doing things twice, answering questions twice, etc.

I like that multiple people can be engaged in a conversation at once.

Sometimes you are tagged in a conversation that has nothing to do with you.

Comminications and history of communications

You can talk to colleagues without sending emails or using skype — all in one place, easy to share content across the globe (if you work at MNC), ability to see history of communications

Desktop app as well as mobile app are looking very old and outdated, there is now way to talk 1-1 with somebody, and overall 'one more chat tool' made the level of Chatter adoption in the company very low

Sharing information, updating coworkers, having a history of communications per account or opportunity and many other places

I like that Chatter has given AECOM a global social network for within the company. Through chatter I have had a chance to learn the names of other experts in similar fields as myself, ask for help from them, and provide help to others, and learn what some of them are up to thanks to their posts on chatter. It gives AECOM employees a way to connect outside of working together on a project. It is also great that Chatter is integrated with our windows login accounts.

I do not like the software itself. It is annoying how chatter keeps trying to stay on top of other windows, or constantly sends popups from new posts. There needs to be more control as to what groups will be allowed to pop up. It would also be nice if chatter would have a "new message" notification in the windows tray that stays there until I read the new messages ( for the groups that I designate as important only).

We are using Chatter to connect a globally spanning corporation together. As I stated in what do you like best, the largest benefit has been the ability to see and get to know other experts in the company.

Chatter is easy to use. It doesn't take any special training to figure out what you need to do. Part of this is because there aren't that many features or options, so it's easy to master it quickly. The ability "@ mention" a person, group, account, etc is exceptional. As are the notifications that happen when you are mentioned by someone else. Chatter is an easy way to begin an internal dialogue inside your company and to keep information flowing. It's not perfect but it's a good start for many companies.

I find it hard to search for things in Chatter and to go back and find important threads that I want to reference. Like Salesforce.com itself, it could use an interface update. It's starting to look old and outdated.

Increased internal communications. Unfortunately not everyone has embraced it, especially some executives, so that causes a little slowness in adoption. Overall the sales and marketing teams have fully adopted it and are using it to stay in better alignment.

Easy to use and easy to train new users on. The ability to email to chatter is helpful for field-based sales people

No text-to-chatter functionality The system structure is time-based as opposed to file structure based, so it is difficult to use it for a repository for content on topics that are actively in use

Communication with a large, field-based sales team

Great collaboration tool used within and across the SF instance. Gives access to skills and talent within your organisation, helps build teams internally, moves content and information quickly within the organisation. Chatter has the potential within a business to increase service levels and solve issues internally and externally with great efficiency. There are however problems.....

Our experience with Chatter is one of frustration as if only a segment of the business use Chatter it effectively becomes obsolete. Messages and information or missed with critical knowledge and events not reaching the relevant audience. Chatter for us just did not work. At the start the team liked the idea and were all active however after a short time and the novelty wore off, it simply was not used.

Using the data and information with SF alongside social collaboration to enhance service levels, knowledge and increase internal productivity.

It is a good localized source for brief internal updates, managing documents, and transferring information. It is easy to follow people or groups, and topics.

I just really forget about it as a resource most of the time. Email and other tools just seem to stay front of mind more easily.

We use it for mass communication to people who have chosen to learn more about a particular topic. It is a good tool for transfer of information.

Chatter is a great way to have conversations with your coworkers. There is no irrelevant email threads from people hitting "reply all;" - works well as a chat service.

At the moment not being able to run reports on Chatter posts can be a problem.

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I've always thought that the social paradigm was a great way for colleagues within corporations to interact. Chatter is a great attempt at allowing people to interact more organically. I use Chatter mostly to draw my colleagues into places in the system that need their attention using the mention functionality (@). This alone saves me quite a bit of time, as opposed to having to copy the link into the email.

Some of the activity feeds contain information that I don't really consider relevant. I would like better ways to filter and obtain the information I'm most concerned with.

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Nice UI. Constantly evolving as Salesforce add more capability release after release. It is a good for users who spend most of their day using Salesforce

Not really effective as a 'company-wide' tool, unless all the people in the company spend most of their time using Salesforce. Difficult to adopt.

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It's threading within Salesforce. Within the context of an account, opportunity, case etc

Totally outdated insofar as today's collaboration and communication style workflows are concerned. Slack will be the tool chatter never lived up to inside of Salesforce

No comment

I like that you can join different groups and like other people's posts.

I don't like that it is very difficult to attach files to a post. There needs to be more file type options to attach to posts. Also, it is very tedious to attach multiple items.

I am part of a business leader group that is across multiple sites. We share our progress and discussions on Chatter to be on the same page and learn from each other.

If your mail tool is SFDC, is a good tool because you write on the records.

if you use many other tools for communication, like outlook, skype, MS meetings, etc, having also Chatter makes difficult to keep track of all your communications.

Is easy and quick to send a message when you are in a record, it avoids to copy and paste the link and send it to another person by email. It saves time.

I like that Chatter provides a place for my colleagues and I to post information and conversations directly related to a lead/opportunity. This gives us the ability to provide further context to an opportunity that may not be applicable to some of the fields in Salesforce. It also acts a way to directly tag the person and ensure that they see important information that I may want to make them aware of. I also use it to publicly post my activity on a lead. Say I've spoken with someone and they asked for a call back or I had a certain conversation with them, I can post that on Chatter so if a colleague of mine needs to work the lead while I'm out or wants to assist, they can easily get context to what I have been doing on the call and what has been said.

It really bugs me that any posts made in Chatter on a lead disappear when the lead is converted to an opportunity. That means that if there is any relevant information I want to keep, I have to make sure to copy the information and put it down somewhere else so I can post it back into the opportunity. That takes some time, especially if I have multiple chatter posts detailing a lot of back and forth.

We solve the problem of having opportunity-specific conversations that sometimes may be discussed in person or via messenger posted somewhere publicly so there is a "paper trail" so to speak. Something that can be referenced in case of any issues or somewhere where people can more easily collaborate and provide insight.

if you and your team are Salesforce.com users then this feature of the software could be very useful in communicating with others on your team. it also enables you to send emails to contacts within the system that you or someone else has entered and save files as well.

while useful for users of the Salesforce platform, there are just so many of these available today it feels like another me to product. you also open yourself and your files up to yet another way to get hacked and should you decide not to renew your license, or if you team makes the decision for you, you have to go delete everything and move it elsewhere.

communicating with members of my own sales team, creating email templates for marketing campaigns and managing them in one place.

I like the ability to have management directly reply to you as well as see the exact time they answered your post as well.

Chatter has a bit of a lag for something that's supposed to be used as an instant messenger. It takes a bit to refresh the group to see new posts.

Chatter is the best way for my team to communicate with each other virtually throughout the day. Questions are open for viewing to any team member but also gives management the opportunity to reply individually to each question.

Chatter was an integrated chat tool within a sales funnel platform that we used at a regional telecom company. All the account executives (lol) at the company were required to use the sales funnel platform to generate leads, manage customers, and generally harass the public about fiber offerings in the area. Since we were required to use the sales platform, we also were told to utilize the chat function within said platform. It was useful for internal communications, tracking convos, and reference to said convos.

I disliked the way chatter was used in the instance which i was a user. Otherwise, the platform and chat function were useful and user friendly.

none. I no longer work for the local telecommunications company which i previously used Chatter at. I am sure the company is still using it to spy on their account executives with.

comments on client are seen on activity so not lost in other locations.

We would like to use chatter free but conversations are is limited to main chatter page versus account pages that are referenced.

not much

It is nice to communicate with other experienced professionals and get help with Salesforce.

People do not respond very quickly and Salesforce doesn't help you much if you have concerns.

It is one place you can look for help on a Salesforce thing if you absolutely have no other choice.

I used it for my work experience and it worked perfectly until they did updates.

They aren’t as helpful as they used to be. They could use new service for their customers.

It helped me connect with my work colleagues when I’m not present in the work place

Chatter is included with our SFDC license, and we work exclusively out of SFDC, so we thought we might as well make use of it. We use it to @ mention team members on objects to notify them of things needing attention - namely with cases that are urgent. It is good for: - Communicating with team members inside SFDC. - Having direct reference to cases, leads, opportunities and/or accounts. - Keeps a record of all the related communications.

The UI is clunky. The notifications only come by way of email. There is also ALOT of activity in the feed if you were just trying to follow along in SFDC... you can filter however. Our organization recently switched to slack for most internal communications - it's just easier to setup and use and has way more extensible functionality. Cons: - Customizable view. The look and feel are very old. - Formatting - You need to go to SFDC to reply. - Usage of emojis, embedded videos, gifs

Chatter only works with Salesforce so the use is limited to Salesforce users. You can not communicate with external people. It works great for the Salesforce related things, pulling the chatter from the CRM is convenient when referring to prospects or clients and to have the direct link in the same place. Chatter is being used mainly by the support department, other departments don't really leverage it. Others have access but don't use it as much. In the support department, we sometimes use it to communicate inside the Salesforce platform and it makes easy to refer to cases and accounts without leaving SFDC.

I can see the notice immediately and respond directly

I would like a pop up on my screen instead of an email.

Internal tasks complete. No real benefit beyond awareness

People from various departments and teams can post and reply within certain Chatter groups within SFDC. Make it easier than sending mass e-mails

Not as well adopted as other internal communication tools. Need more users to become effective

Collaborating with other teams/departments

It was a good messaging tool but after using Skype it doesn’t compare

Not as user friendly as Skype. It may have been how the company Integrated it.

Better way to talk to employees with getting phone numbers

Can be accessed both using a browser and a mobile app

It's too slow! It needs to improve its loading

I use Chatter to check notifications regarding the insurance policies I manage

Chatter helps me keep in touch with colleagues and friends on the daily :)

I don't like how the servers occasionally crash or slow down :(

It's made keeping in touch easier, I don't have to use social media to talk to people I need to talk to

The fact that some sort of communication between users exist within Salesforce

It's not the best, can get very cluttered when there are a lot of messages

Not a whole lot, as I don't use it often

More direct all in one software is the only reason we use this. There are much better programs available.

Only ability is txt chat not voice or video like sc Kyle or lync

None really

I find chatter to be a distracting and hard to use collaboration tool

Chatter seems like an inefficient means of communication

No value realized