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Avochato Live Chat Software logo
Avochato
Streamlined Business Texting
4.4

( 198 )

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Avochato Reviews: 4.4/5 — Solid Choice

Avochato Overview
What is Avochato?

Avochato is a live chat and messaging software for companies of all sizes. It offers customer review management, response management, review monitoring, and reporting functionalities within a single platform. It is versatile enough to cater to various industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services, and e-commerce.

Company Avochato, Inc.
Year founded 2015
Company size 11-50 employees
Headquarters San Francisco, California, United States
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What Avochato is best for?
How does Avochato compare to Zoho SalesIQ?
What are the pros and cons of Avochato?
Avochato Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Avochato Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Avochato Media
Avochato video thumbnail
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Avochato Screenshots
Avochato screenshot 1
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Avochato screenshot 3
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 18, 2026
Avochato Live Chat Software logo
198 Avochato Reviews
4.4 out of 5
Enterprise (> 1000 emp.)
Nov 16, 2018
 Source
Overall Rating:
5.0
KM
Kent M.
Director, University Unions
Share
"Great service"
What do you like best about Avochato?

The dashboard is great tool that we use daily to communicate effectively with our staff and the patrons in our facility.

What do you dislike about Avochato?

I'm not a huge fan of the fact that when people use the number as a traditional phone and call it, that the system takes a voicemail, most of the time that is difficult to use, but that is more of an error on the side of the patron.

What problems is Avochato solving and how is that benefiting you?

We are using this as a communication tool with our patrons in our Conference Center. As our spaces have grown and our usage has increased, finding an effective platform that allows us to effectively communicate with our students on a medium they are familiar with has been a huge help, but also the overall flexibility to the dashboard and how it has help us to become a more versatile office and more nimble in that process as well.

Mid Market (51-1000 emp.)
Nov 16, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Avochato is good"
What do you like best about Avochato?

It connects with zapier and slack and has a great interface

What do you dislike about Avochato?

nothing yet! Everything so far is very intuitive. I wish the zapier features were available at lower tiers

What problems is Avochato solving and how is that benefiting you?

How to connect with clients in a personalized manner at scale

Small Business (50 or fewer emp.)
Nov 16, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great service to improve customer service"
What do you like best about Avochato?

Very personal with messages and get built-in tools to optimise the automation and user experience

What do you dislike about Avochato?

that you cannot kickstart a survey, otherwise very pleased

What problems is Avochato solving and how is that benefiting you?

to get a more personal and direct touch with customers

Small Business (50 or fewer emp.)
Nov 16, 2018
 Source
Overall Rating:
5.0
DA
Dominic A.
Digital Recruiting And Marketing Manager
Share
"Budget Replacement of Recruiting SMS"
What do you like best about Avochato?

We were looking at different SMS services to help with recruiting and contacting job candidates. Niche services charge a premium for being candidate-friendly, but honestly Avochato gets everything done at a fraction of the price.

What do you dislike about Avochato?

One thing we don't like is their web widget which isn't very helpful. It isn't very noticeable on the page; all you see is a picture of an Avochato which doesn't tell anyone that is actually a chat icon. Would be cool if Avochato did more than SMS and could integrate web chat and FB Messenger

What problems is Avochato solving and how is that benefiting you?

We use Avochato to communicate with job applicants.

Small Business (50 or fewer emp.)
Nov 16, 2018
 Source
Overall Rating:
5.0
LF
Lateef F.
Founder And Ceo
Share
"Avochato Experience"
What do you like best about Avochato?

After using several sources we found avochato experience to be second to none. The software is easy to use, the customer service is amazing and Ryan is a huge help - highly recommend.

What do you dislike about Avochato?

When we started we had to send more messages than normal, it failed at first however Ryan and his team went in and made changes to accommodate and had us live in just a few days.

What problems is Avochato solving and how is that benefiting you?

SMS communication with customers along with phoning. We replaced Ring Central. Great up time and little headache training staff due to ease of use.

Mid Market (51-1000 emp.)
Nov 16, 2018
 Source
Overall Rating:
5.0
DP
Derek P.
Senior Sales Executive
Share
"Outstanding Product and Company!"
What do you like best about Avochato?

Avochato's functionally is probably the most user friendly text messaging platform on the market. While they offer very robust features, their team really takes the time to ensure proper training, guidance, and set up is impletened as to not effect any business operations. Everything can be customized to the users preferences and there is not one down side to their application.

What do you dislike about Avochato?

There is nothing to dislike! If I had to pick something, it would be we did not partner with Avochato sooner.

What problems is Avochato solving and how is that benefiting you?

By partnering with Avochato, my business relationship with them has increased not only new revenue sales, but increased revenue with our existing customer base. The synergy in our relationship has brought deliverable applications and user friendly experiences to our end users.

Small Business (50 or fewer emp.)
Nov 16, 2018
 Source
Overall Rating:
5.0
JV
Joe V.
Skipper
Share
"Great service! "
What do you like best about Avochato?

We have used Avochato for over a year now and it has opened many doors for us. Being able to text with potential clients is Great!

What do you dislike about Avochato?

There's not anything I can say I dislike about Avochato.

What problems is Avochato solving and how is that benefiting you?

It's has allowed us to get in front of ppl we weren't getting in front of by email. People enjoy texting as a means of communication. Great option to give clients.

Mid Market (51-1000 emp.)
Nov 16, 2018
 Source
Overall Rating:
5.0
AC
Ashley C.
Specialist Recruiting Hackathons
Share
"Everyone stares at their phone, why not reach them that way?"
What do you like best about Avochato?

I love the fact that it addresses the fact that in todays age, email is a dead tool, but texting is universally used. Give my privacy, give me a CRM, and give me the ability to do it all from my bowser and phone and you've got a winning product. Everyone texts. Even my 65 year old Grandma texts. This gives me a business tool that allows me to capture that. On top of that 11/10 support! Every time I've reached out about an issue it's been solved. Usually it's my own error, but the support is just fantastic!

What do you dislike about Avochato?

The mobile app makes me log out and in every once and a while. Also, you can't edit a contact once you add it on mobile which drives me a little nuts! There should be that option. It would also be nice if I could also have read receipts but Im not sure that tech is even possible. Lastly, whenever I call someone from Avochato, I can't use the key pad dialer for extensions.

What problems is Avochato solving and how is that benefiting you?

When I meet people irl, instead of asking for an email or biz card, I can just text them immediately and create the relationship. Benefits: It's a CRM on my phone, with phone features. AMAZING. I can have my number on my business card and not worry about creepers hitting me up on my personal line and harassing me. (this happens!)

Small Business (50 or fewer emp.)
Nov 16, 2018
 Source
Overall Rating:
5.0
AM
Andrea Fabiola M.
Senior Recruiter & Relationship Manager
Share
"Excellent VOIP and texting platform"
What do you like best about Avochato?

it's one of the best ways to have my business communicate with our providers and customers. they have a very efficient and fast-responsive customer support. The overall experience is positive for all of our team members. I can identify which of my team members last contacted a customer or a provider, the duration of the calls. I can go back to over one year voice messages. I can close those contacts I'm no longer interested in but also reopen them if I need to. It lets you connect with automation tools, which is awesome.

What do you dislike about Avochato?

On the smartphone-app I'm not able to see my contact's tags . I can't have conference calls nor forward calls. Probably integration with my CRM would be awesome,

What problems is Avochato solving and how is that benefiting you?

Some of my customers prefer texting as the have a busy fast-pacing life, and most VOIP platforms fo not offer this, avochato does, and it even lets you broadcast and schedule your texts! you can take incoming calls.

Mid Market (51-1000 emp.)
Nov 16, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Amazing Service"
What do you like best about Avochato?

The ease of use to connect with our hundreds of customers. Allows us to chat and resolve issues in a timely and friendly manner.

What do you dislike about Avochato?

Nothing so far! Everything is to our liking!

What problems is Avochato solving and how is that benefiting you?

Allows us to connect with our customers immediately with ease, really a step up in our guest/customer service department.