Avochato Reviews: 4.4/5 — Solid Choice

They went above and beyond helping us setup and train. The system is very user intuitive to use and we were able to send texts after a short intro by their product team.

There wasn't anything we disliked. They were open to feedback and showed a willingness to add or alter features if necessary

We were trying to text past customers while updating information from their responses

The platform is intuitive, and Alex and team are incredibly responsive. This helped us coordinate outreach to our constituents that we wouldn't have been able to execute otherwise.

There were still some minor kinks in the mobile experience that made it hard for me to find old conversations sometimes, but no dealbreakers

Effective outreach via SMS to all constituents who had provided a mobile number

Ease of use and the ability to set auto replies.

Obtaining customer service surveys is a little difficult.

Reducing number of phone calls and having customers utilize chat more. As a startup, the easier the communication path, the better!

The platform is incredibly intuitive and easy to navigate. The few times I had minor questions someone from their support team responded to my emails within an hour with detailed responses resolving my concerns.

I wish the website widget was a chat window, not just texting. However, it still has helped increase conversion on my site dramatically.

Increased conversion from the website widget, as well we use the texting for outbound marketing. It has been a great tool to proactive contact customers.

The app is very user-friendly and well-thought for people who wants to manage one OR multiple account. You can access it on your phone or on your browser, save templates, schedule text messages, triggers automated response with keyword.. It has everything you need to DOUBLE your SMS marketing power.

The ONLY thing I've told to the team would be to include the ability to create automated campaigns directly into the app instead of using Zapier to do it. But you can still do it with the amazing Zapier integrations, and they are already working on it so like I said.. they are awesome!

I'm able to automate the process of follow-up and lead nurturing for my clients, which save them A LOT of time.

I like that Acochato enables faster communication with our guests. More people are likely to read and respond to a text over an email. They love that we have the ability to text them.

Don't get me wrong I really like it, but I don't like that the text boxes are so big on the Messaged page. It makes it feel clunky.

Being able to reach guests that don't have an email account. Guests are more likely to respond to a quick text than a long email. Also, being able to follow up with guests while they're on the go.

The ease of use, functionality and additional features

Haven't found any issues yet with the service at this time

communicating and contacting clients, sending prompts

Avochato has filled an important niche for us in providing support for our professional services team. Avochato has had very fast customer support and have been very flexible in getting our needs met

A direct zendesk integration would be helpful for us

We have a webhook connecting with Slack - when our professional services team of presenters need assistance, they can text us, and we can respond from Slack (or talk amongst ourselves in Slack and then respond). The broadcast feature is also very helpful.

The experience and customer service. The team was very responsive and made sure that we had everything that we needed.

Nothing yet, it’s a great platform with an awesome team.

Improved support and customer access.

Everything just works. It took me no time to set up and every time I have had a question, the team has responded within minutes. Highly recommend giving Avochato a shot.

We have not been dissatisfied with anything do far.

In my field, communication needs to be always on, fast, organized and always personal. Avochato checks all those boxes.