Avochato Reviews & Product Details

Sending SMS broadcasts and call forwarding.

Missing some more advanced call features of other platforms.

Reaching all of my customers by sms instead of email.

The layout and how you can blast fans with a message makes it easy to stay connected

when there is a massive influx of messages its difficult to know what you need to answer first and what is unread

We connect directly with fans and have realized how valuable it is to own those relationships and capture those phone numbers

Easy to use and navigate. Well organized content. Engaging and colorful.

Quickly, easy and engaging . Simple to use format. Well organized content . Easy to learn

Contact information does not carry over from our RND software

Esta plataforma es un CRM que te permite manejar la mesajeria movil para tus equipos, podras comunicarte de una manera eficaz y segura, solo debes configurar tu numero de telefono de avochato y listo, ya estaras comunicandote con tus clientes potenciales a traves de mensajes de texto. Tiene excelentes integraciones como Office 365, Slack y SalesForce

su aplicación movil deberia mejorarla, un par de veces se me bloqueo y no pude ver etiquetas ni recibir ningun tipo de llamdas, solamente mandar mensaje de texto y recibir. De resto no he tenido ningun tipo de inconvenientes, todo lo contrario me permite mantenerme en constante contacto con proveedores y clientes.

utilizamos la programacion de llamadas y mensajes que nos proporciona avochato para comunicacrnos con los clientes y nuestros proveedores, asi ahorramos tiempo y establecemos una constante comunicación con eficacia. Es una plataforma muy liviana pero a su vez solida, es muy facil de utilizar y permite tener un solo dispositivo para la interaccion y comunicación diar. Creamos grupos con nuestros clientes para mantenerlos informados de nuetras actualizaciones y promociones.

Biggest upside is unlimited users at no additional cost with the ability to add new lines at only $10 each. Combined with low learning curve makes this a truly scalable solution that my users have loved. That auto-responses and other quick actions make this app a joy to use.

Biggest downside is the limited integrations provided (if not using native salesforce version which has a high cost). Other big downside is like of SIP phone provisioning, requiring the use of a secondary phone system. Also, the avochato team seems to be overbooked/lacking in resources which leads to slow follow up times and lack of configurations. Hire more developers!

Outbound communications have seen a huge improvement.

Having client communication all in one place, available in a message thread. As well as call forwarding directly to my phone so I don't require more than one device.

Needs improvement in terms of sending preset messages to certain groups of contacts on certain days, weekly, biweekly, monthly etc.

It acts as another point of contact for our customers.

The ease of having one place to communicate with clients, staff, etc.

The application itself is a little cumbersome and not super user-friendly, but most can figure it out.

It provides me an avenue to communicate with clients in my locations that are not staffed fulltime. Clients can easily inquire about products, etc.

I enjoy the way that Avochato is organized, so that one can seamlessly click between conversations and different numbers.

Though Avochato is a great program, it is very new, and therefore has some growing pains and bugs, as is to be expected. However, Avochato is very good at resolving issues that are brought to them.

Some sorting issues, etc. Benefits are tagging, searching easily, switching easily between numbers.

The chats come in very fast and the search by keyword is huge when re-engaging past customers

No more zooming in for pictures is not good. Tags can be tough to delete if not an admin. Need more tools for non admin people.

Makes the outreach very quick and easy, can customize the chats and names.

The flexibility of list set-up and delivery rates.

Limited number of characters per credit.

Able to reach out to potential clients with a better open rate than email.

Easy to use. Great for customers to get in touch

Unable to log off and on of Avachato text

Quick assistant

The ability to reach out to my customers via text.

Can't organize or filter responses in order to manage pipeline.

Alternative method to reach out to prospects.

The design of Avochato was simplistic and easy to pick up quickly. The interface was intuitive and allowed for easy navigation between communication with clients and administrative support. The ability to host live text conversations via a website through an application that the platform builds out for you was an excellent feature rather than being required to have a cell phone text-based conversation.

Apart from having a simplistic and intuitive design, many issues arose. You don't only pay for the number of messages sent; you also pay for the number of users, which creates a costly amount if you plan on texting a lot and having several users added to the platform. The service is also somewhat misleading; there is a difference between porting a number vs. hosting a number. If you are looking to keep your primary voice line with the company you currently have but enable it to be textable, this is not the program for you. Avochato "ports" your number over numbers away from current carriers and assigns them to their system. Doing this takes the line away from whichever company the number currently belongs to. This can be misleading for some. The last thing you want to ensure is that you don't enter into a contract with this company until you know full well that this is the platform for which you wish to provide service as they do not offer refunds. Doing so can be a costly mistake.

Avochato enables a company to have an all-inclusive system using a single platform. By porting a number, the company takes over the voice line duties of a number and also enables it to allow texting capabilities for landline service.

The SMS blast feature. unlike other platforms, Avacado reach more candidates more than any other w

The options are too many on the interface. May need categorizing

Recruiting. we are able to get a higher success rate on delivered messages

The call forwarding is very useful for our location allowing our office phones to call some of our employees if everyone is either already on a call or unable to answer.

The inability to setup conditions for special actions, if we had the possibility to setup if statements for conditional triggers it could greatly improve the usability.

Online ordering, quotations, call forwarding. Some benefits to adding this is reducing the amount of errors that come from writing down a list of material a customer wants and possibly mistaking it.

Avochato works well for our company because all of the conversations are synced with Salesforce and allow everyone to see conversations.

I do not like that you can't send pictures via the app. You also cannot put someone on speaker phone when you call from the app. Sometimes it takes a long time to receive voicemails. I know that I have one waiting, but it won't let me listen to it.

I really only use Avochato to text and make calls, but the Bungalow sales team uses it more frequently to communicate with leads. The benefits that I see is that everyone can see the conversations I am having so that we can all stay on the same page.

easy to use, nice and organized. help keeps the

hard to manage between many people. . hard for lead

selling, helps easy to connect

Nothing, it did not do what we were told it would do. Avochato is not an SMS/Text based platform. E-mail or Avachato app notifications

Contacted support and our account rep several times with our concerns. They responded, but never resolved the fact that we are not getting any text communication from our customers. Notifications were not persistent, leading to poor customer service response by our team. We will be switching back to Olark, which had 100 times more engagement by our customers and worked well for us. Overall, extremely dissatisfied in Avochato.

None, Avochato led to a significant drop in our customer service performance.