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Avochato Reviews & Product Details
Avochato is a live chat and messaging software for companies of all sizes. It offers customer review management, response management, review monitoring, and reporting functionalities within a single platform. It is versatile enough to cater to various industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services, and e-commerce.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Avochato with other popular tools in the same category.
We can use it to gather basic info from our customers saving us both time. This is one of the only platforms in which you can have a private inbox so users cannot see other people's messages. It enables companies & brands to effectively communicate with their audiences via one medium.
I didn't like getting emailed everytime there was a mass text was sent out and someone replied. Sometimes it's hard to find old conversations while using the mobile version of the app, but that might be user error.
I use it to follow up on previous communications with candidates. It allows me to quickly text a number of people. Improved our sales process and customer service processes.
We use Avochato heavily and the API works great. Customer support is very responsive via text (obviously) and the tool is priced well for our needs. The best feature is a continuous history of texts with a user that allows us to provide great customer support.
The UI needs to look a bit more modern and the mobile apps have a lot more work to be done. Desktop experience is much better than mobile and would be great to see a UI facelift soon.
We support 100% of our customer orders through Avochato and do not have to hire a call center. Instead text-based support is more personable and cost efficient. API is robust and allows us to automatically send the majority of texts through the platform.
Quick setup and plays nice with a lot of other enterprise tools. Integration with Zapier for automated messages and the ability to toggle between the mobile app and the web version easily. Great support email/phone support when needed.
I wish the pricing was a little more competitive and offered more ala carte options rather than the bundles that include every bell and whistle.
Improving communication with prospects and clients. Worked great for our sales team's lead follow up.
the ability to share the dialog between multiple employees
there is nothing that I dislike about the program
Being able to communicate with our drivers and having the ability for the other dispatchers to see the conversation too.
They have the ability to give each person a unique login, I love that I can give each team member their own login. I also love that I can resend the same message again, having the ability to resend broadcast saves me time from having to create new broadcast each week.
I wish there was an auto-schedule program. I send the same message weekly as a reminder, I would love to see an auto push to a group of tagged account each week so I wouldn't have to schedule it myself.
We are reminding the customer of ordering deadline as well as assistance in sales communication. We are seeing more orders coming in on time. We also have a new avenue for office staff to communicate with our sales team in a form that works well for them.
Upside is that we can text a group of technicians all at once. It also provides a log of any tech that has been reached out to. I utilize the call feature a lot as well.
The phone app isn't as user friendly as needed.
Allows quick access and logging of texts and calls.
I enjoy all of the options I have in using Avachado. I am able to modify the program to best fit what my company needs to use it for. It it also very easy to navigate. Even people who do not have the most experience with computers or technology in general can figure out how to use this system quickly.
I do not dislike much. I would say that the notifications were a bit of a struggle for my company. The way we are utilizing this program requires us to have different notifications for each user. We were able to figure it out, but it took some time with trial and error.
Communication with orders can always be a bit tricky. My customers have specific salesman and they are not always available to talk when my customer needs them. The text option is great so my customer can get their order in right away and get it off their plate and my salesman can see the order and get it filled when they have a chance to look at it.
The Avochato support team has been amazing. They usually reply within 1-2 hours and have been exceptionally helpful with any and all questions.
The service is not inexpensive, but you're really paying for a level of quality that you can't find in less expensive or "freemium" services.
Easy access for customers to connect and ask questions as well as support for sharing out information about events and new products.
How easy the system is to use! The Phone app makes on the go texting available. We have been able to incorporate Keywords into our directional signage as well as print ads - that allows people to get information at their finger tips!
The integration with our CRM system was rather difficult, but that was not solely Avochatos fault. Getting logged out on my phone app and then having to log back in and try and remember my password. I wish the phone app had more features that the desktop version does.
Capturing RSVP's for events and being able to send out reminders to a large group of people quickly. Keeping in touch with Realtors on a monthly basis on a platform they actually use!