Avochato Reviews: 4.4/5 — Solid Choice

Avochato is easy to set up and even easier to use. From one-off messages to individuals, to broadcast messages to hundreds, this tool make it easy to communicate with people in the US and internationally.

Sometimes the process of uploading a contact list or identifying specific contacts for broadcast messages can be a little clunky.

We needed a texting tool that allows for individual and broadcast communication to a global audience, and Avochato gives us all we need for that.

I love that our customers can reach us and no matter who the Assigned CSR is Management can see the incoming message and address.

I haven't really found a downside. Don't think I will at this point

Open Lines of Communication between my employees and our customers.

I cannot recommend Avochato enough. If I was forced to only use one channel to communicate with customers between email, phone calls and SMS, I would go with Avochato. Our engagement rates with Avochato are higher than email and phone calls combined - and our engagement rates were already quite strong.

If I'm being nitpicky, there are some UX/UI issues with the mobile app that will almost certainly be cleaned up in future updates. That said, the app is still incredibly effective for managing campaigns and touch points on the go. I would highly recommend Avochato even without a mobile app - its magical.

With Avochato, I've found a tool that allows me to engage quickly with leads and customers through a channel that I previously only reserved for VIP clients due to the pain/confusion of mixing personal SMS with work - plus the challenge of manually importing contacts and mass messaging was unscalable. Avochato has boosted engagement by 30%+ and we haven't begun optimizing our outreach copy. Customers who were previously difficult to engage are thrilled to leverage SMS to learn more about our solutions.

The avochato platform works consistently, as designed, with (in two years) zero downtime. The API is simple to use but has methods for all the functionality I need. The team is responsive from sales to development. Everyone is appreciative of my business (and keep in mind I'm a small business with 15 employees) and treats me like an important client. Ultimately, avochato fills a fantastic space as more and more business conversations move away from e-mail to SMS.

There were one or two small issues during our setup with the avochato integration with Slack. Some of our frontline staff use avochato only through slack and do not touch the avochato dashboard. The slack /avo command wasn't working as expected. I brought this to the attention of the development team. They promised me a timeline for a fix (one week I think), then provided me an update when the issue was fixed faster than previously expected. This kind of communication and pro activeness is what makes me excited to work with the avochato team

Our customers (and potential customers) want to interact with us through text more than through e-mail and it's reaching a point where interacting with us through text exceeds other channels. Avochato allows each customer to feel like they are interacting with someone on a cellphone in a very personal fashion, when in fact, they are interacting with a team. This happens so seamlessly with avochato. This is what really adds value in the sales process. Also, the webchat feature is a huge plus—basically it moves webchat onto the customer's phone and into a SMS thread instead of having to keep your browser open—plus that's a simultaneously seamless way to capture a potential lead's cell phone number right off the bat.

The Avochato Customer Success team interactively listens to your goals, challenges and observations to provide best case use answers. If an answer is unknown, the team does not shy away from expressing it. They will connect you with a Subject Matter Expert to achieve your desired goal. Their rapid response and thorough explanation has been key to our growth!

We see ‘dislikes’ as feedback for improvement on functionality of the features. We understand that our observations and requests may only fit our industry and not as a whole.

“Promoting dialogue” We love the personal relationships that have blossomed from our implementation. Our teams meet biweekly to discuss observations and challenges, giving real time status updates of their roadmap and suggestions to their engineering teams. We are also a fan of their blog including release notes!

Lead Capture via text. Helps with anti social & new generation leads. Some people are reluctant to speak to sales people over the phone because it can be intimidating, but once you've had a chance to warm the lead up via text, it becomes easier to connect with the lead.

When the phone calls come in, they take awhile to transfer. I feel like maybe the phone has rung for too long before I get the first ring on my phone. I wish it transferred instantly so that I could have a higher chance of converting the lead.

It's generated a ton of real estate leads from my For Sale signs. It's a great way to achieve new business from listings.

I like the ability to customize widgets and integrate wiht zapier.

I wish there were more settings as far as alerts, a way to create groups inside of an inbox.

Client communication and reviews.

Fits our needs very well. Our organization has multiple retail locations selling luxury goods. Avochato provides a great easy to use platform for our sales team to keep in touch with clients and ensure replies are never missed.

I do wish Avochato provided analytics on the entire organization instead of single accounts.

Avochato provides a single point of contact via text messaging, which many clients prefer.

Easily integrates with Salesforce and slack as well as almost all CRM’s. Clear and easy way to track texting conversation.

Honestly with this product there are not a lot of complaints. The only one I might have is that they don’t advertise enough for all those people who don’t know they need it yet.

Never been able to schedule our text messages from my phone or set up keyword responses or auto replies.

The broadcast feature is by far the best feature. It's super easy to send texts to a specific group of people.

Anything that I had an issue with has been resolved since we started with Avochato. I was even a beta tester for the new version of the app...which was one of my issues before this new version was released...I didn't like that it was not the full version. Now, it's all fixed!

People respond to texts way more often than an email.

Organization of conversations and talking to multiple people at once just got so much easier!

Lag time can vary based on how many conversations are currently going. If multiple people are typing sometimes it will not notify you.

Avochato is a wonderful platform, Our team uses on a daily basis on a large scale! Making sure everyone we need to reach out to daily is now doable!

Avochato makes it easy to store contacts and send mass texts out to your customers. They provide a nice preview of the message as well.

The UX/UI needs improvement, but you get what you pay for. The search functionality is awful too and needs definite improvement, especially if you accidentally close a conversation.

We are solving customer communication. Customers dont respond to emails, but we can quickly get our messages across with texts.

The customer service is really fantastic. They are all very quick to respond and answer any questions I have regarding their services. Their Broadcast feature is great. It allows me to send text messages to a segment of people (any size) and send them personalized messages all at the same time! The best feature I found that totally differentiated them from their competition was the option to use our existing landline phone number as our textable number as well. Our members know and trust our existing phone number, so it was crucial for us to be able to keep that. They were able to split our land line phone number to still be able to receive normal phone calls on our VOIP phones but then if someone wants to text our exact same number, they still can. There was zero interruption with out phone service when they switched that.

I think the only thing I would like to see them update is filter options in the messages or contact section. Other than that, I think they are continually working to make improvements which makes things better overtime!

I am able to reach our members in a whole new way with Avochato. Before we were limited to email and print notifications. Now we are able to instantly communicate with members on their phones!

How easy to use. Avochato is easy, and their customer support is wonderful. They sent me a text with a notification, I responded, and they interacted with me immediately. This notification was to save me money, so I didn't go over my plan. I totally recommend it!

I would like to send a sample text to my own number to see how the text looks. That said, they do show you on the computer how it will look, but sometimes its a bit different.

I was able to run some polls, some txt townhalls, and to remind people of events or activities. Many people replied and interacted with my content... it is great.

I really love how I can message my customers when there is a sale or new offer. I can message them quickly an efficiently. I used to have to message individually. Now I can message those that have been tagged OR I can message them as a group and it appears as if I messaged them individually. Also, I hate tech stuff --- I need things explained to me simply and efficiently.... I love that Avochato's customer service is always available to help you!

I am not a fan of the caps on messages. It's a costly service to begin with, which I'm willing to pay -- but the fact I am held within a messaging threshold is restrictive for my business.

I can reach my audience quickly + easily but the messages look individual.

It's much easier to get my clients to respond to a text vs. an email

not enough features and capabilities but i have heard that more are coming

Emails weren't getting opened. I have a much better response rate using texts

Very user-friendly! LLove the graphics as well!

I would love to see Avochator have a read feature for texts!

I love scheduling text messages ahead of time!

We like how easy it is to use the features, like auto-responses and sending out large broadcasts. We also like the user interface for the chat box on our website. It was easy to customize and looks super custom.

I dislike that emojis take up so many characters and thus are too costly for us to use.

We solved the problem of reaching a large number of our clients for renewal services. We have found email to be unreliable for this task, but text messaging has been very effective.

The best thing is the ease of use. I don’t have a lot of time to learn a new system and the rep plus the on screen help has been invaluable.

I wish we had more messages to use at the lower levels or that inbound text won’t count against our numbers.

I’m able to get on the spot Intel that would bormally require multiple calls and emails.

Avochato is extremely intuitive, requires minimum training and produces excellent results. Compared to the various texting platforms we have tested, it is by far the only one that has the most organizational features.

We would love to see a further organization in text threads such as folders.

Guests are just not too keen to pick up phone calls, especially during the daytime. Using Avochato has increased our response ratios and decreased our time to close.

great support, willing to work with you on new ideas, easy to use platform and scalable

we haven't ran into anything yet that we disliked

customer communication...we have seen an increase in customer engagement now that we use texting instead of just phone calls

Service from their sales team is amazing, the automation is awesome, the app and browser apps are super quick and easy to use, and the price is great as it saves our staff a ton of time.

Limitations on extensions for the voice service (were actually using a separate service for voice and were only using avochato for sms)

Saving a ton of time and tracking our potential customers has never been easier. We can send out last minute reminders and offers quickly and its easy to remove people from communication as needed

So easy to filter active contacts. Very simple to create auto responders.

Limiting the words of you use emojis. I feel like emojis are more personal.

Follow ups! I wasn’t doing it before.

What I like best is that Avochato puts us right in front of the customer. We can send them promotions, events, and deals we have running. They can subscribe easily by just replying back "stop" or "unsubscribe". I also like the reports. Letting us know how many delivered, unsubscribed. The history of the conversation that it keeps is very helpful.

The least thing I like about it is that I wish there was a way to add more than one email address for notifications on the profile. There doesn't seem like any good way to download a complete list of your customer list. When I try to do it, it will only download the first 50.

Avochato is putting us right in front of the customer. Everyone reads a text message and I feel like the email is beginning to be a thing of the past so this really helps grab their attention. We are able to conversate with customers, answer their questions. They don't have to wait on hold while calling in, they can shoot us a text in a couple minutes.

Avochato customer service is astounding. They guys I've been working with have been really good at helping me and answering questions quickly.

I don't love that I need to use Zapier to have Facebook and Avochato play together.

I want a much better open rate than what I was getting with email. So, far I'm too new to reap benefits, but things have been great so far.

We can offer another platform for guest to contact us and it is better than a call b/c it is all in writing and guests and vendors can send us pictures. Some guest even get creative and send gifs with is fun.

It takes a bit of time to come up if you are searching by name but with the phone number it is fine. Other than that everything goes swimmingly.

Mass text to our arriving and in-house guests to get information out quickly and efficiently. We also use it to keep in contact with our vendors and homeowners. Communication has greatly improved as all can send pictures of issues etc.

It is easy to use and the search feature is especially helpful

nothing really the nice thing is that you can monitor what every one is doing

communicating with our customers, we are able to do better follow up

The platform is great. The support team is even better. Avochato provides a turnkey solution for mass marketing and customer management. I think their product could be used in a variety of different businesses but it certainly helped us with the launch of ours. We couldn’t have done it without Avochato!

There are some funky rules when it comes to data and texting from service providers and phones. I really appreciate how much the company has invested in having solutions for these problems when they arise.

Customer retention and acquisition

the speed and accuracy of the support team. easy to use interface

it might be better to have some auto replies to choose from so that you dont need to retype something for every single response

incredibly easy segmenting tools. our fans like the open communication

Avochato makes it super easy to get feedback from our customers. We use their survey feature to make sure we're serving our customers to the best of our ability. We also use Avochato for operations management and customer support. With Avochato we're able to streamline our workflows across our entire organization. Thanks Avochato!

There is nothing that I dislike about Avochato!

We use Avochato for operations management, customer support, and marketing. It's amazing how many things Avochato can be used for.