Avochato Reviews: 4.4/5 — Solid Choice

The newest features are great! Being able to see who else in my team is "typing" or "viewing," having blasts go as auto-closed, etc.

My "inbox" is a little hard to read. I wish it took up more space on my screen. It feels like the text stream you are on takes up almost the whole screen but if the left side list of other texts was a little wider and text a little smaller, there would be less scrolling and easier to navigate.

I work for a real estate company that does weekly rentals, being able to text vendors, owners, and guests is HUGE! People are much more likely to reply to a text than to answer a phone.

There are 3 features that I like best. First is that it can be synced through Zapier to automatically upload contacts. Second, is that I can assign other team members to specific conversations. Third, is the ability to schedule messages. This makes it so I can get work done late without bugging clients.

There are two features that I dislike. First, is that the tags sections are super finicky when doing mass uploads and it often requires you to go in and fix it. Second, you have to use the companies voicemail system in order for the system not to hang up on people when you do not answer. It will not send the person to your personal email.

The main business problem we are solving is the ability for our team to all view conversations. In the past, we often had to go through multiple people to get the info we needed from a guest.

Avochato's texting platform is easy to use and reasonably priced compared to the others that I have researched. The platform is also easier to navigate than others. It was comfortable to use.

We are looking for a texting platform that allows us to send native video, rather than links to videos. Unfortunately, this platform is not able to do so.

Avochato allows us to send and receive text messages to our clients. Texting clients helps humanize and personalize our service and it also makes communication easy. In our industry, a lot of people tend to think we're fake or out-sourced. So being able to send personalized communications and media helps build trust.

I like the simplicity of Avochato along with the ios app which works really well and has been a life saver for easily managing enquiries at odd hours.

It's buggy at times but I haven't encountered anything that's too frustrating to manage.

Has been huge for our LeadGen campaigns - we can easily supplement emails with automatic and professional texts.

I like that this product allows me to quickly follow up with a number of candidates at once. It's useful for interview scheduling as well as follow on emails and phone calls.

If people call the phone number in response to a text, that doesn't work well. If there was a way to forward the calls to my cell, that would be ideal.

I used it to increase my response rate on outreach.

Conveniently integrates into Slack, a 3rd party team communication software we use for real time messaging. This allows CSR's to respond immediately to SMS messages. It also shows whether a message has been responded to, and by who. Our primary VoIP service has an anemic SMS solution that required workarounds to get it functioning as a group message-response platform and we had a separate platform that we used to provide website support responses. This fit neatly into that niche, and the only workaround needed is forwarding messages from our primary VoIP platform into this service, and then responding to the original party from Avochato. We're able to completely do away with the old website support platform and all the attendant complexities of maintaining multiple platforms. Since Avochato integrated into our existing team communication platform, that's essentially the only account they need to log into on a daily basis.

It doesn't offer SIP provisioning for VoIP devices. Also, extension management isn't yet a thing. It wouldn't work as a primary VoIP service, but it works well as an auxiliary service.

We are able to step up our ability to handle SMS communications and website questions by placing such requests in an interface our staff already uses. Existing needs such as website support were also consolidated into a single service.

Sending SMS broadcasts and call forwarding.

Missing some more advanced call features of other platforms.

Reaching all of my customers by sms instead of email.

User friendly and personalized to meet our business' needs. There are continuous improvements to the program. The support team is easy to work with. I like how all users can receive a phone call from the caregiver and multiple people can answer the call or decline the call. When you answer a phone call. I like how there is a notification when someone has picked up the call.

Mobile app has issues, such as not updating when there are new conversations received. I dislike the inconsistency with answering phone calls. There are times when it says that someone picked up the call, and there are times when it doesn't say that but when you answer, there is already a team member speaking with the caregiver.

Avochato has improved many functions that seems very personalized to our business. We can see who's typing when using Avochato on the desktop, which prevents us from sending our caregivers duplicate messages. Having a mobile app and desktop version to use benefits us to work on the go and from anywhere.

Easy to use and navigate. Well organized content. Engaging and colorful.

Quickly, easy and engaging . Simple to use format. Well organized content . Easy to learn

Contact information does not carry over from our RND software

From a business perspective, this allows us to quickly and efficiently maintain contact with our 100s of partners working in the field. Texting is the quickest and easiest format to communicate. Avachato has been a welcome blessing to our business.

The lack of aut o refresh can be a bit frustrating.

Instant communication with our 1oos of partners working in the field

Using the product and getting setup was incredibly easy. The interface was intuitive and everything just worked. Adding users and managing templates was a breeze.

For our model and customers, it wasn't effective though we did identify bad numbers pretty quickly.

For us we couldn't solve our responsiveness with this but we are considering using it for a different part of our business.

The Avo team is very communicative & prompt

Pricing can be on the high side, but overall a great product.

Avochato helps us communicate with our customers efficiently via text, which is a hard tool to come across.

I like the fact that I can send out a broadcast to many people but also that I can schedule when it can be sent.

The fact that when I click on "messages" I can see those messages I sent as well as the responses. I think there should be another folder for messages sent.

Contacting multiple customers at once. Same benefit.

I like how you can save contacts! There are many fields for information too!

I wish there was a place where I could save messages so I can just copy them in there

We are notifying our customers of their deliveries.

Avochato gives us another avenue to access our clients which has become invaluable. Texting is a more widely used form of communication and it allows us to connect with our clients much easier over just calling them constantly.

I would like to see more options for organization of our conversations. We are reaching out to 40 clients at a time and it can be hectic trying to manage all of those conversation will little ability to organize them.

We reach out clients through phone and email but never through text. Avochato gave us that ability which allows us to reach people we weren't able to before.

The layout and how you can blast fans with a message makes it easy to stay connected

when there is a massive influx of messages its difficult to know what you need to answer first and what is unread

We connect directly with fans and have realized how valuable it is to own those relationships and capture those phone numbers

The ease of importing contacts, the fact that you can have more than one phone number - which helps when you have more than one project going on, the technical support Avochato provides.

When broadcasting texts, I wish there was a way to select the "assignee" - that way the responses will automatically go to me.

making sure technicians are onsite and answering any questions they have. benefits is that my coworker and I can both read the messages, so if one of us are away, the other can cover!

Esta plataforma es un CRM que te permite manejar la mesajeria movil para tus equipos, podras comunicarte de una manera eficaz y segura, solo debes configurar tu numero de telefono de avochato y listo, ya estaras comunicandote con tus clientes potenciales a traves de mensajes de texto. Tiene excelentes integraciones como Office 365, Slack y SalesForce

su aplicación movil deberia mejorarla, un par de veces se me bloqueo y no pude ver etiquetas ni recibir ningun tipo de llamdas, solamente mandar mensaje de texto y recibir. De resto no he tenido ningun tipo de inconvenientes, todo lo contrario me permite mantenerme en constante contacto con proveedores y clientes.

utilizamos la programacion de llamadas y mensajes que nos proporciona avochato para comunicacrnos con los clientes y nuestros proveedores, asi ahorramos tiempo y establecemos una constante comunicación con eficacia. Es una plataforma muy liviana pero a su vez solida, es muy facil de utilizar y permite tener un solo dispositivo para la interaccion y comunicación diar. Creamos grupos con nuestros clientes para mantenerlos informados de nuetras actualizaciones y promociones.

Biggest upside is unlimited users at no additional cost with the ability to add new lines at only $10 each. Combined with low learning curve makes this a truly scalable solution that my users have loved. That auto-responses and other quick actions make this app a joy to use.

Biggest downside is the limited integrations provided (if not using native salesforce version which has a high cost). Other big downside is like of SIP phone provisioning, requiring the use of a secondary phone system. Also, the avochato team seems to be overbooked/lacking in resources which leads to slow follow up times and lack of configurations. Hire more developers!

Outbound communications have seen a huge improvement.

Easy to use, get good results, good support

limit on characters per credit make sending complete info difficult

Alternative method of reaching potential clients. Good feedback

Having client communication all in one place, available in a message thread. As well as call forwarding directly to my phone so I don't require more than one device.

Needs improvement in terms of sending preset messages to certain groups of contacts on certain days, weekly, biweekly, monthly etc.

It acts as another point of contact for our customers.

Avochato allows you to get in touch with who you need to in the most simple way. Response rates are higher and with ease.

Platform can be a little difficult to manage with the organization of text lists.

Getting in touch and reach outs are more effective. Response rates improved.

Really liked the convenient user format. Would recommend it

Nothing in particular. We used it and were happy

Getting texts to mass market and then engaging in responses

The flexibility of list set-up and delivery rates.

Limited number of characters per credit.

Able to reach out to potential clients with a better open rate than email.

I enjoy the way that Avochato is organized, so that one can seamlessly click between conversations and different numbers.

Though Avochato is a great program, it is very new, and therefore has some growing pains and bugs, as is to be expected. However, Avochato is very good at resolving issues that are brought to them.

Some sorting issues, etc. Benefits are tagging, searching easily, switching easily between numbers.

The chats come in very fast and the search by keyword is huge when re-engaging past customers

No more zooming in for pictures is not good. Tags can be tough to delete if not an admin. Need more tools for non admin people.

Makes the outreach very quick and easy, can customize the chats and names.

The ease of having one place to communicate with clients, staff, etc.

The application itself is a little cumbersome and not super user-friendly, but most can figure it out.

It provides me an avenue to communicate with clients in my locations that are not staffed fulltime. Clients can easily inquire about products, etc.

Easy to use. Great for customers to get in touch

Unable to log off and on of Avachato text

Quick assistant

Easy and simple to use. Text pops up so you can't miss it and alerts you.

I would like for it to be able to be used in an app and not an open tab.

We are reaching a wider range of busy customer that don't have time to sit by a computer.

I like that the interface is easy to use and easy to filter the results I want to see.

I dislike that I can not get rid of the last conversation that occurred on the right side of my screen if it is not in a closed status.

It just adds one more point of contact for our customers to get a hold of us.