Avochato Reviews: 4.4/5 — Solid Choice

Having the ability to stay connected multiple ways with stakeholders, with tool and support to grow our network.

That there are not more references to help with decision to purchase the services, but that's because the company is still small.

The ability for us to stay connected and network under one platform.

That it allows me and my management team to communicate with our technicians in the field from one platform, so everyone is on the same page and real time.

No current dislikes of this product. So far everything has worked well and no complaints

Communication, in real time.

Our team is using this to have quick and efficient communication with our students about technical and facilities related issues on campus. The best part of this tool is that we are able to resolve their issues faster than ever and have better visibility of IT and Facilities problems around our campus.

The convobots are not as intuitive as I would like, and they only work one time per new contact. There should be a reset time on those auto-responders so that they continue to reply on subsequent contacts.

We have gained visibility of problems our over 2000 students have around campus and have been able to respond to those problems on a much faster level. This has resulted in students being more satisfied with the services provided by IT and the physical space provided by Facilities.

I love how it allows me to break down by different states and communicate with multiple customer at once. It saves and filters all of my conversations. I can tag text threads and search it by that tag so they are all organized and stays together. If I do have any technical difficulties all I have to do is send a email to headquarters and they response/fix the problem swiftly.

I wouldn't say I dislike anything. However I do wish when making phone calls through the system, it could record the phone call. I like to listen to my conversation so I can go back and critique my work and for references. We also do quality assurance and call calibrations.

A lot of customers aren't available during the day to answer the phone. With Avochato system we are allow to reach more potential customers. Also helps with accuracy for our qualification process.

The best part of Avochato is their flexibility in providing top-notch customer service tools for non-conventional usage. We've utilized Avochato's services to provide an anonymous tip hotline to festival attendees and we're expanding a taxi service for festival use.

There's not much to dislike here. The minds behind Avochato are innovative, focused, and professional.

We are trying to provide real-time feedback to thousands of attendees in real-time, focusing on safety but also providing real-time answers to common questions. We service up to 25k people at one time and the tools that Avochato provides allow one or two people to appropriately manage all needs.

I like the easy to use interface, which makes the process very simple to get started. I also like that the team is very responsive and listen's to their customers feedback.

When we first signed up with Avochato, the out of office auto-reply feature was limited. I sent the team an email and asked if they would consider making the out of office scheduling more dynamic. The Avochato team added the feature within a few months, which was fantastic.

We use Avochato to better communicate with our customers regarding their travel quotes, which substantially speeds up the travel booking process.

Our team needed a quick turnaround of services for last minute get out the vote efforts for a client. Avochato was able to get us up and running same day and answered our questions within minutes of texting.

We haven't had an experience with Avochato's team where we have come away un-satisfied.

We are solving our political client's GOTV efforts at a reduced cost and with better effect.

How easy it is to get in touch with our guests

There is nothing I dislike about this product

We are solving issues by letting guests know in advance of issues and also in-house guests getting their problems completed faster. This benefits us by the guests experience is better because of response time.

The ease of the program. the use of tagging is amazing. The ease to upload contacts. I couldn't ask for an easier program to use.

I wish i could send broadcasts from the mobile app. Besides that no complaints.

WE are using avochato for weather updates to our field staff, open shifts, information they need asap. Being 500 of our staff are out int eh field this the best way to communicate with them

I use the slack integration and it is incredible. We have a text-support line for clients and having it built into Slack makes life so much simpler.

I have no qualms so far. It's been a smooth setup and operation is a breeze.

Although Avachato has an app, they also integrate well with Slack so I don't need to have yet another app on my laptop and phone to communicate the way I need/want to.

We can use it to gather basic info from our customers saving us both time. This is one of the only platforms in which you can have a private inbox so users cannot see other people's messages. It enables companies & brands to effectively communicate with their audiences via one medium.

I didn't like getting emailed everytime there was a mass text was sent out and someone replied. Sometimes it's hard to find old conversations while using the mobile version of the app, but that might be user error.

I use it to follow up on previous communications with candidates. It allows me to quickly text a number of people. Improved our sales process and customer service processes.

We use Avochato heavily and the API works great. Customer support is very responsive via text (obviously) and the tool is priced well for our needs. The best feature is a continuous history of texts with a user that allows us to provide great customer support.

The UI needs to look a bit more modern and the mobile apps have a lot more work to be done. Desktop experience is much better than mobile and would be great to see a UI facelift soon.

We support 100% of our customer orders through Avochato and do not have to hire a call center. Instead text-based support is more personable and cost efficient. API is robust and allows us to automatically send the majority of texts through the platform.

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Quick setup and plays nice with a lot of other enterprise tools. Integration with Zapier for automated messages and the ability to toggle between the mobile app and the web version easily. Great support email/phone support when needed.

I wish the pricing was a little more competitive and offered more ala carte options rather than the bundles that include every bell and whistle.

Improving communication with prospects and clients. Worked great for our sales team's lead follow up.

the ability to share the dialog between multiple employees

there is nothing that I dislike about the program

Being able to communicate with our drivers and having the ability for the other dispatchers to see the conversation too.

They have the ability to give each person a unique login, I love that I can give each team member their own login. I also love that I can resend the same message again, having the ability to resend broadcast saves me time from having to create new broadcast each week.

I wish there was an auto-schedule program. I send the same message weekly as a reminder, I would love to see an auto push to a group of tagged account each week so I wouldn't have to schedule it myself.

We are reminding the customer of ordering deadline as well as assistance in sales communication. We are seeing more orders coming in on time. We also have a new avenue for office staff to communicate with our sales team in a form that works well for them.

Upside is that we can text a group of technicians all at once. It also provides a log of any tech that has been reached out to. I utilize the call feature a lot as well.

The phone app isn't as user friendly as needed.

Allows quick access and logging of texts and calls.

I enjoy all of the options I have in using Avachado. I am able to modify the program to best fit what my company needs to use it for. It it also very easy to navigate. Even people who do not have the most experience with computers or technology in general can figure out how to use this system quickly.

I do not dislike much. I would say that the notifications were a bit of a struggle for my company. The way we are utilizing this program requires us to have different notifications for each user. We were able to figure it out, but it took some time with trial and error.

Communication with orders can always be a bit tricky. My customers have specific salesman and they are not always available to talk when my customer needs them. The text option is great so my customer can get their order in right away and get it off their plate and my salesman can see the order and get it filled when they have a chance to look at it.

The Avochato support team has been amazing. They usually reply within 1-2 hours and have been exceptionally helpful with any and all questions.

The service is not inexpensive, but you're really paying for a level of quality that you can't find in less expensive or "freemium" services.

Easy access for customers to connect and ask questions as well as support for sharing out information about events and new products.

How easy the system is to use! The Phone app makes on the go texting available. We have been able to incorporate Keywords into our directional signage as well as print ads - that allows people to get information at their finger tips!

The integration with our CRM system was rather difficult, but that was not solely Avochatos fault. Getting logged out on my phone app and then having to log back in and try and remember my password. I wish the phone app had more features that the desktop version does.

Capturing RSVP's for events and being able to send out reminders to a large group of people quickly. Keeping in touch with Realtors on a monthly basis on a platform they actually use!

I love the direct communication with my customer/consumer. It allows me to communicate with them quickly and promptly. I’ve gone from waiting for customers to call me back or respond to hearing from them the same day and or seeing them in my store. Foot traffic has increased. I love that I am able to login in anywhere and use the software.

I do not like the mobile app. It is not very workable in the sense that I am not able to use it 90% of the time I would like to. And since I am not always at the store I would like this to be useable so I continue my customer service from anywhere. I would also like the sms marketing to be a little bit more user friendly or to have had some training on that so that we could get the full benefits of the software.

Before Avochato we were waiting for customers to contact us back but now we have direct communication with them and they love it and we love it. Very smooth transactions.

The communication between representatives and customers is great, also the ability to sort/file all of my broadcasts makes things very helpful. Driving customers towards my business through the power of text messaging is something that opens up a whole new door in the world of marketing, especially with the amount of people constantly looking at their phone screens!

The text messages do not roll over on your next billing cycle... so you either have to use exactly the amount you purchase or buy more...

My company is reaching more previous customers than before. Nobody is really putting down emails anymore... Its all phone numbers, which makes funneling sales extremely efficient.

The team is responsive to all inquiries and the product is easy to use.

The pricing of the product is costly although understand that this is industry practice.

Direct access to consumers via sms

The Avochato SMS system was easy to learn, quick to set up, and effective to communicate with both customers and prospects.

Really the only downside is the costly short-code option which is well beyond the budget of a small firm like mine.

How to quickly and effectively follow-up with prospective customers. The open rates on these SMS messages are phenomenal.

It was easy to use out of box. As we learned more about its' functionality we found it was even more powerful than we originally thought. At this point we're just scratching the surface but I'm excited about the potential for Avochato within our organization.

We're using it for a political campaign that has a known good list of cell phone numbers. This makes it highly efficient (few bad numbers / bouncebacks). If you don't have a good list it may not be as effective, but the pricing model isn't overly punitive so it may not be as big an issue.

We're a political campaign, so job #1 (all the way through to job #1,0001) is get elected! We're using Avochato to build relationships with our voters through direct contact. Avochato's ability to allow us to use real people to engage in conversations with voters is very valuable.

I like that I can text to customers through my keyboard. I don't like having to text over the phone. I find it difficult to enter the correct letters on my phone.

I don't like that I see other groups texts. We have Customer Support and tech support that we tag our chats with. It would be nice to only see the texts for our own group.

Ability for customers to contact us via chat

I like the fact that you are reaching clients all at once and in a way that is most convenient and likely the easiest way for clients to respond.

Frankly I haven't really come across anything I didn't like.

I enjoy being able to reach out to a mass of people at the same time. This method also seems convenient and I seem to get a better response because everyone is texting.

Excellent customer support. Relatively simple interface that does everything we need it to do. Great price point.

Still an early-stage product, and has some features missing. (For instance, have to record a voicemail greeting on your own software, then upload as .mp3 file.) Not the best phone functionality (but works well enough for our purposes).

We're using Avochato as a stand-in for Zendesk (too expensive), for customer support and lead capture.

Able to schedule bulk broadcasts. Does not require opt-in of contacts to send to.

Nothing. So far all features have worked as expected.

Able to reach out directly to clients and keep them updated on new offerings.

Easy to set up and manage the account. Customer service is responsive and helpful

Avochato has building room for more advanced features and leaves some things to be desired in flexibility of platform

Customer service communication