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Avochato Reviews & Product Details
Avochato is a live chat and messaging software for companies of all sizes. It offers customer review management, response management, review monitoring, and reporting functionalities within a single platform. It is versatile enough to cater to various industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services, and e-commerce.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Avochato with other popular tools in the same category.
The fact that consumers can text us directly from our paid Google ads without even visiting out site. I assumed we'd get a few texts here and there from this, but many more people have used this as an initial contact point than I would have expected.
There isn't anything specific I don't like. I would love if a service like this could incorporate all like communication methods into its platform, chat, messenger, etc.
We are using Avochato to communicate with people who may not have contacted is normally. They can begin a conversation directly from our ppc ad without even having to visit our website. The more points we can create to initiate or invite contact, the better.
This program is a very convenient way to contact our guest
Does not save draft messages. When I type a text and click anywhere else it loses everything I wrote
Easiest way to get get a quick response from our guests
How easy it is to message someone. You don't have to call!
Nothing , I love itz it's so easy to use.
I work with F2Onsite and it helps a lot when I can't call out to that specific number.
I can send messages quickly to several people at one time.
I would like to be able to see when the recipient has read the message
Contact with many techs without having to give out individual phone numbers
The platform is intuitive and easy to use
I'll let you know when I find something!
We are a clinical research site. We schedule a ton of appointments with patients. Keeping exam rooms occupied is a key component for success. Since we started using Avochato to augment appointment confirmation, we have realized a significant decrease in no shows and cancellations which translates directly to our bottom line!
Love how easy it is to use and gives u great customer engagement. Really happy with the turn out and the participation with it. Easy to use
I wish it feeded into our CRM and our ATS platforms
A lot! We can easily engage our candidates.
I like that the Avochato team is very responsive. If there was ever an issue they handled it quickly and added features that we needed.
We've been with them as they've grown. In the beginning there were some issues. Occasionally something still goes wrong, but they are very responsive and quick to fix issues. Also you can't do everything on the app that you can do on your computer.
We use the app to stay connected to our employees. If there is an issues multiple people are on it at once. The broadcast feature is helpful to reach out to large groups at once.
Easy and straightforward to use. Automated responses tend to work well.
A few bugs like continually having to filter which responses I want to see after I've responded to a couple. I think this has been fixed recently
We are providing a channel to communicate with our users and answer FAQ in a timely manner to help resolve real-time issues.
There is no toggle on messages and there are options for endless tags.
I wish it would give the option to sort the received messages better. I have expressed this already.
We are able to mass text our temps that pick up shifts with us instantly and we love that the phone number attached to ours forwards to our 800#.
Customer service is great. Found the user interface to be easy to navigate. I like being able to quickly add tags to users. I use this product to communicate with association members. Communication is much faster than traditional email.
So far there isn't much I would change.
Email communication was slow, we've sped up dissemination of information.