Avochato Reviews: 4.4/5 — Solid Choice

They went above and beyond helping us setup and train. The system is very user intuitive to use and we were able to send texts after a short intro by their product team.

There wasn't anything we disliked. They were open to feedback and showed a willingness to add or alter features if necessary

We were trying to text past customers while updating information from their responses

The platform is intuitive, and Alex and team are incredibly responsive. This helped us coordinate outreach to our constituents that we wouldn't have been able to execute otherwise.

There were still some minor kinks in the mobile experience that made it hard for me to find old conversations sometimes, but no dealbreakers

Effective outreach via SMS to all constituents who had provided a mobile number

Ease of use and the ability to set auto replies.

Obtaining customer service surveys is a little difficult.

Reducing number of phone calls and having customers utilize chat more. As a startup, the easier the communication path, the better!

The platform is incredibly intuitive and easy to navigate. The few times I had minor questions someone from their support team responded to my emails within an hour with detailed responses resolving my concerns.

I wish the website widget was a chat window, not just texting. However, it still has helped increase conversion on my site dramatically.

Increased conversion from the website widget, as well we use the texting for outbound marketing. It has been a great tool to proactive contact customers.

The app is very user-friendly and well-thought for people who wants to manage one OR multiple account. You can access it on your phone or on your browser, save templates, schedule text messages, triggers automated response with keyword.. It has everything you need to DOUBLE your SMS marketing power.

The ONLY thing I've told to the team would be to include the ability to create automated campaigns directly into the app instead of using Zapier to do it. But you can still do it with the amazing Zapier integrations, and they are already working on it so like I said.. they are awesome!

I'm able to automate the process of follow-up and lead nurturing for my clients, which save them A LOT of time.

I like that Acochato enables faster communication with our guests. More people are likely to read and respond to a text over an email. They love that we have the ability to text them.

Don't get me wrong I really like it, but I don't like that the text boxes are so big on the Messaged page. It makes it feel clunky.

Being able to reach guests that don't have an email account. Guests are more likely to respond to a quick text than a long email. Also, being able to follow up with guests while they're on the go.

The ease of use, functionality and additional features

Haven't found any issues yet with the service at this time

communicating and contacting clients, sending prompts

Avochato has filled an important niche for us in providing support for our professional services team. Avochato has had very fast customer support and have been very flexible in getting our needs met

A direct zendesk integration would be helpful for us

We have a webhook connecting with Slack - when our professional services team of presenters need assistance, they can text us, and we can respond from Slack (or talk amongst ourselves in Slack and then respond). The broadcast feature is also very helpful.

The experience and customer service. The team was very responsive and made sure that we had everything that we needed.

Nothing yet, it’s a great platform with an awesome team.

Improved support and customer access.

Everything just works. It took me no time to set up and every time I have had a question, the team has responded within minutes. Highly recommend giving Avochato a shot.

We have not been dissatisfied with anything do far.

In my field, communication needs to be always on, fast, organized and always personal. Avochato checks all those boxes.

The instant value! It took hardly any time at all for our team to get used to the platform and start communicating with our customers which has allowed us to provide next-level service. It has been a real game changer.

Honestly, we feel as though we have gotten exactly what we signed up for and more, no complaints. Love working with Ryan too!

Connecting with our customers. We have never had more ways to get in touch wiht one another so it is important to stay on the cutting edge of technology and communicate in the way customers want to be communicated with.

My team and I are seeing tremendous results using Avochato for recruitment advertising and direct recruiting efforts. it is by far the best platform we have used.

the notifications need to be by user and not by phone number alone.

recruiting

Being able to set up so many contacts for broadcast really helps out for appointments.

Not being able to search the broadcast by telephone number, and also not being able to name templates

Scheduled text for reminders of appointments.

The simplistically of the interface and being able to communicate with our clients and team.

Wish I could schedule messages for our clients.

Our clients text more than they pick up the phone. We have to adapt with the our clients.

Allows us to provide a personalized experience for our customers. Really allowed us to take our customer experience to the next level

Nothing really. We have had a couple suggestions but they’re been promptly improved, like having the ability to see if someone else is viewing a text

Rather than taking the time to make a phone call, a quick text does the job more efficiently. It’s been beneficial in many ways including increased income, more personalized service

Avochato is easy to use and took little use to understand how to use it. I also liked that it integrated with Slack.

I still had to create tickets in Zendesk.

We were able to provide instant support for our people in the field. They would text and I could answer immediately.

Very easy to use. It is also very easy for our patients to use. We have noticed a decline in no show and failed appointments.

I really can't think of anything that I dislike.

Less appointment no shows.

Company is very responsive, and super helpful in responding to end user concerns and questions.

Any issues I had were remedied quickly by the support team

Overcoming bottleneck in sales process

The variety of different items being offered and the customer service follow up

Nothing at this moment. Everything is great so far

Automation texts

Ease of use and also working with that team

Reporting this far, but the team is feedback hungry and looking to make change

Increase conversion in salss

The fact that consumers can text us directly from our paid Google ads without even visiting out site. I assumed we'd get a few texts here and there from this, but many more people have used this as an initial contact point than I would have expected.

There isn't anything specific I don't like. I would love if a service like this could incorporate all like communication methods into its platform, chat, messenger, etc.

We are using Avochato to communicate with people who may not have contacted is normally. They can begin a conversation directly from our ppc ad without even having to visit our website. The more points we can create to initiate or invite contact, the better.

This program is a very convenient way to contact our guest

Does not save draft messages. When I type a text and click anywhere else it loses everything I wrote

Easiest way to get get a quick response from our guests

How easy it is to message someone. You don't have to call!

Nothing , I love itz it's so easy to use.

I work with F2Onsite and it helps a lot when I can't call out to that specific number.

I can send messages quickly to several people at one time.

I would like to be able to see when the recipient has read the message

Contact with many techs without having to give out individual phone numbers

The platform is intuitive and easy to use

I'll let you know when I find something!

We are a clinical research site. We schedule a ton of appointments with patients. Keeping exam rooms occupied is a key component for success. Since we started using Avochato to augment appointment confirmation, we have realized a significant decrease in no shows and cancellations which translates directly to our bottom line!

Love how easy it is to use and gives u great customer engagement. Really happy with the turn out and the participation with it. Easy to use

I wish it feeded into our CRM and our ATS platforms

A lot! We can easily engage our candidates.

I like that the Avochato team is very responsive. If there was ever an issue they handled it quickly and added features that we needed.

We've been with them as they've grown. In the beginning there were some issues. Occasionally something still goes wrong, but they are very responsive and quick to fix issues. Also you can't do everything on the app that you can do on your computer.

We use the app to stay connected to our employees. If there is an issues multiple people are on it at once. The broadcast feature is helpful to reach out to large groups at once.

Easy and straightforward to use. Automated responses tend to work well.

A few bugs like continually having to filter which responses I want to see after I've responded to a couple. I think this has been fixed recently

We are providing a channel to communicate with our users and answer FAQ in a timely manner to help resolve real-time issues.

There is no toggle on messages and there are options for endless tags.

I wish it would give the option to sort the received messages better. I have expressed this already.

We are able to mass text our temps that pick up shifts with us instantly and we love that the phone number attached to ours forwards to our 800#.

Customer service is great. Found the user interface to be easy to navigate. I like being able to quickly add tags to users. I use this product to communicate with association members. Communication is much faster than traditional email.

So far there isn't much I would change.

Email communication was slow, we've sped up dissemination of information.