Avochato Reviews & Product Details

great support, willing to work with you on new ideas, easy to use platform and scalable

we haven't ran into anything yet that we disliked

customer communication...we have seen an increase in customer engagement now that we use texting instead of just phone calls

Service from their sales team is amazing, the automation is awesome, the app and browser apps are super quick and easy to use, and the price is great as it saves our staff a ton of time.

Limitations on extensions for the voice service (were actually using a separate service for voice and were only using avochato for sms)

Saving a ton of time and tracking our potential customers has never been easier. We can send out last minute reminders and offers quickly and its easy to remove people from communication as needed

So easy to filter active contacts. Very simple to create auto responders.

Limiting the words of you use emojis. I feel like emojis are more personal.

Follow ups! I wasn’t doing it before.

What I like best is that Avochato puts us right in front of the customer. We can send them promotions, events, and deals we have running. They can subscribe easily by just replying back "stop" or "unsubscribe". I also like the reports. Letting us know how many delivered, unsubscribed. The history of the conversation that it keeps is very helpful.

The least thing I like about it is that I wish there was a way to add more than one email address for notifications on the profile. There doesn't seem like any good way to download a complete list of your customer list. When I try to do it, it will only download the first 50.

Avochato is putting us right in front of the customer. Everyone reads a text message and I feel like the email is beginning to be a thing of the past so this really helps grab their attention. We are able to conversate with customers, answer their questions. They don't have to wait on hold while calling in, they can shoot us a text in a couple minutes.

Avochato customer service is astounding. They guys I've been working with have been really good at helping me and answering questions quickly.

I don't love that I need to use Zapier to have Facebook and Avochato play together.

I want a much better open rate than what I was getting with email. So, far I'm too new to reap benefits, but things have been great so far.

We can offer another platform for guest to contact us and it is better than a call b/c it is all in writing and guests and vendors can send us pictures. Some guest even get creative and send gifs with is fun.

It takes a bit of time to come up if you are searching by name but with the phone number it is fine. Other than that everything goes swimmingly.

Mass text to our arriving and in-house guests to get information out quickly and efficiently. We also use it to keep in contact with our vendors and homeowners. Communication has greatly improved as all can send pictures of issues etc.

It is easy to use and the search feature is especially helpful

nothing really the nice thing is that you can monitor what every one is doing

communicating with our customers, we are able to do better follow up

The platform is great. The support team is even better. Avochato provides a turnkey solution for mass marketing and customer management. I think their product could be used in a variety of different businesses but it certainly helped us with the launch of ours. We couldn’t have done it without Avochato!

There are some funky rules when it comes to data and texting from service providers and phones. I really appreciate how much the company has invested in having solutions for these problems when they arise.

Customer retention and acquisition

the speed and accuracy of the support team. easy to use interface

it might be better to have some auto replies to choose from so that you dont need to retype something for every single response

incredibly easy segmenting tools. our fans like the open communication

Avochato makes it super easy to get feedback from our customers. We use their survey feature to make sure we're serving our customers to the best of our ability. We also use Avochato for operations management and customer support. With Avochato we're able to streamline our workflows across our entire organization. Thanks Avochato!

There is nothing that I dislike about Avochato!

We use Avochato for operations management, customer support, and marketing. It's amazing how many things Avochato can be used for.