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Smartsupp Live Chat Software logo
Smartsupp
Engage Customers, Simplified.
4.7

( 361 )

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Smartsupp Reviews & Product Details

Smartsupp Overview
What is Smartsupp?

Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recordings, which all combine to help businesses connect and engage with their audience better.

Company Smartsupp.com, s.r.o.
Year founded 2013
Company size 11-50 employees
Headquarters Brno, Czech Republic
Social Media
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What Smartsupp is best for?
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What are the pros and cons of Smartsupp?
Smartsupp Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Smartsupp Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Smartsupp Media
Smartsupp video thumbnail
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Smartsupp Screenshots
Smartsupp screenshot 1
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 05, 2026
Smartsupp Live Chat Software logo
361 Smartsupp Reviews
4.7 out of 5
Small Business (50 or fewer emp.)
Nov 13, 2023
 Source
Overall Rating:
5.0
MK
Mart K.
Founder
Share
"Great app"
What do you like best about Smartsupp?

Very resourceful, it has a ton of features combined in 1 package that are charged separately on other platforms.

What do you dislike about Smartsupp?

I haven't explored this yet but I hope the chat page can be customised.

What problems is Smartsupp solving and how is that benefiting you?

We are creating a non-complex process for users on our site to locate what service they need and book them in.

Small Business (50 or fewer emp.)
Nov 08, 2023
 Source
Overall Rating:
5.0
MK
Marcin K.
Founder
Share
"Excellent."
What do you like best about Smartsupp?

Pretty much everything. It is very intuitive.

What do you dislike about Smartsupp?

Nothing important to say. At this point my excperience is very good.

What problems is Smartsupp solving and how is that benefiting you?

It gives us easier contact with the client. Allows you to send links to offers.

Small Business (50 or fewer emp.)
Nov 06, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very good live chat with fast support."
What do you like best about Smartsupp?

Can be set up quickly, is easy to understand and can be easily operated from all devices.

What do you dislike about Smartsupp?

We haven't found anything we don't like yet.

What problems is Smartsupp solving and how is that benefiting you?

Fast communication with our customers.

Small Business (50 or fewer emp.)
Nov 06, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"I’m having a well excellent usage of this app it’s quite functional"
What do you like best about Smartsupp?

It's a very interesting and functional application, it has good features, fast notifications and excellent performance

What do you dislike about Smartsupp?

I don't dislike anything about you this app

What problems is Smartsupp solving and how is that benefiting you?

I helps me to reach out to customers in my company and it helps me to receive notifications of customers that visits my company

Small Business (50 or fewer emp.)
Nov 06, 2023
 Source
Overall Rating:
5.0
MM
Matúš M.
Founder
Share
"Profirol"
What do you like best about Smartsupp?

Rýchla a jednoduchá komunikácia s klientom

What do you dislike about Smartsupp?

nie je momentálne nič čo by som bral ako nejaky problém

What problems is Smartsupp solving and how is that benefiting you?

rýchle otázky klientov na požadovaný produkt

Small Business (50 or fewer emp.)
Nov 06, 2023
 Source
Overall Rating:
5.0
A.
Ann .
Founder
Share
"Polecam"
What do you like best about Smartsupp?

bardzo intuicyjny program, bardzo przyjazny

What do you dislike about Smartsupp?

Wszystko super, nie mam żadnych zastrzeżeń

What problems is Smartsupp solving and how is that benefiting you?

Mom łatwy kontakt z potencjalnymi kientami

Small Business (50 or fewer emp.)
Nov 04, 2023
 Source
Overall Rating:
5.0
FM
František M.
Founder
Share
"Great app for website"
What do you like best about Smartsupp?

Ai bot because all we need this age ....

What do you dislike about Smartsupp?

Nothing. I dont know what i say here ...

What problems is Smartsupp solving and how is that benefiting you?

Smart apps like virtual assistants can help users manage their schedules, set reminders, answer questions, and provide information on various topics.

Small Business (50 or fewer emp.)
Nov 03, 2023
 Source
Overall Rating:
5.0
DL
Dorina L.
Founder
Share
"It helps us to immediately answer the questions for our visitors."
What do you like best about Smartsupp?

Easy to use for visitors, we have bigger conversion with Smartsupp.

What do you dislike about Smartsupp?

It's not free forever, but really nothing else.

What problems is Smartsupp solving and how is that benefiting you?

Fast answer to possible customers, easier and faster than e-mail.

Small Business (50 or fewer emp.)
Nov 03, 2023
 Source
Overall Rating:
5.0
MH
Marian H.
Owner
Share
"Maximálna spokojnosť."
What do you like best about Smartsupp?

Smartsupp mi pomáha viac sa priblížiť zákazníkovi a jeho potrebám. Urýchľuje komunikáciu a pomáha mi tak zvýšiť prestíž v porovnaní s konkurenciou čo je v dnešnej dobe nezanedbateľné. Personál Smartsupp-u je profesionálny tím ľudí ktorí vedia čo robia a robia to dobre. Jednoducho ak chcete ísť s dobou Smartsupp je niečo, čo musíte mať. Za mňa palec hore, odporúčam 👍

What do you dislike about Smartsupp?

Nemám čo by som vytkol. Som spokojný užívateľ a akékoľvek počiatočné problémy nastali vždy boli promptne vyriešené. A možno predsa...troška mi vadí, že niektoré časti stránok (help) sú len v angličtine. Síce to zvládnem, ale CZ, pripadne SK verzia by nebola na škodu 😉

What problems is Smartsupp solving and how is that benefiting you?

Smartsupp mi pomáha byť bližšie ku klientovi čo mnoho mojich zákazníkov oceňuje. No a nepriamo mi tým pomáha zvyšovať dôveryhodnosť a v neposlednom rade rast firmy.

Small Business (50 or fewer emp.)
Nov 02, 2023
 Source
Overall Rating:
5.0
AS
Augusto S.
Founder
Share
"Great system for website visitors engaging"
What do you like best about Smartsupp?

Chatbot able to answer frequtly asked questions

What do you dislike about Smartsupp?

It could be more affordable for small bussines

What problems is Smartsupp solving and how is that benefiting you?

Ansering frenquetly asked questions