Unclaimed: Are are working at Smartsupp ?
Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recordings, which all combine to help businesses connect and engage with their audience better.
| Capabilities |
|
|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Smartsupp with other popular tools in the same category.
I was using a much more expensive software for a live chat. After searching for some other options I found Smartsupp and gave it a try. I knew it would work when I was setting it up because of how the setup process was laid out properly, it was a breeze. It is super easy to use. After the setup was completed, in 3-4 minutes, it started working right away. I was able to customize a bunch of stuff for my needs. Actually, I did not know I could do these fancy things. I will try them all when it's time. Worths every penny. Good job guys!
I could not find one yet, but if I do i will add it.
Replaced my old live chat software. More functions for less.
rozsah služeb a automatizace. Přehledy a statistiky
není v češtině. nemá desktop aplikaci krátké zkušební období
komunikace se zákazníky a automatizace
Easy of Use, implementation, good support
Everything is ok for us...We are happy!!!
Good cooperation with our customers
they are so great compatible with my website my users
Nothing at all! They are very efficient and that's great for me and my business
Helping me communicate with customers
It helps you to respond to clients interactions customizable which is very helpful. Ease integration and of use.
Sometimes the configuration is not applied right away so you have to make several tests to confirm. I mean specifically on setting a certain chat to a visit at a URL.
It's helping me with carts abandoment prevention actions. I can figure out how long the customer takes to conclude a purchase or not and take action quickly to prevent them to leave the page without another action.
Smartsupp offers a variety of options for seamless communication with customers. I have been using it for some time now, which is why I have decided to express my appreciation by providing honest feedback.
Everything looks ok for me so I don't have any challenges.
It makes communication with customers very easy and friendly, which increases sales.
Mám informáciu o novom zákazníkovi. Vidím čo si prezerá a koľko krát tam bol. O to viac môžem zamerať naňho svoj produkt.
Za sú na výber iná 2 ikonky chatu . Inak super
Toho že som nevedel kedy je zákazník na stránke a čomu sa venuje.
the mobile application is very clear and fast
more settings in the mobile app and to run the chatbot even when I'm offline
nothing
SmartSupp is simply an amazing service! Their online chat makes it quick and easy to communicate with our customers, allowing us to provide immediate support and improve overall satisfaction. Convenient access from anywhere and anytime gives us the flexibility we need for effective communication. Conversation history helps us track and resolve recurring questions. SmartSupp really makes our business easier and provides excellent customer support. We are completely satisfied with this service!
Nothing comes to my mind. SmartSupp is realy great solution for online support.
SmartSupp is an indispensable tool for our company for immediate communication with our customers. Thanks to its flexibility, our customers can get support from anywhere and anytime, which will significantly improve their overall experience. The conversation history allows us not only to track previous questions, but also to quickly and efficiently solve recurring questions. With SmartSupp tools, we take our communication to a new level and thus increase the overall satisfaction of our customers. This is key for us, which is why we can only highly recommend SmartSupp.
Simlpe and easy to use, and able to create bot easily.
I Dont think its anything to dislike. Software is easy to use.
while using the chatbot its make simple for customer to give them support