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Smartsupp Reviews & Product Details
Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recordings, which all combine to help businesses connect and engage with their audience better.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Smartsupp with other popular tools in the same category.
Smartsupp is a very useful tool which makes customer support faster and more efficient. You can creat own tamplets for different languages, so all websites are in one place. Chat bot is also very helpful and able to solve even 45% of chats.
Nothing. It is very easy and user friendly tool.
Qustions about delivery, payments, orders and products. Mostly all questions about delivieries methods, payments are solved by bot.
What I love most about Smartsupp is their chatbots and their shortcuts. It's so amazing. These are features others similar apps are lacking
I dislike the inability to send message after customer goes offline
Their are helping me to reach customers easily without stress
ottimo tool mer la messaggistica in e-commerce, molto personalizzabile, semplice e intuitivo
attualmente non vedo svantaggi nell'utilizzo
il supporto che riesco a dare ai miei clienti e ottimo
La simplicité de fonctionnalité , il reste simple et la mise en oeuvre et très facile
l'abonnement , je trouve dommage de ne pas avoir toutes les fonctionnalités
De pouvoir répondre en temps réel à nos clients pour les aider dans leurs achats
app is easy for us and for our clients..
Nothing, app is easy for us and for our clients
Attention
The appearance everything is so good and perfect
It doesn't keep previous visitor which makes it hard to know who was on your website
Replying my client fast
Najviac oceňujem prehľadný user interface, možnosti automatizácie a chatbota.
Zatiaľ nemám žiadne negatívne skúsenosti.
Rýchla komunikácia so zákazníkom, ktorý potrebuje okamžite radu, či informáciu.
I really like that there is integration with Prestashop and in order to get started, you don’t need to know anything except install the module and create an account. I really like that all information about the client is automatically collected and all orders and the amount of orders are linked at once. You can see in live mode who is currently visiting the site and what pages they are on. It is much easier to view site analytics in real time than in Google analytics The application itself and all the settings are very user friendly There is a mobile application!
Possibility to sign up for an annual subscription, but not pay the entire amount at once, but for a month
I close new leads and make sales via chat. I help people with their problems. it's much easier to write in a chat than a letter
Easy adjustment. It is really user friendly tool.
Nothing. I am surprised with functionality of this tool.
Its next communication channel for us. People can easily contact us threw our web.
Providing interactive communication opportunities to our customers,
I did not experience any negative features
It helps us understand the problems our customers experience and respond to them quickly...