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Smartsupp
Engage Customers, Simplified.
4.7

( 361 )

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Smartsupp Reviews & Product Details

Smartsupp Overview
What is Smartsupp?

Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recordings, which all combine to help businesses connect and engage with their audience better.

Company Smartsupp.com, s.r.o.
Year founded 2013
Company size 11-50 employees
Headquarters Brno, Czech Republic
Social Media
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What Smartsupp is best for?
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What are the pros and cons of Smartsupp?
Smartsupp Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Smartsupp Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Smartsupp Media
Smartsupp video thumbnail
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Smartsupp Screenshots
Smartsupp screenshot 1
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 21, 2025
Smartsupp Logo
361 Smartsupp Reviews
4.7 out of 5
Small Business (50 or fewer emp.)
Jan 08, 2024
 Source
Overall Rating:
5.0
MK
Max K.
Business Owner
Share
"Works like a charm"
What do you like best about Smartsupp?

I was using a much more expensive software for a live chat. After searching for some other options I found Smartsupp and gave it a try. I knew it would work when I was setting it up because of how the setup process was laid out properly, it was a breeze. It is super easy to use. After the setup was completed, in 3-4 minutes, it started working right away. I was able to customize a bunch of stuff for my needs. Actually, I did not know I could do these fancy things. I will try them all when it's time. Worths every penny. Good job guys!

What do you dislike about Smartsupp?

I could not find one yet, but if I do i will add it.

What problems is Smartsupp solving and how is that benefiting you?

Replaced my old live chat software. More functions for less.

Small Business (50 or fewer emp.)
Jan 05, 2024
 Source
Overall Rating:
5.0
AS
Alois S.
Founder
Share
"dokonalá služba"
What do you like best about Smartsupp?

rozsah služeb a automatizace. Přehledy a statistiky

What do you dislike about Smartsupp?

není v češtině. nemá desktop aplikaci krátké zkušební období

What problems is Smartsupp solving and how is that benefiting you?

komunikace se zákazníky a automatizace

Small Business (50 or fewer emp.)
Jan 03, 2024
 Source
Overall Rating:
5.0
MS
Michal S.
Founder
Share
"Nice"
What do you like best about Smartsupp?

Easy of Use, implementation, good support

What do you dislike about Smartsupp?

Everything is ok for us...We are happy!!!

What problems is Smartsupp solving and how is that benefiting you?

Good cooperation with our customers

Small Business (50 or fewer emp.)
Jan 03, 2024
 Source
Overall Rating:
5.0
SD
Shalata D.
Founder
Share
"I LOVE SMARTSUP"
What do you like best about Smartsupp?

they are so great compatible with my website my users

What do you dislike about Smartsupp?

Nothing at all! They are very efficient and that's great for me and my business

What problems is Smartsupp solving and how is that benefiting you?

Helping me communicate with customers

Small Business (50 or fewer emp.)
Jan 03, 2024
 Source
Overall Rating:
5.0
VM
Vinicius M.
Founder
Share
"Easy and customizable"
What do you like best about Smartsupp?

It helps you to respond to clients interactions customizable which is very helpful. Ease integration and of use.

What do you dislike about Smartsupp?

Sometimes the configuration is not applied right away so you have to make several tests to confirm. I mean specifically on setting a certain chat to a visit at a URL.

What problems is Smartsupp solving and how is that benefiting you?

It's helping me with carts abandoment prevention actions. I can figure out how long the customer takes to conclude a purchase or not and take action quickly to prevent them to leave the page without another action.

Small Business (50 or fewer emp.)
Jan 03, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very useful and professional"
What do you like best about Smartsupp?

Smartsupp offers a variety of options for seamless communication with customers. I have been using it for some time now, which is why I have decided to express my appreciation by providing honest feedback.

What do you dislike about Smartsupp?

Everything looks ok for me so I don't have any challenges.

What problems is Smartsupp solving and how is that benefiting you?

It makes communication with customers very easy and friendly, which increases sales.

Small Business (50 or fewer emp.)
Jan 03, 2024
 Source
Overall Rating:
5.0
Marek B. avatar
Marek B.
Founder
Share
"Skvelá práca zo zákazníkom pomocou smartsuppu"
What do you like best about Smartsupp?

Mám informáciu o novom zákazníkovi. Vidím čo si prezerá a koľko krát tam bol. O to viac môžem zamerať naňho svoj produkt.

What do you dislike about Smartsupp?

Za sú na výber iná 2 ikonky chatu . Inak super

What problems is Smartsupp solving and how is that benefiting you?

Toho že som nevedel kedy je zákazník na stránke a čomu sa venuje.

Small Business (50 or fewer emp.)
Jan 03, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"very intuitive application easy to use and fast when communicating with the customer"
What do you like best about Smartsupp?

the mobile application is very clear and fast

What do you dislike about Smartsupp?

more settings in the mobile app and to run the chatbot even when I'm offline

What problems is Smartsupp solving and how is that benefiting you?

nothing

Small Business (50 or fewer emp.)
Jan 03, 2024
 Source
Overall Rating:
5.0
JR
Jan R.
Founder
Share
"Top online support solutions"
What do you like best about Smartsupp?

SmartSupp is simply an amazing service! Their online chat makes it quick and easy to communicate with our customers, allowing us to provide immediate support and improve overall satisfaction. Convenient access from anywhere and anytime gives us the flexibility we need for effective communication. Conversation history helps us track and resolve recurring questions. SmartSupp really makes our business easier and provides excellent customer support. We are completely satisfied with this service!

What do you dislike about Smartsupp?

Nothing comes to my mind. SmartSupp is realy great solution for online support.

What problems is Smartsupp solving and how is that benefiting you?

SmartSupp is an indispensable tool for our company for immediate communication with our customers. Thanks to its flexibility, our customers can get support from anywhere and anytime, which will significantly improve their overall experience. The conversation history allows us not only to track previous questions, but also to quickly and efficiently solve recurring questions. With SmartSupp tools, we take our communication to a new level and thus increase the overall satisfaction of our customers. This is key for us, which is why we can only highly recommend SmartSupp.

Small Business (50 or fewer emp.)
Dec 25, 2023
 Source
Overall Rating:
5.0
DW
David W.
Founder
Share
"It is a Great chatbot to use."
What do you like best about Smartsupp?

Simlpe and easy to use, and able to create bot easily.

What do you dislike about Smartsupp?

I Dont think its anything to dislike. Software is easy to use.

What problems is Smartsupp solving and how is that benefiting you?

while using the chatbot its make simple for customer to give them support