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Smartsupp Reviews: 4.7/5 — Highly Rated
Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recordings, which all combine to help businesses connect and engage with their audience better.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Smartsupp with other popular tools in the same category.
The smart technology of finding customers
everyting is fine for the moment, we will use it further. Suggestion: integration withh whatsapp
The communication with the customers
User friendly and has a lot more details about like how much easy it is to get installed on your website.
Nothing much just the trial version is very small
It let me talk to my live visitors from all over the globe to connect with me.
I am very happy with smartsupp, a live chat tool for websites. It is easy to install, configure and use. I can communicate with my visitors and customers in real time, help them, answer questions and solve problems. I can also analyze the performance of my chat, send personalized messages and set up automatic replies. Smartsupp is a great tool to increase customer satisfaction and conversion rate. I recommend it to anyone who wants to make their website more interactive and customer-friendly.
The smartphone app could have some more functions.
Incrasing customer support.
I appreciate the intuitive user interface and seamless integration capabilities of Smartsupp the most. It has significantly improved our team’s ability to engage with customers in real-time, enhancing our customer service quality. The live chat feature is particularly impressive, offering instant communication with website visitors, which has led to increased customer satisfaction and sales. Additionally, the dashboard analytics provide valuable insights into customer interactions, helping us make informed decisions to better serve our audience.
While I am generally pleased with Smartsupp, I find that the customization options for chat widgets are somewhat limited. Expanding these options to allow for more tailored designs would enhance the overall brand integration on our site.
Smartsupp solves the crucial problem of enhancing customer engagement through its live chat feature, directly improving our ability to promptly address customer queries and feedback. This has led to increased customer satisfaction, operational efficiency, and ultimately, a noticeable boost in sales conversions.
Jak jednoduché je nastavení chatbotu a automatických odpovědí.
Používám zatím jen chvíli, takže zatím nic:).
Odpovídá na nejčastější otázky
I like the auto response features, ensuring all customers that visits our site get counted and helps to build our product and makerting strategy. The support also is topnutch. Ease of use and setup of the software is also best out there it also integrate with other software easily. No conflicts with other software
Most of the features are use are all best. There is nothing I've found about the software that point out as bad
It's helps with automation of live chat, generate leads for our business
Simple but powerful, user friendly to setup and nice to follow up the web activity.
Nothing at this moment; may be could include a wider range of payment options.
Our product is medical device and the sales are very technical, that makes not easy to buy without assistance. Now we have a very easy way to assist our customers.
Könnyű kezelői felület, jól néz ki. Tetszik, hogy van ingyenes próbaverziója.
Jobb lenne, ha teljesen automatikusan a chat GPT válaszolna a kérdésekre.
Ügyfelekkel való kommunikáció egyszerűsítése
Snadná instalace a uživatelsky přívětivé nastavení
Zatím jen cena ale to je problém jinde :)
Aplikuje řešení na problém nerozhodných zákazníků
A great Prestashop integration, very easy to configure, and good customer support. I use every day the app in my online store to communicate with my clients. 5/5*
Nothing, all the features are excellent. But may a cheaper plan for new users can be good.
Online attention and support to all my clients.
Excellent experience! Smartsupp is a powerful AI system that gives us the comfort that our website traffic will go answered at all times.
I have no hesitations. Great experiences only
It allows potential riders/customers to learn about information, pricing, and booking.
What customers see on website Chatbox are very helpful when i cant't replay the message and customers leave the e-mail adress to contact them
At the moment I don't find any disadvantages of this application. I've found everything useful so far
he application allows me to quickly contact customers and we can answer questions as quickly as possible. So we don't lose the customers
I like the fact, that it is well-connected to the every website provider, there is. Easy to use. Fast implementation.
Nothing really, maybe the fact that they got a bit more expensive than they used to.
Increasing conversion of the website. I would say up to 10%. Engaging with customers is really nice
Bardzo przydatna aplikacja, dzięki której możemy kontaktować sie bezpośrednio z klientem będącym na stronie. Ratować porzucone koszyki, czy też tłumaczyć niejasności.
nie ma takiej pozycji. Oczywiście cena jest względna.
porzucone koszyki, oraz szybką komunikację z klientem
A great tool to get in touch, right away, with potential customers and maintain a relationship with them even after contact on the chat. Easy and intuitive!
Right now there are no things I don't like.
Make initial contact with customers and give assistance with initial questions and curiosities that may arise.
Easy communication with customers thanks to which I have a larger number of customers
Can't fault anything, maybe the price is a bit higher
It helps me contact customers and help them make decisions
There are many advantages of using Smartsupp chat, including: - possibility of introducing several agents - mobile application that works great - chatbots - they handle things for you
- It could be a little cheaper :) - more appearance options
The most important thing is that it answers simple, repetitive questions from customers.
Getting new bookings on the web using a chatbot.
From the point of view of the webmaster, I did not encounter any shortcomings. However, it would be nice if the mobile app had a desktop widget to toggle the online/offline status.
Better communication with customers and acquisition of new bookings.
Sistema molto comodo da usare per comunicare con i clienti. Facile da inplementare ed integrare nel sistema web.
Costi forse un po alti ma effettivamente nella media.
Permette di interagire facilmente con i clienti.
Rychlost, moderní prostředí, ochotu vše sdělit.
Zatím jsem se vším spokojen. Nenalezl jsem nic, co by se nám nelíbilo. Mohu vřele doporučit.
Notofikace při vstupu na náš eshop, automatický chat
I was using a much more expensive software for a live chat. After searching for some other options I found Smartsupp and gave it a try. I knew it would work when I was setting it up because of how the setup process was laid out properly, it was a breeze. It is super easy to use. After the setup was completed, in 3-4 minutes, it started working right away. I was able to customize a bunch of stuff for my needs. Actually, I did not know I could do these fancy things. I will try them all when it's time. Worths every penny. Good job guys!
I could not find one yet, but if I do i will add it.
Replaced my old live chat software. More functions for less.
rozsah služeb a automatizace. Přehledy a statistiky
není v češtině. nemá desktop aplikaci krátké zkušební období
komunikace se zákazníky a automatizace
Easy of Use, implementation, good support
Everything is ok for us...We are happy!!!
Good cooperation with our customers
they are so great compatible with my website my users
Nothing at all! They are very efficient and that's great for me and my business
Helping me communicate with customers
It helps you to respond to clients interactions customizable which is very helpful. Ease integration and of use.
Sometimes the configuration is not applied right away so you have to make several tests to confirm. I mean specifically on setting a certain chat to a visit at a URL.
It's helping me with carts abandoment prevention actions. I can figure out how long the customer takes to conclude a purchase or not and take action quickly to prevent them to leave the page without another action.
Smartsupp offers a variety of options for seamless communication with customers. I have been using it for some time now, which is why I have decided to express my appreciation by providing honest feedback.
Everything looks ok for me so I don't have any challenges.
It makes communication with customers very easy and friendly, which increases sales.
Mám informáciu o novom zákazníkovi. Vidím čo si prezerá a koľko krát tam bol. O to viac môžem zamerať naňho svoj produkt.
Za sú na výber iná 2 ikonky chatu . Inak super
Toho že som nevedel kedy je zákazník na stránke a čomu sa venuje.
the mobile application is very clear and fast
more settings in the mobile app and to run the chatbot even when I'm offline
nothing
SmartSupp is simply an amazing service! Their online chat makes it quick and easy to communicate with our customers, allowing us to provide immediate support and improve overall satisfaction. Convenient access from anywhere and anytime gives us the flexibility we need for effective communication. Conversation history helps us track and resolve recurring questions. SmartSupp really makes our business easier and provides excellent customer support. We are completely satisfied with this service!
Nothing comes to my mind. SmartSupp is realy great solution for online support.
SmartSupp is an indispensable tool for our company for immediate communication with our customers. Thanks to its flexibility, our customers can get support from anywhere and anytime, which will significantly improve their overall experience. The conversation history allows us not only to track previous questions, but also to quickly and efficiently solve recurring questions. With SmartSupp tools, we take our communication to a new level and thus increase the overall satisfaction of our customers. This is key for us, which is why we can only highly recommend SmartSupp.
Simlpe and easy to use, and able to create bot easily.
I Dont think its anything to dislike. Software is easy to use.
while using the chatbot its make simple for customer to give them support