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Smartsupp Reviews & Product Details
Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recordings, which all combine to help businesses connect and engage with their audience better.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Smartsupp with other popular tools in the same category.
online informácie odpoveď aj na mail ak uz nie je zakaznik online videozaznam surfovania po webe moznost zaslat aj subor
mohol by byt vyber obrazkov na prepinanie v administracii pre kazdy web iny a samostatny, pouzivam na 4 roznych weboch, tak keby bol na kazdom webe iny obrazok v chat menu.
prinos je je zakaznikovi mozete ihned podat odpoved, a tym skor nakupi
Smartsupp je za mě nejlepší řešení pro majitele Shoptetu. Vše je jednoduše nastavitelné, intuitivní a mobilní appka je boží. Jsem spokojený.
Když potřebuji s něčím poradit ohledně používání produktu, tak se nemůžu dostat přes jejich chatbota k odpovědi. Věřím, že je to jen dočasné a opraví to.
Pomáhá lidem, kteří nechtějí volat a e-mail je moc pomalá forma komunikace. Tahle cílová skupina se v rychlosti zeptá a dozví odpověď přes chat. Popřípadě jim pomůže Chatbot.
Smartsup kann mit wenigen Code Zeilen auf einer Webseite oder einem Shop System eingebunden werden. Alle Anpassungen können bequem über ein Backend gemacht werden. Programmierkenntnisse sind nicht erforderlich. Die Chat Bots erlauben es viele Chat-Anfragen automatisiert abzuarbeiten so das sich die Agenten auf die wirklich kompliezierten Anfragen konzentrieren könne. Der Hauptgrund für die Entscheidung Smartsupp zu verwenden war der Speed Vergleich mit anderen Chat Systemen. Smartsupp hat unsere Webseiten von allen betrachteten Systemen und das waren einige am wenigsten gebremst.
Wir haben derzeit keine Probleme bei Einsatz von Smartsupp.
Unser Geschäft ist sehr beratungsintensiv. Kommunikation mit den Kunden ist einfach unerläßlich. Mit Smartsupp können wir das gut leisten. der Agent sieht auf welcher Webseite / Produkt der Kunde gerade ist und kann ohne lange Nachfragen direkt ein das Gespräch einsteigen. Das übermitteln von Daten kann bequem über den Chat abgewickelt werden wenn es nötig ist.
What I like best is the simplicity of the entire program. Many options for setting and saving customer names,
Everything about this program is fine and I wouldn't change a thing. Only the price is, in my opinion, a little higher than it should be.
Direct communication with customers and solving current problems.
It's amazing how I can see what page the clients visits and the recording are just wow!! I am shocked how easy I can get in touch with potential clients. And I looooove the mobile app😍
I am in only a few days but so far if i would love continue with all the features, the price is for me a bit a lot so will see if it will help to increase my profit.
I can easy see how many clients are coming and reaching them in real time and aee what they are really interested.
We use it to support our clients, it works very well, it has been a great success
So far we have not found any problems So far we have not found any problems
Best customer service
the ease of installation in wordpress, all its content, and the affordable price for startups. I totally recommend it!
For the moment i don't dislike anything.
Smartsupp is solving my problems that the customer couldn't get into our customer service as soon as we wanted to. So, itis beneficial in the quickness.
You know everything about what your customers do on your website, you can even make recordings to see how they interact. One of the best tools to offer immediate customer service and generate valuable information.
I would like to be able to customize more options in the chat box
NOTHING
I like Smartsupp's statistic options. The best is that I can see how many transactions are coming from conversations and use labels to make statistics about conversation themes.
Yesterday were some problems, and the conversations were not loading, but 10 minutes later, it worked well.
We don't have enough time for customer service. The phone was constantly ringing, but we couldn't handle that. With Smartsupp, we have another channel where the customers can reach us, and it's easier for us.
The color selection, the automatic messages, the extra messages after one click, everything! I like the to have more than one chatbot for my webside! I like the opportunity for own messages to connect with my customers! the contact information, if I'm not online.
the price, it's too expensive! I dislike the three options, only one option and a cheaper price would be better for smartsupp customers like me. three years are too long! I prefer shorter terms.
more german speak agents for support to answer my questions. I can do product announcements with my chatbot for my customers, I can do discount announcements and automatic messages like here is my shop for you.