It's such an easy software to use and navigate. The customer service is amazing. I use it everyday for both personal and business. It has great features and I would recommend to anyone.
So far I have nothing that I dislike. It's a great software.
OpenPhone is allowing our overseas sales people to support our business on ground without people Thinking that they are scammers. It also helps cuts cost with respect to communications
"OpenPhone's reliability and simplicity."
"OpenPhone's interface could be more intuitive, and occasional connectivity issues have been a minor inconvenience in an otherwise reliable service."
OpenPhone solves communication challenges by providing a flexible, cost-effective, and professional virtual phone service, enhancing mobility and unifying business communications.
We find OpenPhone to be very easy to use. Their Customer Service responds quickly when we've had questions. They're always actively improving their software with frequent updates.
Their pricing is comparable to other business voip solutions, but for my specific business needs, the price per user is a bit high. I wish they had a cheaper "read-only" option for additional users.
We love the call recording feature OpenPhone contains. We also like the snippet integration and after-hours auto-replies.
The User Interface design is very intutive and modern unlike all the other tools that I have used. The price is good, very affordable. They have app and web support and you can easily integrate with other apps, so thats very good. Plus you can receive messages, my usecase is covered 100%.
The communication could be a little bit better. They reply with warmth but it takes a little bit of time. The time to reply could be better.
OpenPhone gives me a dedicated phone line for calling leads formy business. They have a $19 affordable subscription that I am using, I only intend to call US and Canada market for that having a dedicated phone line works perfectly for me. Other tools are expensive and have some sort of geo restrictions. My operations team is in Pakistan so making calls from Pakistan is a breeze now.
Its only been 2 weeks with openphone, but I have to say, it is the best value and product/service that I have tried thus far. Having been in business for over 20 years, I have tried many providers. I have specific needs for communicating with my clients, and OpenPhone meets them all (plus there are extra things I haven't even thought of, which is just a bonus). I was able to port my number over (wasn't so sure I would be able to, since Comcast said that I would have to get a cell phone plan with a new 2 year contract, but OpenPhone was successful in porting over my number, and it was pretty fast too). setting up my account to fully function was intuitive, and easy. As a business owner; I highly recommend Openphone.
That I had not found it sooner! I wasted a bunch of money trying out other phone/text programs, not to mention all the time I spent setting up the other programs to find that they did NOT meet my needs.
It allows me to have continuity with my highly valued clients. When I open the communication dashboard it shows all my contact with that client. So it refreshes my memory as to our last steps, and plans. Easy texting- 2 way with my customers and clients.
I love the ease of use across platforms. The app is clear, simple, and useful. I moved from a platform that was complex and a I felt like I was always trying to remember how to do fairly basic actions.
I don't have any dislikes. I see that at my need level more complex activities require additional fees but I came to OpenPhone for simplicity, effectiveness, and lower cost.
It's far less expensive than my previous solution. It also allows me to catch every important call either at my desk or through my mobile.
We've been using the tool about 3 months now and after testing it just paid for an annual subscription (for the increased discount). Our fully virtual remote team loves using the app to eliminate clients using their personal phone numbers and have professional phone access from anywhere The shared visibility of what's happening and what tasks have been addressed has been a nice improvement. For the fee (previously we had a free number that basically served for incoming calls only) the value exchange has been more than worth it. We had one admin team member (me) serve for setup and managing the call options.
The only downside we've experienced is a couple of questions along the way about functionality, but the interfact is intuitive and there may be some user error in there too. Other systems we trialed before settling on OpenPhone seemed to have deeper options for the phone tree setup, but at this point it may just be we haven't fully figured the system out yet. Everything else has been seamless including the customer service responsiveness and the phone number porting option we selected (after deciding to make the switch permanent).
We're at the point we wanted to remove clients having our team's personal phone numbers and texting/calling through them. It limited tracking as well as made it challenging for clients to set boundaries on their time (even if they didn't answer the call / text they "knew" about it and would need to handle at some point). OpenPhone's set working hours option is GREAT.
Very user friendly. It is a flexible platform that can easily be adaptable to changing needs. Can use the exclusive business number directed to my personal cell number.
After a few weeks of usage, still have not encountered any elements that I might have a challenge with or dislike. At the moment, OpenPhone meets expectations.
Having business lines with relatively low overhead price. Can have more members of the team have personalized business lines thus increasing our company's presence in the market.