GoTo Connect Reviews: 4.4/5 — Solid Choice

Their support is fantastic. The tech team that got us set up is first rate, highly competent, and professional.

I'm not sure if this is a Jive issue or a Polycom issue but if you make changes to a handset usually the "resync" button on the portal doesn't actually resync the device and it needs to be physically power cycled.

We were one of the last organizations in Los Angeles that was still using a centrex system with a major carrier. Service in general was horrible. Fixes and changes took many many days. Cost was more than double what we pay now. Now I can make changes, configure handsets, dial plans, conference call bridges, voice mail issues. The few system issues we've had were resolved almost immediately.

Jive was great to work with. Their staff was friendly and helpful.

Nothing. We were not able to start service due to previous contractual obligations.

We do business as a cleaning and restoration of commercial and residential locations. Having a business phone presents where ever we go is amazing.

I have used Jive's VoIP system to run a Customer Service business for two years. Their online system is pretty simple to set up. Their support people were very helpful when I have had questions. Jive's fees are reasonable and affordable for a small start up business.

Nothing.

We are providing phone access for a business where we sell products online, but all employees work remotely.

We are a school district and several of our campuses using the Jive VOIP phone service. We have received nothing but positive feedback from our Principals and staff. The Jive service was surprisingly cost effective and we were able to shed several bad AT&T contract in favor of their services.

There has been very little to dislike so far. Speaking with our IT staff, it did take several days to get the system's network installed.

We were trying to find a better solution than AT&T. Some of our campuses were being strangled by bad contracts. One of our campuses was paying $87,000/year (and increasing 5%-7% annually) through AT&T for phone service. This is insanity! Due to the size of our district, we were able to cancel the AT&T contract without penalty and, receiving more services through Jive, were able to cut our bill down to around $12,000/annually. A huge net positive for our district!

Jive is a great company to work with. The phone system was easy to install and their customer service agents are experienced, fast and very friendly. They exceeded our expectations and I would recommend them to companies of any size. It was easy to add and remove users and phones. Using Jive for our phone system was one of the best decisions we made.

Really nothing. We have had no issues with service or equipment.

We needed a good phone system, at a reasonable price that with the ability to use the phones on any internet connection, the voicemail to email features allowed our employees more flexibility and increased our customer satisfaction.

Price: Jive charges a very small fee for additional l phone numbers. If your business has just a few employees and many separate phone numbers for sales, service, digital fax, toll free, etc. they are a fraction of the cost of other providers. Service: Jive's customer service is friendly & efficient. They always go the extra mile & make me feel like my business is appreciated. Quality: I've never had any technical issues with Jive's service.

Not much. I'm very satisfied with Jive's service.

Even though I am currently a one man business I'm able to have separate phone numbers for the different areas of my business. This enables me to look more professional (aka larger) and track performance by business area.

The versatility and adaptability of the system is great, as is the customer service. I am a 72 year old geezer who is more at home with a Big Chief Tablet and a number 2 pencil. This system is so easy to use that it makes me feel like an IT pro.

Apparently the accounting department does not like phone calls. It took me a while to find someone to give my credit card to so that we could auto-pay our account.

I run a medical office and need a stable and reliable phone system. We did not have that with our previous VOIP carrier. When Jive bought them out, our reliability and stability improved to where now it is almost as good as our old land line. I am impressed with all the bells and whistles this system has, and the constant improvements they make. I hope to never have to change carriers.

Excellent service response time and always friendly

There's really nothing that has been a problem.

Better communications with between 4 locations at a lower cost.

Great Product alllow for easy record of calls.

voip has its only issues everything from static to, calls can take a while to be available

some recordings may take longer to appear in your que to have access to, and having peeople work from different locations can cause a problem with internet speeds. Make sure everyone has a quality line speed

Easy to use administration portal. Lots of features for call groups, ring groups, "find me", voicemail to email, fax to email., etc. Friendly helpful support staff. Great call quality. Little to no down time. Fast response to service issues. US based support. Live Chat support available. Mobile app to allow WiFi calling within the internal phone system.

They do suffer from a fair amount of service affecting issues but are always quickly fixed. Certain customizability server side is lacking in terms of phone personalization - E.G. Backgrounds and Tones will not save to the server and thus will not be sent to the phone after a reboot and must be done manually.

Internal extension to extension calling. External local and long distance calling. Conference calling. Ability to receive faxes to assigned phone number and have them immediately available in email inbox vs having to have a physical fax machine at every desk. Ability to have receptionists log in on app so they can leave the desk as need be but still answer the phone.

Flexibility of creating extensions users and dial plans, and especially the interactive dial plan editor.

It's a bit pricey and the support sometimes takes a little while to get back to you on issues.

We're trying to have one phone system hosted in the cloud that can grow, move, expand, and shrink with us. We're a very fast moving business so having something that can move and change and adapt with us is huge. Being able to edit dial plans on the fly is amazing - this product is so easy to use.

Super easy to use call tree mapping. This feature is drag-and-drop and absurdly easy / delightful to use. The rest of the interface is good if not great, but the drag and drop call mapping is one of those features that just makes the competition not even considerations.

24/7 North American phone support is nice, but the quality is hit or miss.. I've found that during the day it's great; during the nights you might as well be calling a different country as the support reps (though I believe they live in North America) rarely have English as their first language. Additionally, live chat is only sometimes available (more often than not they are offline) and the email response times are pretty slow (1 business day, but anything more than a few hours for a company of their size is too long in my opinion) There have also been a few outages recently, but not to the point that we've looked elsewhere .. just enough to mention here.

Easy to deploy phones - plug into internet, good to go. End users are able to configure the PBX in minutes with little or no training, and free end user support to back up IT.

The invoice included almost everything we needed to get up and running relatively quick. From signed invoice to phones sent and account set up, was one week. We went with the hosted model. Jive technical support is very helpful. When the reseller screwed up our install, Jive support took over. It took 30 minutes to fix what the reseller screwed up. In the end, Jive technical support ended up blowing away the profile in the dashboard and recreated it. I log in once per week, to change the number for the on-call person. Takes me 30 seconds. If I have a question, a real person, based in Utah, answers the phone. I've never had to stay on hold for longer than 5 minutes.

We worked with a reseller. He said he was an expert, but I soon found out that he had no idea what he was doing. The reseller struggled, so I cut him out of the loop. Offices need to understand that if they are going to be using a MFP copier, that they will need a digital-to-analog adapter to be able to use faxing.

We are a Hospice company that uses an Emergency Medical Records system that is cloud-based. We went with Comcast business for our internet needs. Jive allows us to integrate not just the office phones, but cell phones too from different cellular carriers. The Jive dashboard is easy to use, and support is just a phone call away when needed.

Our company has been a JIVE customer for just over a month now. We sought out there services after a bad experience with a competitor. working with JIVE has been a breadth of fresh air! The teem is polite, professional and timely. Whenever I've reached out with a concern my issue was addressed almost immediately! Not only do they respond quickly, but they also double and triple check to assure customer satisfaction. I am very happy that our company has switched to JIVE.

Our company has been a JIVE customer for just over a month now. We sought out there services after a bad experience with a competitor. working with JIVE has been a breadth of fresh air! The teem is polite, professional and timely. Whenever I've reached out with a concern my issue was addressed almost immediately! Not only do they respond quickly, but they also double and triple check to assure customer satisfaction. I am very happy that our company has switched to JIVE.

Communications is what prompted our interest in JIVE. They offer a great product.

Ease of implementation, ease of administration, no full-time IT guy needed. Sound quality is excellent and service has been rock solid. People were knowledgeable and friendly, and I was never left hanging. Total cost of ownership is much lower than owning a PBX, especially when you consider admin costs.

Length of porting time, no fault of Jive. Cost of IP phones can be high, but again no fault of Jive. I wish soft phones could be used at no additional cost (pipe dream), and the mobility app is a battery hog.

Hate the cost of PBX ownership and administration. Jive has totally removed it. Administration now is so simple a kid could do it. Service has been reliable, support has been excellent, and best of all they speak perfect English.

I like the service I receive from the suppost team.

I can't easily get this for my home. I would like to have

Customer calls always answered promptly no matter where we are. call confrencing. Business Call forwarding to my cell phone. Very important when our Comcast internet service keeps having problems.

I've used a couple of other providers for business solutions over the years. Jive has been my best experience so far. I purchased my own equipment for cheap on Amazon, instead of having to rent or pay an arm and a leg. They did the whole set up, and when we went through the set up, it was fully customized to my needs. The experts at Jive were very respectful, knowledgeable, and since I purchased my own equipment. They had to do set it up for their system and didn't give me an attitude for making them do extra work. The ease of set up, great customer support and the great value has made me actually like a service provider.

It took two days for an installation appointment. In these days of now now now, I guess nobody likes to wait a couple of days.

With other companies I experience a lot of popping and distortion over the phone. I haven't experienced that with Jive, not to say it doesn't happen. It just hasn't happened to me.

We have been with Jive for several months now and are more than thrilled with the service. The customer service support is excellent. The system is relatively easy to use and they deliver what they promise. Thank you Jive.

There was interruption in service only once which took the entire system down for approximately 15 minutes

Because we have a unique company we rely heavily on our phones when they are out of service that creates lost revenue for for us. We have more than one company at this location and having a phone system that allows us to differentiate between them easily.

No clunky phone on your desk. You can make calls easy and quick

nothing to dislike. getting rid of your old phone is the only way to go. takes five minutes to get used to it.

solving health insurance needs one client at a time.

Jive Customer service and support is second to none

The mobile application doesn't work consistently well and needs some tweaking

we have a fully customizable, web-enabled PBX system for an extremely reasonable cost

Jive has great customer service and one of the easiest portals I have ever used in my professional career. Jive has allowed it so that my clients believe I am at the office even when I am not. The Jive Portal and Jive Mobility is an absolute necessary item for every business. The customer service agents are beyond knowledge and receive an immense amount of training to do their job and I am always reassured and walked through any questions within minutes of calling.

I have had one problem with Jive in two years but it was a system wide error and they fixed it immediately. There was a problem internally on their end and they worked diligently to fix the problem while allowing for updates and emails along the way.

The business problems that we have solved is the access to our clients 24/7 via the portal and Jive Mobility . This has allowed us to be able to answer clients needs at midnight and be able to respond through Jive's system showing them we are always here to help them. This wouldn't be possible without Jive and their incredible system.

Customer Service, Quality of Service, Price

Softphone/Desktop integration could be a little more refined. It still works though.

Better reporting on calls made.

I stay connected with my office all over the Dallas metroplex.

At times it seems others cannot hear me.

Solving text receipts for business.

Management portal is friendly and pretty stable. Easy to add and make changes to customer's account. Web portal and apps are fairly easy to work with and intutive.

When working with new accounts, there is always a different account manager assigned. This makes a relationship with the partner difficult in that the partner (me) has to establish expectations and explain my needs to support the customer. If I was always able to talk to the same person, it would be more efficient for both of our time to get a quote out or other tasks completed.

The GoTo product is very flexible to support the customers needs. As a Panasonic dealer, SIP trunks are easy and reliable to install. Also installing hosted is really straight forward on the portal.

Consistently reliable positive service. Free phone app. Ability to record and download phone calls.

Sometimes their phone app will have a bug or glitch, but they seem to actually listen to feedback and fix things fairly quickly when a bug exists. I wish the online phone call view/download had more sorting/filtering options to make finding and downloading a specific call easier. The addition of caller ID (to the side of phone numbers) in the web call history would be a great improvement.

Our office works with Medicare and in 2022 there was a law change with Medicare that added a new requirement of recording and saving/downloading phone calls. GoTo already had this feature and where a lot of our competitors were scrambling to be compliant and having to change phone providers to do so, we were fine. :-)

The ability to work from anywhere and forward calls to my cell phone

Support isn't the easiest I've ever used

We are able to work from anywhere and not miss calls

It allows us to have a centralized platform for all things phones and meetings.

It sometimes doesn't quite work as functioned, but for the most part it's been great.

We have a centralized platform for all phone systems, a back end that is super easy and intuitive for me (the admin) to use, and a great host for virtual meetings all in one place.

I like how intuitive the design and layout is. makes it easy to do business

I do not know if it is the software but it seem like connectivity is difficult

The better connectivity helps alot over my last year of using this product

Always fast and secure service. No Downtime. Easy to configure and adjust requirements.

Phones will sometime log our for no reason and will have to be re-logged back in

24h access wherever we are with any of our phones as long as there is internet.

App on my cell phone works great when doing remote work. Technical support is always super friendly and helpful

Occasionally calls drop on my desk phone, but it could be the phone and not the service.

Direct lines are great, as important calls are routed through right away. Ability to answer my office calls whenever and wherever.