GoTo Connect Reviews: 4.4/5 — Solid Choice

The goto app on my mobile, I can receive works call from anywhere. We have both an Irish and UK landline, I can call out from either number from my mobile phone which is a great.

The only dislike, customers sometimes say the call in dropping in and out sometimes. Getting only pars of the conversation, which can be frustrating at times. Possibly due to being an internet phone service. This can happen on my mobile or desktop phone, if this could be fixed then the service is perfect.

It is making it easier not to miss sales calls. Also if out of the office I can take calls on my mobile as if at my desk.

I love having an email fax instead of a seperate fax line. The service has always been great.

Nothing. I have used this company for many years and have been happy with their services.

Phone issues and they were able to get me an updated service

It's simple and it works well, 24/7 support, I like the ability to utilize the system from anywhere Go to connect combine voice, video and chat capabilities in a single platform Go to connect is designed to be a user-friendly with intuitive interface that makes it easy for a user to setup and manage their communication channels

Changes that were made to the PBX can be somehow frustrating

Simple and pretty

Go to connect has been better since last year cause it has been serving me better (great customer support) simple is the perfect thing we like about the platform It's perfect approach in combining everything starting from video calling, to audio conference and remote desktop control

I have no dislike nice for communication......

It has helped me to communicate

The platform is a user-friendly, unlimited lines, it cost effective, have great customer service, the call quality is better than i expected, nice features that it offers The 10 rating comes especially due to jive mobility app

I dislike the earnings curve of a technically sophisticated system

Awesome VOIP

The customer service is pretty, online admin console is good and capabilities as well The follow me function is very helpful as it can forward you call to you mobile Support 24/7

Some features of the software need to updated as they are very limited. Setting up dial plan can be confusing to setup at first

Highly recommend

This was our first cloud-bssed phone system, having migrated from on-prem wave It is the perfect approach in combining everything staffing from video,calling to audio conference and remote desktop control

The only dislike I have come across is lack of customer support.....

Great tool for audio and video conferencing

With this tool, you're in the office even when you're at home. It allows you to communicate with colleagues with extreme easy

We had the chance to try it, but for our uses is expensive

It's easy to use but it's expensive

Go to connect is a great tool that offers good voice quality as well as video conferencing, I have been using it more than 2years now and I have very rarely issues like (robot voice) or the choppiness that you sometime you can get a VOIP platform

While it's reliable most of the time, call have gotten choppy in the past. This is rare however this happen less than once per month

I would recommend GO TO to my peers

The GoToConnect back-end PBX is powerful, easy to configure, and the physical desk phones JUST WORK. Probably one of the best phone services when it comes to overhead paging. Good customer service and support too.

The desktop application is a bit basic compared against Zoom Phone or Vonage.

Phone calls for our business.

Organização do onboarding, mlt, suporte e estrutura no brasil que ajuda muito.

Financeiro faturas possui algumas dezorganizacoes e uma distância enorme entre vendas e implantação

Chat integrado com ramal gravações e videoconferências

How quickly I received a response from the technical department. They are very knowledgeable about the products they offer. Even when the problem was not there they still helped me find a solution or point me in the right direction.

Very little the things that I should have asked about at the beginning. They where still open to help.

when we add phones or need help with assigning new people to our team they been very professional.

As a supervisor i love how it allows run prodocutivity report and track calls very easy

i wish there was an easier way to track down calls

it helps with a lot of report when it comes to staff productivty and also Health center tracking calls

I like that the use of the softphones and the app make it great to be able to work from anywhere. I don't have to give up my personal cell to make work calls when not at my desk. Any time I've need to to look into any new features GoTo's customer service made improvements quick and easy.

I'd like to be able to better block spam users that get through from my call history log.

I believe it was the CEO of Microsoft who said essentially that work isn't a place we go to anymore. The ability to have quality calls from anywhere I have service is important to be available to clients and coworkers alike.

Quick and easy customer service. Easy to add lines your self. And super affordable

I cant think of anything, they have been great to use

Being able to track and record calls for my employyes.

Ability to run bi-weekly reports for our staff that are in a set up calling que.

When a staff member receives technically 1 phone call but it is counted 2-3 times; when a user has the GoTo mobile app open logged into or if they use the GoTo web client on laptop for phone calls. 1 person calls them but it counts as if the staff member got 3 calls because it rings on all devices. Wish there was a way for accurate call counts.

Have a better report system than previous phone carrier.

The system allows me to take and make calls through my cell phone. Go To affords me to use my cell phone as an extension of my school phone. I can receive voicemails, answer and make calls, and send pages over the all-call system from anywhere that I have cell service. When I make cell phone calls through GoTo, the school number shows up on caller ID so parents know where the call is coming from and I don't without having access to my cell number. I can also access voice mail, missed calls, and send out announcements using my cell. In today's world, anything can happen at a school, so the ability to send lockdown or emergency directions is critical.

I have not run into any issues with Go To Connect. My IT consultants have installed the product in police departments, city government buildings, businesses and schools, and Go To was their recommendation to us. I have been happy with the product.

Our old system depended on our limited number of copper lines, so callers often got a busy signal because the previous system could only handle one call per line. This system runs off of the internet, so our phone traffic is no longer limited. GoTo allows teachers and admin to call parents without posting the person's cell number or showing an unknown number in caller-Id. The remote features make my life a lot simpler because I don't have to keep going back to my desk to access phone features.

The calls can be made easily and messages too.

The UI is a little old as for every option we select it refreshes and the loading time is also tiring

Connecting with Int. cxs

Works on cell phones. Even the gotomeeting works on cell phones.

Nothing yet. About 5 years our company has used it

When my phone rings, my cell does too so no calls are missed

The app is a great feature. I can be reached on my cell phone if I'm away from my desk. It is very user-freindly.

I have not experienced anything I dislike about GoTo Connect.

It has helped in our overflow of daily calls. Our receptionist had multiple calls coming in at once, and it was difficult for them to efficiently serve patients and answer all the calls that were coming in.

Good network and clear calling the customer support is good and helpful

nothing to dislike everything is good so far

can reach out to clients easily

This program is very user friendly. Which makes it super easy when i get super busy at work.

I have not had any dislikes. I am really loving my expirance.

I can contact my coworkers easier and faster.

I LIKE THAT I CAN CALL AND TEXT MY CLIENT.

I WOULD LIKE TO RECEIVED ONLY MY PERSONAL TEXT OR TO BE PRIVATE WITH MY CLIENT

I AM ABLE TO USED SETTING FOR MY PERSONAL CONVINIENCE.

The calls are clear and the connection has been excellent.

I have not encountered any issues or identified anything that would make this GoTo more useful. It meets our needs at this time.

Recording of all calls both in and out bound. Ease of making outbound calls and also allows other staff to easily transfer incoming calls to the correct staff memebr using their extension in GoTo.

The service and the support are the best. It's easy to use, and the support makes it easy to implement. We use it daily, and the features are awesome. It intergrated into our network seamlessly.

Nothing. I don't dislike anything it's a wonderful product.

We didn't have a phone system after a construction Mis-hap. GoTo Connect helped us solve the issue quickly

I've been using GoTo Connect for several years now, and it is very user friendly, even for a novice internet user or tech avoidant person. The program is very straight forward.

It can be a little glitchy if there are more than 15 people in a call, however, having smaller calls/meetings is usually preferred for me.

GoTo Connect was easier for my clients to use than zoom and offers more of a secure feeling for my clients and staff.

It's the best tool I've seen for managing on-line webinar. There are various sections: One for staff and one for Attendees. Staff can communicate privately prior to starting the broadcast. The questions section is very useful. I also like how staff can see if attendees are engaged or not.

As far as I can tell, there are no breakout rooms. Also, at first I did not understand the purpose of entering a webinar in Practice mode.

It provides a platform for conducting online training.

The main reason i would prefer gotoconnect is logging in from the multiple sites. As my team also works from Pakistan as well as USA. Gotoconnect has been playing great vital role.

gotoconnect used alot of bandwidth while on call. I think reducing that can help us to focus on other things.

While connecting with customers living instead of pakistan or USA, gotoconnect service connects internationally grealty.

I like the customer service and easiness

app goes down a lot but usually is well & customer support is great

the billing

GoTo Connect has super friendly and helpful service. Highly recommend them.

Least helpful is there knowledge base. Never been able to find anything help in that area.

GoTo Connect is solving our phone service and allowing us to work remotely.