GoTo Connect Reviews & Product Details

Very responsive tech support organization. In our research a few years ago looking at other VOIP phone providers, it was the favorable tech support reviews that ultimately made the decision for us.

Can't say it's a negative, but the system is so feature-rich that we have not found a reason yet to use all of them.

Improved voice quality for a couple of members of our staff was helpful.

I was not involved when my company began using GoTo (back when they were still Jive) and when I took on the task, I found it easy to use and learn thanks to a robust support center and customer service that is exceptional and always responds quickly and provides the answer I am looking for. Has so many great features that make us more efficient. Dial plans are easy to set up and auto attendants get incoming callers where they need to go. Easy to setup devices, new users and extensions.

I do not have any complaints about GoTo. Had some issues with the use of softphones but likely this issue was related to going through a server and VPN over Wi-Fi and had nothing to do with the GoTo software itself.

We receive an incredibly high volume of calls every day. Utilizing a better dial plan with auto-attendant menus to get callers in the right lane, queues to keep callers on the line instead of their hanging up and calling back on loop until somebody answered, combined with the power of the contact center to see what times have higher call volumes, who is answering the calls and how quickly are they able to get to the next call, has allowed us to handle more calls daily and educe the number of missed calls and voicemail to return daily.

I like how it integrates with Nicexone. The program is easy to use and very useful. I use it every day as part of my job. It doesn't crash often and support is always willing to help

Sometimes there is a lag with connecting to nicexone. Sometimes the program disconnects if there is a disruption with your internet or if the internet speed is low

Using GoTo connect allows for recording calls for our clients. It is also used for training purposes. When used in conjunction with nicexone it allows us to keep record of calls

Tech support is the most beneficial aspect of the GoTo platform. They are available 24/7.

I have found that button programming information will not fully or correctly save. This bug began over a month ago for all our team members and has been reported on multiple occasions. The ability to duplicate programming among a group of phones would be a great way to compensate for lost time.

We use GoTo as an alternative to excessive carrier charges. In almost every case it has saved the customer money.

The customer service is fantastic and you never wait on the line long for a live representative. Affordability wise, we upgrade from using a cell phone to two lines and two users and some extra perks for cheaper than what we were paying for the cell phone line!

The desktop app could use some work. It's kinda slow and clunky. The work around is using the web app which functions exactly the same. The web app is smooth and doesn't crash like the desktop app does. Also, when I call out from my cellphone with earbuds in, sometimes it doesn't connect my earbuds and I can't figure out if it's my phone or the GoTo app.

The main problem that GoTo Connect solves is the ability to answer multiple calls at once from the same phone number. Added benefits have been the scheduling. Being able to turn off the calls at a set time helps the team leave on time and not answer calls after we are closed.

All of my phone system's settings are in one place, I can make staffing moves from my office without ever needing to visit their new location. It is easy to learn how to do anything you need to do from the help guides.

Things do tend to feel hidden under layers of other settings for the first few uses. I have had issues with some changes not saving one or two times, and having to redo the changes until it sticks.

GoToConnect is solving the issues we had managing the phone systems of 10 different locations, which were all on different phone providers previously, and putting everything in one easy to use space.

Having everything in the same app. Text VM seeing what is in the VM without opening.

Software updates. They seem to come when you least expect them.

Texting and viewing VM.

Perfect for small businesses who want a presence in a particular area code, but don't want the expense of multiple landline numbers. Entry into a new area is as simple as a few clicks for an additional number - and deciding to leave a market (delete a number) is just as painless.

No downsides so far, this is perfect for us. The initial setup with voicemail and forwarding took some tinkering, but once it was set up it's been great.

Grasshopper is a low cost way to enter various markets (have an an 800 number) that is perfect for small business or the solo consultant. Having a number with the local prefix is still seen by many as a legitimatizing feature for a business number, and Grasshopper is an affordable way to do that.

Very flexible. Provides us the ability to grow and add additional people to our system with ease.

I haven't run into a feature I disliked yet

Easy to maintain and control use. All of our workers are remote so it works well for them and gives the appearance of being in a centralized office.

Softphone or physical phone options are great to have.

New user setup is a bit complicated so allow sufficient time for it.

Provides an excellent soft PBX allowed us to rid ourselves of a very old Avaya hardware stack.

I currently use GoToConnect as an admin and a user. From the admin perspective, the admin portal is very user-friendly and not complicated to understand. After using other systems, GoTo is definitely the less difficult to use, with flexible and useful features, such as the dial plan editor. Dragging and dropping the nodes to visually build a call flow and give it the direction you need is less time-consuming and less tedious!

I feel like the new portal needs to bring some of the old portal features back, such as seeing the extension number in the Devices area. It's confusing not knowing what extension each device is. Most of the time, I need to relate the user's name with the extension assigned. I have to click on the device and go to button configuration to see the extension number corresponding to that person; it creates more unnecessary button clicking.

Customer satisfaction by easy troubleshooting steps and fantastic online support, learning center, and resources. When needing to know how to implement customers' requests for their phone system, the online resources provided on the support website save me a lot of time, allowing me to be more productive and resourceful. Additionally, the GoTo Partner Support line is very helpful when it comes to more complicated troubleshooting steps.

GoTo Connect has helped me keep in touch with my teammates because there has never been a connectivity issue during a conversation. This platform can respond to every client call on mobile, desktop, and laptop devices immediately by recording the conference, which is a fantastic feature. This platform integrates seamlessly with a variety of third-party apps.

There is currently no annotation screen available, which I hope will be added in future updates.

GoTo Connect is very simple to set up and make VoIP calls, schedule appointments, and organise client calls. Thanks to GoTo Connect, I've never had any connectivity issues while speaking with my clients, likely to result in a superb customer experience.

All the required information to manage my account and the services is on the website with clear descriptions! You feel that you don't need to call the support line.

When I realized my question was covered on the website, I didn't need to call the support line. However, the support line is staffed with friendly people who solved my problem and showed me where to find the answers on the website.

Go to Connect solves issues that are not in the ordinary conduct of my business. For example, there was a server name change, and I had to call support as my fax wasn't going through. Support helped me check that all the parameters to send a fax over the internet were set appropriately, and finally, my fax went out.

I can't thank Scott enough for his excellent customer service. He had patience. Answered all my questions and double checked that everything was working like it was supposed to. Thank you!

It took me a minute to find the right number.

New employee set up. And verifying current system was set up the way I wanted.

Easy to connect to your landline virtually without the need to stay inside the office.

Can't work without the internet especially when you are outside.

Virtual Meetings have become more easier and with a HD quality, clear conversational and more simpler.

Great Audio and Video quality! You can literally connect with anyone in real-time who has Go To installed

Nothing to dislike about! Love Everything!

You can literally connect with anyone in real-time who has Go To installed With this, you can do video conferencing, share your Desktop, and you can record as well Great Audio and Video quality!

very simple to use, fast and reliable. can be used in every device i own

screen sharing and mark-ups could be improved to include more options

allows my team to communicate and execute projects very fast

You can access on multiple devices and by brand or manufacturers. I appreciate the flexibility to hold and take meetings virtually and in the go for time efficiency.

Sometimes depending on your location, internet speed and version of device relative to the GoTo version used. Besides that, not much negative, once uploaded to device, in clear for use!

Time efficient meetings with clients nationally and globally. Cuts down in time and expenses. Negative side loose personal interactions between colleague's. Thank you!

Having the ability to show others exactly what system issue / problem you are having by conducting a screen share!

It requires sharing a code with the person on the other end - not really any issue or strong dislike

We commonly use it to address New Hire HR type issues with I-9 Verifications, Payroll setup issues with 3rd Party providers.

Fantastic product, easy to use and sign into, able to use for both voice and video, which is incredibly helpful, easy to onboard as well, and one of the top products in its class

None, works well generally no issues customer service is quick solution resolves everything needed, no complaints or improvements needed for this stellar product

Helping with phone, meetings chat etc incredibly helpful for connectivity, especially within team and group, improved and increased productivity and performance across the entire group