GoTo Connect Reviews & Product Details

Organização do onboarding, mlt, suporte e estrutura no brasil que ajuda muito.

Financeiro faturas possui algumas dezorganizacoes e uma distância enorme entre vendas e implantação

Chat integrado com ramal gravações e videoconferências

How quickly I received a response from the technical department. They are very knowledgeable about the products they offer. Even when the problem was not there they still helped me find a solution or point me in the right direction.

Very little the things that I should have asked about at the beginning. They where still open to help.

when we add phones or need help with assigning new people to our team they been very professional.

As a supervisor i love how it allows run prodocutivity report and track calls very easy

i wish there was an easier way to track down calls

it helps with a lot of report when it comes to staff productivty and also Health center tracking calls

I like that the use of the softphones and the app make it great to be able to work from anywhere. I don't have to give up my personal cell to make work calls when not at my desk. Any time I've need to to look into any new features GoTo's customer service made improvements quick and easy.

I'd like to be able to better block spam users that get through from my call history log.

I believe it was the CEO of Microsoft who said essentially that work isn't a place we go to anymore. The ability to have quality calls from anywhere I have service is important to be available to clients and coworkers alike.

Quick and easy customer service. Easy to add lines your self. And super affordable

I cant think of anything, they have been great to use

Being able to track and record calls for my employyes.

Ability to run bi-weekly reports for our staff that are in a set up calling que.

When a staff member receives technically 1 phone call but it is counted 2-3 times; when a user has the GoTo mobile app open logged into or if they use the GoTo web client on laptop for phone calls. 1 person calls them but it counts as if the staff member got 3 calls because it rings on all devices. Wish there was a way for accurate call counts.

Have a better report system than previous phone carrier.

The system allows me to take and make calls through my cell phone. Go To affords me to use my cell phone as an extension of my school phone. I can receive voicemails, answer and make calls, and send pages over the all-call system from anywhere that I have cell service. When I make cell phone calls through GoTo, the school number shows up on caller ID so parents know where the call is coming from and I don't without having access to my cell number. I can also access voice mail, missed calls, and send out announcements using my cell. In today's world, anything can happen at a school, so the ability to send lockdown or emergency directions is critical.

I have not run into any issues with Go To Connect. My IT consultants have installed the product in police departments, city government buildings, businesses and schools, and Go To was their recommendation to us. I have been happy with the product.

Our old system depended on our limited number of copper lines, so callers often got a busy signal because the previous system could only handle one call per line. This system runs off of the internet, so our phone traffic is no longer limited. GoTo allows teachers and admin to call parents without posting the person's cell number or showing an unknown number in caller-Id. The remote features make my life a lot simpler because I don't have to keep going back to my desk to access phone features.

The calls can be made easily and messages too.

The UI is a little old as for every option we select it refreshes and the loading time is also tiring

Connecting with Int. cxs

Works on cell phones. Even the gotomeeting works on cell phones.

Nothing yet. About 5 years our company has used it

When my phone rings, my cell does too so no calls are missed

The app is a great feature. I can be reached on my cell phone if I'm away from my desk. It is very user-freindly.

I have not experienced anything I dislike about GoTo Connect.

It has helped in our overflow of daily calls. Our receptionist had multiple calls coming in at once, and it was difficult for them to efficiently serve patients and answer all the calls that were coming in.