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GoTo Connect Reviews: 4.4/5 — Solid Choice
GoToConnect is a unified communications platform that essentially combines voice, messaging, and video tools in a single, centralized system. The platform offers useful features such as call routing, voicemail, and even conference calling.
| Company | LogMeIn, Inc. |
|---|---|
| Year founded | 2003 |
| Company size | 1001-5000 employees |
| Headquarters | Boston, MA, United States |
| Social Media |
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Training | Documentation |
| Languages | English |
Compare GoTo Connect with other popular tools in the same category.
Good network and clear calling the customer support is good and helpful
nothing to dislike everything is good so far
can reach out to clients easily
This program is very user friendly. Which makes it super easy when i get super busy at work.
I have not had any dislikes. I am really loving my expirance.
I can contact my coworkers easier and faster.
I LIKE THAT I CAN CALL AND TEXT MY CLIENT.
I WOULD LIKE TO RECEIVED ONLY MY PERSONAL TEXT OR TO BE PRIVATE WITH MY CLIENT
I AM ABLE TO USED SETTING FOR MY PERSONAL CONVINIENCE.
The calls are clear and the connection has been excellent.
I have not encountered any issues or identified anything that would make this GoTo more useful. It meets our needs at this time.
Recording of all calls both in and out bound. Ease of making outbound calls and also allows other staff to easily transfer incoming calls to the correct staff memebr using their extension in GoTo.
The service and the support are the best. It's easy to use, and the support makes it easy to implement. We use it daily, and the features are awesome. It intergrated into our network seamlessly.
Nothing. I don't dislike anything it's a wonderful product.
We didn't have a phone system after a construction Mis-hap. GoTo Connect helped us solve the issue quickly
I've been using GoTo Connect for several years now, and it is very user friendly, even for a novice internet user or tech avoidant person. The program is very straight forward.
It can be a little glitchy if there are more than 15 people in a call, however, having smaller calls/meetings is usually preferred for me.
GoTo Connect was easier for my clients to use than zoom and offers more of a secure feeling for my clients and staff.
It's the best tool I've seen for managing on-line webinar. There are various sections: One for staff and one for Attendees. Staff can communicate privately prior to starting the broadcast. The questions section is very useful. I also like how staff can see if attendees are engaged or not.
As far as I can tell, there are no breakout rooms. Also, at first I did not understand the purpose of entering a webinar in Practice mode.
It provides a platform for conducting online training.
The main reason i would prefer gotoconnect is logging in from the multiple sites. As my team also works from Pakistan as well as USA. Gotoconnect has been playing great vital role.
gotoconnect used alot of bandwidth while on call. I think reducing that can help us to focus on other things.
While connecting with customers living instead of pakistan or USA, gotoconnect service connects internationally grealty.
I like the customer service and easiness
app goes down a lot but usually is well & customer support is great
the billing
GoTo Connect has super friendly and helpful service. Highly recommend them.
Least helpful is there knowledge base. Never been able to find anything help in that area.
GoTo Connect is solving our phone service and allowing us to work remotely.
