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Zoho CRM
Streamline Your Sales Process
4.1
(2,438)
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Zoho CRM Reviews & Product Details

Zoho CRM Overview
What is Zoho CRM?

Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to their personal preferences and incorporate all necessary data and workflow to maximize its features. Zoho CRM is also available on a free plan and scales gradually depending on features needed.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
Zoho CRM Categories on Findstack
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$29.00/month
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Zoho CRM Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Zoho CRM Pros and Cons
Pros
  • Extensive omnichannel customer support via live chat, phone and email
  • High-level automation options for various sales tasks
  • Tons of integrations with third-party tools like Outlook and LinkedIn
  • Mobile version with access to visual reports
  • Data security, integrity, and regulatory compliance built-in
Cons
  • Not the best tutorials for beginners
  • Integrations can be a little clunky
Zoho CRM Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Zoho CRM Media
Zoho CRM video thumbnail
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Zoho CRM Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 27, 2025
Zoho CRM Logo
2,438 Zoho CRM Reviews
4.1 out of 5
Mid Market (51-1000 emp.)
Mar 14, 2023
 Source
Overall Rating:
5.0
AG
Akash G.
Information Technology And Services
Share
"Zoho is the Best CRM tool."
What do you like best about Zoho CRM?

The Best Part of Zoho CRM is managing the Lead, Deal and Sales Report.

What do you dislike about Zoho CRM?

In my opinion, All thing is good in the Zoho CRM tool.

What problems is Zoho CRM solving and how is that benefiting you?

Every salesperson's main problem is managing the sales from Lead form, deal form and many other things. So the Zoho CRM helps us handle all the activities from Reports or dashboards.

Small Business (50 or fewer emp.)
Mar 07, 2023
 Source
Overall Rating:
5.0
Scott H. avatar
Scott H.
Business Development Representative
Share
"Zoho is the best CRM for fast paced sales teams!"
What do you like best about Zoho CRM?

I love the Dashboard setup and configuration options, as well as the ease of use whenever building and navigating my call lists

What do you dislike about Zoho CRM?

I don't have any major gripes about zoho, but sometimes the 'Deals' page can be a little harder to navigate. Would be easier if it automatically re-organized when you updated the contact or account profile.

What problems is Zoho CRM solving and how is that benefiting you?

It is helping us do a much better job tracking our 'new customer outreach', while providing an excellent platform to track our sales data and analytics on a weekly basis!

Small Business (50 or fewer emp.)
Mar 01, 2023
 Source
Overall Rating:
5.0
Basua M. avatar
Basua M.
Assistant
Share
"Great CRM with a TON of customization options"
What do you like best about Zoho CRM?

There is so much you can customize so you can use it for pretty much any sales type thing. It's easy to connect soft phones and set up users as well as the entire pipeline and there's so many ways to filter leads and keep track of everyone it's a great crm and it's not nearly as expensive as other ones that do similar amounts

What do you dislike about Zoho CRM?

There's nothing specific except that I spent maybe an entire month just learning how to set everything up. It is a TON of information but all of it is very easy and accessible in their help page they walk you thru everything without needing to speak to a person at all

What problems is Zoho CRM solving and how is that benefiting you?

It's a great crm for a small company we only had 8 sales people on my team and I needed something that made sense cost wise and would help us get through thousands and thousands of leads some very hot and some completely cold zoho made this very easy and we ended up getting through them all

Small Business (50 or fewer emp.)
Feb 28, 2023
 Source
Overall Rating:
5.0
DS
Daniel S.
Founder
Share
"Ease of use and great functionality!"
What do you like best about Zoho CRM?

Super easy to use and has many functions. User friendly & customizable!

What do you dislike about Zoho CRM?

Not much. Reminder settings seem hard to personalize, so getting unnecessary pop-ups.

What problems is Zoho CRM solving and how is that benefiting you?

Great for managing client leads and campaigns. Gaining lots of time for the sales process and client follow-ups.

Mid Market (51-1000 emp.)
Feb 27, 2023
 Source
Overall Rating:
5.0
Saurabh S. avatar
Saurabh S.
Zoho Crm Developer
Share
"Best CRM for all type businesses"
What do you like best about Zoho CRM?

Overall Zoho CRM is best platform for all business process

What do you dislike about Zoho CRM?

According to me I don`t dislike any thing within CRM. But sometimes support team doesn`t support properly.

What problems is Zoho CRM solving and how is that benefiting you?

Our complete business process we have setup on zoho and it is functioning smoothly with the help of blueprints and automation rules

Small Business (50 or fewer emp.)
Feb 15, 2023
 Source
Overall Rating:
5.0
AP
Ahren P.
Founder
Share
"One of the best CRM software"
What do you like best about Zoho CRM?

It helps in lead management for the organisation

What do you dislike about Zoho CRM?

It can be more user-friendly for new users.

What problems is Zoho CRM solving and how is that benefiting you?

It helps in lead management of the software.

Mid Market (51-1000 emp.)
Feb 14, 2023
 Source
Overall Rating:
5.0
AR
Anushil Kumar R.
Founder
Share
"Zoho is user friendly and very easy to use"
What do you like best about Zoho CRM?

Zoho is the user friendly and very easy to understand

What do you dislike about Zoho CRM?

we are unable to sort the lead with call status

What problems is Zoho CRM solving and how is that benefiting you?

Sorting out all my leads to check the update of my sales

Mid Market (51-1000 emp.)
Feb 13, 2023
 Source
Overall Rating:
5.0
Akash G. avatar
Akash G.
Business Analyst
Share
"Zoho is the Best CRM tool for Sales."
What do you like best about Zoho CRM?

Everything is good in Zoho Like managing the lead, deal, and especially the reporting part.

What do you dislike about Zoho CRM?

All the things is good as per my openion.

What problems is Zoho CRM solving and how is that benefiting you?

As per my opinion Zoho is solving problems to manage leads, deal and to create the activities dashboard as per your requirement.

Mid Market (51-1000 emp.)
Feb 12, 2023
 Source
Overall Rating:
5.0
VS
Vivek S.
Senior Business Development Executive
Share
"zoho one has every sought specification which an organization can look for management systems"
What do you like best about Zoho CRM?

I like how effectively and efficiently we can manage accounts, create deals and keep a follow-up on the same, also the in-depth detailed reporting of all the activities.

What do you dislike about Zoho CRM?

there is nothing that I can think of as of now.

What problems is Zoho CRM solving and how is that benefiting you?

Being a salesperson in the corporate department I need to keep in touch with every single client we are dealing with and keep a regular follow-up on the accounts associated with me, which has been made very easy for me through Zoho.

Mid Market (51-1000 emp.)
Feb 09, 2023
 Source
Overall Rating:
5.0
LJ
Lakshay J.
Founder
Share
"Amazing"
What do you like best about Zoho CRM?

Zoho Helps In to filter the leads accordingly .

What do you dislike about Zoho CRM?

It can Improve in its user interface to make it user familiar

What problems is Zoho CRM solving and how is that benefiting you?

Helps to reach the correct lead at the correct time .

Mid Market (51-1000 emp.)
Feb 08, 2023
 Source
Overall Rating:
5.0
GA
Gaurav A.
Founder
Share
"Product experience"
What do you like best about Zoho CRM?

Data base is clear. Mostly like to bifurcate the field as per requirement.

What do you dislike about Zoho CRM?

UI could be much impressive. Rest are fine.

What problems is Zoho CRM solving and how is that benefiting you?

CRM management. To manage the client data along with the deals.

Mid Market (51-1000 emp.)
Feb 08, 2023
 Source
Overall Rating:
5.0
NIKHIL K. avatar
Nikhil K.
Senior Business Development Executive
Share
"Very user friendly and easy to use CRM tool"
What do you like best about Zoho CRM?

It helps to keep track your clients data and sales records and updated with your sales and reports

What do you dislike about Zoho CRM?

When we try to generate reports it is very difficult for me.

What problems is Zoho CRM solving and how is that benefiting you?

It is help me to updated with my lead and deals so I will updated with my sales and I can see my hole year sales record and reports.

Mid Market (51-1000 emp.)
Feb 08, 2023
 Source
Overall Rating:
5.0
SR
Sangmeshwar R.
Founder
Share
"Best CRM tool and easy to use"
What do you like best about Zoho CRM?

It helps to keep my client data and it helps me to track the status of my sale

What do you dislike about Zoho CRM?

Making reports is difficult task in Zoho

What problems is Zoho CRM solving and how is that benefiting you?

Zoho helps me to track my client's details and sales status and it helps me to keep updated with my sales

Small Business (50 or fewer emp.)
Feb 03, 2023
 Source
Overall Rating:
5.0
ME
Mohamed E.
Founder
Share
"Massive"
What do you like best about Zoho CRM?

Still with trial version and have a lot to explore.

What do you dislike about Zoho CRM?

If you are a beginner with CRM you may get lost.

What problems is Zoho CRM solving and how is that benefiting you?

Setting reminders for Vendor contracts renewals

Small Business (50 or fewer emp.)
Jan 04, 2023
 Source
Overall Rating:
5.0
MO
Matthew O.
President
Share
"Great Value, Easy to Use"
What do you like best about Zoho CRM?

Ease of use and the low price to use with it. Also how Zoho has so many other apps that integrate well.

What do you dislike about Zoho CRM?

Integrating the email did not work seamlessly, it created another account and users need to switch between accounts.

What problems is Zoho CRM solving and how is that benefiting you?

Tracking sales person performance and helping them know who to contact and for sales person handoff.

Mid Market (51-1000 emp.)
Dec 22, 2022
 Source
Overall Rating:
5.0
Pinki K. avatar
Pinki K.
Technical Consultant
Share
"Zoho One The business Management."
What do you like best about Zoho CRM?

Zoho One is platform where you can manage everything regarding your business and customer, From billing to inventory and customer desk and reporting everything are in one platform that is awesome.

What do you dislike about Zoho CRM?

Little bit pricing and mailing system is little bit slow, rest everything is perfect and great.

What problems is Zoho CRM solving and how is that benefiting you?

Basically Zoho One solved many problems Regarding managing Inventory from different different vendors and Billing of customer sending mails to customer and Managing help desk for customer and many more options are their to use. Basically you can manage your whole business with zoho One you will find all tools which are required to manage a business l.

Small Business (50 or fewer emp.)
Dec 20, 2022
 Source
Overall Rating:
5.0
Manish Kumar V. avatar
Manish Kumar V.
Senior Software Test Engineer
Share
"Simple but powerful Application"
What do you like best about Zoho CRM?

Zoho crm is self explanatory UI and easy to use and it cas be easily integrated

What do you dislike about Zoho CRM?

Thete js nothing to dislike about zoho crm

What problems is Zoho CRM solving and how is that benefiting you?

Systematic capture of lead details inone go

Enterprise (> 1000 emp.)
Dec 19, 2022
 Source
Overall Rating:
5.0
Kanika M. avatar
Kanika M.
Account Manager
Share
"The perfect CRM Software"
What do you like best about Zoho CRM?

Zoho CRM is the best software for keeping your sales prospects in track, its a one stop platform for all your sales prospects leads and it gives all the relevant information on how your campaigns performed with your prospects. It helps your keep your prospects data acting as a data repository as well. Its a powerful reporting tool.

What do you dislike about Zoho CRM?

The downside or dislikes would be the cost, although it does offer a list of features free of cost. But for a full-fledged ecosystem environment for organizations using Zoho CRM, it could be a little pricey.

What problems is Zoho CRM solving and how is that benefiting you?

The entire campaign's capabilities, the amount of heavy data it supports and the scheduling feature for email campaigns are the best. It also helps in team management as well assigning tasks via admin is one of the strongest features and I love it.

Mid Market (51-1000 emp.)
Dec 18, 2022
 Source
Overall Rating:
5.0
Suyash J. avatar
Suyash J.
Itpi Product Onboarding Specialist South Asia & Middle East
Share
"The easiest CRM software with the best features."
What do you like best about Zoho CRM?

The filters are so easy to use and sort out the data. Easy user interface.

What do you dislike about Zoho CRM?

There was nothing which I disliked. Everything was perfect.

What problems is Zoho CRM solving and how is that benefiting you?

Customer data and managing it. It's benefiting me in the ease of access to this data in my own way.

Small Business (50 or fewer emp.)
Nov 22, 2022
 Source
Overall Rating:
5.0
Jacklyn T. avatar
Jacklyn T.
Bookkeeper
Share
"Zoho CRM"
What do you like best about Zoho CRM?

Zoho helps to keep all of our business deal information organized in one location.

What do you dislike about Zoho CRM?

I cannot think of any. There has been no issues with Zoho CRM yet

What problems is Zoho CRM solving and how is that benefiting you?

They help to keep all our information organized, where details about each customer can be edited and viewed by our different departments

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