Grasshopper Reviews & Product Details

The simplistic approach to the admin portal. Anyone can use it.

I wish the branching extension could have sub branches

During COVID, our team went remote and we are still working remote. Trying to answer our phones remotely was nearly impossible. Our customer service complaints went through the roof. We now have a robust process with nearly 100% answer compliance. Reporting feature is great to see how we are doing.

I like the fact that I am assigned a toll-free number that forwards the caller to a main prompt. It forwards callers to either a particular extension or to a general extension such as the operator. These calls are forwarded to my cell phone so I can distinguish incoming calls a personal or business.

Sometimes incoming calls appear as unknown caller as opposed to the company telephone number. For the most part, this is not a problem.

The fact that I can distinguish business and personal incoming calls enables me to prepare to answer the phone accordingly. There are currently no actual issues to resolve with Grasshopper at this time.

I am confident in the confidentiality system of Grasshopper and have never had any problems. Super convenient to make confidential phone calls from a personal phone routed through your work number!

I wish it could be automatically linked to our practice software so that the client numbers we needed were accessible from within the app.

Confidential communication with clients over the phone is a consistently crucial part of the job as a therapist, so it is very helpful to have an easy and reliable program to contact clients or insurance companies from anywhere.

It is quite easy to use and implement, while providing clear audio connections

Not much! It works as advertised, although the UI is a bit outdated

Not needing physical handsets is great, and getting data on calls is a game changer

Helps stay in contact with clients on the go. Don’t need to be in office to stay in contact

Phone won’t ring when calls come in. A lot of the voicemails do not download and I have to contact customer service

I have more confidence with my clients

There are so many things that I love about Grasshopper. Obviously, having a business phone number that forwards directly to my cell phone is fantastic. No matter where I am I can receive business calls. Setting up an automated directory is great so that callers can immediately choose the right option and be sent to the correct person. There's also the option of setting up extensions for users and each extension can be assigned to be sent to a different person's cell phone. So if you have multiple people working from different locations, as far as the caller is concerned they are all immediately accessible through your phone portal as if you were all in one location. Calls can also be transferred from one extension to another just like in a traditional phone system. By far, one of my favorite features is the option to receive faxes to the same business number. Even though fax is being used less these days it is still used quite a bit and being able to receive faxes and having them immediately emailed to me is great.

There isn't much that I dislike about Grasshopper. As I mentioned, the receiving faxes features is great. What would be really cool is if there were an option to send faxes as well. If I could take picture of a document with my phone, or if there is an existing pdf file on my phone, the ability to send it would be great. It seems a little unnecessary because at that point you might think, well why not just email it? I agree but there are still some people out there (strangely) that like to receive things via fax. I'm sure eventually this will go the way of the dinosaur though.

The ability to have a business phone system "in the cloud" that allows my company to have the appearance of a centralized location, with no down time on answering or returning calls. It also allows me to not have to give out my personal cell phone number to clients and contacts that I wouldn't want to have it. It saves me leave of mind and also adds efficiency for my and my team even as we are spread out throughout the country.

The ease of the interface to configure everything.

A little pricey. There are competitive products that are less but not as easy to use.

Connecting a remote team.

Its convenient, reliable, and professuonal.

I haven't found anything to dislike about grasshopper.

I use grasshopper as our central phone answering and delivery system.

I made an excellent choice in going with Grasshopper for my small business. I'm able to route calls the appropriate person and retrieve messages from anywhere.

I don't have any complaints. I run a small business with 1 sometimes 2 other employees and we don't communicate with clients via the office phone.

I run a small business and I appreciate the ability to let Grasshopper handle the calls when I'm working in the office. It's probably overkill for what we need, we are rarely in the office and most client communication takes place over cell or text.

I love the affordability, and the fact that I can call and get assistance when needed. I also like that you can add multiple lines.

There really isn't much that I dislike. I can't think of much that I don't like. At least not enough to comment on.

It allows me to have a professional business number and not have people call my personal cell. This keeps my number both secure and private unless I want an individual to have it.