Grasshopper Reviews: 4.1/5 — Solid Choice

Simple straight forward pricing, features and a great service. You pay a set fee depending on usage and you can easily rotate who gets called and set basic availability. Unlike most services there's not a per user fee which is perfect. We've been using Grasshopper for 2 years and it's just great.

We've had a few problems with dropped calls and quality of the line but their customer service was perfect. They waived our fee for several months while they worked to fix the problem. (We are a UK customer, and they were still new to the market). Other than that, no complaints.

Managing a small business with multiple people answering one phone. Before this we had an insane system of who to call and when using call forwarding and all sorts of insanity. Grasshopper just worked. It was easy to setup and was immediately useful.

Price point, ease of setup, support, features, EVERYTHING!

No complaints. You are asking for 40 characters to repeat. No Complaints.

Virtual operations are easy with this product.

The smooth use of the mobile app to manage calls, & voicemails

The mobile app seem to simply skin the web site & some places buttons don't always work

Multiple phone lines with out the bed to be tied into a physical office

The best part of the software is the ability to design any object with mere points and customize the shape of the objects. It's revolutionary. Amazing! I love it.

It is a very difficult software to learn if you don't have a basic level of understanding of the 3D world. It takes time to learn how to use the software. But once you learn it, it's an wonderful software.

I created beautiful 3D shapes that couldn't be designed using any conventional 3D CAD tool. The designs were then 3D printed. I used topology optimization to it's fullest potential using Grasshopper

User-friendly (easy to navigate), plus I love being able to use it both on my desktop and phone.

The desktop interface seems slow at times. By slow I mean not crisp or not as responsive. Whenever I have my earphones on and Grasshopper rings, the ringtone startles me every time.

Business calls are more streamlined now because of this tool.

I love being able to have an app on my phone for our business line and take calls from my cell phone, but I still have a separate business number, so I am not using my personal number. It makes it more professional, and I can take office calls from anywhere! Not only can I take calls from my office number, but I can also text as well. You just need the app, not even an actual landline phone.

I wouldn't say I like that they don't seem to filter spam texts. They can sometimes crowd the inbox.

I can now have my office phone with me wherever I go! I had to worry about missing important calls when we just had a landline office phone, but now I don't have to worry about that. It is also lovely to be able to set up different extensions for different staff members. The best part is that it is so much cheaper than a landline!

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The maneuverability and flow of the website. The Customer support you get is spot on. They walk you through step by step. Very user-friendly. Quick and simple steps to get done what you need to get done. I love making quick calls from my cell number and not giving it out to peple.

Nothing yet. If anything I would say maybe less emails to remind you about stuff, message, account setup. But that is silly

The quick and simple way of getting back to customers sooner and able to make NOTES on all calls right in Grasshopper.

We love that we can assign extensions quickly, and have voicemails saved and sent to Zendesk.

Sometimes there is a glitch with answering calls.

We've realized this is great for getting calls forwarded to us here at the office without having to give our our personal numbers.

I can easily add unlimited extensions, delete and reorganize extensions based on personnel changes, and there is a separation between general extensions and personal extensions. Easily set up a unique company toll-free number.

When you make an outbound call, you cannot transfer to another extension.

We love Grasshopper because it allows us to make business phone calls from our personal cell phones using our company phone number through the Grasshopper app. That way, we don't actually have to have separate company phones.

Love that we retained our phone number, and that porting it to Grasshopper from our prior provider was simple. Also, the online dashboard is intuitive, making it easy to set up. The ability to have individual voicemail boxes and extensions for multiple people was a bonus, and functionality our prior provider didn't have. Main thing I love though is voicemail as e-mail!

Honestly, at setup I got a little confused about different access levels, but that's been about it. But otherwise, it's been great.

My office went 100% remote. We had a phone system with a dozen handsets and a big base station. Stuff we'd had for years. Giving up the physical office space made all the land lines obsolete, and transitioning to Grasshopper, which my spouse's company had been using for some time, was the best solution for us. Also saved us about $100 a month because we dropped two lines, and services we'd been paying for a la carte are now bundled into Grasshopper.

Grasshopper’s app is used by our compnay all day, every day. Very easy to use for calls, fax, and tect.

Fees have gone up, but it neets all our needs.

Communication between clients, patients, and employees.

I appreciate the ease of use, automatic email alerts for missed calls and the quick-access app.

I truly wish the voice-to-text and sms messages were included as a bundle vs separate add-ons.

We have filtered our calls through the extensions, which saves at least 2-3 minutes per call, clarifying the core reason for the prospect, partner, or clients call. Streamlining our time saves money.

Grasshopper makes it easy to have multiple extensions with professional greetings, plus the ability to receive faxes and send texts. All from your regular phone.

I wish it were easier to change messages. It's not horribly difficult, but it could be quicker

Carrying only one phone, instead of two. Receiving faxes on my cell phone and multiple phone extensions to sort my calls

Calls come directly to my cell phone so I can take business calls no matter where I am at.

I'd like to see a better way to identify the incoming call without resorting to having the caller state their name. If I send the caller's caller ID info I don't know if it's coming from Grasshopper or a direct dial of my cell number. If I send the company's caller ID info I don't know who the caller is until I answer. Maybe have the calls ring and get answered in the Grasshopper app rather than my phone's dialer.

No more worries about hardware failure. Decreased monthly cost over having land lines.

The website is easy to navigate, and gives me all the information I need quickly.

I would like to be able to call on my cell phone and have our Grasshopper number show up on caller ID.

Being able to track missed calls and seeing all of our faxes - with one convenient number is really efficient.

Grasshopper has several features that I like: 1. Customizable greetings. You can record your own or have them recorded for you. 2. Incoming calls can either be rolled over to the next line if not answered or programed to ring all lines at once with one or two clicks. 3. Easy to program and set up. 4. Great customer service. Any time I've had any issues (rare), they address it or help me fix it immediately when I call.

Sometimes the cell phone app is a little slow to load initially (if you quit the app). Otherwise, it works pretty well and there's not much to dislike.

When we travel, we can forward it to someone else to answer calls while we're gone. We also have been able to email a voicemail to another person if they're better suited to handle the message. Voicemails are always emailed to you making this task very simple. You can also have your voice mail texted to you for a fee.

The ability to add multiple phone lines and schedules for each extension is great.

Occasionally calls drop...usually only if there are technical issues across all of Grasshopper, however.

1) Routing calls to multiple customer service extensions. 2) Tracking voicemails

Grasshopper is the product you need if your office is always on the go. The product allows you to create one central number with multiple extensions for your employees. This eliminate the need of having so many direct numbers for your clients to remember. In addition, Grasshopper allows virtual faxes. To receive a fax electronically via email simplify your paper, time, and office needs. There appear to be features scheduled to come soon for Grasshopper that can be exciting for small businesses.

There is not much to not like about grasshopper. However, these are minutes attached to each package you purchase. There may come a point when you require more minutes or less minutes. Voice mails are passed on via email. This may be a hassle when on the go and need a simple way of just one click feature for voicemail. The app can use a more simplified look and faster speeds when moving from task to task.

We are solving our virtual telephone needs using Grasshopper. As we a human services organization, we work in the field more than half the time traveling to our consumers. It is imperative to be able to have a central line for customers can call, receive information, and connect to employees anywhere on the go.

The ability to manage phone calls online

That you cannot manage text messages on web browser

Using personal phone but not giving personal number to clients

What I like best about Grasshopper is the fact that I can add multiple phone numbers and then choose which number I want my calls to route to. This is great since I work from home a few times a week. I also like that I receive an email when I have a new voicemail. It helps keeps me on track.

At first I had a hard time adding my office line. For some reason, Grasshopper wouldn't accept the 866 number and extension.

I don't always have to check my work voicemail box. When I'm on the go, I know that my calls will be route to my cell so I don't miss a thing!

Grasshopper does call forwarding and does it well. You can set up a chain so that if the first person does not answer a call, it will be passed to the next person in line, and so on.

Grasshopper for not work well when I tried to forward calls to my Google voice number, because of the validation, but it was not a big deal since I could just forward the calls to my regular number instead.

This tool was ideal for a small team without dedicated office space or phone lines. The call forwarding ensured that no calls works be missed.

That it will forward calls to our employees who are hundreds of miles apart as if we were in the same office building. I started a small business selling sunglass straps called, Backstays, and we only had a couple employees who all lived in different cities. We couldn't afford a office assistant to answer calls and then forward them to the right person. This provided an easy way to not only forward our calls to the employees hundreds of miles apart, and alert us the reason the customer was calling (inquiring about an order, wanting to be a campus rep, calling about a custom design, etc. - Grasshopper lets you program these however you want numerically).

I disliked how misleading the price was. Signed up for the cheaper plan and the price ended up going up almost 50% from the advertised price once we had to add in fees. Still a great service but pricier than I initially wanted to pay and thought was fair.

This solves the problem of having our employees not all working under the same roof. It also lets us keep our personal cell phones with a business line forwarded to them. The major benefit we realized was not having to use a secretary or office assistant.

It has made it super simple to make our clients aware of our schedule, and to customize information being provided to them

It can be difficult to find support and manage your account

We can now utilize away messages, auto responses, and more

Grasshopper was very user friendly. It was easy to use and never really had a need to contact customer support. We used it for a few years and were very satisfied. The implemenation was easy and we loved that we can use it on a line line/VOIP or also log into the Grasshopper app and answer on the go. Grasshopper app is slightly better than our current company.

Downside was that we grew rather quickly and needed to switch to another company to meet our needs. Other than that, we would've stayed. Plus I believe our new company has better perks when using an 800 number with them.

The need to answer mutliple calls at once plus the ability to have mutliple answering the phones. Not to mention, the ease of forwarding the call or forwarding a line to another phone.

Easy to use Nice Help Scout intergration Transcription feature

Web app could use a redesign Text messaging should be included Not the easiest to set up

Grasshopper makes it easy to take phone calls from customers that need assistance. Voicemail and transaction of voicemails make missing calls even easier.

Decent interface, you can text, call, leave voicemails, multiple lines, and instant responses. Also, quick support bot in case you need any assistance. Plus the mobile app, it's a plus!

The app itself doesn't have a built-in option section, so you'll have to use your browser to configure your stuff. The ringing sounds a bit cheap, I might say. Also mentioning a few bugs and having troubles with logged sessions.

Multiple incoming calls, we have different extensions that help us divide the queue. We reduced our missed call rate due to its waiting system. You can also have the mobile option, which is convenient.

Grasshopper is a neat plug-in for Rhinoceros that allows for some smart, complicated math to create experimental design. It requires some almost "coding" but for those with a puzzle-minded brain, it's enjoyable to work with and try different options.

It can be a little complicated at times to understand how to use and put the various bits of code together. It could be easier to use if there were more helpful hints about how to create the flow of your program, or to see things change live as you manipulate.

Grasshopper takes the difficulty of complicated math and algorithms out of your hands while designing and lets you maintain focus on what piece of design you are experimenting with.

Grasshopper being open source is a platform with infinite possibilities. It's amazing that we get to design or simulation workflows and customise the visualisations.

It was hard to get at first. I don't like that is not readable at full view of the script. Better zoom options would improve this.

Building design optimization for daylight, energy and thermal comfort.

The best thing was the simplicity. As a business owner I needed an easy way to get a business phone number so I did not have to give out my personal line. Also the call routing, VM functionality made it a professional solution for us while we were new and growing.

There is not much I really disliked because it solved the issue for my business. I wish it was cheaper because you could leverage Google voice for free but the features you get make it worth it.

I needed a business line for my consulting business so I was not using my personal phone number. I needed this forwarded to my cell phone since I am always on the move.