Unclaimed: Are you working at CloudTalk?
CloudTalk Reviews: 4.3/5 — Solid Choice
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s features offer access to real-time analytics on agent performance, connecting remote teams to a single contact center and an entire system backed by impressive network capabilities.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
CloudTalk’s Starter plan caps outbound calling at 500 minutes per user per month. Essential, €4 more, makes it unlimited. Five hundred minutes is roughly 25 minutes of talking a day — a figure any sales or support agent passes before lunch. Paying 16% more to remove the cap entirely is not a close decision, which makes Starter difficult to recommend to anyone who actually makes calls.
- What it is: A cloud contact centre platform — calling, routing, dialers, and AI voice agents.
- Best for: Outbound sales and support teams calling across Europe, on Essential or above.
- Pricing: Starter €25, Essential €29, Expert €49 per user monthly on annual billing. Verified July 2026.
- The honest catch: The parallel dialer add-on is €39 per user — more than the entire Starter plan.
What Is CloudTalk?
CloudTalk is a cloud calling platform for teams that make and take a lot of calls: local numbers in 160-plus countries, number porting, IVR and skill-based routing, call recording, dialers, and — increasingly — AI voice agents that handle calls autonomously.
Its geographic framing is explicitly European: unlimited domestic calls “across EU, UK, Iceland, Norway” is the headline inclusion from Essential upward, which makes it a natural fit for European operations and a less obvious one elsewhere.
Every plan says Contact Sales despite the published per-user prices, so there is no self-serve route.
How CloudTalk Works
- Priced per user, per month, billed annually.
- Starter caps outbound at 500 minutes per user; Essential and Expert are unlimited domestically.
- Routing intelligence starts at Essential — IVR, skill-based and smart routing.
- Dialers are largely add-ons, priced per user on top.
- AI voice agents are metered by minute, from €99 for 200 minutes.
- Every plan requires a sales conversation.
CloudTalk Pricing
Captured from CloudTalk’s pricing page in July 2026 on the euro price list with annual billing.
| Plan | Per user/mo | Outbound minutes | Routing | Dialers |
|---|---|---|---|---|
| Starter | €25 | 500/user | Basic only | Click-to-call; power dialer as add-on |
| Essential | €29 | Unlimited | IVR, skill and smart routing | Adds auto outbound number |
| Expert | €49 | Unlimited | Adds VIP queues | Preview and power dialer included |
Add-ons: power dialer €15/user · parallel dialer €39/user · call intelligence €9/user · branded caller ID from €0.07/call · AI receptionist from €99/mo (200 min) · AI specialist from €349/mo (1,000 min)
What actually decides your plan:
- The €4 step from Starter to Essential is the easiest decision on the page. Five hundred outbound minutes a month is about 25 minutes a day. An agent whose job is calling will exhaust that in a morning, and Essential removes the cap for a 16% increase. Starter only makes sense for people who receive calls rather than make them — inbound and internal calls are free on every plan.
- Essential is also where the platform becomes a contact centre. Business hours and time-based routing, IVR, and skill-based and smart routing are all absent from Starter. Without them you have a phone system, not a routed one.
- The parallel dialer costs more than the entry plan. €39 per user per month, against Starter’s €25 and Expert’s €49. It remains an add-on even on Expert, so an outbound team wanting parallel dialing on the top tier is looking at €88 per user before anything else.
- Add the numbers you will actually use. Expert at €49 plus the parallel dialer at €39 plus call intelligence at €9 comes to €97 per user per month — close to four times the Starter headline. The power dialer at €15 is the one add-on Expert includes.
- AI voice agents are a separate meter. €99 a month for 200 minutes works out at €0.495 per minute; €349 for 1,000 minutes is €0.349 — a 30% better rate at the larger package. Neither is included in any plan.
- Nothing is self-serve. All three tiers route to Contact Sales, so budget evaluation time even though the prices are published.
Who Should Use CloudTalk
- European outbound sales teams. The clearest case — unlimited domestic calling across the EU, UK, Iceland, and Norway from €29.
- Support operations needing real routing. IVR, skill-based routing, and queue callback from Essential.
- Teams deploying AI voice agents. CloudTalk prices them openly by the minute, which many competitors do not.
- Businesses needing local numbers widely. 160-plus countries covered on every plan.
It fits poorly for teams making few calls, where Starter’s cap might suffice but the platform is oversized; for heavy parallel dialing on a budget, given the €39 add-on; and for non-European operations, where the unlimited-calling geography is less useful.
Honest Pros and Cons
Strengths
- Unlimited domestic calling from €29, across EU, UK, Iceland, and Norway.
- Free internal and inbound calls on every plan, including Starter.
- Local numbers in 160+ countries at every tier.
- Published add-on prices, so the real total is calculable.
- AI voice agents priced by the minute, with a clear volume discount.
- Power dialer included on Expert rather than sold separately.
Limitations
- 500 outbound minutes on Starter — about 25 minutes a day.
- The parallel dialer costs €39 per user, more than the entry plan.
- Routing intelligence requires Essential, not Starter.
- A fully equipped agent costs around €97 per month.
- Every plan requires contacting sales.
- AI voice minutes are entirely additional to the seat price.
CloudTalk Alternatives and How It Compares
- Aircall is the closest competitor for sales and support calling, with strong integrations.
- Nextiva is a full unified communications platform, stronger on US business telephony.
- RingCentral is the large incumbent covering voice, video, and messaging.
- Quo (formerly OpenPhone) is the shared-inbox option for small teams sharing numbers.
- Grasshopper suits solo operators wanting a virtual business number.
- Dialpad competes directly with AI-led calling features.
For a broader survey, browse our contact centre directory.
The Verdict
CloudTalk is a solid choice for European teams that spend their day on the phone, and the reason is geographic: unlimited domestic calling across the EU, UK, Iceland, and Norway is a genuinely useful inclusion if that is where your customers are, and local numbers in 160-plus countries cover the rest. Free internal and inbound calls on every plan, including the cheapest, is a further good decision.
The plan choice is close to made for you. Starter caps outbound calling at 500 minutes per user per month — about 25 minutes a day — and Essential removes the cap entirely for €4 more. For anyone whose job involves making calls, that is not a trade-off worth thinking about. Essential is also where the routing intelligence lives: business hours routing, IVR, and skill-based routing are all absent from Starter, so the entry tier is a phone system rather than a contact centre. Treat €29 as the real starting price.
Then price the add-ons before you compare CloudTalk with anything else, because they are substantial. The parallel dialer is €39 per user per month — more than the entire Starter plan, and 80% of Expert — and it remains an add-on even at the top tier. An outbound team on Expert with parallel dialing and call intelligence is at €97 per user per month, roughly four times the Starter headline. CloudTalk deserves credit for publishing all of those rates openly, including per-minute AI voice agent pricing at €99 for 200 minutes or €349 for 1,000. The numbers are all there; they simply need adding up before the sales call rather than after.
FAQ
How much does CloudTalk cost?
On the euro price list captured July 2026 with annual billing: Starter €25 per user per month, Essential €29, and Expert €49. Add-ons are priced separately — power dialer €15 per user, parallel dialer €39 per user, call intelligence €9 per user, branded caller ID from €0.07 per call, and AI voice agents from €99 per month for 200 minutes. All plans require contacting sales.
What is the difference between CloudTalk Starter and Essential?
The most significant difference is calling volume: Starter includes 500 outbound minutes per user per month, while Essential offers unlimited domestic calls across the EU, UK, Iceland, and Norway — for €4 more per user. Essential also adds business hours and time-based routing, IVR, skill-based and smart routing, and an auto outbound number, none of which Starter includes.
How much are CloudTalk’s dialers?
The power dialer is €15 per user per month and is included on the Expert plan. The parallel dialer, which dials multiple lines simultaneously, is €39 per user per month and remains an add-on on every plan including Expert. That makes the parallel dialer more expensive than the entire Starter subscription, so outbound teams should price it before choosing a tier.
How does CloudTalk price AI voice agents?
By the minute, in packages. The AI Receptionist starts at €99 per month for 200 minutes, which works out at about €0.495 per minute, and the AI Specialist starts at €349 per month for 1,000 minutes, or roughly €0.349 per minute — around 30% cheaper at the larger volume. These are additional to the per-user plan price on every tier.
Can I buy CloudTalk without talking to sales?
No. All three published plans — Starter, Essential, and Expert — show a Contact Sales button rather than a checkout, despite carrying per-user prices. That means a sales conversation is required regardless of tier, so factor in evaluation time even though you can calculate your likely cost from the published rates in advance.
Compare CloudTalk with other popular tools in the same category.
It is easier to run a business when you know that any of your staff can answer the call as back up. Cloud Talk provides that feature.
Right now, I would really like the possibility of using cloudtalk on my Android phone.
CAll tracking. Makes it easier to listen to call for training and quality assurance purposes.
The quality is really good. Very clear conversations and easy to use.
Sometimes there is a bit of a delay in the conversations
I can work faster. We work with pipedrive so the phonenumbers are already in the deals. One click and we contact the client instead of looking at the number and dialing and looking and dialing....
CloudTalk is user-friendly and helpful tool for the communication with our clients abroad. I can use it easily in my every day work. A helpful conversation-recording option
Sometimes the connection is a little unrealible
It became easier to communicate with our clients from different countries
Very useful integations. Since we started using it, we can focus on other things and do a lot more work done in less time.
We didn't see anything that might bother us.
Productivity booster
Easy and intuitive user interface with efficient customer support. They helped me setting up the system and understanding the product. Everything went smooth.
They need to improve the payment methods (actually you can pay only by Debit or credit card). And IVR managment page is not yet implemented, but I'm confident they will add soon everything in place.
We are using CloudTalk to enforce our chat support, and to provide high level support to our customer.
We work with Pipedrive, and it integrates with this CRM system very good.Its really user friendly system that has many great functionalities (like recording your calls in both systems)
There was an issue with tagging, but I have been informed they are working on it.
Many of my colleaguse work remotely and CloudTalk help us to keep overview about what is happening.
CloudTalk is a simple to use system that works. We've gone between RingCentral and FreshCaller and unlike these companies, CloudTalk doesn't force you into a contract. We're looking forward to all of the new updates that CloudTalk is releasing Q3!
CloudTalk currently does haven't SMS or a phone App which makes it inconvenient for people who have a lot of inbound activity. But these features are in the works and around the corner.
CloudTalk is a much more affordable system that can get small businesses setup quickly and using the phone system. Although their staff is on a different timezone than the US, they are timely and responsible.
Fast tracking and click to call, we're stilll learning about it in the company
Sometimes it runs down and doesn't connect the outbound calls
I'm still learning about it, the company is implementing CloudTalk as a business marketing assurance plan strategy
so mega simple to use and to work with :)
the guidance of installation package was not that clear
international calls and recording of calls
Cloudtalk offers amazing possibilities for customization, for example, call tagging and skill-based routing. Great reporting and statistic features help analyze your work better and adjust your workflow that will benefit both the customer and the company.
Integrations are great, but it would be even better if Cloudtalk could manage all communication processes independently.
Cloudtalk helps reduce the time of response immensely. There never a pause when you have to find the best person to answer the call if you set agents correctly and customize the system for your company.
Customer service, the quality of the network
For some countries, the fee is a bit high
Possibility to call over the world, and soon I will have the opportunity to integrate it in CRM
I highly recommend CloudTalk. They offer efficient service worth of money. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.
I do not observe any issues. Everything goes well so far.
Currently using basic features as well as advanced call routing such as personalized greetings , automated call redirection, blacklist of blocked phone number, real-time analytics. It reduced administration and infrastructure costs by eliminating the need to use multiple third-party communication services. Additionally, it helped to improve communication capabilities in and out of the company, and provided access to effective channels for all devices and locations.
Cool and simple UI, all team members are able to use it right away. No need of any training.
We used the tool in various regions and pricing modules differed.
Helped our customer care team to manage great amount of incoming calls, as well as bring higher clarity into clients processes and specific attentiveness into specific cases.
Easy to use, nice modern design. Useful web app.
No mobile app. Does not allow to filter missed calls.
Hourly parking customer service
Smart platform with the outstanding alert system to monetize customer calls and improve customer satisfaction. I like modern design and customer support is very quick and helpful.
I did not recognize any since. Mobile app versions probably.
I can´t track any call effectively and with support of CloudTalk, I see a big move up.
Customer support was excellent - ( prompt and knowledgeable). Presentation of customer data is also easy to use and appreciated by sales rep.
Not much in my mind Mobile application and possible more integration for the future
Increased efficiency Improved data driven decisions
Working with CloudTalk is really easy and convenient
So far there have been no complications really
Daily call tasks, it made it faster, more efficient and enjoyable
Design, it is easy to use, great features, their customer service, easy and quick problem reporting.
There are some issues sometimes but the service is overall reliable.
We cut the time to dial the number with working click to call extension. We have better overview about how many calls our agents do.
Our company is using CloudTalk with Salesforce. We can service our customers in very professional way. Our team is spread accros the globe. I’m convinced that CloudTalk is perfect phone service.
Pricing model is not per user which is little bit odd and you have to pick from available packages. This is little bit inconvenient.
Our goal was to have fully featured phone system with flexibility to change everything when needed. We also wanted to get international numbers from more than 20 countries and to be integrated with Salesforce Service Cloud. CloudTalk was perfect match for that.
CloudTalk is super easy to set up and use afterwards. Using CloudTalk with Help Scout and Intercom took our customer experience to the next level. Integrations work as expected. They provide perfect customer support with onboarding help at the beginning. Feels like they value you as a customer.
Nothing in particular. Some issues during the implementation, but they were solved quite quickly.
As every startup our goal is to provide great customer support and were trying to find phone system which would suit our needs and has integrations with tools we were already using, Help Scout and Intercom. And we also needed international numbers with toll free numbers as well, which we were able to buy very quickly.
The most helpful aspect that I find on CloudTalk is the fact that it records all incoming and outgoing calls. With the integration with Hubspot, you also receive notifications of missed calls as well as voicemails, this is extremely helpful as it helps one to keep on top of all calls and ensure that no missed call is completely missed. It is extremely user-friendly and no training is required for a user to use it. It is the main telephone system that we use and I use it daily.
The only thing that I dislike about CloudTalk is that is would sometimes log me out for no reason and I would not be aware that I was no longer online and I would then miss calls.
CloudTalk enables the company that I work for to be contacted no matter where you are based. It has given our company the means to be contactable to all our customers and we can do this remotely.
Facilidad en la herramienta y etiquetas para identificar los diferentes tipos de llamadas. Con esto identificamos el historial de un número o usuario para poder gestionar
La intermitencias de la plataforma que impide en ocasiones ver la disponibilidad real de los agentes y a su vez limita el proceso de validación respecto a la demanda en ese momento.
En nuestra empresa ayuda en la gestión de soporte con nuestros usuarios para ayudar con las dudas.
Es facil de entender, tiene bastantes formas de mantener orgnizada la información. Buena calidad de llamadas. El soporte al cliente es genial.
A veces se escucha mal, o se pone lenta la pantalla.
Que contabilice las llamadas aunque el número no esté registrado en el crm.
I love that it allows you to leave notes on your calls, that is very helpful for agents.
I haven't experiencied a bad thing with them so far.
I have a better communication with my customers, and I love to have all the information on the app.
I've enjoyed their flexibility and rather open functionality. It integrates well with our current techstack. Super easy to launch.
Quite some functions are not relevant for cold calling. Seems like a lot of focus was put on the inbound part.
CloudTalk offers us reasonable pricing for the functionality we're looking for.
The simple and easy to use UI, clear voice quality, and features for outbound calls.
Nothing major but sometimes the app glitches. The only solution is to restart the app. Also, the app randomly logs me out for no reason. But overall it works fine.
Tool to make outbound calls.
We found it good when calling to US people
No option for Indian market, CloudTalk should provide its service to call in Indian market
It helps us to Call in US people
Good experience as we did not have call disconnection issue, good connectivity
We can not use it Calling in India, which we really want to try
Making calls in US and no disconnection or call drop
It fits the needs of calling, but the most important part aswel is you can review the calls you had with it. And also easy intergrations.
nothing in particular. It is what you expect from a system like this.
Its solving the part where we can review the calls we made so we can optimize our processes!
It's functional for our job when we require to watch the performance of our people
technical problems, sometimes there is noise other the people cant hear our agents other one the call abruptly ends we contact our sales agent every year for a package stranger charges once they asked for a charge of three years ago, they dont have control
We need to make Market Research investigations, so Cloud talk give us the chance of keep track of what our agents are doing.
