KrispCall Reviews: 4.5/5 — Highly Rated

I like their: - transparent pricing and their options to choose in yearly or monthly subscription. - easy to setup and use - their customer support team, always helpful

their is notthing in particular but slack integration would have been more help in

As early stage business, its been great help setting up our new business and setting up customer care center for our product for solving all the problems related to product by hotlines

Its my regular work tool and plays a vital role in my day to day work life. Its features and easy to use interface make it indispensable for seamless communication and customer support across multiple lines.

sometimes there is drop calls but that get solved in no times. Team is super active and friendly

Its a unified solution for all the my communication and calling problems. Great job KrispCall

the call quality and features are good and gave us a head start.

it is too costly, and could be better with a discounted rate per user per month.

Targeting new clients in other countries.

The user-friendly interface and its soft design make KrispCall an absolute joy to use. Especially for someone like me, who is new to voip, the ease of navigation is a standout feature. I'm genuinely impressed by the fast and straightforward process of accessing call records.

Sometime there are some drop calls, but the issue is swiftly resolved in no times. But everything is good and their support team very fast and super friendly

It has streamlined the my workflow and simplified whole call center system for our company and team collaboration.

The ability to listen to live calls of our agents and assist them instantly through the in-app chat is a lifesaver. We can track every move our agents and keeping notes and tags in clients details is a nice feature. Atleast shift-wise, agents know the client's history and their early problems, which has improved the efficiency and productivity of our teams.

There is nothing specific that i dislike, but they should publish desktop app asap, which would be more help us more .

Krispcall resolved real-time support challenges by enabling live call monitoring and instant in-app assistance. Also increased efficiency and productivity of our team member.

our business is growing, and so is our call volume. Krispcall has been very handy along with increased load. The scability is very impressive and my contact center agents has been easily adapting this system. Plus the customer support is very very prompt and friendly.

there nothing i dislike about it but i hope they could make analytic/reporting features more detailed. As we scale, more indepth analytics would be handy for making data driven decisions.

It has become our go to tools and its integrations with pipedrive has solved us almost all the problems of our sales team. Everything is trackable plus instant access to all clients detail in one single platform has been super duper hit for us. Very satisfied and would recommend any business who are in scaling phase.

I recently started using Krispcall and I must say this is super duper hit. It has truly impressed me with its conveience and user friendly interface. One standout feature is its comprehensive client management system. It keeps all client information neatly organixed in a centralized database.

I haven't yet encounter with any significats drawbacks. This platform has proven to be remarbly conveinent, accessible and user friendly aligning with my business communication needs.

It has solved the headache of finding clients info in google sheets and anywhere else. The notes and contact tagging is very handy and its right their when i'm on a calls, saving me time and making every calls feel more personal

As an agency, we handle high volume advertising campaigns across every channel imaginable. Krispcall has become mission control for coordinating it all. The virtual number localized to every ad region provide tremendous credibility. The CRM integration log all call and sms data to track ROI. Features like shared number allow our small teams to manage call spikes. We can also modify hours, voicemails & IVR routing for client-specific promotions. Its unified campaign optimization.

The only complains I have is that the mobile app sometime lags but their technical team is very responsive and technically sound they helped us promptly.

We finally have one platform to rule them all! Setting up ad call tracking used to require so many disjointed tools. Now with KrispCall, we can lauch multi-channel campains quickly while actually improving CX. I must say, for markeying ops needing one homebase solution, try KrispCall. The platform aligns perfectly to digital advertising workflow.

As a BPO serving highly seasonal ecommerce clients, Flexibility is everything for us. And as the holiday season & sale begins, KrispCall has been game changing for managing the holiday peaks and valleys. Shared numbers allow our teams to collaborate handling call overflows. IVR efficiently route customers and reduce wait time. We even customize off-hour message for self-service during holidays.

There is nothing till date i dislike about them. The platform has been incredibly reliable during even as our holiday call volumes multiply 10x overnight. The customer support team is very helpful & its easy to use. Even during peak time we hire some parttimers , making them understand the system is not complicated atall!

KrispCall enabled us to scale up professionally without endless business phone headaches.

As startup founder wearing 100 hats, I need tools that are easy to setup and use without complex training and I found that with KrispCall. Features like options of buying virtual phone numbers,intelligent call routing, call tracking , shared number allowed us to seem like much larger organization, which helped us to build immediate trust & credibility with customers. Plus Customer support team is also on point. Anytime I've needed support, they had my back fast.

Honestly, there's nothing I dislike! KrispCall has all features we need, available at a fair price.

As a startup competing with established brands, we needed to punch above our weight from day one. KrispCall let us instantly implement toll free numbers, IVRs, & pro counding features to match bigger competitiors. Now we can compete a customer experiemce despite being an unknown.

Being a family business we wanted to hire someone as our customer service representative out of the country to work for us . And after many survey for about a month, I found the best is Krisp call. I the feature I wanted are in KrispCall. Business is growing well and quality of call is amazing. Highly recommended

There is nothing I dislike about.amazing service

Any issue that I face is solved within minutes

I absolutely love the ability to listen real time conversation of our agents how they deal with our clients and able to help them through krispcall callbox ! this has helped us provide quality of service and customer satisfaction.. And their customer service agents are super helpful and knowledgeable. New Pipedrive integration has been very helpful too

sometime, there are minor problems with calls not getting logged. However, this hasn't caused any major problems to us.

Assisted us in effeciently handling our operations and interactions with clients.

Excellent platform, good quality, +support

Some mic issues with desktop application.

Connecting people all arround the world with extremely reasonable prices.

Just when I needed it! It's a great experience to a second phone number to fall on when you are abroad and facilitate family connections just like you are a home .

Can be expensive but valuable to have!!!!

Connecting with my family and other transactions while I am away from home.

Very fast and efficent service. Literally took a couple of minutes to apply and activate my account. Highly Recommended.

Haven't had any problems. All questions were attended to immediately.

Haven't had any problems that needed resolving.

The clarity of the app when making call.

It takes time for the app to launch sometimes on android phone.

Making calls is cheaper and easier

Call quality Cost effective Ready to serve customer support

Bit slow app response Laggy takes time to load.

I am able to reach my Australian Clients.

Excellent service. You can connect multiple numbers from different countries from one control panel and customize your IVR menu, voice mail, upload your greeting, and their robot can voice your text greeting! I've been using their services for over a year now and am very satisfied. I recommend them to everyone!

I like everything very much. It would be even better if the multilingual interface ever appeared. I would also like it to be possible to set after what time to redirect the call to the answering machine. And if the app updated in the background without having to manually re-enter credentials after the update, that would be great. But that's just a wish. It's very good anyway!

We use this service for the organization of the call center. It is very important for us that in one place we can buy online beautiful numbers from different countries and customize the voice menu.

You can manage your personal and business telephonic needs from a single app.

There's nothing much that I disliked at the moment.

It is a great solution for employees working from home. It filter outs the noise so outside noise won't disturb you.

I have started using this system instead of the office phone systems we have used in the past. Because of Krispcall, we can now receive and make calls from anywhere in the world. We have virtual numbers from different countries, so we can receive customers from any country and call them back at a local rate. Krispcall is constantly upgrading their product, making it even better. The customer support team is amazing! They are friendly, patient, and unbelievably helpful! I would recommend this service to everyone.

There is nothing that I dislike about krispcall however, I have a few suggestions. I would like to see the addition of call reports which will help to see the detailed call insights of the customers.

I especially love the way you can use your virtual phone numbers with WhatsApp and Viber. The interface is also very appealing, and it provides me with a lot of features that I need, especially the IVR which helps me easily manage incoming calls.

I have been using KrispCall for a little over a month now, and I am pleased to say that this service has improved our customer acquisition. It was easy to set up and the pricing is competitive."

For now, the app can be integrated with very few apps. Though the features are coming soon, I had some issues incorporating other CRM apps

I am pleased to say that this service has improved our customer acquisition. The number sharing feature allows us not to miss any calls which help us to increase customer satisfaction.

Platform to reach out to customers, receive calls and send out SMSs with ease

add more countries, current list of countries limited

Ability to reach international markets with ease

of all the cloud phone systems I evaluated, KrispCall stood out for its clean intuitive interface and truly effortless setup process. I was up and running with advanced features in minutes without involving IT. I especiallt appreciate the shared number capability which lets our small team collectively handle gigh inbound call volumes without dropping the ball. The simultaneous calling platform makes us seem bigger.

At times, the support team may not provide accurate and timely responses. However, they ultimately resolved the issue by the end of the day. What I appreciate is the swift follow-up from the support head after the problem is resolved. These additional efforts make us feel appreciated.

For growing team needing entreprise grade communications out of the box, KrispCall matched our expectations. The platform has delivered on all fronts- ease of use, call quality, reliability, features ! The simplicity paired with sophistication is unmatched.

The Pipedrive integration has been a gamechanger for unifying our sales and phone workflows. Having call information automatically logged in relevant pipedrive deals has improved sales productivity and organization-wide visibility. I also appreciate how easy KrispCall has made it to acquire toll-free & local virtual number globally.

I have been very happy with Krispcall solutions & support team responsiveness. I have no significant complains to report

For growing teams seekiing integrated cloud communications, I recommend trying Krispcall and built-in crm integration like pipedrive. The streamlined workflows have been invaluable.

The customer service is available at all time which is exactly the reason I got this product.

Nothing so far! I am yet to use the number but their customer service is great!

Helping me call my clients in HK from Singapore

I like the Support team fast response and spirit to help the new customers. I shall appreciate Mandipa who works in Krispcall for helping me in setting my account and solving my queries and issue. Also I like the second number given to me with free of subscription cost

It shall improve its performance in Youtube video where it does not mention clearly to install APP so that you may make calls. Youtube video does not provide full knowledge to the watchers who may be their users

I like the Support team fast response and spirit to help the new customers. I shall appreciate Mandipa who works in Krispcall for helping me in setting my account and solving my queries and issue. Also I like the second number given to me with free of subscription cost Also demo service is fine

I am able to register multiple phone numbers across different countries for testing SMS and phone call functionalities in a Public Sector Project, as it involves users from various countries.

The service registration cost for certain countries is prohibitively expensive, especially when making phone calls. This limitation hinders our ability to use multiple phone numbers for extended periods in our business.

I'm implementing Multi-Factor Authentication (MFA) screens to verify users, utilizing AWS Connect and AWS Polly to transmit messages to users who register on the portal using both landline and mobile phone numbers.

Initially, I was apprehensive about using KrispCall services, but surprisingly it was a very smooth experience getting a virtual number of your choice. The login dashboard provides you with all the info you needed for your purpose. The best part is that you can even forward your call to another cell number. The voice quality is crystal clear. Another point worth highlighting is their customer support which is available round the call and is very prompt in responding.

Well, on the downside, I felt that the call gets disconnected in case the call gets extended for a longer duration. Apart from that, if you are using a virtual number to make/receive calls on your cell phone, you would miss your call very likely, because the moment your cell phone goes to sleep mode, the KrispKall app also goes to sleep mode and you don't get the cell notification. The way out of that is forward your calls to your cell number, but that attracts an additional charge. Lastly, you only log in to the Krispcall app on one device. Suppose I have two virtual numbers and I want to use these numbers on two handsets, that is not possible with one subscription. It requires you to take two subscriptions.

KrispCall helps to save cost on getting and managing the internationals numbers in your home country

It have a lot of solution when it comes to VOIP, they provide easy integration and implementation to integrate it in your CRM. VOIP and Call forwarding setting, Call Transfer and voice mail setting was really easy to use. We used it heavily for our customer support, technical support and sales activity for our product.

I think pricing was not so good when it come to large number of user. We have to switch to another provider because of pricing.

It provide easy integration in your CRM, We easily integrated it in our SAP and Oodo application where sales people use to make quire frequently lot of calls. Krisp call provide lot of features like call forwarding, call hold, automatic voice message facility which is very easy to use in our Enterprsie envrionment. We use it for local phone number in different country, toll free number when iit come to the customer and technical support.

When looking for this service, KrispCall were the first to take action to explain their services and offer interaction with a real human! This allowed for us to get on a zoom call and walk through the product and match my needs. Also the functions we required were exactly what KrispCall offered. The user interface of the software is very easy to navigate, even for those less technical.

THE FACT IT WAS 10 DAYS MAX THE NUMBER would be delivered and now over 25 days and constantly support says it's with compliance. If you can't deliver on a service DON'T SELL IT! EDIT: NOW 45 DAYS no number allocated

We want to ensure that all our customers have a direct phone number to call that will lead them to getting the right support they need. We need it to be automated but ensure the personal touch. THE PROBLEM IS THE NUMBER WE WANTED HAS NOT BE PROVIDED IN OVER 25 DAYS. AND LUCKILY A FREE NUMBER IN A DIFFERENT COUNTRY WAS GIVEN (ALL ACCOUNTS GET IT) SO WE COULD TEMPORARY USE THIS. BUT IF YOU ARE LOOKNG FOR A NUMBER IN SINGAPORE AVOID THIS PROVIDER.