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Methodology
Ooma Enterprise
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At a Glance
Overview
KrispCall is a cloud-hosted business phone and contact-center platform that provides virtual phone numbers (local, toll-free, mobile) in 100+ countries, inbound/outbound calling via web and mobile apps, SMS/MMS, a unified inbox for calls/messages/voicemails, IVR/phone trees, call routing, power d... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Ooma Enterprise is a cloud-based Unified Communications (UCaaS) platform with an integrated enterprise phone system and contact-center capabilities. It provides hosted PBX, multilevel IVR, call queues/ACD, call recording, analytics and wallboards, voicemail and transcription, desktop and mobile s... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Essential (Annual, per-month price)
$12.00
/ month
Essential (Monthly)
$15.00
/ month
Standard (Annual, per-month price)
$32.00
/ month
Standard (Monthly)
$40.00
/ month
Enterprise (Custom)
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$19.99
/ month
Enhanced
$27.99
/ month
Call Center
$49.99
/ month
Custom / Enterprise
Contact Us
Pros and Cons
- Comprehensive inbound/outbound voice and SMS feature set with AI enhancements
- Competitive pricing for SMBs with annual discounts
- Global reach with virtual numbers in 100+ countries
- Extensive CRM and productivity tool integrations and developer API
- Security and compliance focus (HIPAA/PHIPA claims) and encryption
- Usage (call/SMS) charges can add up for heavy international usage
- Some number activations require documents and can be delayed
- Workforce management features (advanced scheduling/shift planning) are not clearly offered
- Mobile client may lag behind web app in feature completeness
- No built-in video conferencing
- Comprehensive UCaaS + Contact Center feature set in one unified product
- Transparent, seat-based pricing tiers with many features included
- Scalable, globally redundant data centers and multitenant SaaS architecture
- Open API and graphical call-flow customization for integrations and workflows
- Strong onboarding and 24x7 North American support / dedicated customer success
- Annual billing discounts or long-term contract pricing not clearly documented publicly
- Specific limits (e.g., maximum video participants) not always published for Enterprise tiers
- No evidence of open-source or CLI tooling for self-hosting or advanced command-line management
- Explicit SLA figures (e.g., uptime guarantees) not clearly published in reviewed materials
- Broader niche or vertical integrations beyond core CRMs are not fully enumerated publicly
Reviewer's Segments
Small Business
77.42%
Mid Market
19.35%
Enterprise
3.23%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
23
- Affinity
- Attio
- Bitrix24
- Capsule CRM
- EngageBay
- Freshsales
- Front
- Gorgias
- Greenhouse
- Help Scout
- HubSpot
- HubSpot CRM
- Intercom
- Kommo
- Notion
- Pipedrive
- Salesflare
- Slack
- Zapier
- Zoho CRM
- Zoho Recruit
- folk
- monday.com
Total integrations:
0
We could not find any integrations for this product.
Top Alternatives
Categories
Common categories include: Contact Center Software.
Company Details
- By KrispCall PTE. Ltd.
- Located in 531A Upper Cross Street, #04-95 Hong Lim Complex, Singapore
- Founded in 2022
- By Ooma, Inc.
- Located in Sunnyvale, California, USA
- Founded in 2003
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