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Methodology
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At a Glance
Overview
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s f... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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KrispCall is a cloud-hosted business phone and contact-center platform that provides virtual phone numbers (local, toll-free, mobile) in 100+ countries, inbound/outbound calling via web and mobile apps, SMS/MMS, a unified inbox for calls/messages/voicemails, IVR/phone trees, call routing, power d... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$25.00
/ month
Essential
$30.00
/ month
Expert
$50.00
/ month
Custom
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Essential (Annual, per-month price)
$12.00
/ month
Essential (Monthly)
$15.00
/ month
Standard (Annual, per-month price)
$32.00
/ month
Standard (Monthly)
$40.00
/ month
Enterprise (Custom)
Contact Us
Pros and Cons
Not enough data available.
Not enough data available.
- Comprehensive inbound/outbound voice and SMS feature set with AI enhancements
- Competitive pricing for SMBs with annual discounts
- Global reach with virtual numbers in 100+ countries
- Extensive CRM and productivity tool integrations and developer API
- Security and compliance focus (HIPAA/PHIPA claims) and encryption
- Usage (call/SMS) charges can add up for heavy international usage
- Some number activations require documents and can be delayed
- Workforce management features (advanced scheduling/shift planning) are not clearly offered
- Mobile client may lag behind web app in feature completeness
- No built-in video conferencing
Reviewer's Segments
Small Business
66.4%
Mid Market
27.93%
Enterprise
5.68%
Small Business
77.42%
Mid Market
19.35%
Enterprise
3.23%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
19
- Affinity
- Agile CRM
- Amplemarket
- Attio
- Bitrix24
- Capsule CRM
- Copper
- EngageBay
- Freshsales
- Front
- Gorgias
- Greenhouse
- Help Scout
- HubSpot
- HubSpot CRM
- HubSpot Sales Hub
- Intercom
- Kommo
- LiveAgent
- Notion
- Pipedrive
- Pipefy
- Salesflare
- Salesforce Service Cloud
- Shopify
- Slack
- Teamleader
- Zapier
- Zoho Books
- Zoho CRM
- Zoho Recruit
- folk
- monday.com
- noCRM.io
Total integrations:
23
- Affinity
- Agile CRM
- Amplemarket
- Attio
- Bitrix24
- Capsule CRM
- Copper
- EngageBay
- Freshsales
- Front
- Gorgias
- Greenhouse
- Help Scout
- HubSpot
- HubSpot CRM
- HubSpot Sales Hub
- Intercom
- Kommo
- LiveAgent
- Notion
- Pipedrive
- Pipefy
- Salesflare
- Salesforce Service Cloud
- Shopify
- Slack
- Teamleader
- Zapier
- Zoho Books
- Zoho CRM
- Zoho Recruit
- folk
- monday.com
- noCRM.io
Top Alternatives
Categories
Common categories include: Contact Center Software.
Company Details
- By CloudTalk
- Located in Bratislava, Slovakia
- Founded in 2016
- By KrispCall PTE. Ltd.
- Located in 531A Upper Cross Street, #04-95 Hong Lim Complex, Singapore
- Founded in 2022
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