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Methodology
Ooma Enterprise
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At a Glance
Overview
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s f... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Ooma Enterprise is a cloud-based Unified Communications (UCaaS) platform with an integrated enterprise phone system and contact-center capabilities. It provides hosted PBX, multilevel IVR, call queues/ACD, call recording, analytics and wallboards, voicemail and transcription, desktop and mobile s... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$25.00
/ month
Essential
$30.00
/ month
Expert
$50.00
/ month
Custom
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$19.99
/ month
Enhanced
$27.99
/ month
Call Center
$49.99
/ month
Custom / Enterprise
Contact Us
Pros and Cons
Not enough data available.
Not enough data available.
- Comprehensive UCaaS + Contact Center feature set in one unified product
- Transparent, seat-based pricing tiers with many features included
- Scalable, globally redundant data centers and multitenant SaaS architecture
- Open API and graphical call-flow customization for integrations and workflows
- Strong onboarding and 24x7 North American support / dedicated customer success
- Annual billing discounts or long-term contract pricing not clearly documented publicly
- Specific limits (e.g., maximum video participants) not always published for Enterprise tiers
- No evidence of open-source or CLI tooling for self-hosting or advanced command-line management
- Explicit SLA figures (e.g., uptime guarantees) not clearly published in reviewed materials
- Broader niche or vertical integrations beyond core CRMs are not fully enumerated publicly
Reviewer's Segments
Small Business
66.4%
Mid Market
27.93%
Enterprise
5.68%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
19
- Agile CRM
- Amplemarket
- Copper
- Freshsales
- Front
- Help Scout
- HubSpot CRM
- HubSpot Sales Hub
- Intercom
- LiveAgent
- Pipedrive
- Pipefy
- Salesflare
- Salesforce Service Cloud
- Shopify
- Teamleader
- Zapier
- Zoho Books
- noCRM.io
Total integrations:
0
We could not find any integrations for this product.
Top Alternatives
Categories
Common categories include: Contact Center Software.
Company Details
- By CloudTalk
- Located in Bratislava, Slovakia
- Founded in 2016
- By Ooma, Inc.
- Located in Sunnyvale, California, USA
- Founded in 2003
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