Ooma Enterprise
UCaaS perfectly tailored for your business — unified voice, video, messaging and contact center
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Ooma Enterprise Reviews — Pricing, Features & The Honest Take
Ooma Enterprise Overview
What is Ooma Enterprise?
Ooma Enterprise is a cloud-based Unified Communications (UCaaS) platform with an integrated enterprise phone system and contact-center capabilities. It provides hosted PBX, multilevel IVR, call queues/ACD, call recording, analytics and wallboards, voicemail and transcription, desktop and mobile softphones, video meetings, team messaging, CRM integrations, open APIs and graphical call-flow builders, global redundant data centers, and enterprise onboarding and support.
| Company | Ooma, Inc. |
|---|---|
| Year founded | 2003 |
| Company size | 1000+ employees |
| Headquarters | Sunnyvale, California, USA |
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What Ooma Enterprise is best for?
How does Ooma Enterprise compare to CloudTalk?
What are the pros and cons of Ooma Enterprise?
Ooma Enterprise Product Details
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), FAQs/Forum, Knowledge Base |
| Training | Documentation |
Ooma Enterprise Pros and Cons
- Comprehensive UCaaS + Contact Center feature set in one unified product
- Transparent, seat-based pricing tiers with many features included
- Scalable, globally redundant data centers and multitenant SaaS architecture
- Open API and graphical call-flow customization for integrations and workflows
- Strong onboarding and 24x7 North American support / dedicated customer success
- Annual billing discounts or long-term contract pricing not clearly documented publicly
- Specific limits (e.g., maximum video participants) not always published for Enterprise tiers
- No evidence of open-source or CLI tooling for self-hosting or advanced command-line management
- Explicit SLA figures (e.g., uptime guarantees) not clearly published in reviewed materials
- Broader niche or vertical integrations beyond core CRMs are not fully enumerated publicly
Ooma Enterprise Pricing
Ooma Enterprise Features
Agent Performance Tracking
API Integration
Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Tagging
Call Transcription
CRM Integration
Customer Self-Service
Customizable Call Flows
Email Management
Interactive Voice Response (IVR)
Live Chat
Omni-Channel Support
Outbound Dialing
Predictive Dialer
Quality Management
Queue Management
Real-Time Analytics
Reporting and Dashboards
Skill-Based Routing
SMS Integration
Social Media Integration
Softphone Support
Speech Analytics
Voicemail Management
Voice Recognition
Workforce Management
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 01, 2026
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