Unclaimed: Are you working at CloudTalk?
CloudTalk Reviews: 4.3/5 — Solid Choice
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s features offer access to real-time analytics on agent performance, connecting remote teams to a single contact center and an entire system backed by impressive network capabilities.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
CloudTalk’s Starter plan caps outbound calling at 500 minutes per user per month. Essential, €4 more, makes it unlimited. Five hundred minutes is roughly 25 minutes of talking a day — a figure any sales or support agent passes before lunch. Paying 16% more to remove the cap entirely is not a close decision, which makes Starter difficult to recommend to anyone who actually makes calls.
- What it is: A cloud contact centre platform — calling, routing, dialers, and AI voice agents.
- Best for: Outbound sales and support teams calling across Europe, on Essential or above.
- Pricing: Starter €25, Essential €29, Expert €49 per user monthly on annual billing. Verified July 2026.
- The honest catch: The parallel dialer add-on is €39 per user — more than the entire Starter plan.
What Is CloudTalk?
CloudTalk is a cloud calling platform for teams that make and take a lot of calls: local numbers in 160-plus countries, number porting, IVR and skill-based routing, call recording, dialers, and — increasingly — AI voice agents that handle calls autonomously.
Its geographic framing is explicitly European: unlimited domestic calls “across EU, UK, Iceland, Norway” is the headline inclusion from Essential upward, which makes it a natural fit for European operations and a less obvious one elsewhere.
Every plan says Contact Sales despite the published per-user prices, so there is no self-serve route.
How CloudTalk Works
- Priced per user, per month, billed annually.
- Starter caps outbound at 500 minutes per user; Essential and Expert are unlimited domestically.
- Routing intelligence starts at Essential — IVR, skill-based and smart routing.
- Dialers are largely add-ons, priced per user on top.
- AI voice agents are metered by minute, from €99 for 200 minutes.
- Every plan requires a sales conversation.
CloudTalk Pricing
Captured from CloudTalk’s pricing page in July 2026 on the euro price list with annual billing.
| Plan | Per user/mo | Outbound minutes | Routing | Dialers |
|---|---|---|---|---|
| Starter | €25 | 500/user | Basic only | Click-to-call; power dialer as add-on |
| Essential | €29 | Unlimited | IVR, skill and smart routing | Adds auto outbound number |
| Expert | €49 | Unlimited | Adds VIP queues | Preview and power dialer included |
Add-ons: power dialer €15/user · parallel dialer €39/user · call intelligence €9/user · branded caller ID from €0.07/call · AI receptionist from €99/mo (200 min) · AI specialist from €349/mo (1,000 min)
What actually decides your plan:
- The €4 step from Starter to Essential is the easiest decision on the page. Five hundred outbound minutes a month is about 25 minutes a day. An agent whose job is calling will exhaust that in a morning, and Essential removes the cap for a 16% increase. Starter only makes sense for people who receive calls rather than make them — inbound and internal calls are free on every plan.
- Essential is also where the platform becomes a contact centre. Business hours and time-based routing, IVR, and skill-based and smart routing are all absent from Starter. Without them you have a phone system, not a routed one.
- The parallel dialer costs more than the entry plan. €39 per user per month, against Starter’s €25 and Expert’s €49. It remains an add-on even on Expert, so an outbound team wanting parallel dialing on the top tier is looking at €88 per user before anything else.
- Add the numbers you will actually use. Expert at €49 plus the parallel dialer at €39 plus call intelligence at €9 comes to €97 per user per month — close to four times the Starter headline. The power dialer at €15 is the one add-on Expert includes.
- AI voice agents are a separate meter. €99 a month for 200 minutes works out at €0.495 per minute; €349 for 1,000 minutes is €0.349 — a 30% better rate at the larger package. Neither is included in any plan.
- Nothing is self-serve. All three tiers route to Contact Sales, so budget evaluation time even though the prices are published.
Who Should Use CloudTalk
- European outbound sales teams. The clearest case — unlimited domestic calling across the EU, UK, Iceland, and Norway from €29.
- Support operations needing real routing. IVR, skill-based routing, and queue callback from Essential.
- Teams deploying AI voice agents. CloudTalk prices them openly by the minute, which many competitors do not.
- Businesses needing local numbers widely. 160-plus countries covered on every plan.
It fits poorly for teams making few calls, where Starter’s cap might suffice but the platform is oversized; for heavy parallel dialing on a budget, given the €39 add-on; and for non-European operations, where the unlimited-calling geography is less useful.
Honest Pros and Cons
Strengths
- Unlimited domestic calling from €29, across EU, UK, Iceland, and Norway.
- Free internal and inbound calls on every plan, including Starter.
- Local numbers in 160+ countries at every tier.
- Published add-on prices, so the real total is calculable.
- AI voice agents priced by the minute, with a clear volume discount.
- Power dialer included on Expert rather than sold separately.
Limitations
- 500 outbound minutes on Starter — about 25 minutes a day.
- The parallel dialer costs €39 per user, more than the entry plan.
- Routing intelligence requires Essential, not Starter.
- A fully equipped agent costs around €97 per month.
- Every plan requires contacting sales.
- AI voice minutes are entirely additional to the seat price.
CloudTalk Alternatives and How It Compares
- Aircall is the closest competitor for sales and support calling, with strong integrations.
- Nextiva is a full unified communications platform, stronger on US business telephony.
- RingCentral is the large incumbent covering voice, video, and messaging.
- Quo (formerly OpenPhone) is the shared-inbox option for small teams sharing numbers.
- Grasshopper suits solo operators wanting a virtual business number.
- Dialpad competes directly with AI-led calling features.
For a broader survey, browse our contact centre directory.
The Verdict
CloudTalk is a solid choice for European teams that spend their day on the phone, and the reason is geographic: unlimited domestic calling across the EU, UK, Iceland, and Norway is a genuinely useful inclusion if that is where your customers are, and local numbers in 160-plus countries cover the rest. Free internal and inbound calls on every plan, including the cheapest, is a further good decision.
The plan choice is close to made for you. Starter caps outbound calling at 500 minutes per user per month — about 25 minutes a day — and Essential removes the cap entirely for €4 more. For anyone whose job involves making calls, that is not a trade-off worth thinking about. Essential is also where the routing intelligence lives: business hours routing, IVR, and skill-based routing are all absent from Starter, so the entry tier is a phone system rather than a contact centre. Treat €29 as the real starting price.
Then price the add-ons before you compare CloudTalk with anything else, because they are substantial. The parallel dialer is €39 per user per month — more than the entire Starter plan, and 80% of Expert — and it remains an add-on even at the top tier. An outbound team on Expert with parallel dialing and call intelligence is at €97 per user per month, roughly four times the Starter headline. CloudTalk deserves credit for publishing all of those rates openly, including per-minute AI voice agent pricing at €99 for 200 minutes or €349 for 1,000. The numbers are all there; they simply need adding up before the sales call rather than after.
FAQ
How much does CloudTalk cost?
On the euro price list captured July 2026 with annual billing: Starter €25 per user per month, Essential €29, and Expert €49. Add-ons are priced separately — power dialer €15 per user, parallel dialer €39 per user, call intelligence €9 per user, branded caller ID from €0.07 per call, and AI voice agents from €99 per month for 200 minutes. All plans require contacting sales.
What is the difference between CloudTalk Starter and Essential?
The most significant difference is calling volume: Starter includes 500 outbound minutes per user per month, while Essential offers unlimited domestic calls across the EU, UK, Iceland, and Norway — for €4 more per user. Essential also adds business hours and time-based routing, IVR, skill-based and smart routing, and an auto outbound number, none of which Starter includes.
How much are CloudTalk’s dialers?
The power dialer is €15 per user per month and is included on the Expert plan. The parallel dialer, which dials multiple lines simultaneously, is €39 per user per month and remains an add-on on every plan including Expert. That makes the parallel dialer more expensive than the entire Starter subscription, so outbound teams should price it before choosing a tier.
How does CloudTalk price AI voice agents?
By the minute, in packages. The AI Receptionist starts at €99 per month for 200 minutes, which works out at about €0.495 per minute, and the AI Specialist starts at €349 per month for 1,000 minutes, or roughly €0.349 per minute — around 30% cheaper at the larger volume. These are additional to the per-user plan price on every tier.
Can I buy CloudTalk without talking to sales?
No. All three published plans — Starter, Essential, and Expert — show a Contact Sales button rather than a checkout, despite carrying per-user prices. That means a sales conversation is required regardless of tier, so factor in evaluation time even though you can calculate your likely cost from the published rates in advance.
Compare CloudTalk with other popular tools in the same category.
Me gusta la facilidad con cual se pueden contactar a los clientes y lo útil que se es cuando se es administrador
Hay algunas cosas en su nueva Dashboard las cuales no funcionan aún, me gustaría que ya entraran en funcionamiento ya que la nueva dashboard es muy agradable a la vista
El contactarme con usuariso de otros país por una tarifa aceptable y nada cara.
to use a unique number to call, and when the other party response rings on your user! that's great!
that we can't transfer to another agent while is ringing
We stop using mobiles phone. Just we install the app in our mobiles.
It is really easy to use, it has many features that you can use to distribute the work between your co-workers and you, focusing on Customer support. I used it daily. It could be implemented easily with other tools.
I would love to have it on Dark mode, Lol
Receive and distribute many calls equally between me and my team.
The fact is that setting up the account and making it work is as easy as it gets. Tech support works via email tickets, but the whole process is smooth, and problems are resolved quickly. There are plenty of features to choose from, and you can set up a phone number from many countries. Also works great with other software, such as CRMs, etc.
Tech support could be faster and have a direct customer line to reach out for approvals
Ease of use for a calling software
Quick and helpful support, I strongly recommend this company
Sometimes our phones were interrupted but probably it's our internet fault
Especially phone calls quality and quantity tracking
It tells you what time it is in the country you are calling, and it gives you the flag so you know where you are calling. Also it allows you to have SMS templates which makes things easier.
Sometimes the connection isn't as clear as WhatsApp, but it is not all the time.
It makes easier to track talk time outbouand and inbound, plus reviewing calls.
Customer Support Number of Features Ease of Use
that I have to log in again in every tab
the effectiveness of customer acquisition
Concerteza a facilidade, só clicar e ele direciona, e oque eu acho mais util é a possibilidade de ver o nome e informaçoes do lead, assim confirmar se o numero está correto.
Não tenho nenhum ponto que eu não goste, mas acho que a conexão e instabilidade poderiam melhorar mais, imagino ser diferente de país para país.
automação com CRM
The best thing about CloudTalk is the support they provide. It's always quick, kind and useful. The systems are also great and simple to use and made it really easy for us to integrate our system in to it.
Um, no idea. So far it's fulfilling all of our requirements
Simple integration with our system
Very simple sign up, easy to use and offers direct integration with CRM
Cannot say much, the tool is exactly what I was looking for
Calling many international numbers from one place.
That I can call directly off my hubspoon my computer
Can't easily have it connected to your phone and computer at the same time
Talk time
I like to eas of use, realiabilty and very responsive support
there is still a liitle mess in the dashborad, but i gues it's due to switching from the old UI to the new one
Call recording, agent efficency tracking, quality tracking.
Es muy facil de utilizar, la versión de escritorio es muy util y realmente fácil para cualquier persona
El sonido algunas veces es exasperante, adicionalmente, algunas veces muestra intermitencias respecto a la conexión
La comunicación con los clientes de cualquier parte del mundo es tarea facil con Cloudtalk, nos ayuda a ser más productivos y a mejorar nuestros procesos internos
La fácilidad de contacto que tengo con mis clientes al llamarlos mediante cloudtalk, no les tengo que agendar una cita en la oficina ya que mediante cloudtalk los puedo contactar y seguir trabajando el servicio el cual adquirieron y realizar todo por este medio.
Cuando la señal del dispositivo por donde se llama al cliente es media vía WIFI se me escucha algo mal, no sé si sea debido a la debilidad de mi internet o un problema directamente de CloudTalk, es algo que cuando me contecto via LAN, no sucede.
Estoy resolviendo lo que comente anteriormente, al momento de usar cloudtalk por wifi se entrecortan las llamadas, lo soluciono conectandome al LAN
Cloudtalk es demasiado útil para una compañia la cual ofrece servicios de manera virtual, su fácil conexción y asignación de números para llamar desde la computadora me parece algo eficiente y muy intuitivo también, tiene una interfaz demasiado fácil de entender para cualquier persona, lo qué más me gusta de cloudtalk es qué al momento de finalizar la llamada queda grabada y esto sirve demasiado si tal vez no guardaste alguna información que el cliente te dijo, esa opción es demasiado útil.
No es una desventaja sólo qué en ciertas ocasiones al usar cloudtalk por vía WIFI y no LAN se entrecorta un poco la llamada, pero nada que no se pueda solucionar.
Me ayuda a tener un contacto con clientes de otros paises.
It is the best VoIP call service that any company can count on, the calls are of very good quality, the services are very stable and the POST-sale service is the best, they are people who are always ready for any request or concern.
I have no complaints about them, we are very pleased with their attention and service........................................................................................
Mainly being able to communicate with our clients, it also allows us to follow up with agents and has many tools for customizing the call center.This tool has made us more productive and more competitive in the market.
The quick connections, and when you need to get a phne number, its starts to search people to call
Maybe, user interface, my pc screen is 1600x920 and the app dont let resize
Quick calls to our clients
I like the tech support is very fast , and also the sister is very easy to use it.
I would like to improve , the report about calls history.
About my billing , they solved a problem and I liked the attention.
I love that it's linked to the intercom, and I can easily know not only who is calling but have their profile by a click, add notes, etc. I love I'm able to see the recording right away and the extension from Chrome.
sometimes some calls are not recorded, it logs out even if the app is open and I need to click several times a day to keep it active. I wish I was able to change the ringing style
Reach all our registered and unregistered users and communicate in the best way.
The display its good and easy to use so keep improving
sometimes its regular the conection with wi-fi
the efficient on the service
That it's a super friendly app, really easy to use it.
That sometimes it doesn't ring when you're calling to someone
Communication
Excellent call management system. Easy to use and has a great support team that responds with courtesy and speed.
Unfortunately, it still does not have its own system to collect satisfaction surveys.
We can monitor all calls received by the customer service team.
THE ACCESSIBILITY AND THE ICONS USED ARE REALLY SIMPLE AND EASY TO IDENTIFY
NOTHING, IT TOOK ME NO TIME TO START USING IT WITH EASE
CONTACT PATIENTS ANY TIMEZONE WITHOUT WORRYING ABOUT DOING THE CONVERSION MYSELF, ALSO DIALING ANYWHERE IN THE WORLD
I like the calling interface and the dashboard.
Payment options should be more. Filtering between agents should be there. It would be great to see call history for individual agents.
We are using Cloudtalk for the sales team outbound calling.
The CloudTalk Application is the heart of my work as a Customer Relationship Manager. The simple interface is designed neatly and intergrates all functions I need for my daily business. I am happy to be using CloudTalk.
I would really appreciate a function that tells our callers an estimated waiting time and their place in the queue.
Customer Satisfaction is guaranteed through astonishing Availability for our clients
su efectividad en contacto y manejo de plataforma
que no se pueden modificar las rutas de llamadas
Obtenemos mayor efecrtividad en contacto con nuestros clientes, por ende obtenemos mejores resultados en nuestras ventas. Tambien su funcionalidad en la plataforma, su facil manjeo permite agilizar tiempos de nuestros analistas
Ease of operations, IVR, multiple numbers
There isn't anything I'd dislike about cloudtalk
Ease of adding IVR flow
Ease use of the platform, dynamic dashboars.
Sometimes calls are cut off due to connection issues.
Contact with other companies, clients, providers...
The speed to call and creating campaigns
that from time to time repeats calls that I don't need
The speed to manage customer service
It is really helpful and provide us all the tools to resolve issues ourself, also helped me to create new spaces of innovation.
It is a bit compicated to start using it but it is great tool and help me a lot with my customer service support
It has helped me with customer service support.
