Grasshopper Reviews: 4.1/5 — Solid Choice

It provides our company much more flexibility, yet costs us less money than we were paying with Verizon. It's easy to get in touch with a customer service person when we have a problem to solve.

Tweaking the right initial set up can be a little complicated and confusing, but the Grasshopper customer service people helped us and it's exactly how we want it now.

When our business went from a long-standing bricks and mortar space in NYC to an online-only e-commerce business, Grasshopper provided the perfect solution to meet our very specific needs. While our "office" had became de-centralized, we still wanted to assure our clients that the transition would not in any way effect the outstanding customer service and quick response we provided.

The price and the fact that there is a very easy way to route incoming calls.

There is really nothing that I dislike.

The problem is that I primarily use my cell phone for business and I do not want everyone who needs to reach me to have my personal cell phone number. I especially love the ability to easily listen to the messages left to me since they are emailed to me. It is a huge time saver!

The rates and the customer service are the best. The fee I paid for the professional voice over for my line was well worth it!

There really isn’t anything I dislike . I have had now issues to remark on

The problem I am solving is having a dedicated line separate from my personal number, that is very affordable and lejfrssional . One huge benefit is that the Grasshopper line routes to my cell so I am always connected to my business if needed

Customer service. Setting up account and announcements made simple.

I have nothing bad to say. Very please with service.

Offering an 800 number for contact. Immediate notification to iPhone.

Ease of programming the extensions and call routing

Nothing, the service does everything we need and want

Never being where customers call me.

Grasshopper is user-friendly and takes care of all of my small office needs.

There are really no issues at this time. It does exactly what it's supposed to do.

Grasshopper makes sure I never miss a call because I'm busy helping someone else.

Mobile acess and easy to manage. With the iPhone you can check all you calls

Paying for time while caller calls line and the s duplicate charge for the vonnection

Tracking down people travrling

Very easy to setup for multiple users, been using grasshopper for about a year and have had no real issues, we love the call forwarding feature.

No real dislikes, the app does need to be reloaded every now and again.

We are a service based company and the phone ringing is how we make profits, honestly could do it without grasshopper.

Easy to use. Doesn't need user assistance much.

Delay in call log showing calls sometimes

Getting instant access to voicemails via email

It works! We tried a few other systems but this was the most hassle-free and it simply works. It's done our business a great service.

I dislike what I think makes the system work so great, it's a forwarding system. It was a bit clunky and odd figuring out how to forward certain calls to certain employees since it's forwarding. Once we got it figured out it works great.

It's our main line of communication with customers and new leads.

Grasshopper provides us with a way to always receive our calls regardless of where we are. Having a real 800 number makes us more efficient and professional. Pricing is very affordable also.

There's not a lot to dislike, the only improvement I would make would be faster voicemail notifications.

It solves the problem of needing a full time employee to answer the phone at the office. We can spend our time and money on other things our business needs.

I now can work from home schedulei g appointments for our company! Calls are directed to my cell and everything stays professional. Grasshopper is perfect for small business owners!

The app lags a bit. When I miss a call, it is hard to tell if it was business or person toghtvthat moment. The app takes about 1-2 min to update

Our office manager now has more time for operations vs answering phone calls

Having it as both an app on my cellphone and logging in on my laptop. Truly a mobile experience. It makes me able to have my office anywhere I travel to. The voice to text and the ability to take note is wonderful as well.

On occasion I answer the phone and I don't hear anything on the other end. Nor does the party on the other end hear me.

Having my business phone number follow me around no matter where I am. Total mobility.

877 number that goes to your cell off of multiple lines.

Would like text via desk top. The phone line gets stuck every now and again when calls come in. Takes a while to connect to voice on the line.

Professional number to show clients

I love ALL of the features of Grasshopper. All. Of. Them. The app allows me to use my cell phone to manage my communications and not have to use my personal cell phone number. I love being able to receive incoming faxes and the ability to send business text messages too. Anytime I've had to contact customer service the issue has been resolved almost immediately and the staff are always courteous. Thank you Grasshopper!

I wish you offered an outgoing fax feature.

I have a business phone number I can give out that's not my cell phone. Having the app on my phone makes it easy to access voicemails and incoming faxes and saves the time to call in and retrieve voicemails. I also love having the incoming fax number (although it would be great if we could send out faxes too). And I love having the faxes come to my email so I can view it before even opening the app.

the attention I get when I call in with questions . . . I also like the fact that Grasshopper's service contains so much more than just a phone number. . . having the conference calling option is a huge plus for me.

there is nothing I dislike about Grasshopper. . . this is a very handy service for what I need out of a phone provider

this is the best and most cost efficient way of getting my customers to call me

The ease of setup and the functionality of the apps.

That they keep playing around with pricing, I am a customer AND an affiliate and in the past year I think the prices have changed three times. It's hard to advertise the business if the prices keep changing :(

Having to carry only one phone for both personal and business calls.

The flexibility that Grasshopper offers can't be matched. I have never seen another service provider that offers what they do at the prices they have. If you are a small mobile business this is definitely the way to go while you grow.

If their is one thing I can say that I don't like that would be the lack of security. It seems pretty easy to be able to get into another persons account.

With their services I can be anywhere, do anything at anytime I and receive or transfer a call like I would in my office.

It's a great app and it does what it is supposed to be doing.

So far there is really nothing that I dislike.

We use grasshopper to receive inbound phone calls as we don't have a landline for our company in our current coworking space.

Saving $$. Ease of use, user friendly interface. Desktop app is a nice new addition.

Extras all cost you an extra $10/month.

Able to drop having an actual business phone. We're saving money and can easily access voice mail.

I really have loved this product soup to nuts. My company is 100% virtual and I had trouble initialing trying to find a phone system option because we are in retail and do still get customers calling in.

I have had no problems whatsoever from transporting my original #800 number to pricing and transcription options

Grasshopper lets me take my retail business and customers anywhere n the world with me

Grasshopper allows you to manage your company's phone extension, voicemail, and transfers with ease. You can forward to multiple numbers, have a fax, voicemail to text email and much more. We've used the service for over 5 years and never had an issue.

There is nothing I can think of at this time.

It allows us to have multiple extensions for sales, support, billing, etc. Plus we have an extension for each employee. Voicemail, etc.

Ability to call and receive calls from multiple phones

It is frustrating that you must be using the phone app to manage texts. It would be helpful to be able to text from a web browser.

Using personal phones without giving personal number to clients

The greatest thing about working with parametric programs such as grasshopper is that after setting up the model, changes can be made very easily.

I don't have any negative comments for my experience so far.

The benefit is that althought it takes more time to set up the initial model, new changes are very easy to make, and very intuitive

Easy to setup. Pricing ramps up with usage. Makes your organization seem big.

Would be nice to have voicemail transcription included. But costs are still reasonable.

Getting an office phone line that gets to the right person. Everyone has a cell phone so desk extensions don't make much sense anymore.

Ease of use and reporting. The nicest feature is on the fly making changes to the system.. very quick!

On hold music that is default is terrible.. customers joke about how bad it is.

Multiple out of office staff answer the phone. Made it VERY easy to blast calls to multiple phones simultaneously!

The set up process and the entire interface is so simple and easy to use. Once you have your phone numbers synced you have complete control so any changes can easily be made. The changes take affect immediately so there is no lag time if something needs to be updated.

I haven't come across anything thus far that I have had issues with or that I dislike.

We don't have huge call rates but we were in need of an 800 number for a campaign we were running. There wasn't a need to spend the time and money setting up a multiline phone system and this was the best solution for us.

Very easy to set up and get started. Similar to Grand Central prior to Google buying them. Choosing extensions is easy and setting up voicemail recordings is also very easy.

The user interface is a bit dated in how it looks. It would be nice to be able to choose what kind of audio file voicemails are emailed to you as. Besides that there are not many downsides.

Not giving out personal phone numbers to clients. Google voice was not an option since it is incompatible with Project Fi.

Graphics, the interface, the sliders, the compatibility with Rhino

it is a complicated software without any doubt

I can model anything I want, any shape

Grasshopper provided me the opportunity to create different designs that I always want to produce but I couldn't do it using BIM softwares

I am still learning about this software and sometimes I take long time to understand how to develop my ideas using it.

I can create parametric surfaces for my projects.