Grasshopper Reviews: 4.1/5 — Solid Choice

It was super easy to set up. We were taking calls and getting voicemails right away. The ability for the whole team to use their cell phones was nice as well.

It didn’t have the reporting that our company eventually needed. We also had a lot of difficulty with international calls. Eventually our business outgrew the platform.

Telephone system. Customer support. We benefitted by having a “real” business line that we could give out to clients

Grasshopper makes it easy to add or remove business lines to the account so that people can still use their cell phones without their personal number being used.

The cost is a bit high compared to other providers but the customer support is very helpful. The need to charge 10 dollars per line that you want to have SMS active, is a disappointment when you have multiple phone numbers being used.

The benefit of a desktop app is very useful for taking and making calls directly from computer in addition to the voice studio that can direct callers to extensions based upon the reason for their call.

The privacy that the program offers for communication.

Nothing comes to mind that I dislike about grasshopper.

Makes calling or receiving calls from clients much easier.

I like the call health access the best. Courteous staff is always available via phone or email to make on the fly changes to my phone answering and administrative Protocol.

The cost for additional administrative tasks and the cost of minutes seems a little bit high.

I use Grasshopper for virtual secretary services for my medical practice. This includes scheduling, answering urgent phone calls, scanning in medical records and intake forms and connecting me to patients with her urgent issues.

I like everything best. Grasshopper exceeds the expectations that we hold.

Nothing to note at this moment and time.

Communicating with our clientele

It's lightweight, inexpensive, and flexible.

As we more formalize our office, there isn't a way to integrate it into physical phone for someone's desk. I have some employees who need a phone, but using their cell phone isn't an ideal solution for us. The soft-phone is an okay solution for now.

We have a business line that works no matter where we are. It allows for customer service after hours.

I love how simple it is for a company on the go. I can be reached anywhere and do not have to give out my cell phone number.

Nothing at this point. I would recommend for any start up business.

Reliable access to 800 number.

I love that you can add as many extensions as you need. The transcription and ability to forward the voicemails to others is extremely helpful.

Sometimes, the updating of voicemails takes a while to get to my phone when I open the app.

Ability to use cell phones without customers knowing your cell phone which keeps things separate and private. The ability for the owner, me, to be able to see what calls are coming in to all the extensions - provides some oversight.

I love that I can easily check business voicemails or call clients while away from the office. The transcription of voicemails makes it easy to prioritize my communication without having to spend time listening to each message.

I don't like that there is no caller id for incoming calls, it just shows up as my office phone number calling me. Screening calls as they come in is nearly impossible.

My business operates with multiple independent contractors sharing office space, so it is impractical to have a physical phone system. Grasshopper allows us all to have our own phone extension so that our clients can contact us directly.

I've never had a call drop. The service department did an excellent job of getting a number we accidentally ported to a different system we were trying out and got it back quickly. They have an "old" interface that has some additional functionality like 4 digit extensions and additional call routing options and if you ask them about it they will swap you to the old interface. Speech to text is pretty darned good and any person in the company can be assigned any DIDs, so multiple people can be put into a single extension as either an ACD queue, round robin, or free-for-all. Also, if you ASK, they will set you up with a PC based softphone. It works great and I don't know why they don't push it. Maybe it uses more resources? I don't know. But I use it on my PC with a headset all the time. One other cool thing is that you can actually run multiple businesses with different numbers off the same account. When we first started we had 3 numbers. One was for out WISP, one for our Agent channel business, and a third for PC repair. Later we added two more numbers to the firs two companies and we were able to use one number for one type of add and another for something different and determined quite easily in a short time which was most effective. :-)

I'm not fond of the way the mobile app works. You can make outbound calls on the app, but inbound are routed to your cell phone directly. You can configure this to show your company name so every call coming in from grasshopper shows "Your Business Name". Or you can have it pass through caller ID but then you don't know if it's a personal or business call. If they had a full-fledged mobile phone app that you could make and receive calls on it would be MUCH better. Then again, when we were setup as three separate businesses, I was able to set it to show which company they were calling for and answer appropriately. So maybe instead of having a full blown calling app, they should have both.

Started out with one person. Growing, adding DIDs, call queues, extensions, direct inward dialing, are all incredibly easy. We now have 9 people on it 5 are in a sales queue, 2 of those 5 are also on a service queue with 2 others. And one from each of those groups is with two others in a billing group. That's some nice flexibility and it was incredibly easy to setup.

I like that it is possible to forward a call to multiple numbers, and easily change which numbers are receiving calls. It is easy to track calls and report on how many have been received, and the amount of time spent on calls.

It can take a while to understand where to find certain settings and features

We were using one number for our support line, that was based in one location, and had to be physically logged into. This caused issues when staff could not get to work or were working off site. Grasshopper has enabled us to successfully run a helpdesk from any location with ease.

It's great to be able to have multiple phones connected to one number. If I happen to miss a call coming in, it will go directly to my colleague to take so we won't miss any inbounds.

The UI of the site and our internal view is a little difficult to navigate, I set up multiple bookmarks so I go directly to the pages I need most.

We do not have physical phones so we have to use our mobile phones for incoming calls. We have to put a number on our website, and nobody wants to volunteer to put their private phone number up.

Grasshopper gives you the ability to manage and customize your company's phone system easily and at a great price point.

Only complaint would be the inability to distinguish a Grasshopper call from a direct call when using a cell phone, while still utilizing caller ID. If a current customer calls using our Grasshopper system, it would be nice to know that they 1. Called through Grasshopper and 2. Who exactly is calling.

In handling product sales it has been beneficial to have the ability to easily modify company main messages and after hours messages. As well as modify forwarding options on a time frame basis per employee. This way our new and existing clients always receive a professional and timely interaction with our staff.

I like that I have an 800 number to show the market that I am nationally available. I like the professionalism attached by having the 800 number. I like that the system forwards the calls to my cell phone, which is my primary phone, and allows me to not miss potential sales calls.

I dislike the pricing, but it worth it at the same time.

I'm able to take sales calls through the United States.

once you understand the logic behind the programing, is very easy to create amazing forms and objects.

hard to understand the logic at first, a lot of self learning.

the program very useful, but not a lot can understand.

Grasshopper hosts a suite of information, features, and support for its users. They're constantly looking to provide their customers with an edge by offering valuable resources for step 1 of their process. - Even before you sign up, you're still able to use their templates and information for SMBs - The Ability to pick between Toll free numbers or Local numbers, or both! - Voicemail to text transcription & voicemail sent to your email (Both great for my usage) - You're able to text from your business number as well as call out, no need to grab 2 phones anymore for your business

While Grasshopper offers a host of features that are valuable to any size business, they definitely do it at a premium compared to some other providers. If money isn't your biggest factor (Which it probably is if you're reading this deep into reviews), then go ahead and grab grasshopper! They do have different plans, and most of them offer all of the same features, but it's no fun to be limited on your minutes used when you're paying $24/mo. (That's only 500 minutes)

Grasshopper has not only made me sound far more professional by adopting it's call-center features and Toll-free numbers, but it has also increased my productivity a noticeable amount. The ability to get voicemails and direct clients through some prompts has saved me a whole load of time.

If you're in B2B sales you need to publish your phone number (and it better be toll-free), but this raises a lot of problems as your sales team scales. What happens if you fire someone, transition someone, need off-hours, etc? You will shortly realize that it's better to have a central number with extensions that you can always control, but that seems daunting to set up. Grasshopper makes all of that easy, Get up and running with an 800 number in under ten minutes. You can admin all of the extensions and messages, access voicemail, fax, etc. through the web and app. The android app (can't speak for iOS) works for making calls through the 800 number as well, which is pretty awesome (but also counts towards your minutes per month!). It's only $12 a month to start with pay as you go for the minutes, which isn't terrible. The $24 plan has 500 minutes which is more than enough for a SaaS SMB. Very simple UI you really can't mess up, too.

No free trial kind of sucked, but I luckily had access to $100 to test it out via our company's accelerator. The problem once signed up is they try to convince you to pay for many upsells - they'll record your base message for $75, you can get transcribed voice mail for $10 a month (Really? My personal carrier does this for free), simultaneous call forward etc.

Number/agent management, voice mail, providing toll free calling for customers, directing calls to relevant employees, providing a professional experience.

Very simple to use interface for the end users. It only took about 20 minutes to set our company up.

The Android app needs some work. It appears that the iOs app works just fine, however.

No dedicated home office and a mobile workforce located across the country.

The user interface is easy to navigate, listen to messages.

Extra features are confusing or hidden behind additional costs. The ability to forward calls and messages elsewhere was lacking. Disconnecting service is not nearly as easy as set-up, usually a red flag.

Community members have a manageable number to reach our organization. The set-up was quick and easy. Community members were able to reach us through the service quickly.

Ability to use my personal mobile phone and the grasshopper mobile app to make calls from our office number

No voice transcription or caller ID with basic subscription packaged. Could use an upgrade to the UI as well.

We are forwarding incoming calls to the right channels/teams in our company. Eliminating using more expensive products that don't suit our current small startup needs for managing callers.

It's very easy to set up and use the system. Managing extensions and enabling features is straightforward. Users seem to be able to handle customizing their extensions, also.

Two major things: 1) Their SMS support is NOT what their website claims. It's totally misleading. They only support SMS messages being delivered to Admins on the system; users can't see SMS messages coming into their personal extensions or direct numbers. They all show up in one place and the only people who can see them are Admins. This is horrble and we've complained about it for months with no sign it will be fixed (seems like something that should take a day or two toimplement). 2) Their website has some issues when administrating the system. Lots of little rendering bugs that confuse when first using the system (adding users/editing fields will not always update the screen properly so you think something didn't update when, in fact, it has. In general, I don't like that it seems there are no engineers supporting this product. I've seen no improvements or chanegs in many months and that's not right for a hosted SaaS system.

We needed an inexpensive service to allow our employees to have access to personal extensions while still using their mobile devices for most communications.

It allows for easy logical operations and parametric modeling. The product ships with tools that can be used to do a lot, while allowing users to install unlimited plugins that suit their specific area of use

The memory consumption becomes huge once large amount of data is entered. In grasshopper alone, it's impossible to deal with large projects.

It allows for fast prototyping and manipulation. The solar studies and environmental analysis plugins allow design to be site specific.

call forwarding, extensions capable of long outgoing messages, unlimited extensions and forwarding, fax number

would be better to have all the prompts for setup in one location instead of opening segments

call screening, can use a different number instead of cell phone. Outgoing messages to qualify customers saving time spent on calls.

The ease of use, messages sent to my email, easy to navigate website and call history online.

The fax function isn't working for us. Not sure why, and Grasshopper hasn't been able to fix it. We may have to switch companies as a result.

We are able to receive voice messages immediately. Grasshopper has made that easy.

The ability to use my phone for business without having to give out my personal number

There is no faxing capabilities to send documents

Able to have a business line without the additional phone expense

Notification that I have a message, shortly after a voicemail is left.

There are glitches from time to time and I don’t receive any notification.

I’m a small business that needs an 800 number. It’s been a great service for allowing me to appear like a larger business at an affordable price. Being able to customize greetings is also great!

I appreciate the flexibility with being able to use app or web based services.

They do not have the ability to send or receive picture messaging.

Ability to use personal cell phone with a work phone number.

It’s very easy to add/delete extensions, route calls to employees’ cell phones, receive faxes via email notification. I like the spell by name directory feature. This feature has proven helpful when employees have left. We don’t have to constantly update the recording

I would add more variety to the hold music selection. Being able to upload personalized selections would be a nice feature. Other than that, I really don’t have any dislikes. Grasshopper has proven to be an all around great choice

We gave up our landline and the cost/maintenance associated with it. I can very easily manage office closures and temp workers.

I like that is basically just an app on your phone and that your personal phone number will not show up when you dialing out. It's easy enough to use and you can track your voicemails on their website or straight on the app.

Sometimes it can drop calls and there can be a lag when receiving calls. It can also be time-consuming to listen to the number since it does not appear on your phone screen and just the number associated with your Grasshopper account.

Much more cost effective for small and growing teams exploring options for phone equipment and plans.

Easy interface, no dropped calls, app ok

no call recording, no xfer outbound call

It was great for our small-medium business with 3 employees. The few limitations listed above were things we needed. They were not working to offer those anytime soon