Grasshopper Reviews & Product Details

The ability of having another phone number without carrying around two phones!

The contacts feature has been pretty glitchy but since we got it there has been a ton of updates regarding the contacts feature so I know they are working on it!

The ability of having a work number seperate from my personal number as well as the ability of being able to have multiple away greetings!

Grasshopper is cost effective and easy to use.

I wish it would show the caller ID and allow us to transfer calls to different extensions.

We use grasshopper for call forwarding and texting.

Ease of set up and maintaining, changing settings.

Lack of scalability and user interface - does not grow easily with company needs.

Very responsive customer service team and very diligent in solving problems and answering questions.

I like that it's a set it and forget it solution. I've never had an issue and it separates my personal from my business calls.

I'd like to be able to text more than one picture at a time.

The ease of call forwarding to a call center is huge. It allows my business to operate in a professional manner and helps us to appear bigger than we are.

It is very reliable and can always grab the call for you...even when you are too busy to. In business you aren't always available to grab the call, but you also can't miss it!

I haven't had any feature that I dislike. It gives you plenty of options that you can streamline for your particular business needs. Nothing to dislike about that.

Grasshopper can always pick up those calls for you, even when you aren't able to yourself. The auto-reply text to missed calls is so helpful and let's the customer know they are important.

Grasshopper allows me to use my very own cellphone as a work phone day in and day out. It can plug in and work with slack and Hubspot to channel all the call information to our CRM to collect the data too. What I love most is that every voicemail comes with a written transcription so that I do not have to listen to every voicemail if I do not have the time. It also allows texting with customers, as well as several lines to be added for our support team. My supervisor is also able to monitor the texts and calls that come through.

The only thing that I dislike is that sometimes the call does not always come through. This issue has to do with service in the area I'm in as well, though. It can drop calls just like a standard provider.

Grasshopper allows customers the ability to text Customer Support if they cannot call and also lets me send an automated response text to them if I am on the other line asking them to write in what their request is while they wait. On heavy call days, this alleviates the stress of juggling multiple calls tremendously.

Desktop and mobile apps. Great for working at home.

Texting is limited. Contacts are not available in the desktop app.

Always have access to my phone number

Grasshopper has a very wide range of capabilities. It take a Rhino workflow to the next level and allows users to realize nearly any modeling imaginable.

I dislike the way Grasshopper manages files. It would nice for a .gh file to be integrated into a rhino file so that you don't have to worry about coordinating multiple files.

Grasshopper helps me to accurately and effectively model desired geometries for architectural designs.

The best thing about using Grasshopper for our phone system is the setup. Working in a startup, everyone is on mobile for calls, but using Grasshopper allows staff to continue using their personal phones without giving out their personal phone number to every person they contact. Since voicemails are also sent to each user's email, forwarding to the correct person is very easy to do. An optional feature is also voice to text for all voicemails. If you are in a meeting, it's very helpful to be able to read the transcribed messages in your inbox and respond to urgent messages instead of having to step aside to hear your voicemail.

Some of the features are not intuitive because you are using your mobile phone, desktop, or the app on your phone. The most frequently used feature is call transfer, and I have to look up how to do it every time or give the caller the correct extension and ask them to redial. It would be very helpful to have a transfer option built into the app itself.

A full phone system is very expensive and desk phones take up a lot of space. As a startup, it's much more cost effective to use Grasshopper's virutual phone system. It takes little to no time at all to learn the system since you are already using your own phone. Setting up a new user take 5 minutes and there is quite a bit of personalization (time zone, hours, how many rings, etc).

Ease of use for setting up company extensions

Unreliability of mobile phone app could be improved

Setting up individual extensions for all employees via our company number