Grasshopper Reviews: 4.1/5 — Solid Choice

I like that I am able to use grasshopper from my desktop or cell phone. This allows me to use the software more fluidly.

The desktop interface is visually unappealing and it;'s not easy to notice when you are getting a call from your desktop.

Using my personal phone for work calls. Since I work from home; it wasn't great calling clients from a blocked number and grasshopper solves that issue. Also; international calls!

Easy, intuitive setup. Website interface was not so impressive, but the functionality was there. Mobile app is very useful. Desktop app was also useful. Great to be able to see text messages and voicemails across all users.

I am based in Hawaii. Which apparently is not part of the United States. In order to call people in Hawaii, and forward calls to phone numbers in Hawaii I need to activate international calling and then I get charged international calling for calling someone down the street in Hawaii and get charged international calling when someone down the street calls me. I dislike that very much.

Affordable business VOIP phone system. Supports multiple users. Allows visibility to text messages and voicemails across users. Supports group texts and image transfers.

The interface is easy to use and edit effortlessly.

It requires a different approach in the design process and it can be quite challenging to successfully use it from scratch. Some research and tutorial are highly recommended before solving design challenges.

Mostly used for design process and architectural forms. Very easy to change the design and process and produce results. Also great help in 3D printing.

Helps to separate personal calls from business calls.

I don’t think there’s much that I dislike! Very easy to use.

Easy to track which calls are coming into your cell phone line for business vs personal calls if you don’t have a separate business cell phone.

Grasshopper, once set up, is easy to use to receive calls.

It's not the easiest to use for outgoing calls. We typically just end up making calls from our direct phone numbers instead of bothering with using Grasshopper for outbound calls.

Grasshopper allows us to use our personal phones under the guise of a different business phone number.

Simple to use for new employees and user friendly to expand users. Scalable

Good for basic system but not enough functionality

Support for and users to get familiar with very reliable.

It allows me to paste a phone number to call rather than using a phone and dial every time I will a new contact.

It doesn't allow me to mute myself while listening to the person I am calling.

It gives me time to call more people in a day. Saves my time too.

We're able to make the dashboard custom to what we find important.

The website is not lovely but it doesn't NEED to be to be an effective product.

Voicemail and statistics

It was easy to sign up and get the phone number forwarded.

When switching numbers, there was a huge delay in when the forwarding would actually become active. Features to ring certain numbers at certain times was confusing and time intensive.

There was no resolution.

We like how easy it was to get up and going and how easily you can manage your users, extensions and settings.

I do not like how there many times is high latency that causes a delay in talking with users on the system.

It did allow us to have a PBX system in a very short period of time and was very cost effective.

Grasshopper allowed you to have a business and a personal line without the hassle of dual SIM cards.

It does not integrate a way to text from your grasshopper number. It doesn’t always track the calls through grasshopper to return phone calls.

I am helping my clients be able to reach me wherever I am. When I am not accessible I simply disconnect in the app.

Ability to use a different number than my own.

The app is glitchy. Some text messages get archived before I've read them. The mobile app doesn't sync properly with the website.

Having a business phone number that isn't my cell number.

They were cheap at the time but has since been out gunned by phone.com.

Their support ignores e-mails sent by paying customers.

Business Phone number

Adequate service. Most companies require some level of security to change primary information... Not this company.

No Security. All anyone needs to steal your account and phone number is your credit card information. They will not return the service or business phone number back to you without a court order.They send an email to inform you that your information and account email was changed, but never sent one prior to authorization. Move your number while you can!

NONE!

Grasshopper was functional via smartphone app and web browser.

The Grasshopper platform was slow, visually outdated, and the smartphone app had multiple glitches while in use - it was often easier to close the app and start over when attempting to make a second or third call in a row.

Grasshopper had good security through the VOIP need to hide your personal number.

Grasshopper is a great service ... until you cancel. Then ... not so much!

I cancelled my account and requested a refund as they withdrew $464.78 from my account on June 25th, 2022. I called on that date and they confirmed a refund. Fast forward to July 02, 2022, and the rep had no record of a refund OR a cancelled account. He stated he would process the cancellation and refund and confirmed this would all be sent via email. No email came. Grasshopper owes me almost half a grand. Called twice and was told both times a refund would be issued. I am now going to file a chargeback against them in order to reclaim the money they very clearly stole.

None. They lied to me twice.

Unified phone system. We are a mobile service company and it allows us to have the technicians keep using their own phones and customize our on call schedule. The call blasting is great to make sure no call gets missed.

Poor call quality. Often it takes several attempts to make an outgoing call. The voice mails do not stay on the system for more than 30 days. The name of the caller is visible on the windows app, but it does not get recorded in the call log. While the messaging system could handle pictures it seemed to be limited to that and no other file types. The worst part, in my opinion, is that when porting our numbers away from grasshopper we would be losing access to our SMS/MMS records, with the only way to retrieve them is by taking screen shots. With thousands of messages from the past few years, it is not a feasible task, so we will either lose access to our records or continue to pay a hostage fee. Some of their support staff were somewhat sympathetic to our issue, but there was nothing they could do.

A couple of years ago I was traveling and didn't have a roaming package and I missed some calls and texts because of it. Grasshopper was a good solution, for next time I traveled, I could keep up with my texts, phone calls, voicemails.

Very affordable. I like that they have an app that you can use to access your voicemails and texts.

Accuracy of the Inbox is VERY poor. Their tech support has told me that the app will log out automatically after not using for a while. The problem is there is no indication to the user. When they open up the app again, it shows several voicemails in the Inbox, but they are not all really there! This is very confusing to my users. Every other app that I have will automatically update the Inbox upon opening, or refreshing. Grasshopper does not. I strongly dislike this aspect! I may look for an alternative to this service.

More graphical interface than calling in to retrieve audio voicemails.

We used this service for almost 5 years without issue. It was reliable 99%.

After almost 5 years, they lost ownership of our business phone number. We are now on week 2 of this issue and we don't have any solutions from them while people who call may think we are out of business. The customer service has been odd - we only speak to "level one" techs who dont know what is going on with the other levels. We told them when we called that our number appears to have been hijacked. They came up with another reason it wasnt working. Then a week later stated that the number was out of their possession.

We realized that we need to move to another service. Their customer service doesn't seem to understand the urgency of this being out business line and what it means for our company.

I liked the idea of Grasshopper - a low-cost phone system where I could get up and running right away.

The service and execution were poor. I signed up for a trial, configured everything and then went to upgrade to paid. I could not upgrade to paid. It continued to error out. I contacted support (phone and email) and was told that my trial was broken and that I needed to create a new account. When I called, the phone service was horrible and kept breaking up. I have used Vonage business for years from this same location and never had quality issues like this. I could not create a new account using my same email. I asked that they delete the account so I could create a new account. They told me they could not delete it and that I needed to call billing/account retention to delete it. If I did that, I couldn't just move over the number. I reached out to support again, sure that this craziness was a mistake. Nope. This is how they treat you. It went from being a solution to meet my needs to being about them and their sales numbers. I had been planning to sign up for an annual plan. I am so thankful this happened - after experiencing their support I have decided it it worth the additional cost and signed up with RingCentral instead.

I was solving the need to have an external non-profit phone number with two users.

I paid for an annual account with them for less than 30 days. The account was opened on March 5th, i called today (April 3rd) to cancel my account because grasshopper lacks the features I need to operate my business. The rep on the phone asked why i wanted to cancel and after I told her i went with one of their competitors (ringcentral) she said refunds are not authorized. When asked to speak with a supervisor she said noone was available at the moment and hung up on me. This is the worst customer service!!

Poor customer service - representative hung up on me

no

The overall ability to transfer calls (if it worked) would have been a nice feature to utilize in our office.

Super obnoxious alert tones interrupt phone calls already in progress and damage sensitive hearing. I have never had a clear call through Grasshopper. I have tried to uninstall, adjust settings...etc. with zero success. Used up a lot of my mobile battery.

Purportedly, the Grasshopper app should be allowing us to transfer calls seamlessly from our main office to any extension, however, this has never worked for me, even with adequate tech support.

Their startup rates don't appear to be bad. Options also appeared to be what I was looking for in a temporary phone system until the startup company would be in operation. If you don't like it under the 30 days, they will cancel the account. That was the only thing support did quickly, in less than three hours.

Unresponsive support. Contacted them first as phone calls did not show company name, only town which made the calls look like they were coming from a telemarketer. First contact with support asked about this problem. The response was we need your PIN number. Nothing about the problem in question, just we need your PIN number. I provided the pin number, and the response a day or two later was positive, and I provided the company name we wanted to have. No response, no correction. I followed up again, and again, two weeks later no response, no correction. If I can't get support to respond or address a problem, I don't want to entrust them with my phone service.

Needs a centralized local and 800 number for a startup. Utilizing cell & various home/office numbers to contact associates does not work.

It has a fair amount of flexibility once you learn how to use it. You can record your own messages or use their editor. It's fairly easy to make your own greeting.

Not great customer support, it's rather expensive, and it offers nothing unique. My one experience with support was less than stellar as the woman sounded like she was 12 and had zero knowledge of the system. It was incredibly frustrating.

We actually just switched from Grasshopper to RingCentral, so we are bundling our need for individual numbers for VOIP with web demo software, thus replacing both Grasshopper and gotomeeting.

Looks simple and easy to administer online

Numerous attempts to make mobile app work failed despite three different solutions proposed by help desk. The mobile app is required to make outgoing calls on the number so the system is useless to me without it.

Trying to direct incoming calls to a central number and distribute them to people with various mobile numbers.

It works... mostly, and once setup is easy to just carry on using. It does what it says on the tin, but it's a small tin.

Functionality is lacking compared to competitors and the interface has room for improvement. Help documentation is lacking and support is embarrassingly slow.

Using Grasshopper as a Virtual PBX to route calls to staff in multiple locations.