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CallHippo Reviews: 4.4/5 — Solid Choice
CallHippo is a cloud VoIP-based virtual phone and communications system for businesses. It provides global/local/toll-free numbers, inbound and outbound calling, SMS/MMS, WhatsApp Business API, IVR, call routing/ACD, call recording, analytics/dashboards, softphone apps (desktop/browser/mobile), and optional AI-assisted features (AI voice agents, AI analytics). The product is offered as SaaS with tiered plans (including a free Basic tier) and add-ons for transcription and advanced AI capabilities.
| Company | CallHippo (Bueno Technologies LLC) |
|---|---|
| Year founded | 2016 |
| Company size | 51-200 employees |
| Headquarters | Claymont, Delaware, USA |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Email/Help Desk, Knowledge Base, Phone Support |
| Training | Documentation, Live Online |
| Languages | English |
CallHippo Pros and Cons
- Rapid cloud setup without hardware
- Global reach with numbers in 50+ countries
- Rich call center features (routing, IVR, predictive dialer, recordings, analytics)
- Modular pricing with a free Basic tier
- AI-powered features available as add-ons
- Add-ons (AI, transcription, dashboard users) can substantially increase total cost
- Free/Basic plan is limited; core call center capabilities require paid tier
- UI language/localization beyond IVR is not clearly documented
- Support and billing complaints reported in some Trustpilot reviews
Compare CallHippo with other popular tools in the same category.
User Friendly Interface. Value for money product
Nothing as such I found during my uses of product
We were looking to reach out to our clients in the USA geography and also to our prospects post our sales calls. Call Hippo is providing us with a very good platform where my support and sales team can interact with the businesses. It's saving us a lot of costs as well
Support - Solves problems in a heartbeat
I would like it to be a little cheaper😊
Allowing me to reach my target cutomers.
Integrations with most CRMs and ease of use
I wish CallHippo would lower the pricing for the higher tier subscriptions
Cold calling
The connectivity and clarity of voice which is the best compared to other dialler is what I like about callHippo.
CallHippo is simple to use and I don't experience any technical clitch or any issues so far. I like it
CallHippo makes job easy for outbound calls - Pretty simple for call agent to dial
How easy it was to setup a support number in a very short time.
Modifying roles and assigning users to a dedicated number.
The need for infrastructure required for setting up a call center with a three / four-member team.
The ability to procure any number you want plus. I also like the little bar which shows time respective to client, makes work easier
Some network issues were of concern sometimes it took to long to connect a call
The ability to contact cloents using local numbers
it is very user-friendly and easy to use
none that I can think of for now. so far its all good
on contacting people
* Excellent customer support. If we reach them with any issue will sort it out at earliest
Price should be less . Need to add more features
Customer Service
The network the reception is very nice. We have dual network which comes handy. Quick and easy to use.
Nothing as such but soometimes customers are not able to hear us properly
NA
I guess it is rather uncommon to find really top notch customer service that provides individual solution. No canned answers that lead to some FAQ. It real help!
The App Interface might need some improvements.
Cold calling outreach and prospecting
