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Methodology
Zenzap
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At a Glance
Overview
CallHippo is a cloud VoIP-based virtual phone and communications system for businesses. It provides global/local/toll-free numbers, inbound and outbound calling, SMS/MMS, WhatsApp Business API, IVR, call routing/ACD, call recording, analytics/dashboards, softphone apps (desktop/browser/mobile), a... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Zenzap is a professional work-chat application for businesses that combines messaging, task management, file sharing, integrations, admin controls, and compliance/security. The platform emphasizes a mobile-first, clean and intuitive UX that separates work from personal communication. Key capabili... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Basic
$0.00
/ month
Starter
$18.00
/ month
Professional
$30.00
/ month
Ultimate
$42.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Pro
$4.00
/ month
Business+
$8.00
/ month
Enterprise
Contact Us
Pros and Cons
- Rapid cloud setup without hardware
- Global reach with numbers in 50+ countries
- Rich call center features (routing, IVR, predictive dialer, recordings, analytics)
- Modular pricing with a free Basic tier
- AI-powered features available as add-ons
- Add-ons (AI, transcription, dashboard users) can substantially increase total cost
- Free/Basic plan is limited; core call center capabilities require paid tier
- UI language/localization beyond IVR is not clearly documented
- Support and billing complaints reported in some Trustpilot reviews
- Unified app combining chat, tasks, calendar and file storage
- Strong admin, security and compliance controls (GDPR, HIPAA, SOC2)
- Flexible pricing with flat-fee tiers and discounted annual plans
- Good support for external users and off-boarding
- Mobile-friendly with frontline workforce use cases
- Offline mode not confirmed in public docs
- Screen sharing capability not clearly documented
- Public details on AI agent capabilities are vague
- Supported UI languages beyond English not verified
- Some enterprise feature details require direct engagement with vendor
Reviewer's Segments
Small Business
77.62%
Mid Market
19.58%
Enterprise
2.8%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Email/Help Desk
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Videos
- Documentation
- Live Online
- Videos
Integrations
Total integrations:
4
- Airtable
- Asana
- Box
- Calendly
- ClickUp
- EngageBay
- Freshdesk
- HubSpot
- Jira
- Linear
- Notion
- Pipedrive
- Shopify
- Slack
- Trello
- Webflow
- WooCommerce
- Xero
- Zapier
- monday.com
Total integrations:
17
- Airtable
- Asana
- Box
- Calendly
- ClickUp
- EngageBay
- Freshdesk
- HubSpot
- Jira
- Linear
- Notion
- Pipedrive
- Shopify
- Slack
- Trello
- Webflow
- WooCommerce
- Xero
- Zapier
- monday.com
Top Alternatives
Categories
Common categories include: VoIP Providers.
Company Details
- By CallHippo (Bueno Technologies LLC)
- Located in Claymont, Delaware, USA
- Founded in 2016
- By Zenzap Ltd.
- Located in New York, New York, USA
- Founded in 2023
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