Zenzap
Work chat, finally done right
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Zenzap Reviews — Pricing, Features & The Honest Take
Zenzap Overview
What is Zenzap?
Zenzap is a professional work-chat application for businesses that combines messaging, task management, file sharing, integrations, admin controls, and compliance/security. The platform emphasizes a mobile-first, clean and intuitive UX that separates work from personal communication. Key capabilities include converting messages into tasks, calendar sync, structured topic/team/project chats, built-in voice and video calling, admin permissions, and enterprise-grade compliance and encryption options.
Zenzap is also often used as VoIP Providers of choice in Amazon Web Services (AWS) and Google Cloud tech stacks.
| Company | Zenzap Ltd. |
|---|---|
| Year founded | 2023 |
| Company size | 51-200 employees |
| Headquarters | New York, New York, USA |
Zenzap Categories on Findstack
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What Zenzap is best for?
How does Zenzap compare to Quo?
What are the pros and cons of Zenzap?
Zenzap Product Details
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Email/Help Desk, Knowledge Base |
| Training | Documentation, Videos |
Zenzap Pros and Cons
- Unified app combining chat, tasks, calendar and file storage
- Strong admin, security and compliance controls (GDPR, HIPAA, SOC2)
- Flexible pricing with flat-fee tiers and discounted annual plans
- Good support for external users and off-boarding
- Mobile-friendly with frontline workforce use cases
- Offline mode not confirmed in public docs
- Screen sharing capability not clearly documented
- Public details on AI agent capabilities are vague
- Supported UI languages beyond English not verified
- Some enterprise feature details require direct engagement with vendor
Zenzap Pricing
Zenzap Features
AI-powered transcripts / summaries / sentiment analysis
API / webhooks / developer support
API access / integrations
Admin roles / permissions / access controls
Audit logs / activity logs
Auto Attendant
Auto attendant / IVR / call menu
Bots / AI agents support
Calendar sync / scheduling integration
Call Barging
Call Forwarding
Call Logs
Call Monitoring
Call Queues
Call Recording
Call Reporting and Analytics
Call Routing
Call Screening
Call Transfer
Call Whispering
Call analytics / dashboards / reporting
Call forwarding / routing / IVR / business hours
Call forwarding / scheduling (business hours / after-hours)
Call history / logs / tags / notes
Call monitoring (live listening, whisper, barge-in)
Call monitoring / barging / whispering
Call queue / distribution / routing (ACD)
Call transferring (blind / assisted)
Call transfers (blind, warm)
Caller ID
Caller ID customization
Canned or saved replies / templates
Channels / structured conversations (teams/projects)
Compliance with industry regulations (like HIPAA, etc.)
Conference Calling
Conference calling / video / screen sharing
Contact Management
Conversation recording
Custom integrations (webhooks or custom API)
Custom integrations / APIs / Webhooks
Do Not Disturb
Enterprise-grade encryption / encryption key management
Extensions (employee / department)
Fax to Email
File sharing & storage
Global call rates / international calling
Guest / external user access
HD Voice
Hold music / messages on hold
IVR (Interactive Voice Response)
Inbound calling
Inbox / voicemail transcription
Integration with CRM
Internal team messaging / chat
International Calling
Local phone numbers
Local, toll-free, international phone numbers
Message history / search & archive
Mobile (iOS/Android) + desktop apps
Mobile App
Mobile app (Android/iOS)
Notifications / read receipts
Number Porting
Number porting (bring existing number)
Number sharing (multiple users sharing a phone number)
Omnichannel messaging / shared inbox
On-Premises Deployment
On-hold music / custom greetings
Open source licensing
Outbound calling
Physical desk / IP phones support
Power Dialer / Outbound campaign tools
Predictive / power dialer
Presence Indicator
Real-time messaging (group & direct)
Rich media support (voice notes, images etc.)
Role-based access / user roles
SIP Trunking
SLA / enterprise support
SMS (text messaging) / MMS support
SMS / MMS support
SSO / identity management (SAML / SCIM etc.)
Scheduled Messaging
Scheduled messages & working hours settings
Search across files, messages, images
Security & compliance (GDPR, HIPAA etc.)
Single Sign-On (SSO)
Softphone
Softphone (browser/desktop/mobile apps)
Softphone / desktop app
Spam / fraud protection / number reputation
Storage of recordings
Sub-tasks / checklist templates
Task / to-do integration with messages
Team messaging / chat / file sharing
Team presence / status indicators
Text Messaging
Toll-free / 800 numbers
Transcription (call scribe)
Vanity numbers
Video Conferencing
Video calling / video conferencing
Virtual / local / toll-free phone numbers
Voice and video calls built in
Voicemail
Voicemail / transcription / email forwarding
Voicemail to Email
Web & mobile apps / multi-device access
Zenzap Alternatives
Popular comparisons
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 25, 2026
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