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Methodology
UniTel Voice
4.7
( 6 )
Zenzap
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5.0
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At a Glance
Overview
UniTel Voice is a cloud-hosted business phone / virtual PBX service for small businesses and solo entrepreneurs. It provides local and toll-free numbers, number porting, auto attendants/IVR, extensions, voicemail with transcription, call routing/forwarding and scheduling, call recording, softphon... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Zenzap is a professional work-chat application for businesses that combines messaging, task management, file sharing, integrations, admin controls, and compliance/security. The platform emphasizes a mobile-first, clean and intuitive UX that separates work from personal communication. Key capabili... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Additional phone number (add-on)
$4.99
/ month
Start-Up
$9.99
/ month
Vanity number (one-time)
$15.00
one-time
Unlimited
$24.99
/ month
Office
$29.99
/ month
SIP trunking / pay-as-you-go
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Pro
$4.00
/ month
Business+
$8.00
/ month
Enterprise
Contact Us
Pros and Cons
- Affordable pricing for small teams (Start-Up ~$9.99/month for up to 3 users).
- All core phone features included even on lower tiers (voicemail w/ transcription, auto attendant, extensions, forwarding, messaging).
- Flexible number ownership and porting; vanity and toll-free numbers available.
- Device flexibility: softphone, mobile app, and IP phone support; existing hardware can be reused.
- USA-based support and hands-on onboarding (concierge); month-to-month plans and 30-day trial.
- No publicly documented API or developer platform for integrations.
- Unclear depth of analytics / advanced call reporting and workforce management features.
- No verified multi-language UI or broad international local-number coverage beyond North America.
- Some plans have minute caps with overage charges (3.9¢/minute).
- Unified app combining chat, tasks, calendar and file storage
- Strong admin, security and compliance controls (GDPR, HIPAA, SOC2)
- Flexible pricing with flat-fee tiers and discounted annual plans
- Good support for external users and off-boarding
- Mobile-friendly with frontline workforce use cases
- Offline mode not confirmed in public docs
- Screen sharing capability not clearly documented
- Public details on AI agent capabilities are vague
- Supported UI languages beyond English not verified
- Some enterprise feature details require direct engagement with vendor
Reviewer's Segments
Small Business
83.33%
Mid Market
16.67%
Enterprise
0.0%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
0
We could not find any integrations for this product.
Total integrations:
17
- Airtable
- Asana
- Box
- Calendly
- ClickUp
- Freshdesk
- Jira
- Linear
- Notion
- Pipedrive
- Shopify
- Slack
- Trello
- Webflow
- WooCommerce
- Xero
- monday.com
Top Alternatives
Categories
Common categories include: VoIP Providers.
Company Details
- By UniTel Voice, LLC
- Located in Naperville, Illinois, USA
- Founded in 2011
- By Zenzap Ltd.
- Located in New York, New York, USA
- Founded in 2023
