UniTel Voice Reviews: 4.7/5 — Highly Rated

I would say that this presented me an option of having a permanent phone number for my business. It was easy to set up, the customer support was excellent and it was super easy to integrate with my smartphone.

I don't have dislikes. I have not encountered issues.

I don't think it's solving a problem but offers me an option for a better phone system.

Frank was a huge help in getting us going with the proper settings and using all the features the platform has to offer. Big mahalo Frank!

There is nothing yet. The platform has all the features a small business needs.

We are a local real estate team that needed a phone number to put on our team signs. If a potential client calls the number on the sign, they can be directed to the correct agent.

I own and manage a boutique PR and Communications firm and wanted a professional answering service and business phone number, without the cost of a full-scale answering service. I searched several options before finding UniTel and so far, it has been the perfect solution for what I am looking for. I purchased the "Start-Up" plan for $9.99 + taxes and fees (monthly total = $15), which includes one phone number, 500 monthly minutes, three users, and access to the mobile app. After entering my business information, I was able to pick from a 1-800 number or a local number. I chose the 1-800 option because the phone number choices were more memorable (e.g., 1-855-550-9700). Next, I entered my payment information and then opened the dashboard. The one aspect I like most about UniTel is that allows you to set up multiple extensions, so I can route prospective clients, current clients, and all other matters through my phone system. The other aspect I like is that I can upload a unique message for business hour calls and non-business hour calls. I hired a voice-over artist on Fiverr to record the message. I uploaded my voice message and that's it - calls are routed to me and my clients have an easy way to reach out.

I've used UniTel now for six months and so far, no complaints. They offer excellent customer service and video tutorials that explain how to set up your virtual phone system. That said, if you are a larger firm with multiple extensions, you may need to purchase a more robust plan that I have to avoid extra fees from going over your minute limit.

UniTel provided me with a virtual phone system that keeps my personal cell phone number private, yet offers a professional business number to use for my clients.

Quick to get setup and their customer support system provided the answers I needed for the solution they offered.

Nothing so far. It’s perfect for what I need.

My small e-comm business needed a functional “800” number. I was setup in less than a day and calls began coming in.

I could literally be in another country and still take/make calls as if I were in my office. The software was extremely easy to use and allowed me to be accessible to clients without having to give them my cell number.

Absolutely nothing. I highly recommend this.

Being accessible on the phone even when not in the office

Wendy listened to my issues and resolved them quickly. She is head and shoulders above the last few people I spoke with at Unitel.

Wendy was perfect A++. She is exactly what a CSR should be!

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