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Methodology
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At a Glance
Overview
Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular CRM and helpdesk tools. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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CallHippo is a cloud VoIP-based virtual phone and communications system for businesses. It provides global/local/toll-free numbers, inbound and outbound calling, SMS/MMS, WhatsApp Business API, IVR, call routing/ACD, call recording, analytics/dashboards, softphone apps (desktop/browser/mobile), a... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Essentials
$30.00
/ month
Professional
$70.00
/ month
Custom
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Basic
$0.00
/ month
Starter
$18.00
/ month
Professional
$30.00
/ month
Ultimate
$42.00
/ month
Enterprise
Contact Us
Pros and Cons
Not enough data available.
Not enough data available.
- Rapid cloud setup without hardware
- Global reach with numbers in 50+ countries
- Rich call center features (routing, IVR, predictive dialer, recordings, analytics)
- Modular pricing with a free Basic tier
- AI-powered features available as add-ons
- Add-ons (AI, transcription, dashboard users) can substantially increase total cost
- Free/Basic plan is limited; core call center capabilities require paid tier
- UI language/localization beyond IVR is not clearly documented
- Support and billing complaints reported in some Trustpilot reviews
Reviewer's Segments
Small Business
54.54%
Mid Market
41.24%
Enterprise
4.22%
Small Business
77.62%
Mid Market
19.58%
Enterprise
2.8%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Email/Help Desk
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Documentation
- Live Online
Integrations
Total integrations:
15
- Copper
- EngageBay
- Grammarly
- HubSpot
- HubSpot CMS Hub
- HubSpot Marketing Hub
- Intuit Mailchimp
- Microsoft Teams
- PartnerStack
- Ring Central
- Rippling
- Salesmsg
- Shopify
- Slack
- SysTools IMAP Migration Tool
- Zapier
- Zendesk Chat
- Zendesk Support Suite
Total integrations:
4
- Copper
- EngageBay
- Grammarly
- HubSpot
- HubSpot CMS Hub
- HubSpot Marketing Hub
- Intuit Mailchimp
- Microsoft Teams
- PartnerStack
- Ring Central
- Rippling
- Salesmsg
- Shopify
- Slack
- SysTools IMAP Migration Tool
- Zapier
- Zendesk Chat
- Zendesk Support Suite
Top Alternatives
Categories
Common categories include: VoIP Providers and Contact Center Software.
Company Details
- By Aircall
- Located in New York, NY, United States
- Founded in 2014
- By CallHippo (Bueno Technologies LLC)
- Located in Claymont, Delaware, USA
- Founded in 2016
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