Aircall Pricing Overview

The only reason I used it for almost half years is that it's easy to setup and user friendly. And the pricing WAS reasonable and good value. But not until 2 major changes since pass 3 months.

As I mentioned above, the pricing WAS reasonable and good value. But not until 2 major changes since pass 3 months. One was doubled the price per agents/users by removing the starter plan. Another one is the minimum requirement of 3 users. They forced me to pay 3 users price for 2 users usage. But not just pricing, the customer service is even more terrible. Yesterday I found that there are 3 users minimum requirement changes on pricing table, so I tried to contact them for asking about will that change affect me. They just simply ignored my request of asking if they will keep charging an old user like me for 2 users since I found that the last month billing remain 2 users. (But the 3 users minimum policy has changed since 2+ months ago) The CS ignored my request and told me that they will "upgrade" me to 3 users from now on. (sure I need to pay the new 3 users price) That mean they are thank you me for telling them they were not charged me enough after the policy updates. What can I say? P.S. Yes they like hidden policy changes and messed up pricing after policy changes, because this is not the first time it happen. (Few months ago, they removed starter plan which also caused similar problem but not as serious as this time as that was actually an upgrade of features) . And there are some bugs that never fixed since the day I use Aircall, for example the ever fail to change user email address, and something more.

It's no doubt one of the easiest call center app. But I've never tried a company that change pricing so many times considering I only used the service for half year. That mean the good side is easy setup and using. The bad side is unstable for any size of company.

The interface looks pretty, but this is to mask the inadequacies of the service.

Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite updating the app multiple times while they tried to figure out the problem, it never rang. Not once. Which means that every incoming call I had when I was away from my laptop (it rang on the laptop occasionally) was missed, costing me untold amounts of lost business and ruining my responsiveness reputation with existing clients. This was just the beginning, though. What really bothers me about this company is that instead of addressing the very serious shortcomings in their service, seemed more interesting in fiddling with their business model to make the numbers add up for them and string out their venture capital a few more months. Having gone through a decision process to take on their service at the advertised price, they wrote to me saying that they had decided to retire the plan that I'd signed up and that by default I would be transferred to a significantly more expensive plan. I had already committed to changing the phone number on the website and all printed materials so this was incredibly inconvenient. The email contained some trite explanation about being better able to serve me, that's why they'd put the price up. Well, it didn't better serve me because, as mentioned, it didn't even work, and because being abroad and deeply into a project I didn't have time to figure out an alternative. When I finally got to porting my number out from Aircall, their incompetence was apparent. They had told me that they did not know who they had porting agreements with so I had to call around and find a provider by trial and error. I had no choice but to remain with them during the port (which will take two weeks) and they have refused to refund a single penny of the many hundreds of dollars I have paid. Did I mention that the service doesn't even work. Requests to their support department result in my receiving numerous bullet-pointed summaries of the situation. So I will conclude this with my own: The service doesn't work and you probably won't receive incoming calls on the app They believe they can change their pricing on a whim Once they have you into a contract they will do everything they can to squeeze as much money out of you as possible

Absolutely none. The only reason for going with Aircall was to receive calls on my phone, and this has never worked.

The full suite of features offered in this virtual PBX system provide a tremendous amount of value: - Flexible call distribution for quick dispersion among teammates - Call recording for those times when you can't write down as fast as they're talking! - Phone analytics which has helped my team optimize how we do business

Aircall is definitely value priced compared to some of the more permanent PBX systems, but it does lack in places: - Relative to similiar companies it is more expensive because it's based on user, not minutes (which can be advantageous if you spend a lot of time on the phone

Aircall has let us made us appear as a large and professional business that's been around for a long time. This has built trust with our customers and intern we've seen a ROI far beyond the cost of this service. With a host of different features being added i'm confident that even in the places where Aircall lacks, they will provide additional value in the near future.

Aircall can quickly be set up and configured in a matter of minutes. Adding new users, lines and voice-to-text means you can get started or make changes in no time. Ability to call and receive numbers, set up inbound numbers, new users and features make it an easy to use service for an administrator or an end user to use.

Lack of SMS Functionality can require you to look outside to other services, higher cost compared to alternative services makes it harder to recommend. Slow responses at times when support is needed. App issues (such as disconnections/distortions) do occur from time to time which can affect a 24/7-style business. Lack of any "hold/queue" system creates a negative experience as customers do not have an option to continue waiting if all other agents are currently on the phones.

Negatives: Billing issues can be timely to resolve with lack of updates. Positives: Very easy to expand your business as needed within minutes. I feel that many of these problems can be solved in the future, but to date they've been "coming soon" for quite some time with no additional updates. The higher cost compared to alternatives which do offer these features currently make it a hard decision for such a premium price.

Super friendly people, lightning fast support, good prices and integration with out CRM of choice (Pipedrive) make this an great solution. I also like supporting startups that challenge the established payers that rely on fixed-line telephony.

The MacOS app is unstable and crashes occasionally, and the iOS app is still rudimentary. Very frequent releases though, so things are improving weekly. Wished it tied into Pipedrive on the iPhone, so that pressing call would open Aircall and dial.

Aircall facilitates on-the-road usage, and cost-savings. Also love the different country numbers that allow us to serve customers wherever and the answering machine messages that are email to me.

When aircall is working, it is quite good for our business. The recording of calls function is useful for us to share between each other for feedback. The dashboard has a nice interface. Marc our salesperson was nice and friendly, and tried to genuinely help us.

Where do we begin? Aircall has been nothing but a headache for us. PRODUCT: - Quality call is SO poor. To the point we just gave up on using the application. Calls would drop out and our customers would complain they could not hear us at all. There would be at least a 2 second delay in calls, the lag was atrocious. Whenever we took this issue up with Aircall it was blamed on our internet. The speed tests they made us do proved our internet was perfectly fine. We use our internet for video calling daily and never have an issue. We have now been using Ring Central, which is also dependent on internet, and according to our users the difference is aboslutely shocking. We have not experienced any call quality issues with them, and they have a really good analytics section showing us the quality of each call. Unlike Aircall, where we had to submit a ticket for every single call that had an issue, and the response we got everytime was that it was our internet problem. - The mobile app lacks so many features. To answer a call you must answer through the aircall app. On ringcentral, if a call comes through on our phone, we can answer straight away through ringcentral without needing to press onto the app. - The dashboard had so many glitches. It could not even display the correct time we were making calls. I took this up multiple times with support and for weeks was told it was still being fixed. Integration with our CRM just did not work, our contacts never showed up on our dashboard or in the app. We brought this up many times too but the issue was just passed between support and never resolved. SERVICE: - Our onboarding person, Kathi, would listen to the issues we were experiencing, say she would get back to us, but not do anything about it till we chased her up multiple times. - Everytime there was an issue we were told to submit a support ticket. However, the support people would say the issue needed to be escalated and nothing would ever be done. - All issues we experienced were always blamed on us. Why were we always responsible for their poor software? PRICE: - Honestly would not even pay a dollar to use Aircall. For what we paid we got nothing. We paid so much for a software that didn't work. - On top of that- we upgraded our CRM by double the cost to accomodate the Aircall integration which didn't work. - We bought new phones as the Aircall app could only work on the "latest versions", not that it ever did anything. So to sum up, Aircall was an absolute waste of our time and money. Calls do not work through the inconvenient, underdeveloped app, and if for some miracle you're able to make a call, you and the person on the other line cannot hear each other. Service is horrible- they don't care about you. They pass you between each other as if you're not their problem. Don't make the same mistake we did. Use RingCentral or any other software, anything but Aircall.

none, absolutely none at all

I love how easy it is to add a new country number. As soon as you're ready to expand, you add the number and choose where it forwards to, and right away you can start taking calls.

I've been a little unsure of cost-per-call. I'd like to be able to track my current usage alongside costs within the app.

I span three countries with my services now, and besides having a local number for them to call me, I can also mimic the dial-tone of their home country, and mask calls made with the app to appear as if they are from their home country. As my business grows, their team features will also help tremendously.

Nothing. See negatives. Avoid at all costs.

1) Their service and customer service is rubbish. Every single call was poor quality. 2) Their apps don't work properly. 2) Their pricing is deceptive. You're charged way more than what you agree to.

Business phone calls