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CallHippo VoIP Providers logo
CallHippo
AI-Powered Business Communication Platform
4.4

( 286 )

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CallHippo Reviews: 4.4/5 — Solid Choice

CallHippo Overview
What is CallHippo?

CallHippo is a cloud VoIP-based virtual phone and communications system for businesses. It provides global/local/toll-free numbers, inbound and outbound calling, SMS/MMS, WhatsApp Business API, IVR, call routing/ACD, call recording, analytics/dashboards, softphone apps (desktop/browser/mobile), and optional AI-assisted features (AI voice agents, AI analytics). The product is offered as SaaS with tiered plans (including a free Basic tier) and add-ons for transcription and advanced AI capabilities.

Company CallHippo (Bueno Technologies LLC)
Year founded 2016
Company size 51-200 employees
Headquarters Claymont, Delaware, USA
CallHippo Categories on Findstack
Quo VoIP Providers logo
Quo
4.8
(1,677)
Starting at $17.00/month
Quo adds work phone numbers to your team's existing devices. No new hardware required; all you need is... Learn more about Quo
Ask Questions about CallHippo
What CallHippo is best for?
How does CallHippo compare to Quo?
What are the pros and cons of CallHippo?
CallHippo Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Email/Help Desk, Knowledge Base, Phone Support
Training Documentation, Live Online
Languages English
CallHippo Pros and Cons
Pros
  • Rapid cloud setup without hardware
  • Global reach with numbers in 50+ countries
  • Rich call center features (routing, IVR, predictive dialer, recordings, analytics)
  • Modular pricing with a free Basic tier
  • AI-powered features available as add-ons
Cons
  • Add-ons (AI, transcription, dashboard users) can substantially increase total cost
  • Free/Basic plan is limited; core call center capabilities require paid tier
  • UI language/localization beyond IVR is not clearly documented
  • Support and billing complaints reported in some Trustpilot reviews
CallHippo Features
Admin roles / permissions / access controls
AI-powered transcripts / summaries / sentiment analysis
API access / integrations
API / webhooks / developer support
Audit logs / activity logs
Auto Attendant
Auto attendant / IVR / call menu
Bots / AI agents support
Calendar sync / scheduling integration
Call analytics / dashboards / reporting
Call Barging
Caller ID
CallHippo Expert Review

CallHippo sells unlimited landline and mobile calling for $19 per user a month, and its AI Voice Agent add-on costs $45 — more than the most expensive plan on the page. That inversion is the thing to understand before you budget. The phone system itself is cheap and the ladder is honest: $19, $30 and $39 a user on annual billing, with a genuinely free tier underneath. But the six-product platform sitting around it is priced separately and per user, so the plan price is a floor. There is a second thing worth knowing before you compare: set the team-size selector to 50+ and every price on the page turns into “Contact Sales.” CallHippo publishes rates for teams of 1 to 49 and quote-gates everything above.

  • What it is: A cloud business phone system with AI agents, WhatsApp API, shared inbox and a parallel dialer.
  • Best for: Sales and support teams of under 50 who make high call volumes across countries.
  • Pricing: Free tier; $19–$39 per user/month on annual billing. Verified August 2026.
  • The honest catch: Numbers, SMS, CNAM and the AI agent are all billed on top of the per-user price.

What Is CallHippo?

CallHippo is a cloud phone system built for teams that call a lot — sales floors, support desks, collections — with virtual numbers in around 25 countries and the usual VoIP apparatus: IVR, call recording, routing, transcription, CRM integrations.

What it has become is broader than that. The pricing page now lists six products that stack: the AI Business Phone System (in Essential and Pro Suite editions), AI Agents, an Omnichannel Inbox, the WhatsApp Business API, and a Parallel Dialer. The company claims 5,000+ businesses.

The Findstack listing carries 286 user reviews at 4.4 out of 5 — one of the larger samples in this category and a solid score for business VoIP, which usually attracts complaints about call quality and support.

There is a 10-day free trial with no credit card, and CallHippo states you can cancel anytime.

How CallHippo Works

The Essential phone system has four tiers, priced per user per month. On annual billing, with US/CA numbers and a team of 1–4:

Tier USD EUR What it adds
Basic Free Free Pay only for numbers; voicemail, click-to-dial, business hours, smart failover, SMS/MMS, WhatsApp Business API, 2FA, desktop and mobile apps
Starter $19 €19 Unlimited landline and mobile minutes, forward to device, ring all devices, AI Global Connect, country blocking, 100 SMS, free Omnichannel Inbox, call logs (1 month)
Professional $30 €29 Call recordings, multilingual IVR, cascading call distribution, custom greetings, 500 SMS, AI voicemail transcription, lifetime call logs, role-based access, call transcription
Ultimate $39 €39 Smart DID routing, multilevel IVR, call blocking, holiday routing, CRM-based VIP routing, 1,000 SMS, SSO, custom integrations, dedicated account manager, 24×7 phone support

Enterprise requires a minimum of 50 users and is quoted.

Two structural notes. The free Basic tier is more generous than most — WhatsApp Business API, SMS and MMS, mobile and desktop apps and two-factor authentication at $0, with numbers billed separately. And unlimited calling starts at the first paid tier, so you are not buying minutes up the ladder; you are buying features.

CallHippo Pricing

CallHippo’s four Essential tiers on annual billing — Basic free, Starter €19, Professional €29 and Ultimate €39 per user per month, with region, team size and currency selectors above

The add-ons are priced like plans

Bar chart comparing CallHippo’s per-user prices: Dashboard User $15, Starter $19, Professional $30, Ultimate $39 and AI Voice Agent $45

Line the published per-user figures up and the shape of the real bill appears:

  • Dashboard User — $15 per user/month, for someone who needs web-app access but does not take calls
  • Starter — $19
  • Professional — $30
  • Ultimate — $39
  • AI Voice Agent — $45 per user/month

The AI agent costs 15% more than the top phone plan and 2.4 times the entry plan. If AI call handling is why you are looking at CallHippo, the phone system is the smaller half of your invoice, and a five-seat deployment on Professional with AI agents runs $375 a month rather than $150.

The other published add-ons are one-time or per-number rather than per-user, and worth knowing about because none appears in the plan price:

  • CNAM (your business name on outgoing caller ID, US only) — $100 one-time setup
  • SMS Services — from $3/month, subject to US and Canadian A2P registration
  • Spam Watch — $3 per number/month (US/CA), to monitor spam flagging
  • Remediation Service — $100 per number, to get a number un-flagged as spam

That last pair deserves a moment. High-volume outbound calling gets numbers flagged as spam; CallHippo sells both monitoring at $3 a number a month and remediation at $100 a number when it happens. That is a real operational cost for a sales floor, and it is honest of CallHippo to price it openly rather than pretend it does not occur — but budget for it if outbound dialing is your use case.

Numbers are billed separately and their price is not on this page

The free tier’s headline feature is “Pay Only for Numbers,” which tells you exactly how the model works: the per-user price does not include a phone number. Every user who needs a direct line adds a number cost, and that cost varies by country — the pricing page carries a phone number region selector with roughly 25 options, from US/CA and UK through to Nigeria, Vietnam and Saudi Arabia.

What the pricing page does not do is show you the per-number rate. For a product whose entire proposition is international numbers, that is the one figure most worth having before you commit. Ask for the per-number monthly rate in your target countries during the trial.

The annual discount is roughly what it claims

The billing toggle promises “Save 3 Months’ Cost,” which implies 25%. Measured in euros, where both cadences were visible:

  • Starter €25 → €19 is 24.0%
  • Professional €39 → €29 is 25.6%
  • Ultimate €55 → €39 is 29.1%

Starter falls a point short, Professional lands on it, and Ultimate beats it by four points — which is the rare case of a vendor understating its own discount. Worth noting the page defaults to the yearly view, so the prices you first see are already the discounted ones; if you plan to pay monthly, click across before you budget.

One quirk: CallHippo prices each currency separately rather than converting. Professional is $30 in USD and €29 in EUR — close, but not a conversion. Check your own currency rather than assuming the dollar figure translates.

Above 49 users, there is no published price

Set the team-size selector to 50+ and every paid tier changes to “Custom Pricing — Contact Sales.” The Enterprise tier confirms it with a stated minimum of 50 users.

So CallHippo’s transparency has a defined edge: full rates for teams of 1 to 49, and a sales conversation for anything larger. That is a common and defensible structure, but it means the published $19–$39 range describes small and mid-size teams only. If you are a 60-seat contact centre, none of the numbers on the page apply to you.

What actually decides your cost

  • Seat count, which is the base meter across every plan and add-on.
  • How many phone numbers you need and in which countries, a cost not shown on the pricing page.
  • Whether you want AI voice agents, at $45 per user — more than any plan.
  • Non-calling staff, at $15 each for Dashboard User access.
  • SMS volume, since allowances run 100, 500 and 1,000 by tier before A2P charges.
  • Outbound spam exposure, at $3 per number a month to monitor and $100 per number to remediate.
  • Whether you exceed 49 users, which moves you off published pricing entirely.
  • Billing cadence, worth 24–29%.

Who Should Use CallHippo

CallHippo fits a sales or support team of under fifty that makes a lot of calls and needs numbers in more than one country. Unlimited landline and mobile minutes at $19 a user is genuinely cheap for what it is, the international number coverage is broad, and the free Basic tier means you can put a WhatsApp Business API line and a mobile app in front of a small team at no software cost at all.

It fits badly for a company that wants one predictable invoice. Between per-user plans, per-user add-ons, per-number charges, SMS registration and spam remediation, this is a bill with several moving parts, and none of the parts is expensive on its own. It also fits badly above fifty seats, where you are negotiating rather than buying.

Honest Pros and Cons

What works well:

  • Unlimited landline and mobile minutes from $19 per user, not metered up the ladder.
  • A genuinely useful free tier — WhatsApp Business API, SMS/MMS, mobile and desktop apps, 2FA at $0.
  • 286 Findstack reviews at 4.4/5, a large sample for business VoIP.
  • Numbers in roughly 25 countries, with a region selector on the pricing page.
  • The annual discount slightly exceeds its claim on Ultimate — 29.1% against “3 months’ cost.”
  • 10-day free trial with no credit card, and cancel anytime.
  • Spam monitoring and remediation are priced openly rather than left as a surprise.
  • SSO, custom integrations and 24×7 phone support at $39, which is inexpensive for those features.
  • 50+ integrations including HubSpot, Salesforce, Pipedrive, Zoho, Zendesk, Slack and Zapier.

What to watch:

  • The AI Voice Agent add-on is $45 per user — more than the most expensive plan.
  • Phone number pricing is not published on the pricing page, despite numbers being the core product.
  • Non-calling staff cost $15 each as Dashboard Users.
  • Above 49 users every price becomes “Contact Sales”, with Enterprise requiring a 50-user minimum.
  • Spam remediation is $100 per number, and monitoring $3 per number a month.
  • SMS is capped at 100 on Starter, with A2P registration charges from $3 a month on top.
  • The page defaults to the yearly view, so the first prices you see assume an annual commitment.
  • Currencies are priced separately, not converted — Professional is $30 but €29.
  • Call recording and IVR start at Professional, so Starter is a dialer rather than a phone system.

CallHippo Alternatives and How It Compares

  • Aircall is the closest polished competitor, with a stronger integration ecosystem and a noticeably higher per-seat price.
  • Quo, formerly OpenPhone is simpler and cheaper for small teams that want a shared number and a good mobile app rather than a call centre.
  • Nextiva covers the full unified-communications stack for businesses that want voice, video and messaging from one vendor.
  • Grasshopper is the answer for solo operators and very small businesses wanting a business line on a personal phone.
  • RingCentral and 8x8 are the enterprise incumbents, and the right comparison once you are past the 50-seat line where CallHippo stops publishing.
  • Vida and LucroVox compete only on the AI-agent half, and are worth pricing against CallHippo’s $45 add-on rather than against its phone plans.

The honest comparison: on raw calling cost per seat, CallHippo undercuts most of the field, and its free tier undercuts everyone. Where it gives ground is in the number of separate line items you end up managing, and in the fact that its AI product is priced like a second subscription rather than a feature. If you want AI call handling, price CallHippo’s $45 agent against a dedicated AI voice vendor before assuming the bundle wins.

The Verdict

CallHippo is a cheap, capable phone system with a broad international footprint and an unusually good free tier. Unlimited landline and mobile minutes at $19 a user is a strong number, the 286-review score of 4.4 suggests it holds up in practice, and its annual discount is stated conservatively rather than inflated.

The complication is that the phone plan is one line on a bill with several. Numbers are extra and unpriced on the page, non-calling staff are $15, SMS registration is extra, spam remediation is $100 a number, and the AI Voice Agent is $45 a user — more than the top plan. None of it is hidden; all of it is separate.

Build your quote before your trial ends, not after. Count calling seats, non-calling seats, numbers by country, and expected SMS volume — then ask CallHippo for the per-number rate, which is the only material figure the pricing page does not carry. If you are a small team that mostly needs to dial, Starter at $19 is excellent value and you can stop there. If you want call recording and IVR, Professional at $30 is where the product becomes a phone system rather than a dialer. And if you are over fifty seats, ignore the published prices entirely — you are in a negotiation, and you should treat the $39 Ultimate rate as your ceiling rather than your quote.

FAQ

How much does CallHippo cost?

Four tiers on the Essential phone system, priced per user per month on annual billing: Basic is free (you pay only for numbers), Starter $19, Professional $30 and Ultimate $39 in USD, or €19, €29 and €39 in euros. Monthly billing runs about 24–29% higher — €25, €39 and €55. Enterprise requires a minimum of 50 users and is quoted, and setting the team-size selector to 50+ turns every price on the page into “Contact Sales.” There is a 10-day free trial with no credit card.

What does CallHippo charge on top of the plan price?

Several things, all published. AI Voice Agent is $45 per user a month — more than the most expensive plan. Dashboard User access is $15 per user for staff who need the web app but do not take calls. CNAM setup is $100 one-time, SMS Services start at $3 a month subject to A2P registration, Spam Watch is $3 per number a month, and Remediation Service is $100 per number to clear a spam flag. Phone numbers themselves are billed separately and their rate is not shown on the pricing page — ask for it during the trial.

Which CallHippo plan should I choose?

Starter at $19 already includes unlimited landline and mobile minutes, so if your team simply needs to dial, that is the plan and there is no volume reason to go higher. Professional at $30 is where it becomes a real phone system — call recordings, multilingual IVR, call distribution, transcription, lifetime call logs and 500 SMS. Ultimate at $39 is for organisations needing SSO, smart DID and VIP routing, holiday routing, a dedicated account manager and 24×7 phone support. Above 49 users you cannot self-select at all; Enterprise starts at a 50-user minimum and is quoted.

Is CallHippo’s free plan actually usable?

More than most. Basic costs nothing per user and includes voicemail, click-to-dial, business hours, a smart failover system, SMS and MMS, the WhatsApp Business API, two-factor authentication, and both desktop and mobile apps — you pay only for the phone numbers themselves. What it does not include is unlimited calling minutes, which start at Starter. For a very small team that needs a business line and WhatsApp presence more than it needs high call volume, Basic is a real option rather than a lead magnet.

Does CallHippo’s annual plan really save three months’ cost?

Close, and on one plan it does better. “Save 3 Months’ Cost” implies 25%, and measured against the monthly rates the actual savings are 24.0% on Starter, 25.6% on Professional and 29.1% on Ultimate — so Ultimate beats the claim by four points. Note that the pricing page defaults to the yearly view, meaning the first figures you see already assume an annual commitment; switch to Monthly before budgeting if you do not intend to pay up front.

Last reviewed: · Our methodology
Founder & Software Review Editor
Axel Grubba is the founder of Findstack, a B2B software comparison platform, with his background spanning management consulting and venture capital where he invested in software. Recently, Axel has developed a passion for coding and enjoys traveling when he is not building and improving Findstack.
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Last updated: November 01, 2026
CallHippo VoIP Providers logo
286 CallHippo Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Feb 18, 2020
 Source
Overall Rating:
4.5
Dr. Nancy A. avatar
Dr. Nancy A.
Senior Clinical Data Coordinator
Share
"Commendable Customer Service"
What do you like best about CallHippo?

I would like to send my appreciation for the good customer support provided by Jayesh today. He managed to solve my issues. Jayesh has been very helpful and patient with me, really appreciate it.

What do you dislike about CallHippo?

none so as to mention, like the service provided

What problems is CallHippo solving and how is that benefiting you?

Adding credits

Small Business (50 or fewer emp.)
Feb 13, 2020
 Source
Overall Rating:
4.5
DT
Danny T.
Founder
Share
"Superb service and system"
What do you like best about CallHippo?

Manish and Jayesh were excellent in providing me the service to get started. Although the system is easy to use, they helped my from start to finish with setting up our account and configuration.

What do you dislike about CallHippo?

No complaints at all. Excellent job and service

What problems is CallHippo solving and how is that benefiting you?

Setting up our phonenumbers and connecting them to the right people.

Small Business (50 or fewer emp.)
Jul 09, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great product for start-up businesses "
What do you like best about CallHippo?

The CallHippo app is great for a business that needs to do business in the U.S.A., that does not have an actual presence there.

What do you dislike about CallHippo?

The cost of the subscription is fine. When you need a toll-free number it is an added cost that adds to the expense when starting up.

What problems is CallHippo solving and how is that benefiting you?

I like the fact that my toll-free number is shown when I call back. I did not have that with Sonetel or with my Virtual Office providers.

Small Business (50 or fewer emp.)
Mar 03, 2019
 Source
Overall Rating:
4.5
IS
Info S.
Shahezad P
Share
"Very cheap price and high quality voipcalling service provide"
What do you like best about CallHippo?

It's very good Voip service in the market Easy to use and rates are very low. Support is very good get response asap from server team.

What do you dislike about CallHippo?

Nothing which I did like. All are good services are very good. Everything is good from this service provider as their is nothing which i dislike about the service. its very good as compared other other services provider in market.

What problems is CallHippo solving and how is that benefiting you?

Support team is very helpful available to solve any issues. upport is very good get response asap from server team. Its very easy to setup my Voip phone with Call-hippo and i can use this in smartphone as well when i cant use Voip phone from my office.

Mid Market (51-1000 emp.)
Aug 16, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Best PhoneCall Manager "
What do you like best about CallHippo?

Call hippo is a great tool that is helping me a lot to sort out my telephonic call, means to whom I have to call and from whom I have been receiving call.it has a great user friendly interface and take very less time to install and it's very cost effective.whenever we got some issue we can easily connect with support and get the solution within few minutes.

What do you dislike about CallHippo?

I didnot find any drawback from it apart from sometime it get grey screen while opening it from the app.

What problems is CallHippo solving and how is that benefiting you?

We can easily connect with the customer and maintain a record of the same.

Small Business (50 or fewer emp.)
May 05, 2017
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"CallHippo Allows Me To Work From Anywhere!"
What do you like best about CallHippo?

When we decided to go with CallHippo, we were amazed that it took like 3 minutes to set up. It includes variety of features that allows offices to present themselves professionally, especially the feature of voicemail is very useful. The Virtual Phone System is available on Android platform as well, So the calling process becomes mobile. After conducting an extensive research and analysis, my team highly recommends CallHippo as the most affordable Virtual Virtual Phone System for offices of all sizes. CallHippo was chosen from a pool of hundreds of business Virtual Phone Systems that we had considered. So far our experience with the system has been great and it is definitely a reliable Virtual Phone System for SMBs like us.

What do you dislike about CallHippo?

Waiting for the Apple iOS mobile application

What problems is CallHippo solving and how is that benefiting you?

Phone communication is clearly a very important aspect of our customer relationship. With CallHippo we have a reliable tool to support and help our customers day after day.

Small Business (50 or fewer emp.)
Apr 08, 2017
 Source
Overall Rating:
4.5
ML
Merimal L.
Project Manager
Share
"Calling Made Easy"
What do you like best about CallHippo?

I had heard about CallHippo from a friend, who used it to simplify the work procedure of her sales team. Today, after using it for a year, I have the same opinion like her. It’s an excellent virtual calling system that helps me to streamline communication and maintain consistent connectivity with my clients and in-house team. It also provides real-time call data and live recordings.

What do you dislike about CallHippo?

Still, I have not faced any major problem by this tool.

What problems is CallHippo solving and how is that benefiting you?

We have solved many issues using CallHippo, most importantly we have become more efficient and productive with our customer support team

Small Business (50 or fewer emp.)
Mar 31, 2017
 Source
Overall Rating:
4.5
AN
Ananya N.
Sales Manager
Share
"Best Way To Connect!"
What do you like best about CallHippo?

The most wonderful virtual phone system in my opinion, CallHippo is a fully compact software, equipped with customization features, easy-to-use technology and dynamic modules. Using this, I can maintain consistent communication with my valuable clients, who are present all around the world. Not just clients, I can also communicate with my team and track their performance, from time to time

What do you dislike about CallHippo?

Yes scope of improvement is there. And I am really happy with it.

What problems is CallHippo solving and how is that benefiting you?

With running a small business it is always difficult to have cost effective phones without costing us a fortune on equipment and line rentals. CallHiipo provides this at a very affordable rate, allowing us to look bigger and more professional like bigger companies in our industry.

Mid Market (51-1000 emp.)
Mar 08, 2017
 Source
Overall Rating:
4.5
SC
Smith C.
Assistant Manager
Share
"Easy Setup & Affordable Pricing"
What do you like best about CallHippo?

Customization, dynamic modules and user-friendly technology are the main reasons for choosing CallHippo over any other phone system. I have been using the software for quite some time now and going by its analytics and real-time recordings, I am at my best. From live interactions with my worldwide clients to my team conferences; I am now addicted to CallHippo. I also use the software to track customer communications. It is extremely cost-efficient and is of great purpose to my business.

What do you dislike about CallHippo?

To be honest, I am pretty happy with CallHippo.

What problems is CallHippo solving and how is that benefiting you?

We just needed an easy system that lets us route calls to our team around the world really easily no matter if we're travelling.

Mid Market (51-1000 emp.)
Jan 31, 2024
 Source
Overall Rating:
4.0
AS
Ali S.
Founder
Share
"Easy to use service"
What do you like best about CallHippo?

Customer support and ease of use. It was nice.

What do you dislike about CallHippo?

I don't have a comment here. I'll share it if I have one.

What problems is CallHippo solving and how is that benefiting you?

calling outside my country which benefits me in solving issues with softwares that I use.

Small Business (50 or fewer emp.)
Dec 18, 2023
 Source
Overall Rating:
4.0
KS
Krunal S.
Founder
Share
"Calling experience is good and I liked the feature of call recording."
What do you like best about CallHippo?

Call recording feature is good and also connectivity.

What do you dislike about CallHippo?

Facing issue while using WhatsApp and connectivity issue sometimes.

What problems is CallHippo solving and how is that benefiting you?

I need help in solving issue with WhatsApp Business which would really help me in staying with Call Hippo.

Small Business (50 or fewer emp.)
Sep 06, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Alfiya"
What do you like best about CallHippo?

It helps us do business smoothly and a great chat support team

What do you dislike about CallHippo?

Sometimes even if I change the providers, calls still do not get through

What problems is CallHippo solving and how is that benefiting you?

There were many automated tones while dialing Thailand region. Now it is solved although if problem persists, I will get in touch again

Mid Market (51-1000 emp.)
Jun 24, 2022
 Source
Overall Rating:
4.0
SM
Sreekanth M.
Assistant Manager Administration & Hr At Synfosys Business Solutions Ltd
Share
"Helpful and Supportive"
What do you like best about CallHippo?

support -chandrak bhat Call hippo has supported in case we had any technical issues quite promptly, but few times it was time taking

What do you dislike about CallHippo?

Nothing Much. All fine till now. Certain issues took longer time than expected and happened after multiple calls and follow ups

What problems is CallHippo solving and how is that benefiting you?

Support team has been helpful. It helped in matcing the clients SLA's

Small Business (50 or fewer emp.)
Jun 23, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Overall experience is good."
What do you like best about CallHippo?

Especially customer/tech support is excellent. Vishali Pandita and Vijay Thakur has been very prompt in resolving issues

What do you dislike about CallHippo?

Nothing as such faced till now. Nothing is missing. Everything is working properly. Adding premium features to starter packages. Pricing package could be improved.

What problems is CallHippo solving and how is that benefiting you?

Making business calls to USA and Canada at a very affordable plan compared to other competitors in the market. This increased our productivity to a good level.

Small Business (50 or fewer emp.)
Jun 16, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great customer service from Amrik regarding Online Support -"
What do you like best about CallHippo?

Amrik was very knowledgeable and insightful. Took me step by step pf what I needed to do and what functionalities I can have on my current plan. I had more than 1 issue/question and they were explained very well. I came off the call happy

What do you dislike about CallHippo?

Didn't realise there was a video chat function/Zoom. If I did I would have called support earlier. Don;t like that this form is asking me for a screenshot of me logged into the account

What problems is CallHippo solving and how is that benefiting you?

Customer service line for our business

Small Business (50 or fewer emp.)
Apr 08, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Love this app: does what it says on the tin and calls are super cheap!!!"
What do you like best about CallHippo?

I have been using CallHippo for almost 2 years and I really cannot complain. The annual fee has remained the same and so has the service. Calls per min are super cheap whether you call landlines or mobiles (in Europe) and customer service is great. I contacted them today and Owais Mirza, one of their customer agent, was super efficient and friendly as always CallHippo's agents I deal with. So, really cannot complain. Love the app and the fact that I can use CallHippo from a desktop too. I highly recommend it.

What do you dislike about CallHippo?

The fact that I cannot call someone in the UK and that I have to use the chat functionality. I am glad however their online customer support is very responsive. I am sad also to see the prices have drastically increased as if I was to recommend a client to join today, the new offering is way more expensive. I am just glad I subscribed when I did, 2 years ago.

What problems is CallHippo solving and how is that benefiting you?

I had received an email saying you guys were sad to see me leave, so I panicked as I have no intention of stopping your services. Turns out that this was a technical glitch according to Owais Mirza and that I should ignore the email. I made Owais Mirza confirm my renewal date which is indeed in September this year. I was therefore reassured.

Small Business (50 or fewer emp.)
Feb 10, 2022
 Source
Overall Rating:
4.0
SA
Sajid A.
Head Of Growth, Bbds
Share
"Sumit has been really helpful and onboarding was quite breeze"
What do you like best about CallHippo?

very easy to use, and easy to get international nos

What do you dislike about CallHippo?

Nothing as of now, will tell you if required

What problems is CallHippo solving and how is that benefiting you?

international calling is quite easier with callhippo

Small Business (50 or fewer emp.)
Feb 07, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"A very powerful telephony tool"
What do you like best about CallHippo?

CallHippo seems to have a never ending list of integrations and features. It definitely strikes me as one of the more powerful telephony tools out there. From CRMs to project management tools, it seems to integrate with any kind of workflow.

What do you dislike about CallHippo?

While it's extremely powerful, for certain use cases, that can be a little bit overwhelming. CallHippo's deep functionality can be a bit overwhelming for those seeking a simple tool.

What problems is CallHippo solving and how is that benefiting you?

When we started with CallHippo, one of the most attractive features was its pricing. That has since changed, but so has its feature set. It's grown exponentially more powerful, and will easily handle the telephony requirements of businesses of any size.

Small Business (50 or fewer emp.)
Feb 04, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"The response received from the support staff is immediate and satisfactory"
What do you like best about CallHippo?

the instant revert from the support team. I had an issue with the payment and VIJAY THAKOR helped me resolve my issue within no time. I am thankful

What do you dislike about CallHippo?

process seems bit confusing to understand

What problems is CallHippo solving and how is that benefiting you?

calling facilities. The support team like Vijay Thakor is verysupportive and helps in solving the issues immediately

Small Business (50 or fewer emp.)
Jan 26, 2022
 Source
Overall Rating:
4.0
MK
Mustafa K.
Cybersecurity And Support
Share
"Great Customer Support (Vidhi)"
What do you like best about CallHippo?

The most that I liked best is the timely response as well as the fact that they were able to solve my problem every single time. Avery cooperative staff and well-mannered.

What do you dislike about CallHippo?

Nothing so far. Other than that the service was great.

What problems is CallHippo solving and how is that benefiting you?

I was trying to get signed up and purchase a number of my liking.

Small Business (50 or fewer emp.)
Nov 24, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"The support from VIJAY THAKOR was very helpful and got some nice cost saving suggestions"
What do you like best about CallHippo?

The support is very quick and there is no wait. Vijay did a screen share within a minute and fixed the problem himself. He seemed very knowledgeable in the internal working of the system, unlike other support agents I interacted with. Vijay also gave me cost-saving advice which was really helpful.

What do you dislike about CallHippo?

I have been facing a call forwarding issue (my fault) but it was unresolved for a long time. After the first screen share session with Vijay, it got resolved. Not only the web dialer issue but also the mobile app.

What problems is CallHippo solving and how is that benefiting you?

I can be in any country and still receive calls on my android app without paying for the roaming charges. My actual number can keep on changing but callhippo's number stays with me wherever I go.

Small Business (50 or fewer emp.)
Nov 15, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"New Customer"
What do you like best about CallHippo?

Owais helped me in the support department and was awesome!

What do you dislike about CallHippo?

Nothing yet. I am still in my first week and will update this later.

What problems is CallHippo solving and how is that benefiting you?

Dialer for Pipedrive

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Hazra was great in assisting with my issue"
What do you like best about CallHippo?

easy to use UI and friendly support staff

What do you dislike about CallHippo?

Call script text blocks could be bigger.

What problems is CallHippo solving and how is that benefiting you?

sddsds

Small Business (50 or fewer emp.)
Sep 17, 2021
 Source
Overall Rating:
4.0
SK
Siddiq K.
M Anager
Share
"1 year long customer, bad support (resolved)"
What do you like best about CallHippo?

Good and reliable service Sms and calls are also on time. Easy to use platform

What do you dislike about CallHippo?

I’m an year old subscriber and I have to say they support is very poor. I got an email saying that my subscription has been canceled and number released (I did not cancel the subscription) I got in touch with support they told me that they can reinstate the number but I’d have to get a new subscription with a new number and then they would update it to the old number on the backend, I got the new number (and paid $118 for an yearly subscription) After about 24 hours they changed the number to the old one. A day later I received an email from support to provide verification, despite being a verified customer. However I provided the verification and support responded that verification was successful but I still couldn’t access my account. So got in touch with support again. They said they will get back to me within 24 hours, 4 days later still no response. Got in touch with them again tonight and they said the same 24 hours thing. For anyone interested, I can share the support transcripts. Update: Support reached out and resolved my issues and were able to restore the number that was important along with 2 years of free unlimited user access.

What problems is CallHippo solving and how is that benefiting you?

Business telephony

Mid Market (51-1000 emp.)
Jun 23, 2021
 Source
Overall Rating:
4.0
Mohit G. avatar
Mohit G.
Strategic Alliances Specialist
Share
"Nice Calling Software for Startups and service centers"
What do you like best about CallHippo?

The user interface is really nice and they have a server switch option if the server goes down. I also loved the call quality.

What do you dislike about CallHippo?

They have a lot of features and it is a bit complicated to understand them all. Sometimes the call ends but doesn't give a disconnect tone.

What problems is CallHippo solving and how is that benefiting you?

Our service team uses it to be in constant touch with our customers and help them understand our platform. We also use it for our outbound and inbound lead generation efforts.

Small Business (50 or fewer emp.)
Jun 07, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great experience using Call Hippo."
What do you like best about CallHippo?

I have a very good experience with Call Hippo. It helps me and my sales team manage the calls and messages. They always give us good service, and they have very friendly and helpful customer service. Thanks Vijay!

What do you dislike about CallHippo?

Sometimes the system is a bit lagging to receive calls, but you will only need to re-log in, and it will back works again.

What problems is CallHippo solving and how is that benefiting you?

I was unable and so difficult to track call history with different apps, but i found it easily managed by Call hippo

Mid Market (51-1000 emp.)
Jun 02, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"User Friendly and Excellent Features"
What do you like best about CallHippo?

The user interface is very simple, the dialer gives a Phone UI and the dashboard is pretty simple too. Call Hippo also provides multiple numbers if there is a network fluctuation, which is a great feature!

What do you dislike about CallHippo?

There are certain technical difficulties at times. The call disconnects abruptly in the middle or does not get connected at all at times, even with a very fast internet connection.

What problems is CallHippo solving and how is that benefiting you?

We are using a US phone number to contact our clients globally.

Enterprise (> 1000 emp.)
May 28, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"I had a dialer blank issue. Thankfully Shubhi from the support team had helped me through the issue."
What do you like best about CallHippo?

I had a dialer blank issue. Thankfully Shubhi and her team had connected with me via zoom and sorted the issue. She had also showed me how to resolve the issue next time it occurs.

What do you dislike about CallHippo?

Less user friendly. And your feedback survey is way too long that people would stop giving reviews

What problems is CallHippo solving and how is that benefiting you?

Dialer blank issue

Small Business (50 or fewer emp.)
May 04, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"support staff is good understand what the question.need to call hippo upgrade more features"
What do you like best about CallHippo?

Mayur Shrivastav has helped me to gets to my setting in a very, very polite manner.

What do you dislike about CallHippo?

Call hippo doesn't have the option of sending picture messages and multiple numbers messaging options.

What problems is CallHippo solving and how is that benefiting you?

sending picture messages and multiple numbers messaging options.

Small Business (50 or fewer emp.)
Apr 16, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"They're trying their best but their customer support workflow needs work."
What do you like best about CallHippo?

Signing up process was very quick and easy. Sales team personally connects with every user.

What do you dislike about CallHippo?

There were problems getting my account started. Support staff said they activated my number when they did not. But they did fix this once problem was found. However, the support team and sales team are siloed, causing me a lot of frustration and unnecessary back and forth. Luckily, the sales rep is very determined to make every customer's experience count.

What problems is CallHippo solving and how is that benefiting you?

I needed international numbers so clients can reach me in their locale easily.