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CallHippo Reviews: 4.4/5 — Solid Choice
CallHippo is a cloud VoIP-based virtual phone and communications system for businesses. It provides global/local/toll-free numbers, inbound and outbound calling, SMS/MMS, WhatsApp Business API, IVR, call routing/ACD, call recording, analytics/dashboards, softphone apps (desktop/browser/mobile), and optional AI-assisted features (AI voice agents, AI analytics). The product is offered as SaaS with tiered plans (including a free Basic tier) and add-ons for transcription and advanced AI capabilities.
| Company | CallHippo (Bueno Technologies LLC) |
|---|---|
| Year founded | 2016 |
| Company size | 51-200 employees |
| Headquarters | Claymont, Delaware, USA |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Email/Help Desk, Knowledge Base, Phone Support |
| Training | Documentation, Live Online |
| Languages | English |
CallHippo Pros and Cons
- Rapid cloud setup without hardware
- Global reach with numbers in 50+ countries
- Rich call center features (routing, IVR, predictive dialer, recordings, analytics)
- Modular pricing with a free Basic tier
- AI-powered features available as add-ons
- Add-ons (AI, transcription, dashboard users) can substantially increase total cost
- Free/Basic plan is limited; core call center capabilities require paid tier
- UI language/localization beyond IVR is not clearly documented
- Support and billing complaints reported in some Trustpilot reviews
Compare CallHippo with other popular tools in the same category.
Their customer service and onboarding was very smooth. Rates are very fair and the system is easy to learn.
Nothing, really. Ideally there should be SMS but that's our country's regulation that prevented that.
It was for lead generation validation and it is going well
Dashboard and interface is very cool and there are a lot of integrations and API's
They must provide a direct customer support number where a customer can call directly
Well it's a long story, it's helping me grow my business and that's all
Customer Service is very responsive especially the chat service.
Their Apps should be more user-friendly so they will have less difficulty understanding the app
Internal and External Communication
The quality of calls are great. there is no disturbance
If our calling numbers can be integrated, It gives us better pick ups
Analytics of calls, Recordings of conversations for our own improvement
We have a monthly subscription and and top up as well. Its used by our customer service team to quickly respond to customer calls and messages. I find it very useful to manage customer interactions.
Single login restricts use. Need to buy more but there is no need for our business to buy moe.
We have a 24x7 call center and CallHippo helps us resolve customer queries quickly. We haven't had any issues with downtime at all.
Easy to use software with a great calling quality
Sometimes the application crashes in phone
It is helping me interect with US people.
Amazing support provided by Jitendra Keswani and the easy to use interface.
Nothing as such .........................
Easy calling and monitoring.....m
My whole experience has been amazing, Jitendra suggest me this software for my business and i am very much happy with the service, i finally found my all solution.
I haven't noticed anything yet, everything is as per my requirement
Call recording, tracking calls, keeping history, i can observe performance,it help us to improve call quality in many ways
Features like ACW was really helpful. happy to use.
SMS survey should be added, as it is most important feature, just like how i am giving a feedback as a customer, so this needs to be considered and added for the users.
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The features to record calls, get messages and download the logs has to be the main qualities I like and use.
There are some bugs here and there, calls drop suddenly.
Calls with international clients and prospects in various regions.
