RingCentral MVP Reviews: 4.0/5 — Solid Choice

I am located offshore and Ringcentral was able to help me communicate with my Client located in the US. Smooth transaction during application and clear lines.

Downside is the application to enable SMS, took a while for the application to be processed.

Right now my concern is the SMS activation for the toll free numbers to be used by my CLient. Ringcentral always gives an update on the status

complete admin dashboard, tracking abilities, recording ability

its a little hard to setup, the dashboard can be little easy to hover around, else its great

recordings, call tracking and then improving communication

I love that we can choose where the phone call should be sent, how the phones ring and easily forward calls when needed. Game changer for our business. We previously had an answering service, not only are we saving money but we are also more hands on with our clients.

My only complaint so far has to be the amount of spam calls we get. I'm not sure how these could be filtered out better but I am hopeful this improves over time.

It has solved our issue of answering the phone faster and getting in contact with our customers much sooner than our previous answering service. We have been much more personable with our customers as we have very much enjoyed!

Easy to contact and to reach a real employee there.

There were no issues with our interaction

Getting an employees phone activated

Great customer service, super helpful, everything went smoothly when setting up the account.

Was having trouble being automatically logged out of the app when using it on my phone but it seems to be working better now.

We are able to have calls transfer to specific technicians from our main line.

I've been a user of RingCentral for almost a decade. When I recently sold my business, I looked around for an alternative for my new business. But RingCentral MVP was simply the most robust and most affordable for a small business. And the customer support to open the account and transition my number was seamless and frictionless. Customer support made it so easy and the follow up was great.

For my small business, all is working well.

I was looking for a system that aligns with my professional brand, but is convenient to use, mobile, and affordable. RingCentral checked off all the boxes.

How reliable they are, as well as how fast of a response they give. They always provide amazing customer service.

I don't dislike anything at all. They always help me with every matter that needed definitely would recommend them

I am not too sure with this question

The user friendly platform, quick customer service response, and great sales service was what drew us to using Ring Central MVP. Will definitely be recommending.

Ring Central does not have a lot of downsides, the only things I can think of is the setting of the automated machine when you first have someone dial in. It can be a little difficult to set up.

We are an insurance firm that is constantly getting calls that our CSRs must service for our clients. With the help of ring central, we can facilitate it easier and make it efficient.

The features in here are fantastic! Messaging, video, and phone, including SMS. You can easily navigate to find what you need, see all of your messages in one place.

The only thing I would change, is the ability to monitor callers participation in a visual aspect.

I can easliy see what all of the people on my team, and the entire company are doing on the phone, monitor, record, and download calls.

One of the key strengths of RingCentral MVP is its user-friendly interface, which makes it easy for employees to navigate and utilize its various features. Whether it's initiating video meetings, sending instant messages, or managing voicemail, the platform offers a streamlined experience that enhances productivity and collaboration.

The international calling prices plans are not very competitive when comparing to other offerings beyond Whatsapp etc.

The video conferencing feature of RingCentral MVP is particularly impressive. It supports high-definition video and audio quality, allowing for clear and seamless communication between participants. The platform also includes useful features like screen sharing and recording, making it ideal for both team meetings and client presentations.

User-friendly and easy to set up. I don't have to call support whenever I want a change made.

I want a quicker response time on chat support. However, it is not something we use often.

RingCentral gives me, as the administrator, all the tools at my fingertips. I can usually solve any problem that arises on my own without calling support.

Very user-friendly and able to find where features are located. And able to separate teams on the phone system and cross over to work other team if you need to be able to switch.

Nothing so far. I am testing the background noise reducer and not sure if it is working correctly.

Offer a smooth call process for our team so that we can transfer without issues and share calls, along with being able to offer webinars and video calls all in 1 place.

The very user-friendly and onboard team is very efficient. Love having the softphone and app both available to use.

Better distinction between the main number and other numbers

We were trying to combine our 2 companies to be under 1 phone system and able to transfer calls between the 2 and use forwarded between the 2 numbers.

I like that I only have to have one phone for all of my calls.

There is nothing about RingCentral that I dislike.

RingCentral allows my company to be on the go and have communication while on the go.

I like how it's a secure, intuitive communications service.

The only complaint is that when you schedule a video meeting with specific dates through Ring Central, when it transfers over into Outlook, the date changes so you have reinput the correct dates and times for the meeting. For some reason, Outlook changes the dates and times that you have set up in ring central.

Ring Central constantly tries to improve their product.

The best feature about this platform is that you can use this tool for calling from any of your devices like your cell phones, landline on your table and even from your laptop or pc. Also this platform allows you t immediately text your clients in response to their problem. Best tool for startup and small , medium sized businesses. Affordable to everyone.

Not able to integrate this software or application with the fax machine for sending documents via fax to the vendors or clients. Limited options for webinar and video conferencing.

Connecting through messages and video chats to our clients for solving their issue. Intuitively tracking optimization of sales and services we provide to our customers. Connecting with vendors and sharing invoice to them.

Integrating RingCentral gave me the ability to not have to use my personal cell phone while making sales calls, which really helped keep my work and personal lifes seperate

sometime ring central pop up wouldnt come up but it would still make calls which would cause me to have to reset my computer to get a call to stop ringing or it would ring and not allow me to answer

it's allowing me to keep work and home life separate, it also gives me the ability to change up my numbers if needed to change up my calling abilities for people who might be avoiding my calls

This company is very efficient, an.We contacted them about the office intercom and its working perfectly, we are delighted with the quality and service. Thank you

there is nothing to dislike about this company

Intercom Issued fixed

The customer support and ease of use to grow the team

I have not been able to compare to other companies and what to dislike

virtual extentions for the team and able to reach each other across borders

Ringcentral is adept at provinding communications features that make working together seamless. Some of the features i like are team messaging, unlimited internet fax and document sharing

Myself i took time to learn how to use call handling features like whisper and barge

Makes communicating via messages, video and phone calls easy

QUe puedes trabajar en equipo de manera remota e ir actualizando a traves de conferencias virtuales, llamadas, correos, etc Y evitas dar tu numero personal ,

Que si no tienes la aplicacion es dificil de tener el segumiento y tiene costo

Me puede ayudar a beneficiar el trabajo con la versatilidad del uso eficiente con las distintas herramientas

Great pricing, it makes it easy to get started because the price depends on the size of the team

Call quality could be better. Sometimes it's hard to hear the other person.

RingCentral offers voice calls and messages for all our staff for an affordable pricing

Ring Central is the perfect way to utilize cellphone functionality using wifi signal at home.

There is nothing to dislike about Ring Central.

I have terrible cell signal in my remote part of the state. Ring Central uses wifi for calling/texting, eliminating that problem.

RingCentral is very easy to set up phone system. Startup businesses can have their business phone created in minutes. It is widely supported across devices and has all the features that a modern VoIP system should have.

There is very little to dislike about RingCentral. Generally, it is working fine behind firewalls but certain ports need to be open if there are very restrictive rules in place.

We use RingCentral as our main phone system at Synchronet. Customers are able to contact helpdesk support and be transferred to the appropriate team or engineer. We also have huddle groups for after-hours support.

The phone calls are clear, and the phones are easy to use.

I have not noticed any issues with our phones since switching.

We were able to replace our original phone lines with this service, our phone calls are clearer, and we experience fewer dropped calls and static.

The best thing about ring central is that it is all in one integrated platform in which calls can be dailed...video calls can be scheduled..can set up voicemail for calls which other apps dont provide

There is nothing to dislike about the application however the navigation to certain options such as setting up voice mail and synchronisation of contact list can be made a bit easier

Its a all in one erp solutions that provides solution for calling(business development, customer support)mailing, video conferencing etc rather than using mutiple app

I really love how easy it is to organize my work contacts and keep them separate from the personal ones on my phone. The caller id is fantastic and I love that I can use it on my phone or computer.

Honestly can't think of too much. I wish there was a way to bulk important contacts. That would make my life so much easier but otherwise I'm really happy with it

This helps me a lot with work life balance so things stay separate in my life. It is super user friendly and makes me feel like I can get things done without compromising on missing out

Setting up the RingCentral environment overall was extremely easy thanks to guided support offered by their implementation team. MVP is super easy to use and deploy. Our users are extremely satisfied with the user experience thus far.

Honestly, the experience has been smooth overall. We haven't gotten any bad feedback from our call center team. The user experience is easy to get used to, and the MVP tool does what we expect from it. No complaints so far!

The only thing we're working on is getting users familiar with call transfers. They've been having difficulties getting used to that one feature. Aside from this, I can't say we have anything else that we're solving aside from meeting our clients' needs.

The all-in-one nature of RingCentral MVP allows me to have one app running to take calls, send internal messages, and host internal/external video conferencing.

There is not a lot to dislike. They actively develop improvements and new features for the product, which translates to frequent updates and occasional UI changes that take some getting used to. But it is hard to be upset about a company improving its product.

Communications across the enterprise. We used another solution that pulled an 11th-hour bait and switch on us during license renewal. The decision was made to take a chance on RingCentral, and in a very short amount of time, they had us set up, trained, and using their product before our license had expired with their predecessor.

Ring Central is super easy to use. The straightforward interface makes the user feel like they are in control with necessary information at their fingertips. With this software managing all of your comunications, it frees you up to forward your business strategy.

The only real downside to using this product, as with any VOIP, is that you have to have the internet to use it. If your internet goes down, it does cost you some time on the phones, but it comes right back after the net comes up!

Using one program to manage all communications is great. You can do talk, text, video, conferencing, and more in one place with one click! You don't realize how much time you spend going back and forth on different programs or devices to solve your business's problems.