RingCentral MVP Reviews: 4.0/5 — Solid Choice

-Tons of features included in each plan -Easy to use admin portal -Reliable service and support

-Lack of local dial-in numbers for conference calls in many area codes -Doesn't work well with certain large scale fax machines

-Complete and easy control of phone system/IVR for all members of the team despite virtual office setup

I love the fact that you are able to switch office location from one area to another and have your phones back up and running in no time. Unlike some other phone companies who will take weeks to get a technician to come do your installation. RingCentral Supports an IVR (Automated system) that you can setup for your callers to choose different extensions etc. You an access your voice mails easily. You could even setup a mobile app that routes calls from your extension to you mobile phone just in case you have to be on the road.

RingCentral is not the cheapest solution to your phone problems so if you are strap for cash it might seem a little costly.

This has reduced the setup time are relocation. We did not have to wait an extended time to get our system up and running. It is VOIP (Voice Over IP) the need to have several phone lines from a phone company was not necessary.

Ability to add extensions for multiple staff members with the flexibility for each to set open hours, call forwarding to mobile, personalized greetings and vacation settings.

The menus are deep and knowing how and where to go can be difficult in the beginning.

Our staff was very mobile and not everyone had a desk. Ring Central allowed staff to receive calls no matter where they worked and to make calls via the app without exposing their personal phone number.

Ease of use, annual billing (forget about it for 11 months), remote setup of extensions, voicemails in my email. Reliable.

Setting up speed dials is a little cumbersome on RC phone, phone cycles out too quickly if I don't dial fast enough.

My staff is all remote; this is so simple to allow them to use their own lines, but be extensions on mine.

I love that I can transfer calls to someone even when they are several miles away!

The iPhone app can be glitchy when trying to text.

Being able to transfer calls to remote office staff, being able to share screens during a meeting, caller ID.

Lots of options on calls (park, add call, etc.). Easy to use UI.

Probably more an issue with my Mac, but occasionally when I restart my computer, I also need to reinstall the app. Call quality also not always crystal clear, but could be an issue with my microphone.

None.

Customization for each user that the user can set up themselves. Call logs, call recording, multiple ways to handle calls

Not always as intuitive as it should be. For example, setting up a new user with a new phone is not intuitive. They are multiple ways you think would be right, but only one is right and won't charge you more.

We wanted to be able to track and record calls, along with having a more reliable phone system. Our agents can take calls on their mobile using the app, on their computers, or on their phones. The texting feature has been wonderful also.

What I love about Ringcentral is that all the features they offer, actually work as expected. Too many times companies will advertise a feature, but then it ends up being only a half measure in practicality. This is saying something considering the amount of things you can do with a Ringcentral account. Call parking, forwarding, grouping, multi level IVR, etc. The control panel to set things up for both admins and individual users is also quite intuitive. Maybe a little overwhelming at first, but once you click around for 5 minutes, making changes exactly how you want them becomes natural. Changes are instant too. Which is great as you can test new call flows and features without worrying about taking your system down for an extended period of time. Their customer service is great as well. The reps are knowledgable and quick. I've only had to call in a couple of times, but I always felt satisfied. Never received any type of run around. They haven't had any noticeably outages, and VERY rarely does my call quality noticeably drop. When it does, it is never for more than a minute or so. Lastly, Ringcentral is clearly not just sitting around. Over the past couple years they've added some awesome features. Automatic call recording, meetings, conference calls, collaboration tools, business SMS.

Their base pricing for the Office line seems just a tad high. However, they do back it up with the features. Can't complain too much. Their control panel is very sluggish and desperately needs an update I think. On their conference call feature, when callers call in, they are greeted with a branded "Welcome to Ringcentral..." message. I strongly feel this is unprofessional and I should either be able to customize that conference call greeting or at the very least they should leave that greeting unbranded. Ringcentral's products currently do not support Linux at all. You can use Ringcentral with linux just fine as the dashboard is web based. However, I really would like an official Linux compatible SIP client or the full desktop app they have for Windows/Mac that allows SMS messaging, viewing faxes, etc. As a Linux user, right now I'm having to login to the slow dashboard to download faxes. I can have them be sent via email, but I find that a little cluttering. I wish we could send and receive the business SMS via the dashboard online rather than just the Windows app and mobile app. I wish they had a mobile app for BlackBerry 10 or if they spent just a few minutes and submitted the existing Android app to additional Android app stores like Amazon.

Ringcentral is a great way for a business of any size to have a separate business number and look professional. Automatic call recording has saved me tons of headaches when it comes to note taking during my calls. I can always go back and listen to things. The advanced rules allow me to really customize who can call me where and when. I use this to give certain clients and their phone numbers permission to ring me directly after hours. I also let certain clients go directly to voicemail every time. The phone system as a whole makes it very easy to give a great impression when people call. I hired a professional voice actor to do my prompts and am very happy with the image of my company when people call in.

The best part about RingCentral is the mobile app. The app gives you all contacts and their extensions so they can be easily reached and gives your voice messages in an easy to view format. Making outgoing calls from your office number is also great.

The desk phone is a little bit difficult to use and the buttons are not always intuitive.

Communicating with customers and others in the company from on the go is easy with the RingCentral mobile app.

Capability to have an office phone without never needing to actually use it: ability to easily customize forwarding, rules and permissions, mobile application!

Mobile application had a few issues at first, but everything works seamlessly. The fax function could be a bit finicky as well.

Professional phone setup for a sales driven organization with roles, responsibilities and workflow customization as well as deploy across multiple offices easily.

Our company has been using RingCentral for approximately two years now. The service is reliable. We have only ever had a couple of situations where service was out for a short period of time, roughly an hour or so. I use a phone by Polycom that works tremendously well. I especially love the intercom feature and the transfer feature that allows me to give my colleagues a heads up on the call details before transferring the client through.

I have had an issue with technical support at RingCentral. A few days ago my RingCentral service was not working. My telephone displayed a message that the URL link was down and I was unable to get to www.ringcentral.com. Technical support, instead of helping me solve the problem, insisted the problem was with my ISP even though every other website I navigated to worked perfectly fine and my other VoIP system was working perfectly fine. My WiFi was also working fine and every other device connecting to it worked fine. The only thing that did not work was RingCentral's website and phone. I even tried accessing RingCentral through my iPad and I had no luck. RingCentral essentially refused to listen to me, saying that because they could access their own website, the problem wasn't on their end. I'm not a technical support specialist but it seemed rather like "passing the buck" to me and I wasn't impressed with how it was handled. Regardless, I spent time fiddling around with it myself and after numerous reboots of both my phone and modem, it worked just fine again.

The way our company is structured, all of our staff work out of their home offices. Without this system we would have no way of being able to handle client calls. It works very well for us and allows us all to do our jobs efficiently. Prior to having this system, we had a cell phone for each of the cities that we do business it. It cost us over $300 a month for that. RingCentral costs approximately $100 per month so we've seen substantial savings.

I loved the interface the best. It was awesome to be able to click a number and have it dial out automatically.

Sometimes the lag would frustrate me and throw me off my grind.

Saving time on dialing out

I find the software very user friendly, and easy for first time users to navigate

Seem so be little check boxes everywhere - if you don't check them (or un-check, as in my case) then the software won't perform as you anticipate.

We have a majority of our staff out visiting customers, but they still needed to be reachable. RingCentral allows us to transfer callers directly to all our staff regardless of where they are.

RingCentral is a provider who goes out of their way to provide top notch support. We've had a few small issues in the office where some people who aren't as tech savvy as they could be run into issues with using the conference line, but RingCentral support steps up (and quickly) to ensure that the users are able to utilize their features and understand the software to get the most out of it.

As far as dislikes go, the only real complaint I have with RingCentral are the actual desk phones themselves. My model, an HDVoice VVX410 features an auto-dial system where the phone starts to ring after a couple seconds of inactivity. I don't particularly like this, especially when I have to look up a cell phone number on a call sheet and it dials 4 digits into entering the number. There is no way to disable this.

RingCentral did allow our organization to have way more efficient conference calls and video conference capabilities than its' predecessor, go2meeting, did. We find it to be more user-friendly, and overall a better experience in terms of call quality and support from the software provider.

Extremely easy to use! Web meetings are a breeze to setup and phone calls are easy as well. I have ring central setup with my cell phone so I can get calls right to my cell if needed. very flexible

I haven't found many things I dislike. Sometimes the sound quality can be muffled.

Web meetings to help customers thru software issues and updates. I realized that I don't need a phone at work!!!

RingCentral has excellent integration across regular hardware, desktop, mobile and web applications. One number for each employee which is valid for voice, fax and sms is incredibly useful, one can fax from your desk, no more hunting for a fax machine. For remote employees (whom typically travel more as well) the flexibility of desk phones and mobile access is a major advantage. We have since simplified the setup for our travelling employees so they have only one number, not a mobile and office number. Each user getting a conference call facility has also been popular with our customer facing staff. Administration is may easy through the web portal, which is fully accessible on the mobile app so one can administer the system remotely.

While support is very helpful the support website can be cumbersome to use.

We have a small need for an auto receptionist which is meet by RingCentral. Using a hosted VoIP was also a major reason for adopting RingCentral as our in-house VoIP solution was no longer maintainable.

Very easy to set up and integrate with our business. Ability to forward calls to other lines, like cell phones, is easy. Mobile app works well, especially after recent upgrades. Instantly notifies me on my mobile if I have a voice message. Allows us to program phone #'s in local geographies even though we centrally manage all aspects of the service.

Mobile app was a little buggy at first. The iPhone app has gotten much better over time.

Easy to deploy VOIP service. Performing this capability via a hosted services has enabled us to remain very flexible for provisioning new numbers and allowing remote team members to have geographic exchanges that make sense while still allowing for internal call capabilities.

We had issues with functionality in our last cloud communications system. RingCentral has provided solutions to these issues and is a solid communications sytem.

We have not found any negative issues to date.

RingCentral is a solid cloud based communications system and has solved issues we previously had with another lcoud provider.

Used RingCentral almost daily for more than 1 year. I think it is a good communication tool when it comes to having baseline features for the team's connectivity and statuses. It can be easily integrated with other apps that enhance productivity.

It has less range of customization in terms of themes and moods when it comes to comparison with other such software in the market. The huddle feature is missing and the internal call feature is less user friendly

I think it serves the basic need for office communication. It is collaborative, which helps when it comes to having seamless and uninterrupted communication

Easy to use and Great Customer support features

Slow processing of SMS registration features

Reaching out to clients.

As it's linked with Job Diva in jst a click in Job Diva helps me to call the candidate without again and again switching apps.

Sometimes it gets disconnected and we cannot copy a number from there.

Gives me easy access to reach out to candidates.

The phones we use work well, are easy to use and learn, and are generally comfortable to use.

When the internet goes down and a reboot is necessary, people have a difficult time hearing us for a few days as we sound like robots on the other end.

Transfering calls, call id info

Great instant messaging platform, phone calls are usually decent quality (both to internal extensions and external numbers) and video calls function essentially the same as Zoom.

Certain features missing, like the ability to share computer audio when sharing screen (can only be done in browser) and read receipts on messages.

We now have a unified communications platform. Previously used Zoom for video, Cisco for phone, and Google Chat for instant messaging. RingCentral allowed us to consolidate all that to one place.

it has an SMS feature, calling is good but when you can send sms in bulk, that becomes awesome

SMS campaign could be customizable, like saying hello %firstname%

It helps in seamlessly dialing the customers and sending them sms.

We've been able to configure our phone menu structure for our company just how we want it. Anytime I have had a request or issue the customer support line has helped me resolve it. The only thing we haven't been able to do is change the voice on the IVR menu - which is just a nitpick of ours. Overall we've had a great experience.

Not being able to upload a MP3 for the IVR menu is a challenge for us, since we'd rather upload a voice that sounds less robotic.

We now have a company 800 phone number from which we can direct callers to all our branches and sidiary brands.

The web service is easy to use, it has been an amazing upgrade form my last VOIP service. The best part is their customer service responds quick and helps out with everything.

The registration process for 10dlc was very difficult but once it was up and running, it works well.

Having a central trackable phone for all of my sales team.

I especially like the call recording and Archiver program.

Sometimes it's a little hard to get to the right person on certain issues, but generally I have been satisfied.

It is helping me stay compliant with Government call recording requirements

The agent stayed on the line made sure the issue was completely resolved - which took aver an hour.

Spoke with 2-3 people before getting the right associate to help.

Incoming calls and messages as well as faxing

This application help us a lot to reach worker's at US while recruiting. And we can also make conference calls within this. When we had an issue the resolution team are very helpful and supportive to clear it up.

The cost/budget is high so that our company used to ask us to convey the text in simple way. So, budget is the main concern on this one and as the company norms we're working with this application.

Connecting with people, worker's made easy over this application. It is very friendly application in easy connecting with candidates at my work place. It have easy calls, conference calls, text messages as well.

easy to learn - easy to acces what you need!

Storring phone numbers can be confusing - not understanding

all access is right there together